United Automobile Ins Co Review

Please dont use this insurance. I have full coverage and pay my bill on time every month never been late and the moment I get into a small accident the insurance is running an nom professional investigation which doesnt make any sense because they have the police report and and adjuster already approved the claim. I gave all the information requested from me and still have to be trying to reach someone for 5 days with no return calls what so ever. In top of that when ever I tried calling the costumer service line the representatives will mock you and treat you like if you were their kid. This is the worst costumer service I have ever received in my life. Please dont get distracted by the price which is not even that good. DO NOT GET THIS INSURANCE IT HAS BEEN THE WORST EXPERIENCE OF MY LIFE.

The most fatal that I have ever had, this stupid company never stands up, my husband had his car stolen and after 70 days without a reply they told him that they were not going to pay for the car because they did not accept people who worked driving trucks, is this possible? What does one thing have to do with the other if your car has nothing to do with your work is for personal uselll. But nothing seems that for them to accept it had to be a pilot . He started from stupid. In the end, with the amount of negative comments this company has, it is better that they close it down for scammers than they are and lack of respect for their customers.

Unprofessional and unethical. They are no help whatsoever.

BUYER BEWARE!! Terrible Auto Insurance!!! Stay Away!!! When you call they place you on hold forever!! I have tried calling at different times and different days, I always have a long wait. When I tried calling to set up an accident claim, there was never anyone available to set up the claim. I now use Geico, they are a million times better. Save your money and frustration and go to another company!! They may be cheap, but remember you get what you pay for!

How is this Company in business !!!!!!!!! called to get information, the worst customer services ever... there hold time is out of this world... WELL NEVER DO BUSINESS with this company !!! please pass the word on .. .....

this is the worst insurance company i ve ever been with. sad to say it s so many bad reviews under the post. definitely wish i could rate them a ZREO, wouldn t recommend anyone to come here

Horrible customer service!! A complete useless of space w/ unprofessional staff members who are liars. They do not return phone calls and their waiting time to get threw to their call center just so they give u the run around is at least a 20 min on hold time. They then give u a useless ext# to an agent that never answers ur calls no matter what time or day it is.. And don't bother trying to call a supervisor cause they are also, M.I.A.!! The claims are shuffled from one department to another , taking months & months to hear from with any news of your claim. They are quick to take ur money but that's the last time you get any decent service cause its down hill from there on

Worse customer service EVER. Stay away from this company!

Scammers, starting from the Company Manager to each representative. They should do an AUDIT. Security guards threaten and offend you with racist bad words. That was my experience and they never paid for my car, it was total loss, my father almost died and Family. God will do justice.

Unprofessional on the phone and sound like they couldn't be any less interested in their customers. I had a policy for 6 months in Nevada, paid on time each and every month - only to be sent a letter every month without fail telling me my policy was going to be cancelled for late/ non-payment, despite my payments registering on the website. I wouldn't trust them to cover me as far as I could throw them.

TOTAL SCAM ARTISTS. Provided proof of all pictures,videos and exchange of information of the person that hit my car including their ID card along with policy information, vin number, tag, even the person himself and they denied the claim. The Adjuster never even bothered calling back from the start of the claim, several calls and voicemails , terrible costumer service! Taking this legal! My car is still damaged and their policy holder trying to scam me with this insurances help. This business shiuld not exist period!!!SCAM insurance of Florida !!!!

Got into accident back in November 2015 to one of their policies holder knowing it was other driver fault and they do not show any interest all they do is transfer to another person each time I call. All they want is money but as to helping me pay for the damage to my car no effort. How is it that this insurance is still running? I beg to differ to whoever says this insurance is the best

It's a trash of company. They have not answered my case for 2 months. only one adjuster attends to you (in my case Anthony Louis ext- 32234), and they never answer the phone. The answering machine comes out and even if you leave the message, they never call you. You call any customer agent representative of the call center and they do not hear the problem, they directly transfer the call with your adjuster (which I already mentioned, does not answer the phone.) What is needed to sue or close this nasty business?

I would like to thank representative Alette for helping my 73 year old mother with her car accident. This girl was patient and kind went the extra mile to help my mom send a picture message something I have not been able to do. Thank you.

I called before the closing hours. Nobody seems to pick up the phone. When the representative who speaks Spanish, even though I selected English didn t understand transferred me to another agent and transferred me to a supervisor who is on vacation but will return March 19. I think the staff needs to update their voicemails or at least have an email where somebody can actually help the tech savvy customers they have through different agencies. Now my issue was from 4 years ago and the agent said they don t make letters for financial institutions. All I need is to know where I can get a copy of my claim to show the university I was in an accident at the time. If anybody can help me I would really appreciate it. Hopefully it doesn t take 3 months to reply on this review.

A very irresponsible company, bad customer service, and notros defends its customers. Cheap is expensive

A month ago I filed my claim, my car was repaired 15 days ago and I could not recover it because they do not finish making the payment, they only call you to lie and ask the same questions in search of inconsistencies to justify their incompetence, this company has 3 years taking my money and when something happens and after providing sufficient evidence of the case they still try to evade their responsibility. They don't deserve even a star.

They raise your insurance every month they don't respect anything

This has been the worst experience ever. Paying full coverage for my car, getting in an accident and having proof by accident report that it wasn't my fault and yet no one in this company as been helpful whatsoever in anything. I've been over a month with out transportation, over a month both my lawyers and my self have been trying to get in contact with adjuster and to my surprise my case has been switched already three times to different adjuster. I'm tired of leaving voicemails, waiting for a call back, same as my lawyers and we get nothing. Now they say they want to pull up an investigation regarding MY COVERAGE while I'm here still waiting for my hospital Bill's with PIP to be covered. This and a lot more. This is the worst company you can ever get to insure your car. Cheap price for horrible service.

2/8/2019 My first one star review. This company plays games, finds ways to cancel policies without merit. REMEMBER READING THIS WHEN THEY DO IT TO YOU. No Policy with my name on it has ever paid out a single Penny since I started Driving 20+ years ago. NOT EVER, I'm the safest bet in insurance and they still find ways to play games. They wait till You make a payment and cut Your policy off. Then, You have to find another company but they keep a chunk of Your money. ****EDIT**** 3/29/2019 the policy was reinstated without me doing a thing, I don't know if it's fair to keep up this review, I'll switch it from one star to 4 Stars just in case.

Scam scam scam.!!Yes! This people and other sub company from this company is a scam.!!! If you don t buy or stop doing business with them they will report you to the Florida highway.Never again. This people needs to be shut down. A lot of people are tired and sick of this scam company. Someone has to do something. Stay away. Never get insurance form this company.! Scam.!!

I had insurance with them, I canceled it a few days ago and now they don't want to return the money that was paid and I only used the insurance for a week and I called for my money back and no, they answer the phone, I call them and I call and nothing. It is not a responsible insurer. I do not recommend it.

The only reason I am giving a 4 out of 5 is because of the person I first dealt with, Chris Miranda. She was not helpful at all, so I requested another adjustor, a God send by the name of Niomi who in the short time I spoke with her explained to me the process, kept me updated and always ensured that I understood what was happening. If you work with this company, work with Niomi Gomez.

I'm still waiting for the money back i expense on car rental i sent all paperwork to the adjuster Dana jhonson.. And even called her supervisor i don't remember her name.. And I'm still for waiting an answer almost a month ago this is outrageous the worse. I can wait for my Policy ended to go any other car insurance company..for real

I cannot stress enough how bad and horrible this insurance is!!!!!!!
my car was hit by someone who owns this insurance and my car has been in the shop for the past 5 weeks, only to fix 2 doors, I have been paying for a rental that they say they are going to reimburse me but I have yet to see any money.

Tremendous bad service they sent me to a body shop of the worst the name is real deal in doral 10881 Nw 27 st I do not recommend at all they gave me the car painted in another color and with the dripping paint and when he called the insurance he says that it is with them

Worst company I have EVER had to deal with I'm actually filing a police report against the security guard for verbal dispute.

This company is a Nightmare !!!
I'm giving this company 1 star because there is no lower score than that. So far, they have been my worst experience. A job that was to be done in 3 days took 4 weeks because they failed to provide the request for a supplement sent from the collision center where I took my car to be repaired, leaving me with a rental bill of more than $600, and now, the adjuster assigned to my claim has ignored all faxes and phone calls that I have made for the last 2 months, trying to get that money reimbursed.

Today is 1/10/2019 I had to do this to make sure how new this review is and apparently this company has not changed. I wish I read the reviews before this. They canceled my policy without notice. I never got a call email nothing. They claim I didn t send in my paperwork but I have all the proof I need. My other half is fighting them based on the fact they took payment from his card but he didn t authorize it. I filed with my bank and will get it. I also filed with better business bureau and the insurance commissioner. Matter of fact I filed a claim with the commissioner today. This company is exactly what all the reviews say. They never answer only for payment. They are rude and ignorant. The supervisor was mad because I disputed the transaction with my bank and threatened me with lawyers. Lol people DONT USE THEM. REPORT ISSUES TO FLORIDA INSURANCE REGULATION COMMISSIONER! File a dispute with your bank. Take this company down. The more complaints the more they will investigate and shut them down. They got the wrong girl. I am very capable and a lot smarter then there underwriters that s for sure. Thank god I didn t get into an auto accident. People don t use this company.

Yours truly
Bridget

I suggest everyone to leave this company, it is not serious, they leave you waiting on the phone or they never answer you. The truth is useless

To give it the label of garbage is to offend garbage that has more class than that. Scammers, miserable no insurance forces any client to stay on their insurance, much less if they change their status. This insurance company threatens me that it needs proof to verify that it is true that I moved out of state, otherwise I will be notified by payment to talagasi to have my license frozen. Can you believe this ?????

Thief, thief,do not buy this insurance United auto insurance are the worst I got into a car accident not at fault and my insurance did not cover my total lost I call and call no one pick up I had full coverage bad custormer service if they offered this insurance Run scammers I will sue this company

Guy runs into me. United is his company. I get an estimate for repairs for about $850 and they (from the pictures I was asked to send them) decided it was $650. Have called repeatedly only to be dumped into a voicemail box for an adjuster and never a call back. Accident happened in October 2015 and it is now February 2016.

Not sure how they treat their paying customers, but the other reviews would lean toward the crappy side of the service spectrum. Did not even bother with an inspection, I had to do the work for them...

Giovani, their total loss adjuster, doesn t care to do his job. He has been working on my case for over two months and doesn t answer his phone even after leaving several voicemails and messages with the customer service rep. I did not renew my policy with them for this exact reason. Not to mention the fact that unless he does what he needs to do I can t get a new vehicle since the accident was a total loss...and we re in THE MIDDLE OF A PANDEMIC. How do they expect for me to get to work, go to the grocery store? Complete everyday necessities? Every bad review on here is 100% true. If you re looking for an insurance company DO NOT HIRE THEM. As inexpensive as their rates are, it s not worth paying less for less. Pay the extra somewhere else and you ll save yourself way more money and have less headaches. I will be putting in a complaint with the BBB since they have shown tremendous negligence during these hard times.

Don t respond to this saying to email your incompetent customer service team, just like you ve done everyone else who s had the same issues. You have my name, you have my adjuster s name. DO YOUR JOB OR I WILL INVOLVE A LAWYER.

The guy who hit my car when it was parked has insurance through them. Accident happened over 2 months ago, I filed a claim immediately after the accident and still haven t heard anything from them. I m taking them to court. Stay away from this company. It s a scam!! I d give NEGATIVE STARTS if I could.

They are really professional scammers. Be aware with that insurance company. Don t buy insurance coverage with them

THIS PLACE IS HORROBLE!!! All agents are Spanish & rude as HELL!!! I wish Donald Trump would pay them a visit!!!

Contacted NICB and trying to get in touch with the FBI as well. These people have violated my contract. I paid $372 for 6 months of basic coverage, 4 months later they get back to me and charge me more because of a "mistake" they made. Either I pay or they cancel my insurance. Not sure how these people are still in business but that is straight up FRAUD. Can't imagine how much extra money they rack up because of these "mistakes". People like this don't deserve to stay in business. Wish I could at least vouch for the staff but even they have terrible attitudes.

This was when I owned my last car. I have long since left this insurance company (thank goodness), I'm now shopping for new insurance for my new car, unfortunately I was reminded of this insurance company and was disgusted.

THE WORST!!!!!! Professionalism with this company is horrendous. It s been 3 months and I still haven t gotten hold of my adjuster, Alex Cruz and Eric Valdes,NEVER answer phone calls. Lack of professionalism. Manager never answers the phone. DO NOT RECOMMEND.
0 STAR, NEVER GET THIS INSURANCE !!!!!!

thieves .. !!!
burglars...!!!
scammers and taken advantage

To begin with their customer service is poor. When I asked to speak to speak to a supervisor after getting no where with my claims agent the supervisor advise agent to call me never calling me. My"ACCIDENT" HAPPENED 6/4/16. The adjustors never looked at my car until 6/20/16. I plan on seeking an attorney

Cannot get any worse than these bozos. Terrible and the insurance commissioner should investigate.

This company is the worst, their automated call system is so terrible, they give you an extension to speak with a specific person and when you input the numbers it does nothing. I have gotten at least three separate extensions for the same person and none of them work. Avoid this company they are horrible.

worse insurance ever!! STAY AWAY. i had an accident back on november 2014. I received a letter from them to go for an interview with the manager. i agreed since at first i thought it was part of the process. when i went in the whole interview was recorded and under OATH. yes like if i was a criminal. the manager literally went into every aspect of my life and according to him i was FORCED to answer all his questions, and he threatened me that if i didn't answer they weren't going to cover the accident. he even googled my house without my permission to see the street view and confirm if it was true that i didn't want to park my car there because it didn't fit with the other cars there. how is this important to an insurance company??? he screamed at me, threatened me, treated me like if i was criminal, come on! anyone can have an accident! at the end of the day, they decided not to cover my accident, after i pay every month $240 on time! i had to pay for my car to be fixed at a body shop $500. and now today July 2nd 2015 i get a letter from them stating that my policy is going to be even more expensive! $301 monthly, WHAT IS THAT?? i called them and they stated they were raising the price because of the accident i had. REALLY? they didn't even cover it! how can they raise my policy price?? not to mention the HORRIBLE/ NASTY costumer service they have. ohh and if you ever have an accident they will take more than a month to even go and take pictures of the damaged vehicle. it's not only my experience, the same day i went to the interview there were several people complaining because their accidents were not going to be covered. this was my first accident ever, and they shouldn't have treated me the way they did. i cannot take back the horrible decision i made getting insured with them, but at least i hope someone reads this and i can avoid them such a bad experience. i've never written any other reviews in my life, but i had to get this out some way. once again, STAY AWAY!!! THEY'LL DO ANYTHING TO AVOID THE COVERING YOUR ACCIDENT!

The worst company. I was with them for one month and it's hard to get out of this company.

Mom got insurance with this company on ber new truck. Well she thought she had insurance come to find out she did not have any insurance for 4mos and her license was suspended. She call and talk with someone at office, and they act like they did not care. She got in trouble for not having insurance. The man name Harrison was suppose to yell her what she needed to bring down to office. He said she was all set and she had no insurance. She finally gkt it straighten out bit she got to pay srate now for their careless act. This insurance company suck. We have to stay in because they cheap but we will be leaving soon

Had the pleasure of working with Luisa Puentes. She was super helpful and went above and beyond making sure the documents I sent were received. I really appreciate her time and dedication!

Very bad insurance company to deal with. I will never encourage or refer anyone to this company. They are very unprofessional no benefit s poor costumer service.

I was hit the back by one of their customers almost 3 months ago that caused minor damage to my car ($200) they still haven't paid me, they don't return calls or messages they just don't care about customer service . I am going to pursue a grievance with the Sate Attorney General.

This insurance is the worst!!This is the worst company. C. Garcia talks over me and she doesn't comprehend well. I am going to the BBB to report this and then to the local news. This is Florida and the windshield issues happen because of how hot it gets here. She should know this.

They have the worst customer service that i have ever experienced, is overpriced and they don't take your claims seriously, do not recommend this company AT ALL!

UAIC, United Automobile Insurance Company.

The worst that exists in Auto insurance, they only take your money and then do not respond if you have an accident. It happened to me 10 years ago and I thought they would have already broken. Until I become a boyfriend of a girl who has it, he cancels it a month ago and they are still taking money from his bank account. They are crazy about these "Thieves" Do not make sure with these UNITED AUTO INSURANCE THIEVES or they will rob you. You have to take them to television to the press so that everyone sees these cases of theft.

This company is cancer.

Ps When you call this place (if they pick-up)absolute dragonborn savages answer.so be ready

The adjuster first told me that I had to pay out of pocket for a rental, and they would pay me back, I had the rental car for 41 days, and all they are trying to pay me 88 dollars, I don't think, Lawyer time, It was their policy holders fault not mine, and I reporting them to the Dept. of Insurance, wish me luck

To Date I am one of Manny individuals that is a victim of the insuree and Insurer that resulted in a Valid Denied Insurance claim for personal property damage and injury by UAIU (United Automobile Insurance Company) of Miami Florida by utilizing the Florida Statute 627.409 as a weapon resulting in personal financial loss and concerns for Public Safety

Was involved in a fender bender with the at fault party insured by UAIC. Dealing with these people is a nightmare. I spent hours on hold and when I spoke to a human, I couldn't get a straight answer. When asked to speak to a supervisor, more hold time and unreturned voicemails. When asked for written confirmation on what a manager said over the phone the manager yelled at me and said they do not send emails nor would she send me a letter. If you're thinking about getting insured by this poorly managed company, don't!

The worst insurance company in all of Florida. I will be contacting investigators to look at this company. Denies all claims. Has fake reviews from employees. Carla White is a real dirtbag adjuster that denies all legit claims.

The worst experience EVER, the adjuster NEVER Aswer the phone, They're not late to collect the monthly payments of course, but when you need Them , Forget about it. Nobody answer. I'm about to Call a lawyer!!!!

WORST!!!!!!!!!!! They suck at customer service and keep you on hold for over 45 mins to be later answered by one of their moron employees that do not know what the hell they are doing. Why couldn't the dumb ass diver that hit could have had a normal insurance company like State Farm or All State they sure know how to serve the public. But with my luck I got stuck with these morons!! So annoyed!

This is the worse insurance company. Guy total out our car back in August. Here it is Sept no adjuster will answer my call. Filing paper work with the Department of Automobile Insurance. Why are these people still in business?

I just spoke to a representative a few minutes ago who lacks professionalism and definitely disregards your organizations code of conduct when speaking with people on the phone during a claim call.

She purposely did not provide me a claim number so I can call back for status or updates; not sure if she even entered the claim properly in your system.

She denied me her name...
Rather than giving me information in regards to the claim I was completing with her, she went on a rant stating that your customers insurance wasn t valid on the date she hit my car. I asked said representative to simply verify via your system if the insurance was active before or in present date and she said she was not allowed to provide that information to me; that an underwriter would contact me in 2-3 weeks to verify.

I think that timeframe is extreme to just verify a policy and when I brought it to her attention that is when she became completely hostile bothered and unethical denying information and hanging up on me.

If you don t like the job, move on and find another field rather than damaging the companies image with your unnecessary miserable attitude.

Worst insurance ever! I have had my car crashed for 3 weeks now and I still can't have my truck fixed every time I call it's a different excuse they transfer me to someone different and keep me on hold for about 45 minutes to 1 hour and sometimes just hangs up and i need to call and wait again for 1 hour! My 'adjuster'. Which name is jennate Gonzalez never gets back to me and never answer my call, I hope I never have to deal with this terrible insurance again! But now I'm going to get a lawyer and call the news and hopefully they can air this on tv for everyone can see how bad this insurance is!

Shady Medina has to be the most inept adjuster I will ever deal with. Incompetence is her middle name.

It is the worst company that can exist I think they should fine it and shut it down they are despots

I give a 1 star simply because the system doesn't allow me to give less. Nobody understand and care for anything. These types of companies should not be allow to operate.

This insurance company is a joke. I don't have this insurance but the woman that t boned my truck does. For a solid week I've tried to call this company to get my truck fixed. I call an no one ever answers the phone. You can not leave message because Jasmine's (claim personal) is completely full. Nor can you get anyone else to answer. I am tired off the run around so I think a lawyer an the BBB is my next move plus any other place I can turn them into for this I will. My mission now is to get this insurance company shut down anyway I can. By the way they can't even handle there own claims it's subbed out to another company.

There are 306 REVIEWS ALL OF THEM 1 Star! NOT even a 2 star to be seen. Keep that in mind.

I got hit on my motorcycle August 19th buy there client 100% there fault. My motorcycle was totaled and I've been waiting for a payment now for 40 days. It was sent to total loss to approve the amount they came up with on September 24th. I have been calling Antwan Dillard my adjuster for 5 days leaving a voice mail every day and calling every few hours every day. I have extention memorized. I finally called today and wanted to talk to a supervisor to report my adjuster not returning my calls and git sent to another voicemail where I left my number and my complaint. This is the worst experience of my life i can't work the only money ill have to survive on till my lawsuit or I can work again is for motorcycle and already 40 days with no check. No one answers phone. No one cares. This company is the meaning of bad business. I have no way to pay my bills or survive or transportation and still waiting. My lawyer has had to send threatening emails just to get this far. They don't deserve one star they deserve to be out of business 100%

I really appreciate the help of Ms. Semone Alleyne she was very helpful in answering all of my questions and guiding me through the process till the point that Alamo rental car finally signed all of the documents needed to fished the process.

Thank you Semone for your amazing customer service. We really need more people like you.

Thank you,

Xiomara
For Antonio Mansilla Derqui

I have been get bad negative on your guys review ppl money is hard to get so insurance car company do need play with money or this ppl policy if the pay on time it should not be no problem to have they car fix or adjusted get in contact with them

Horrible I was a victim of car theft.... and insurance did not cover.... even though I have the full coverage!!!! This is sick all they want is your money!!!! 0000000 stars!!

They don't even deserve a star. Been on hold for more than an hour just to file a claim. Have not talk to any person. Poor service. I am glad this is not my insurance provider.

I had to report this company to the Florida Insurance Commissioner. I'm not even sure if this is a real company, if so, it is a total sham.

The adjuster never answers or calls back. They tell you to take it to their authorize body shop where they under estimate the damaged by a third of the price. Ridiculous. Then over a month to pay and they don't offer rentals and if they do, they only pay 12$ a day. These small insures shouldn't be allowed to operate.

The worst insurance company in history! Charged me & ruined my credit AFTER canceling their horrible insurance. 0 + stars!!

Most unprofessional company I've ever came across they will string you along for as long as they can. Someone with this insurance hit my car on my way to work, they fled the scene then came back 30 mins later when the police arrived. They were at fault for braking the stop sign. We got the police report and insurance number the next day I called and arranged with Armando Menedez to come look at the car . a few days later I got the estimate. Which was only $5000 (mind you the airbag flew and everything) but i was fine with it as long as my car was able to be fixed. He even went a head to say we can go ahead and bring it to the mechanic while we await the check from united automobile insurance. I had to pay the wrecker fees and tow yard fee. Fast forward to a month of taking uber (they told me to get a rental out of pocket but I cannot afford that during this pandemic) turns out they are giving me the fault and will not be fixing the car even though the police ruled that their client was at fault. I only had this car for 5 months brand new 2019 honda so you can imagine how enraged i am about this situation.

I was in a car accident with one of their insureds, and when this company was getting my statement, the claim rep Diana Mejia told me that I should contact them before I pay any bills out of pocket. Fast forward 3 months after the accident, and now I need help paying bills and the claim rep will not call me back or answer my calls. This company is so unethical and I would NEVER give them my business by insuring anything through them. Shameful way to treat people who they are legally responsible to help.

Very kind at all times, everything replied thanks Anthony for your help.

Do not get this company! It is THE worst. It s like throwing your money in the trash, they do not pay claims and Geosvanny Morris who is an adjuster will not help you and is rude and doesn t return phone calls. Also his supervisor Stephanie will never ever call you back nor care about your complaint about Geosvanny Not returning your calls or emails. Sent emails texts and called every day for 3 month and nothing got done. Even emailed that email socialmedia@uaig.net and nobody responds. Beware this company is pure garbage. Just read the rest of the reviews I wish I had.

The WORST insurance company on planet earth! Took 2 years to settle the case and had to go to trial just for them to give us LESS than we deserved! My finance was injured and they did NOT Want to pay his MRI bill...like what Insurance company does that? My advice to others....if you get hit by someone with this insurance company, prepare to go to trial OR settle for far less than you anticipated...pain and suffering is pretty much Non existent with this company....

It is the worst, they take a long time to answer the phone, the adjuster does not answer the messages or calls, the supervisor who attended me, without any ethics, does not guide you on the steps to follow or at the time of the accident or throughout the course of the claim. To summarize, I do not recommend it to my enemy. Oh and I had to mark a star to be able to publish, because otherwise you can't

My husband had short term insurance through them and when we were ready to cancel his policy it was nearly impossible to get ahold of someone. When we finally managed to do so we got a representative who spoke very poor broken English and whom yelled at us on the phone when explaining anything. We were charged after several phone attempts to cancel his policy and were basically told we are SOL. This company is the biggest scam out there, if giving zero stars were an option that what would have been given. Do NOT use this company, even if your desperate.

Rigoberto helped me with my claim & repairs , , he was fast , professional & effective , also supervisor Mr Micheal Nieves , was very attentive , responds phone calls & understanding... great experience... over all , Very pleased ..

They never answer when you have an accident, they make you wait and after they Hang up... Never ever this insurance ! Worst in the world

customer service is VERY unprofessional. take long time waiting

WORSE INSURANCE EVER! PLEASE READ (PERSONAL EXPERIENCE)

If I can rate this insurance at no stars then I will do so. They have the WORSE customer service, no patience, they put you on hold at random times, hang up on you, and they are ONLY on time to ask you for your monthly payments!

GOD FORBID anyone gets to an accident & has to file a claim with this insurance because it will TAKE 2 months to solve such issue! The adjusters are NEVER THERE TO ANSWER YOUR CALL, NEVER!!!!
They give you adjusters that have QUIT their job & they still give them to you so you have to call MANY TIMES to see why your adjuster isn t picking up & you find out that person quit!
WHAT TYPE OF SERVICE IS THAT!?!?
I can continue with SO MUCH MORE but I m not here to write an essay.

***If you have this insurance PLEASE get out of it!
If you re looking for insurancd SCRATCH THIS ONE OUT OF YOUR LIST!***

This auto insurance is TERRIBLE they are so bad with customer service and I still haven't gotten half the money for the damage, after 3 months and they sent the check to the wrong house. They do anything to put you off until they absolutely have to deal with you.

476 reviews can t be wrong absolutely terrible customer service I ve left over 5 messages on her voice mail and I m still waiting to hear from them they have to be the worst insurance company in the world no wonder so many negative reviews

I had a broken windshield so I did a claim, Adjuster NEVER called me for discussing this, I called HELEN AMPIE (Adjuster) several times leaving voice mail for WEEKS! and not even 1 call back, I can't take my car to any of their vendors they work with for windshield repair becasue HELEN AMPIE is not even answering their phone calls, I WILL have to pay on my own pocket for my Windshield repair because it's getting worse and an accident could happen, THIS IS BY FAR THE WORST INSURANCE COMPANY I have seen, PLEASE DO NOT BUY A POLICY FROM THIS COMPANY, it might look like low cost policies BUT it will COST YOU MORE AT THE END, if they can not even fix a windshield they will not fix your car or respond for anything, THIS IS A SCAM! The whole weight of the law should fall on them.!!!!!