For once they got me in for bit of emergency service but when I asked them to take a peak at another problem with heated steering wheel. I was told that I would have to reschedule because they would get shorted a diagnostic fee. Even though they already had the steering column apart to fix gear shifter.
Doug Stephens in service always accomdates in a professional manner. Great to have a dealership available that is locally owned and operated!
Friendly, knowledgeable service. Felt like a valued customer instead of just another person moving a car off of a lot. Really happy to give my business to a family owned dealership like Urse.
Highly recommended.
Jamie was an amazing salesman! Very helpful and accommodating! I couldn t have been more happy with my purchase! I will be driving this Jeep for a very long time! Thank you for everything!!
It was fine. Check in was easy. The waiting room is very nice. TV and coffee. I had another recall on my Ram truck.
Awesome buying experience. Went to buy one car and ended up buying two. Highly recommend them to anyone looking to buy new or used.
They only had jeeps when I wanted a joop like everyone else has. Very disappointed as I wanted to be part of the joop club
I went to the dealership just browsing the used car lot, more just wasting some time. Donnie came out and introduced himself and proceeded to show my a 2017 Dodge Charger. My credit is subpar to say the least, but they worked really hard getting me a great deal! Strongly recommend Urse Dodge to anyone looking for a new car!
I would strongly recommend you go elsewhere. I recently purchased a Renegade at Urse and they used high pressure tactics to squeeze me and I believe them to be be greedy thieves. I will never purchase another car there.
Still waiting on a response from Mr. McCarty. Don t expect to a response.
The service department is excellent! Michelle did her best to get us an appointment when we really needed help. Doug went above and beyond getting my Jeep Renegade repaired and back on the road! Would definite recommend to my fellow Jeepsters!
Let me just start by saying, we love Urse White Hall! We bought a Jeep from them almost two years ago and a truck last year. Now we are in a situation where my two door Wrangler was not sufficient so we returned to them and to Jason Dukich for help in working a deal for a new Unlimited. I started with one salesperson as I couldn't remember Jason's name from last year (baaaad me!) but when I returned after two days, he took over and made the deal happen in just the one day. With all the searching we had to do to find "The One," we finally found one that I would be happy with and Jason was nothing but courteous, kind and patient, making phone calls and searching along with Andrew and Pat. Even when the vehicle did not arrive on time, Jason still had the courtesy to call me and let me know what was going on because he knew I was on pins and needles waiting. Now I have the Jeep I have always wanted, with four doors and a BLACK top and I couldn't be more pleased. I won't need another vehicle for several more years but you can be sure that if I know anyone who does, I will send them to Urse and Jason!
Glory to God! I first want to say that this was the greatest service I've ever had in any car dealership across this country. I worked with a young man named Levi he is one of the great workers in the Dodge company. And if Dodge executives are looking at this now I highly recommend him for a highly executive position regional manager this kid is so sharp, loyal, committed, and dedicated to the Dodge company and excellent service. I work in the NFL so I see young men of all walks of life and it was truly to see it was truly an honor to see how he carried himself and the humble Godly service that he showed me yesterday. Levi is truly blessed and all of his staff around him were great. This is one of the great stores that Dodge should be very aware of. Take care and God bless
Great people treated me with respect even tho my credit wasn't the best and put me in a car with 91 miles brand new I'll use dodge again next for sure
The guys at Urse in Fairmont were GREAT!!! They listened to what I wanted and did everything possible to satisfy my needs.
Went in for a recall on ram 2500 water pump. Water pump was installed however they did not fill my coolant back up causing my light go off while driving home. They also didnt plug in my air intake sensors. The techs at urse are terrible. Although the service is below par I will say the gentlemen running the service desk are professional and easy to work with. Doug, and a couple other gentlemen were quick to get techs to fix thier mistakes.
Do not take you car here. I dropped my van off three weeks ago, they didnt start working on it till the last three days and could not find the problem. Through the three weeks i called the service department 27 times at different times of day and no-one would answer the phone. I had to ask the operator to page someone, when they answered they had no answers to my questions and said someone would call me back, No-one called me back. I picked up my van today and in inside of my van is extremely dirty. It looks like someone just wiped mud all over the place, on the stirring wheel the door the shifter outside door handle. Never before have i ran in to such incompetence. I will never go back. I Talked to another costumer there when i picked up my van and she said very similar things. Trust me go anywhere else.
I would give urse zero stars if I could. I made an appointment on October 22nd to have a recall fixed and wiring looked at. My appointment was for the 30th at 9am. I called around 4pm and they did not look at my car, but assured me they would be looking at it the next morning. Fast forward today is November 8th and usre still hasnt looked at my car. After this is all over I will never deal with these guys again.
What a joke !!! Tried to buy a truck. They say they need to sale trucks .But can't return phone calls and say they are working on a deal . 2 weeks ago!!
Great group of guys, all B.S aside I wish I had went to them previously. They got me out of a bad deal and into a brand new truck with a good payment. Best car lot around hands down.
Couldn't have been simpler to get inspection and oil changed thanks so much
Went to "look" at vehicles on a rainy day. Didn't plan to buy, but couldn't pass up the deal and the customer service that I received. Ended up leaving without my vehicle; traded in for a great ride.
Went in for recall work. Mr.. Stephens went above and beyond.
Shane and Brandon were great. They had me in and out quickly and explained very clearly what had been done. Thank you!
Good service. Ended up buying a truck with good deal. Does fill up tank new sold cars
From the minute on the lot at Urse, everyone was very helpful. When I pulled off the lot with my Wrangler it was an amazing experience. I have had my oil changed several times and the service department is very nice and helpful, they do make the time waiting a little better.
Anyone looking for a vehicle I suggest Urse Jeep Dodge for everyone.
I live very near a Jeep dealer but chose to do business with Urse in Fairmont because from the first interaction I felt comfortable and never pressured. Jason was our sales consultant and he was knowledgeable and helpful throughout the entire process. I ordered my 2021 Jeep Gladiator and was extremely anxious to take delivery. The entire team at the dealership was involved in making the prep and delivery a fun and personalized experience. Parts, service, management, finance and sales were all exceptional to deal with! We will definitely promote Urse for more business by our family and friends.
This is the second time I've taken my Chrysler 300 here for a state inspection, and I am equally as impressed with their speed of service as last time! It was nice to not feel cheated into unnecessary repairs like we have been with past cars at other state inspection locations. They gave us an honest pass here, and we only had to pay for the sticker. Thank you for wonderful service!
The mobile text I initally thought was a good idea. However, I was not impressed. I received a call from my service advisor and he stated if I needed anything to send it via the text and he would answer. That was not the case. I had 3 messages that was not answered or acknowledged. My jeep was not worked on until 10 minutes before closing. Although, he was very kind it did not make up for the unpleased service I received.
Doug and his service team was great!! Thank you, again!!
All I can say is AWESOME place to deal with! Very nice and easy going staff. Definitely the best car buying experience I ve had.
The service department leaves alot to be desired, to say the least. Our vehicle has been at this location for four weeks and now are being told it will be another two weeks. No replacement vehicle has been provided. We have tried to be very understanding up to this point but being without a vehicle when you travel for your job is beyond an inconvenience.
Buying my new 2020 Jeep Gladiator was made easy with Joe Walls at Urse Dodge. Pleasant, informative, no pressuring at all!! Kudos to Joe
Have my truck here for air bag recall very friendly so far
Always a pleasant experience at Urse Dodge!! I ll definitely be back for my next car!!!
I'm in Fairmont visiting family and wanted to get my vehicle serviced before heading back to Florida. I stopped in Urse service and ask for a oil change and requested to replace air filter and cabin filter also check my brakes & tires if anything needs repaired call me with estimate and I'll approve It or not .
Anyway a hour later Urse calls says vehicle is done $47.00 dollars . Did Not Replace any of the filters I requested , told me one tire will need attention soon & brakes look somewhat ok . In other words the response I took was they didn't want to do the repairs . Went to Sam's club they looked at my tire & recommended I replace asap ,so I had them do so , I bought new filters they were nice and installed them and checked my brakes told me they were about halfway recommended replacing them when I get back to Florida .
I gave Urse a try even after I was told by friends they wouldn't take their wagon their ! Well I learned & won't be going back nor will I refer anyone .
Great people. Knew the product and were respectful of my time.
Came in for an oil change and to get my daughters vehicle inspected and an oil change as well. Doug is wonderful as always. He was only person at desk in service center and was doing 5 things at one time. Doug always recongizes me and my family. I like getting to catch up with him when i come to service center. We were in and out of service in about an hour. So thanks also to the technicians that work behind the scenes for their fast service.
This is the best place to buy a car. I highly recommend anyone interested in a new or used car give Urse a try.
I mentioned weeks ago what kind of Jeep Wrangler I wanted. Long enough that I actually didn't remember I had mentioned it to them. As soon as a Jeep came in equipped how I wanted it to be, my phone rang. It was Quinten calling from Urse Automotive letting me know the Wrangler was there. He worked out everything for me over the phone. Had everything ready for me so I could pick the new Jeep up on my lunch break. GREAT buying experience! Helpful, understanding, and patient group of people. There is only one place I shop for Jeeps and, this is the place.
Not very happy with this place. They had my car for a week. Called me yesterday and said if fixed and ready to pick up. I go in today to get it. Not even a mile down the road, and it started stalling out again. So now, it's back in the garage. Get it together guys, you're the professionals!!!
UPDATE.............
now my vehicle has been in this place for 3 weeks. It has not been moved from it's current location for 2 weeks. I was told be service adviser Doug, that I would hear from them on this Monday. I was also told by the service department manager on Friday that he had the key in his hand and was going to put it in the shop himself that day and he would personally call me himself on Monday. Neither of them called or anything . And Durango is still In the exact spot it was parked in Wednesday 2 weeks ago. I'm beyond disappointed with this company. I NEED MY VEHICLE!!!!!!!. I will NEVER again bring in another vehicle for these people to work on. I'm to the point to where I'm about to just go get my vehicle and take it to someone else. THIS IS THE WORST SERVICE I HAVE EVER RECEIVED FROM ANYWHERE. What's worse is the fact you hardly ever get to talk to anyone on the phone. It's always a voice mail service. This place is very unprofessional.
Tried calling the service department several times all afternoon up to closing NO one answered the phone, called the sales side and they answered lol.....told them I wanted to speak with someone in the service department and he said they're available, I asked why they weren't answering and he said I don't know, he said he would transfer for me, I said ok, I was then put on hold and no one answered! So I called Country Club and they answered immediately and said how can I help you? Amazing!
I wish I could give a 0 star review. They won't answer their phones or return my voicemails when attempting to setup a service appointment. I have to make appointments in person and then it's typically 2-3 weeks before they can service my vehicle. I love my Jeep but this will be last.
I was nervous but the salesman, Jaime made me feel better. I had brought my young granddaughter who is four and my daughter. I was trading in a 15 year old Jeep Liberty. It wasn t easy to let it go. Jaime worked with me and kept my payments where I could afford. I ended up buying a new Jeep Compass with all these fancy contraptions. I am still getting used to starting a car without a key in the ignition. I have been studying the manual. My young daughter has been helping me. I can t believe I can see who I am backing into. Years ago it would have been nice to have. Anyway, Jaime has already called to make sure everything is ok. I think the service was wonderful!
Tried to work out a deal on a ram 1500 they low balled my trade. Tried to sell me one for 4000 more than another dealer. After I bought a truck ordered oem keys they said the couldn't program the keys unless I bought them from them.
Extremely friendly helped me get a car that I can afford without breaking my budget. Would recommend to go if you are in need of a car.
I use to use a family friend to work on my jeep even though I bought it from Urse. I had two head gaskets go bad and figured a factory certified mechanic was the best way to go. The Urse staff has been wonderful to work with from step one. I have to say working with Doug Stevens was a treat! He is honest and kind. Doug took time explaining things if I didn't understand. He called me every day to to give me an update so I wasn't in the dark. Top notch service from a top notch dealership!
Gave me great service and phone calls on what was wrong I was very pleased
Went in for a scheduled appointment for an issue with my 2014 Ram 2500. The Service Advisor, Levi Yost, was very helpful and the repair was completed, under the factory warranty, the same day. No issues there. The reason for not giving them 5 stars is twofold. Number 1 - it does not make sense to me that they only had 1 Service Advisor working on a Saturday and only 2 Service Technicians working. They were very busy and I assume that Saturday s are busy days for the Service Department. Number 2 - this dealership will not work with 3rd party Warranty Companies. Luckily my repair was covered under the factory warranty. If not, I would have had to pay the $130 Diagnostic Fee and go elsewhere for the repair.
Recently made a purchase of a used 2017 jeep Rubicon. Sales staff did an excellent job in handling my questions and being very informative about this particular vehicle. When making the final purchase it was very smooth and easily handled.
Very friendly staff even though they were extremely busy still made sure that we were ok and everything was good
Service department here is borderline illegal, tried to scam me out of my warranty and charge me $8,000 for a turbo that should of been in warranty. The truck sat there for over two weeks. I m not sure how their sales are but I know their service can go to hell
I setup an appointment online for the service center. I arrived at my appointment time with the understanding that they would look at my vehicle with the issues stated. Even though the plausible situation did not go as planned. I will take the consideration with heart the Christmas season to ensure the family has what they wanted, while saving for what I need to fix as it can wait until near tax season to total put a new transmission in. Thank you for taking the time and devotion to check over my vehicle entirely as other places could not do it due to not having a transmission dipstick..
Had a recall on my jeep. Dropped off at scheduled time was done within the hour. Doug in service is always friendly and extremely helpful
Terrible dealer, service department is among the worst I have ever seen. Unable and unwilling to fix the vehicles they sell. I will spend my money elsewhere.
This place has improved tremendously! Great workers and always so caring!
Doug and his crew in the service department are the greatest!! They are always willing to help, have great personalities and always takes the time to explain what they are doing so I can understand.
Always a quick, painless and enjoyable experience when working with the wonderful staff at Urse Dodge
Very timely, the experience I had was that if you showed up they did everything in there power to get it worked out for you.
I had a recall part on my car that broke and had to be rigged by my husband in order for me to drive it to the garage and THANKFULLY they were able to squeeze me in real quick and got my car done within a few hours. They were friendly and I ll definitely be going back to them.
Very first time dealing with urse dodge and I can say hands down the best experience I've ever had from our sales girl tonya to our girl erika in finance. Hands down the best experience.
This is the second time I had an appointment and it was canceled AFTER I was there because they didnt have the part for my recall. The service dept has offered to compensate me but it is still very annoying when you have to use your lunch hour to sit there and only be told that it isnt fixed!! It would have been nice if they called ahead of time at least!
Doug and his crew done very well for me getting me in promptly
Great sales, Shopped Fairmont , Grafton and surrounding area. Best deal by far.Thank you.
HORRIBLE service department!!! Completely incompetent. Very good reason why they have such horrible reviews.
Bought a car out there 6 days ago and it has had nothing but problems. Took the car back out there 3 times before Dion Waites decided there was actually something wrong with it and when they had to give me a loaner they gave me a filthy disgusting jeep that had been wrecked and had dog hair and mud all through it. Not a good way to take care of someone. I will never buy another car from that place. The pictures of the nasty grey jeep are on the pictures tab of the website. Purely dissatisfied with the treatment and service I have received. I had to load my three kids up in that nasty dump of a loaner car if I could give no stars I would bc that's what they deserve. Poor customer service and 4 days worth of broken promises. Shame on them!!!
Very good service. And my salesman answered all of my questions. They met my trade in needs very well and my payment was exactly what we wanted.
I used Express Lane to get a sticker on my truck. They the job done as fast as possible.
Outstanding dealership with amazing staff. I live in Ona, WV and they beat every competitor in my area. While other local dealerships got to a point where they just quit negotiating, URSE Dodge stayed at the table and kept bargaining with me. I ended up with an outstanding deal and the car that I've always wanted..... Challenger, Green, Scat Pack Shaker and a manual transmission. They are also Veteran friendly and the staff treat you like family, not like a numerical figure. Sierra and Chad made the drive worthwhile and treated me with respect and dignity. I highly recommend this dealership! Ask for Sierra Everson.
Great experience at Urse. Donnie Johnson went above and beyond to meet our needs for our family. Have purchased a Journey & two Durangos from him. Thankful for all of his help in each purchasing process.
Their service department is the best! Always courteous, polite & helpful & they take very good care of my Jeep. Never had complaint about them & would highly recommend them
Most horrible experience I've ever been a part of. UNBELIEVABLE. I'm sorry.
Wonderful professional team all around! Been going there for 4 years and they are always courteous, professional, and friendly! Best place ever!
I want and thank Shane and Doug in the service department for helping me today. I had a problem with my truck and they are helping me get it taken care of. I couldn't have asked for better service.
Wonderful experience as a return customer purchasing my second Jeep Wrangler. The sales staff was welcoming and accommodating! Highly recommend Urse!!
Well...life changes and so did my vehicle needs so returned to Urse this morning and they are taking care of me again!!! Gonna try a lease this time! Great experience so far!! #neededatowvehicle #goingcamping
I went into the dealership to buy a specific vehicle and walked out with the vehicle I wanted, with the deal that I asked for! My family and I have purchased MULTIPLE vehicles from Urse Dodge and will likely not go anywhere else in the future!! The employees are ALWAYS kind, courteous, helpful & knowledgeable! We love URSE DODGE!!!
Urse Dodge did an excellent job fixing a recall on my Jeep! Special thanks to Levi for being so nice and easy to work with!! Thanks!! DB
Levi Yost was pleasant and professional. Great experience during this service visit.
Got charged $128.00 just to look at my jeep we had no work done I think that was kinda much don't you. We will not come back there for anything else.
Excellent Service and friendly staff, highly recommended
17 Ram 2500
Service personnel were very friendly and helpful. Addressed all issues for visit to resolution. Thanks Doug top notch as usual.
We were in and out in 15 minutes! We had received a recall letter, took the car in and they took us immediately. Thanks guys!!!
Urse in Fairmont is fantastic. Fast, friendly and courteous service department. Clean and welcoming.
Went to Earth's Dodge today to look at leasing a truck we found one we liked and the guy told us that instead of the 319 as advertised it would be 388 payments per month we were okay with that and Shook on the deal and then they were busy so they put us off from 1 in the afternoon until 6 p.m. before we got to talk to someone in the finance department's when we went back they told us that our payments went from the 388 we were quoted and Shook on the $450 we told them to take the paperwork and tear it up that we were no longer interested and that we did not appreciate our whole day being wasted that they should have been able to tell us sooner that the payments were more so we could have left and went somewhere else to look at trucks this makes the second time that we've had this type of experience there and we will never buy another car there
We brought vehicle in for warranty water pump....had to pay for unnecessary thermostat and labor to install!! Thermostat housing is in the warranty water pump, not sure why we had to pay for a warranty repair.
Fast service, easy to deal with and friendly staff.
This place was wonderful! The people there are very good to work with and have outstanding customer service skills!!!! My next car will come from them!!!
Joe W was awesome and very knowledgeable . Their manager and the finance guy of the hour, David H, did everything possible and gave me a great deal !! Thanks to all three of you at URSE Dodge in Fairmont, WV.
Terrible experience with getting my Jeep serviced here. I have had my Jeep in two times and it still is not running properly! This will be the last time I take it here only because they are responsible for fixing it. And they will have a loaner vehicle for me until it is repaired.
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