The worst experience I have gone through with a company even when I escalated the call due to a representative yelling at me when I did not raise my voice the head manager hung up in my face. Please do not go to this company. I would rather not drive at all than to have insurance with them.
This is the worst insurance and the worst customer service
This company is a total scam. Do not ever ever think about getting coverage from them. In one word=USELESS. They are total thieves and Scam artists. You have been warned. This company should not be in business. I am suing them. and reporting them to the BBB. REPEAT DO NOT EVER USE THIS INSURANCE COMPANY.
ABSOLUTELY DEPLORABLE. I bought a new car and have it insured with state farm. However, SF is threatening to cancel my insurance since United REFUSES to provide my history of claims for my previous car that I had insured with United, even if I am the one asking for it. Why do they refuse to provide paperwork? It is MY insurance history, MY rights. I cannot view my claims ANYWHERE! I have spent many hours on the phone with them and am given different excuses every time. I asked to speak to a supervisor and the employee REFUSED! PLEASE STAY AWAY. I cannot stress this enough. They refuse to help me.
My experience with my claim was so much easier having Victor assist me. thank you so much for all your help. Excellent customer services.
I have 8 days waiting for a response to a complaint and nobody gives me an answer about the case nobody knows anything they do not respond TERRIBLE SERVICE!
A disaster of care and responsibility. More than 7 months and the total loss documents have not been sent to the bank. A fraud.
If I could possibly do 0 stars or even negative they would absolutely call under negative star review. Everything that every review says under this company is 100% accurate except the 2-3 that are in support of this company. They are crooks, scam artist to say the least. I've been calling daily for 2 weeks and have yet to receive a call back. Im told they are considering my vehicle a total loss and "its waiting approval by the supervisor", who also does not answer or return phone calls. However the adjuster noted in the amount that she called and spoke to me regarding this matter. I assure you this NEVER happened. I have cell phone records to show that they're company has never once called my phone. This is a disgrace that this company can carry on as a reputable insurance company. Im contacting the better business bearou and the insurance commissioner immediately.
Sincerely
Kathleen Hohmann
These people are extremely unprofessional. Worst service provided on hold for over half an hour, no one ever answers the phone Helen EXT: 32438 who's supposedly covering my case investigation. They love to extend claim payoff time for "investigation" purposes to 90 days hoping claimant will just get tired of waiting. Doesnt even deserve one star.
Their insured ran a stop sign and hit my car. It was his 17th moving violation, just to show you what kind of drivers they insure. 121 days later they finally acknowledged my claim. And now 13 months later they still have not paid.
Is the worse company. I had an accident and they didn t reply after 6 months
WORST INSURANCE EVER!!!! I just had an small accident the person who was guilty is under their coverage. They said that this person was not under their coverage at the moment of the accident . At the end I have to pay the deductible with my insurance..... THEY NEVER ANSWER THE PHONE....
Been one week since my car accident and adjusters Ashley Rodriguez and Maria Valdez both refuse to answer my phone and my Lawyers calls after tons of voicemails we have left and I have still have not received my rental.
The worst insurance company you can get, you are better off with any other company GEICO , all state, State Farm. This company not only lack customer service but will straight up treat you as a criminal when you have a claim that is not your fault. Not worth it.
This is the worst insurance I had in my life, they are thieves I had an accident that was totally lost and at the time of paying me the car, the insurance does not want to pay the value of the car they gave me $ 500 that is a lack of respect, decides to stay With the car and now they also want to pay with the $ 500 the town to move the car to my house, it is like i never had insurance, this insurance is a trap,eye with these people, I do not recommend it even if it is the cheapest insurance they are thieves
I was involved in an accident with on so there client is been now 2 month this is the worst no return calls and if they do is just the run-around how hard is to give a straight answer I was not at fault it was there client who totaled my car. Every Monday is the same call by tommorow we should have an answer after my supervisor approves it bullsh----t all it is.
Worst customer service I ever delt with when it comes to insurance.
Let me not answer your calls so it takes 4 days to get through because we are all busy at the claims department. Then I m going to give you a number for Stephanie to check on your
Claim that DOESNT WORK so you ll be hung up on every time you try. Then you re going to call back and I m going to reconnect you again. Only THIS TIme stephanie isn t even going to answer because we clearly don t care about you....is what this company should tell their clients.
Terrible company, do not insure your car with United Automobile insurance
I don't know how safe you are open! It is the worst of the worst! They never answer the phone for 3 months of the crash of my car and they don't want to answer me they always answer the phone in a bad way, they tell me to wait for me but in these three months if they need my payments there if they don't delay charge, the worst insurance I've seen hopefully close it so people don't give money to this invented and bad company anymore!
One of their policy holders rear ended me. Three weeks have passed and I'm still not even halfway through the claims process. After sending me 35 minutes from my home to have an estimate done, I have not since been able to get a hold of anyone. For the past 3 days I have called at a reasonable hour (12-3pm) and was on hold for 30-40 minutes each time with no answer. The recording told me I could leave a message by pressing 1, but every time I tried that it would ring and then hang up on me. This is inexcusable of an insurance company. I have given up trying to get in touch with these people and will just pay my deductible and let USAA deal with these incompetent adjusters to get financial restitution. If they had helped me and just been horrible at their jobs, they would have earned the one star. But seeing as how no one must even work there to be able to answer the phone, my official review is 0/5 stars.
This company does not deserve any start but to post we have to click on at least one, this company have to be closed, bad coverage and services in general, and the law should punish the insurance companies that steal our money and do not provide a reliable service.
Has anyone been able to speak to rep? Every time I call and say the word claim a rep hangs up on me. I ve called about 7 times today. Insane and so unprofessional. It sounds like a bunch of kids working here.
I had an accident back on 4/15/19 and here we are 5/01/19 and I have still to hear from someone about repair, or what is going on with my claim. Ashely Rodriguez is my claim agent from what it says in a letter and I have still to hear from anyone... BBB has been contacted and I am soon contacted all TV stations. They need to understand to not play with people and laugh in their face when they are down, and have better communication with their clients. Please if you are shopping around for insurance, do not go with these people.. they are scammers.
I DO NOT RECOMMEND THIS INSURANCE, I THINK THAT THEY WILL NOT BE SOLVED AT THE TIME OF AN ACCIDENT, THEY ARE STILL NOT SOLVED TO ME, THEY ARE NOT SERVING AND THEY ARE SOME SCAMMERS, THEY DO NOT RESOLVE AT THE TIME OF AN ACCIDENT
i would not recommend this company even if your were my worst enemy, i signed up with my wife for $127 dollar for a Liability car insurance but they were asking for proof of insurance from my previous insurer i did provided all the information that they need,. but wasn't enough so then they wanted to raise my original cost which it makes no sense what so ever either way i canceled with them and i went back with state farm which now i'm paying about the same for a full coverage but not only that i later got a bill for the amount of " of $78.16" they said that it was due and that's it. i then contacted them but they just keep on sending me to another "agent" and to another one and so on in the end i just paid them because is not worth the trouble but they are the worse company so far. do you research first.
- Worst company insurance EVER!!!!!! !!!! Eric Valdez and Mariela Castillo never answer the calls, it is a waste of time and money. When they have to pay they make thousands of excuses for not paying you. This company is a hoax. SCAMMERS !!!!!!!!!!
A waste of time and money. Very bad service. They blame their clients for not answering the phone to delay the claim and thus wait for two months to pass and expire so they don't have to pay.
The people are nice if you can get ahold of them... that was very difficult...
I was involve in an accident with one of their customers who was at fault and even cited for hitting me. After a few months of this unprofessional company not responding about a claim I decided to show up to their office. Then they notify me that they were not paying for my claim because they believe I was at fault when their customer was clearly at fault and even cited by the police because of it. I will be filing a complaint with the department of financial services, and will do all I can to make sure that everyone is aware of this company that should not be even in business.
This company is garbage. They take your money and do not help you when you actually need them. Ive been a driver for over ten years and ive never had an accident, thanks to God! Ive never needed to file any claims. But of course. Now that i do, They do not pay for anything. They do not try to help you in any way. The car has been sitting in the shop for two weeks and they never went to go take a look at it. If im paying for this insursnce monthly, why must i have to chase them and beg to be provided with the sevice and accomadations that im due! ! Im going to be switching to allstate.
HORRIBLE, I mean HORRIBLE Company. ..Worst service, Worst customer service and to get your car inspected you have to wait an eternity. I wish I would be able to give them a ZERO instead of a ONE.. I had an accident with one of their clients and they have made we wait 3 weeks for an adjuster to see my car like its my fault. I hope TALLAHASSEE shut them down...Waste of state insurance license.
I had this Insuranse I don t recommend them because I try to get a declaration page and they never sender I spoke with a lady name lili don t believe to this people don t trust in this insurance the worse experience with insurance
RUN AWAY FROM THESE PEOPLE AS FAST AS YOU CAN. THEY ARE THE WORST EVER!!!!!!!
This company is a joke. A car hit my car parked in front of my house, the insurance for the other person payed. Now United Auto says I have claim & want to raise my premium if I choose to go with another insurance company. I asked for a loss report & they said they do t do that, so I asked for a letter saying that they had no payouts on my behalf & they said they don t do that. So they want to keep me hostage to them & they won t raise my premium.
The most unprofessional insurance group i have ever dealt with. Not sure how they are even in business. CRIMINALS AND SCAM ARTIST
The worst company you can ever deal with. I got into an accident with one of their insureds over a year ago and they finally made an offer Of $500 in BI, mind you my medical bills exceed over $6000. Then when my company went into litigation they are putting a lawsuit over $20k against the person who hit me because United told their insurer that they will not pay out. So if I were you don t waste your money with this company or you could possibly get a lawsuit against you.
I hate these people. They will not pay for repairs even if they assume 100% of the liability. These people are scam artists and should be shut down permanently and arrested for fraud.
After several weeks dealing with a Claim Adjuster from United that didn't pick my calls and go directly to voicemail ALL the time, I was finally lucky that she was replaced by Rigoberto Esquivel. He's been very professional and helpful, explaining the entire process for me from the get go. Rigoberto is always willing to answer any question or concern. There is absolutely no way I could have navigated through all of this confusion of a Car Claim without his help. Right now, I have all my confidence behind him. If you have unfortunately to make a claim to United Insurance because of a car damage, I would highly recommend you to try to reach Rigoberto Esquivel.
This insurance company is a joke. Instead of helping their customers they throw them under the bus. Would not recommend this insurance company to anyone, unless your a 5 year old playing with toys and you need imaginary insurance for their cars or houses. That's all this company is an imaginary insurance company.
It is the worst automobile insurance I ve had. I crashed my car on Monday, today is Wednesday and I still don t have a solution to move my car from the accident location. They say the car will be towed just tomorrow Thursday. Fortunately it was into a community, with the risk of the community towed my car. They do not have a 1 800 line who helped me in the evening, I ve had to wait until the next day after 8 or 9 am to get communication. I ask to myself: if I had crashed in the night and in the middle of nowhere, do I have to wait until next day to have an answer, somebody across the phone line who help me? ... and to finish that history by now, they don t loan me a car, the girl who attend me told me that I have to rent a car anywhere and then they reimburse me. Nothing written, just words. Who guarantees me? And if I don t have money? And if they don t reimburse me? Who can help me?
I got into a car accident which was not my fault,no one seems to answer the phone. I've called to see what's going on with my claim no one can seem to tell me nothing.awful experience with this company.
Hope I could give minus five stars. THIS IS THE WORSE AUTO INSURANCE COMPANY. DO NOT INSURE YOU CAR WITH THEM!!!
NO STARS! This is by far the worst experience I have ever had in my life. My car was totaled by another car whose insurance is also UAIC and it's been 3 months and I still don't have a new car due to how unbelievably long this office has taken to process my case. Do not even THINK about getting this insurance, trust me, spend more in better insurances, this company is not worth the suffering and trouble.
Worst customer service experience ever. These people kept me on hold for over an hour. Couldn't even finish a sentence without placing me on hold again... hung up on me twice. Horrible! Just horrible! Why do companies hire lazy people like this???
If I could give negative stars I would this is by far the worst insurance company known on this earth. They DO NOT care about their customers, and they don't even try to get in contact with you about a claim they ignore it as best as they can Crystal Reyes is terrible she hasn't tried to contact me about my request or question me just closed my claim. I wasn't at fault it is horrible you have no idea what people go through daily to end their day dealing with this POS of a company and its employees, don't even try to email the address they give out it's just for show this company is a scam stay away. I have no clue how this company is still running.
This is the most scamming insurance company that exists in the USA, the one with the most bad costomer service, they charged a client of mine $ 234.00 USD to spend 2 days with them, please all clients who read this review pass the message never make a policy with they
Wish I could give zero. Horrible experience from all employees. Never knew what was going on with my claim. They want me to pay for starve fees. They took my car to the next city to store instead of parking in the North fort myers storage place.
This company doesn't compliance(don't know how to deal ) with credit cards . They will charge you without permission , and they will give you nightmares to return the money back !
I reported a claim 3 months ago. They transfer me every time to my preceptor in charge of claim and guy never picks up the phone. I ve been trying for two months. No one is able to help me because only preceptor is in charge of claim.
Worst insurance agency on the face of the earth. Unprofessional, worst customer service, worst claim response. Thieves!! Make sure who ever you now that has this insurance agency LEAVES THEM RIGHT AWAY!!!. Dont even trust them they lie about everything. Everyone that puts 5 stars are getting paid or work for them to steal your money and won't pay out!!!
Its going on 11 weeks. Their ploicy holder hit me. Refuse to put us in a rental car, doesn't want to pay back the $ I'm out for paying for cabs, and a contract for using a friend's car. Never answers calls, And always on vacation, away from desk, I'm done. Someone from corporate needs to contact me.
This has been the worse experience I have had with an insurance company. It took the adjuster almost 1 1/2 weeks to go out to the body shop to authorized the repair on my vehicle. Then it took them another 1 1/2 weeks pay the collision center. I was without my car for 3 weeks. Of course I had to get a rental. I was told that they do not pay in advance for a rental. I had to pay for my own rental. The day I dropped off the rental I faxed the information to reimbursed over to the insurance agent. That has been 5-6 weeks ago and I have yet to be reimbursed for the rental car. I have called the agent and left numerous messages and cannot get a call back. I was given her supervisors telephone number and I called her only to find out she would be out of the office until around 10/1/2016. The customer service line cannot help me either. I guess my frustration comes from not knowing when I will be reimbursed for the rental car. If it is going to take 3 months for reimburse me, tell me that. I was told to fax the information to the agent and I would be reimbursed. I guess I should have asked how long. This is new to me. I have State Farm and even though they are a bit expensive, at least I know my problems will be taken care of expeditiously. I don't know much about the insurance company as I had never heard of them before their client hit my car, but I do know they have the terrible customer service. It has been 2 1/2 months since was car was hit and I am still dealing with this insurance company. This is ridiculous.
I rather drive without insurance lol, ain't nothing or no insurance company in this world thats worse than united auto... god forbid you crash cause they are not going to pay you even if you re 100% not at fault. Point is, if you have this insurance company covering you, you need to SERIOUSLY reconsider !
Wish I can give this company a negative review. They are the biggest scam. One of their members crashed into my car and after much back and forth they are only paying me $12 for my damages. They never even sent an adjuster out and are handling the claim via texts and using pictures are the way to determine damages. I know many people think because their rates may be cheaper they are better, BUT THEY ARE NOT! It should be illegal for companies like these to be in business. It's not worth what you will "save" in premiums. They are a lie, scammers, unprofessional, and just the worse. Please do your homework before using them. I can guarantee you can find a much better company and still pay decent rates. Don't allow these liers to rob you.
I open my claim with Claudia Pino. The lady was very professional, every question I had she answered to me. Very pleased with her service!
I've been waiting almost a month for my payment on my totaled car. They don't call to let you know nothing. Theread customer service sucks. They changed my adjuster without me knowing. It's there client that hit me from the back and totaled it. I've been without a car or a damn payment. I will gladly report them to the state if they don't give me my money in a week. With a lawyer if I must.
TO ALL THE PEOPLE WHO READ THIS I CAN SAY Q DO NOT MAKE ANY POLICY WITH THEM ARE OF THE WORST WILL NOT ATTEND YOU WELL NEVER CALL YOU AS AFFECTED OR TO INFORM YOU OF THE CASE OR TALK THAT YOU CALL YOUR CASE MANAGER EVEN THOUGH YOU LEAVE MESSAGES ALSO DO NOT PAY TIME AND TAMMPOCO THE AMOUNT THAT IS AND TO REMOVE WHEN YOU CALL TO DEMAND THE DEDUCTIBLE OF YOUR POLICY DO NOT ATTEND YOU IT TAKES MORE THAN 4 MONTHS IF SOMEONE KNOWS WHAT I CAN DO TO RECOVER MY MONEY PLEASE ...
Horrible customer service from reps and supervisors, spend the extra cash and goes else where.
My car got hit in a rear-end accident on 09/05/2016 by one of UAIC's insured drivers. It has been 3 months since then, and still no action has been taken on their side to pay me for the loss on my vehicle. They claim things, and then go back on their claim, or don't do anything about it. I am tired of waiting.
Thus, I also plan on doing what Curtis (2 months ago) did (see his post below). I quote him, "I still haven't received payment from this company. I plan on reporting them to the Utah Insurance division today. If there are any other people that haven't received payment, you should report them to your state's insurance division. If they get enough complaints, the state will prevent them from writing new polices in your state."
So i called these bastards to try and cancel my policy with them and the lady picks up and fakes like shes going to find someone to help me and hangs the phone up on me.. Lmfao I see why the police have to sit in front of there building in miami gardens when you they get off, cause of crap like this!!!
Horrible!!!!! Adjuster, Lauren Alvarez does not pick up her phone ! It s been 2 months and my claim has not been moving forward. I contacted their insured and he told me they haven t even contacted him to get his side of the story! What is going on!!!! I ve left more than 30 voicemails and I call the Department of claims every time. I will file a complaint if I do not get a response.
Worst insurance company bad customer service and claims support!
Waiting for 2 months already and they haven't pay for my loss. They say there's a discrepancy on their customers policy and I may not get paid. I bet they tell the same story to everyone.
Absolutely no help during this pandemic. Canceled my policy and my license got suspended, now I have to pay $200+ for a new insurance after being with them for almost 4 years plus the reinstatement fees. Worst insurance company there is.
Worst experience ever! I don't care how much cheaper they may be, DO NOT USE THEM! Their policies should be illegal! 7-10 biz days for them to get claim processed, and repairs began!
As far as insurance they are not good at all. In getting in contact with certain people was always a mission. They had a tendency of constantly asking me the same questions over and over again to try and catch you slipping so they would have a reason to not pay in my opinion, even though I had full coverage. But not all was bad. I m happy I had a good adjuster Carla White. Out of all the employees I spoke with she was amazing. She would answer when I call and if not call back right away. She was very patient with me despite my frustration with me having to deal all the run arounds and the fact that it took almost 2 months in getting the check to get back my truck. She was very helpful and did her best to help in my claim. So as the insurance 2 stars (and that s me being nice) but Carla White I give her 7 stars!!!!
Worst insurance company in the world.
I ve called the adjuster about 32 times in a week and never called me back. I called 16 times today, left voicemails and no one has called me back. Their customer service is garbage and don t care about your car. They are the worst. Please do not get this insurance unless you plan on never being in an accident. They will over Charge you beyond your deductible and you ll have to wait weeks to get your claim resolved. Weeks! It was 6 weeks for me. They are the absolute worst ever. Biggest mistake I ve ever made in my life as now i have no help from anyone and I owe way more than my deductible which doesn t make sense.no one will help you, you re on your own. I cannot stress how much you SHOULD NOT get this insurance company.
The worst insurance of all. I do not understand how they still exist. Can someone help me know where I must go to sue them?
The worst insurance in the world, my son had an accident, they gave the car total loss and picked it up, 4 months ago they did not want to pay and they told us that there is k to pick up the car and we pay for the car stay, they are cheeky , invent anything to not pay, do not answer the phone. I recommend that you never use this insurance.
I want to congratulate Guillermo Arroliga, he is the only adjuster who actually answers the phone from 10 in the morning, he takes the time he explains, he advises you very well, in fact, that should be all in the company, I admire his dedication and customer service. Thank you very much for your kindness Guillermo Arroliga seriously I am surprised
Been struggling with them for 3 months for a car accident claim from their client but since he doesn t answer there s nothing they can do. They re specialists in screwing you. Must report. Avoid!!
I will be making a personal appearance to this location in regards to a case which has been open for the last 2 months, no resolution and no choice but to go in person. I will be reaching out to my congressman later today. - UPDATE MY INSURANCE HAD TO COVER EVERYTHING because these people didn't do ANYTHING.
It took forever to get check .Only one issue with one adjuster but then I got switched to another adjuster.Otherwise everyone was friendly and informative .
I am a very unhappy customer, if your looking for insurance this is not the place to look , they re not willing to help you help with anything and I have full coverage! TRUST ME THIS IS NOT THE INSURANCE YOU WANT !!!
Then they send you this message under your review and don t even respond !!! This company is a SCAM DO NOT I REPEAT DO NOT GET THIS INSURANCE!!!!
The worst insurance company in the United States, if you can call them that, they are disorderly, they do not solve anything, I have been trying to get my car resolved for two months, they preferred to give them for total loss, and even so they have not been capable of answering me, you call them and they never answer, they never have an answer from absolutely nothing, they do things and they do not tell you, nobody helps you, nobody helps you, nobody nothing, it's terribly bad.
If I could leave zero stars, I would. A neighbor hit my car on a Friday afternoon, didn't leave a note, so I had to go and request security footage from the apartment complex where I live to figure out who did this. When I talked to the person, she provided me with the insurance card from this company.
This company is a joke. They made me go to get an estimate the next day, which seemed normal and like they will act accordingly. Oh boy was I wrong. Here is the thing, the person that did the estimate told me that I would get an email from my adjuster, Sandra Nicolas, with the documents. Three BUSINESS days later no estimate, so I called and the rude agent had the guts to tell me that it had been three days and that I needed to wait. Then she tells me that they need a statement from me, when no one told me that before, and I had already told everything to the first person I talked to. To make matters worse I get a letter from Sandra saying that this can take up to 60 days or MORE and that if I wanted to, I could go through my insurance. Seriously? Why do I have to go through my insurance when your client hit me? They also sent paperwork for me to fill, even asking me to DRAW the accident. What is this? The 1960s?
I had to call again today, March 25, because looking at the papers it seems like a joke and a scam and I just couldn't believe that a serious and real company will do this just to try to get away from their responsibility. Since Sandra is not answering her phone, because as most people have mentioned here, your adjuster WILL NOT answer, I talked to Ricky W., who told me that they also need a written statement, which again, they didn't mention before and that's why I received the papers. He also asked me for pictures, which they should have from the person that did the estimate and from when I sent them last week. Pictures from two sources and they are still asking for them.
It is completely disrespectful that I have to go through all this because of your lack of responsibility. I even had to call the person who hit me and and ask for her to call them to give her statement to try and speed up the process. Now I have to request a copy of the security footage to submit as evidence, because it seems like they don't want to fix my car. The worst part is looking at all the reviews and realizing that I'm in for a long and painful process.
Do not! I repeat do not get a policy with this company. When you decide to leave they will cause your next company to drop you or raise your premiums. They can t provide you with insurance history documents that a better insurance company will need. There is a reason so many people give this company 1 star.
CLAIMS ADJUSTERS AND SUPERVISORS DO NOT RETURN CALLS OR EVER ANSWER THEIR PHONES. WHEN YOU TRY TO CALL AND GET A MANGERS INFORMATION THE CLAIMS ASSISTANTS HUFF AND PUFF BEFORE THROWING YOU RIGHT BACK INTO THE SUPERVISORS VOICEMAILS.
ANY PERSON THAT IS ALSO HAVING THIS PROBLEM NEEDS TO MAKE A COMPLAINT TO THE FLORIDA DEPARTMENT OF INSURANCE. THEY WILL EITHER GET THIS COMPANY IN LINE OR SHUT THEM DOWN ALTOGETHER.
Pray you never get hit by someone with UAIC. Its been 4 months since I was hit by someone with this insurance and I'm STILL dealing with them. Their agents don't do their jobs and never return phone calls. I'm in collections because THEY have not paid the physical damages claim. I'm about ready to give up on dealing with them and just hire a lawyer.
any one know of any lawyer that goes after these rats? i was involved in a car accident with one of their customers (where he was found guilty) and three weeks after and still havent heard from them.
This is by far the worst insurance company I have ever dealt with , they don t return your calls and they have people who can barely speak English so your cialms will not properly be handle. They took 15 days to pick my car up from a towing garage. It s been a month and a half and my claim is still not closed or handle. The adjuster don t pick up their phones when you call them. They will tell you lies so you don t have to keep call and they never call you to update you on your claims instead you have to call every day of the week. Don t get this insurance company you re better off with no insurance at all then dealing with these liars . I honestly don t know why their still in business. This truly deserves a 0 rates /Star but to post my Facts I have to give them a crappy rate.
I cannot believe that this company is still in existence. My vehicle was hit by a UAIG policy holder and it took them months to decide if they were going to cover the fixes. After they finally did and I took my car to the shop, the car was at the shop for a month because their excuse was UAIG does not want to cover OEM parts and rather wait for a part to be on order (however, UAIG tells you they are not liable for your rental because a part is on order). This company is a piece of crap. After waiting 22 days for a bumper on a 2014 hyundai santa fe to be replaced I am considering taking it further possibly in a legal form. Their agents only recite "policy" when it's obvious that theoretically it sounds like that should be the way but it never is! Adjusters never return phone calls (unless you ask for a manager, then they magically appear to be in office). And they only cover $25 a day in rental for the time they believe the car should take to fix not considering their self caused delays of waiting for used parts.
I just want to thank Michael Nieves for the great service that he provided. He explained the claim process in great detail and answered all my questions Not to mention he was extremely friendly and easy to talk to.
The worse insurance company ever. They seldom return calls and most of the time the employee s are out right fricken rude. With Bad Attitudes and. Lack of Customer Service. Your company will never be world class insurance company. You also need to work on a morw Professional Hiring and Selection Process.
I made a claim with company about 4 months ago their insured customer hit me from behind. I never receive any letters to state my claim was denied. They give their customers the option to come for in interview . If customer doesn't come in for interview they deny your claim. This company has to be a scam an needs to be shut down.
DO NOT USE THIS COMPANY HAS TERRIBLE CUSTOMER SERVICE AND THEY ARE THIEVES. I got my car from the dealer and they recommended this company I gave the agent $580 and he only gave the agency $200 and kept the deposit so now I m screwed. They never answer the phones and they are rude.
NO star for this trash of a company. You could never get anyone on the phone since they put you on hold, answered and then in a split second they put you back on hold and you can spend the day waiting to talk to someone. THE WORST!!!!!!!!! Rude or NO customer service. So when you are in trouble and need the insurance company to help you, you are on your own so if you want to throw your money away, THIS IS THE COMPANY YOU WANT! BAD SERVICE OR BETTER, NO SERVICE!
horrible customer service. every time i ask to speak to a supervisor i get transfer to my adjuster who hasn't answered in weeks! not to mention that they wont send my evaluation report because they know they're cheating me! you can't access any documents on the site, they barely speak english, closed on weekends, been paying $478 for full coverage just to be stuck without a car. im surprised no one has filed a lawsuit yet! I most definitely will be contacting the better business bureau and the news channel on the behalf of all of us. bad bad business!!!!
uaig.net
