Tried calling the service department several times...

Tried calling the service department several times all afternoon up to closing NO one answered the phone, called the sales side and they answered lol.....told them I wanted to speak with someone in the service department and he said they're available, I asked why they weren't answering and he said I don't know, he said he would transfer for me, I said ok, I was then put on hold and no one answered! So I called Country Club and they answered immediately and said how can I help you? Amazing!