Vanessa Otero

Review of United Automobile Ins Co

I cannot believe that this company is still in exi...

I cannot believe that this company is still in existence. My vehicle was hit by a UAIG policy holder and it took them months to decide if they were going to cover the fixes. After they finally did and I took my car to the shop, the car was at the shop for a month because their excuse was UAIG does not want to cover OEM parts and rather wait for a part to be on order (however, UAIG tells you they are not liable for your rental because a part is on order). This company is a piece of crap. After waiting 22 days for a bumper on a 2014 hyundai santa fe to be replaced I am considering taking it further possibly in a legal form. Their agents only recite "policy" when it's obvious that theoretically it sounds like that should be the way but it never is! Adjusters never return phone calls (unless you ask for a manager, then they magically appear to be in office). And they only cover $25 a day in rental for the time they believe the car should take to fix not considering their self caused delays of waiting for used parts.