Jessica Padua

Review of United Automobile Ins Co

If I could leave zero stars, I would. A neighbor h...

If I could leave zero stars, I would. A neighbor hit my car on a Friday afternoon, didn't leave a note, so I had to go and request security footage from the apartment complex where I live to figure out who did this. When I talked to the person, she provided me with the insurance card from this company.

This company is a joke. They made me go to get an estimate the next day, which seemed normal and like they will act accordingly. Oh boy was I wrong. Here is the thing, the person that did the estimate told me that I would get an email from my adjuster, Sandra Nicolas, with the documents. Three BUSINESS days later no estimate, so I called and the rude agent had the guts to tell me that it had been three days and that I needed to wait. Then she tells me that they need a statement from me, when no one told me that before, and I had already told everything to the first person I talked to. To make matters worse I get a letter from Sandra saying that this can take up to 60 days or MORE and that if I wanted to, I could go through my insurance. Seriously? Why do I have to go through my insurance when your client hit me? They also sent paperwork for me to fill, even asking me to DRAW the accident. What is this? The 1960s?

I had to call again today, March 25, because looking at the papers it seems like a joke and a scam and I just couldn't believe that a serious and real company will do this just to try to get away from their responsibility. Since Sandra is not answering her phone, because as most people have mentioned here, your adjuster WILL NOT answer, I talked to Ricky W., who told me that they also need a written statement, which again, they didn't mention before and that's why I received the papers. He also asked me for pictures, which they should have from the person that did the estimate and from when I sent them last week. Pictures from two sources and they are still asking for them.

It is completely disrespectful that I have to go through all this because of your lack of responsibility. I even had to call the person who hit me and and ask for her to call them to give her statement to try and speed up the process. Now I have to request a copy of the security footage to submit as evidence, because it seems like they don't want to fix my car. The worst part is looking at all the reviews and realizing that I'm in for a long and painful process.