TROPICAL CHEVROLET CHRYSLER JEEP Reviews

Mileny Cruz awesome customer service. Kudos. I really like when you have a positive customer service like hers. Keep going.

Great customer service, have no words to thank both Chris and Maria for helping me! Thank you!!

Giovanni Bustillo and indy varela did a wonderful job answering all my questions and for filling all my needs I bought my dream truck I would recommend tropical Chevrolet to everyone that's shopping for a truck or car

Chevrolet is a very good Car dealer they have great deals that s worth it I promise that you won t regret it

Everybody here is amazing! So sweet. I'm always in and out. Outstanding staff. I will never switch up #ChevyGang

I tried getting a price via chat feature and they will not give pricing unless you give them contact info to follow up. I do not give contact info to sales people as I do not want to take a chance of them spamming me with calls & emails. They are not willing to get new customers unless you provide info.

The entire staff Showed excellent customer service!

Called ahead to verify part was in stock but yet even after speaking to rep in prt dept. (Raudel i believe) it seemed as if everyone else was servixe except for me so of course i will not return ever!

We had a great experience, Rafa was wonderful, he was so patient and show us some options! And we picked the best Malibu the best price! Thank you so much Rafa

The staff at Tropical Chevrolet was very professional and helpful. It was a delight dealing with them. My wife and I initially intended to buy one vehicle for me but largely because of the experience and the staff's assistance, we purchased two vehicles - a 2017 Colorado and a 2018 Camaro. Our sales associate, Frank, was outstanding. Highly recommend!

Excellent dealer staff especially Vasilis was very professional and always brings the best service and very respectful. My brother and her wife came from Loussiana to buy a Suburban Chevrolet 2018 in Black color and they went attended by Vasilis. We are very satisfied with his service. Thanks to Vasilis ! I wish the best in your job!

I had a very good experience in the purchase of my vehicle, I spoke with Luisana by phone and she helped me make my purchase satisfactorily.

The service here is great. Alejandra Martinez took care of me and was extremely helpful, answering all my questions. I recommend!

Because the seller makes everything possible for one to leave happy and driving the car that one wants

Thank you Alejandra Martinez for an excellent customer service

I called and inquired about a car, they told me it was at the dealer. I drove 1 hour to the dealership just to find out they were lying about it the entire time. They told me someone bought the car as soon as I pulled in. Lol what a joke. I work in sales so I know how it goes. But man oh man. What a filthy place. NEVER GO HERE

my name is Paola villegas, i tried to write my bad experience but is too long so attach a file explaining the nightmare.

I just moved and they had recommended me to Thays I went to see the cars and indeed he attended me very kindly and clarified all my doubts very kind and patient.

I am very satisfied centi with great atension and great q alluda gave me Alejandra and Noemi I am very grateful to you and are true q in tropical Cherolole walk walking and salts driving and no matter any kind of credit have for all they have solutions that it is a true Diler q alluda everyone does not think more and vallan there to seek your shopping dreams .... grateful to you and Noemi Alejandra

I took my 2018 Chevrolet Tahoe truck to have the oil changed months ago and then I left the truck parked at my house and did not drive it since then I went to turn it on and it did not start I changed the new battery and new alternator took it to Tropical Chevrolet and the service boy attended me and said that he would take care of that electrical problem of the truck after 3 hours he calls me and tells me that the battery was bad he sold me a new battery again and charged me $ 365 dollars to The next day the truck does not turn on, it does not have a battery charge, I called him and he told me that that was the problem. liar charged me just to change a battery that money and the battery that the truck had was new

Excellent experience, and excellent service. Mily helped us to the maximum to just arrive, sign and drive. Very happy with everyone, thanks Mily, thanks Tropical.

Thanks Ana Almonte and tropical Chevrolet also to Dominica for helping me on Facebook
Thank you very very much
Made me feel like family
I was pleased
They are the best in Miami
Thank you
Ana

Taking a prospective client as illusory is very bad, antiprofessional, lack of sense. Trying to sell a used car with a 150% interest in 72 months is an armed hand assault.
I recommend taking a look at the prices on the web before going to the establishment to avoid being scammed ...

Treat as a foolish to a possible costumer is not good, is not professional. Try to sell an used car by interests of 150% on 72 month is an assault.
Take a look to the prices of cars on the website before going to the facility, so you can avoid fraud ...

Alex M. was very helpful and nice, the manager also came over and explained any extra questions we had, but Alex made sure to walk me and my sister through the process and stayed patient through our tirade of questions and back and forth dealings.

Note, this was the third Chevrolet I went to in one week - and this was the only one were I felt welcomed and they didn't look down on me here, they made sure that they were friendly and as such they gained my business.

From the beginning of us searching for a vehicle online until the end when we actually got my vehicle Thays did an outstanding job... she went over and beyond to make sure everything was a smooth transition.... she really has great customer service!! I would recommend that everyone looking for a vehicle stop at Tropical Chevy and ask to see Thays she will go above and beyond to make sure you are super happy with your purchase .....
Thank you again Thays and Tropical!!!

We had a great experience, Martin our salesman was great and very accommodating and even though my credit wasn t great they still got me a great financing deal.

We will never use this dealership again. Once you leave the lot do not expect them to follow up on the deal you agree to!

Update

I have to honest that now I know management does care and reads these reviews. I was contacted by the dealership and they admitted where the error and correct the problem employee with appropriate action. I was given compensation for some of the money I spent to correct the issues myself.

Thank you Management

5 stars for Roxy Kattan, because she is a star serving customers, she is very kind and does her job very well.

Everyone from the General Manager to the Porters are great!! My sales person Harris made the process seamless...

Abusing elderly I came in on a reservation for 930 at 900 am. with my mother-in-law 72 years old, her son bought her the 2019 Trax. At 500 pm he went to pick it up and it was not even touched we have a signed we owe from your sales manager Eddie Calderon video shows him laughing and trying to fight a customer and the car is still not even finished

I am very satisfied with the attention of the workers in general. Thank you

On behalf of the family of mohammed and me we are very grateful for the service they provided us and above all for the excellent attention and respect of Alex Montalban

I had a great experience here thanks to Thay's customer service. She is bilingual which was a plus for me due to my poor english. Highly recommend to my friend and family.

Beyond happy with my new car! Mily you were great help, thank you! Thank you Tropical!!!

Amazing experience. After attempting to find the car I wanted and trade in two cars (downsizing), Davie Choy, through internet sales, got the deal done. While I hate negotiating and the car buying process in general, Davie and all of their staff were polite and kind and honest. I would recommend them highly in you are in the market for a new car!

I have nothing but accolades for everyone who we dealt with at Tropical. From Noemi our salesperson to Sofia our finance person, everyone was patient, personable, professional and very knowledgeable.
A class act.

Hands down the best bodyshop! Great work, friendly staff and the manager Joe was very professional. I definitely recommend this place!

Thanks to Eddie, Ralph and Danny, I was able to get the best deal for a car that meets my budget.

These guys really did try their best to get into a car in my price range and were actually human beings in the process rather then being just salesmen.

Excellent service by Oscar Veiga, excellent manager Diego, excellent financier Eric, I recommend that dealer to everyone. Five stars

A wonderful experience. Very happy with the purchase of my Silverado 2020. Noemi Gerardo is the best seller. What charisma does the Dominican have. The number 1. Highly recommended

Bought a new 2015 Red Corvette with Tropical Chevrolet Salesperson Harris McBride and Indy Varela . Wonderful car and wonderful people. They gave me the best price, no gimmick. Harris even gave me some training to help me handle the 590 hp of my beautiful new Corvette. Free car wash for life, yay ! Thank you so much. Next upgrade. : the Corvette C7R with 750 hp . Bad ass Car for me the bad ass Chick

We had the pleasure of having Julio Vega help us in the past. He introduced us to Robenson Jeannot, Manager of sales and leasing. He has been there for over 27 years and once you meet him, you will clearly see why. He is an exceptional Sales professional with all the patience in the world. He was thorough and most importantly, personable and cheerful. I have purchased many cars and always dreaded these days but today I found the exception to the rule. They truly made our car buying experience an enjoyable process as it should be!

Thank you Julio and Robenson, you have made my family clients for life!!!

Horrible Service! Not professional at all, front desk never answers your call the phone rings and they don t pick up, check your car before taking it to service, they fix something but they forget to place the parts back to the fixed item and they do not replace it because mechanic throws them away!! They tell you something which they don t do! I am very disappointed with their service in GENERAL.

I was contacted by Domenica who will be helping me purchase my first corvette. She was very attentive and helpful. She was willing to go out of her to assist my every need during this processs. She is the perfect example of what customer service should be.

Alejandra from the BDC department was very helpful thanks

Amazing work by Ana, gave all the information needed. Ask for her if you need anything

Going to Tropical Chevrolet to purchase my new Chevy van is one of if not the best shopping experiences I have had in a very long time from the financial department down to the sales professional whom is Julio who made me feel very important and comfortable and appreciated i am a very satisfied customer

Thank you davie choy & management for helping me on purchasing my new chevy. I m extremely happy and recommend you ask for him if you are coming by dave choy solid dude knows how to help people

Great customer service and knowledge about the vehicles tech specs. Special shoutout to Milly who made an amazing job guiding me trough the whole process!!!

Awesome experience with Thays at Tropical Chevrolet, she definitely made our car buying experience a pleasant one! Thanks a lot Thays, I strongly recommend her!!

What a great experience I had buying a car with Davie Choy! He really helped me out on getting the best price and making sure all my questions were answered before purchasing my new 2019 Chevrolet Cruze. Thank you management as well for being so professional throughout the whole process I will definitely be back for my next car!

Good service and they made sure I got what I needed within a good amount of time

Family owned dealership everybody is treated with professionalism and respectful

Worst experience off my life, I used the service collisions center and their idea of good service specially if you are going thru your insurance is " WHAT DO YOU CARE WHAT'S GETTING REPAIR OR HOW MUCH IT COST ,YOU ARE NOT PAYING FOR IT THE INSURANCE IS JUST HAVE YOUR DEDUCTIBLE "

Today during self quarantine I spoke to Bill at Tropical Chevrolet and told him what I was looking for. Within the hour I sent him some info and he got the deal done and I had a brand new car delivered to my house. So many people helped this to happen. Big Thanks to Bill, Davie, Diego and Jose Hernandez. Best dealership I have ever dealt with. They got it done quickly with no problems. Love my new Trax and will recommend them to anyone I know. By the way, at delivery the kept social distancing and wore gloves. They are the best!!!

Amazing service and knowledge of cars! Alfredo Hiller guided me through my sales process and to finish off the deal his manager Omar and him gave me the best prices!

Satisfied with the good service of Mrs. Luisana and happy with the purchase of my vehicle, thanks to her for her good advice

I was interested in a 2017 Chevy Colorado. I emailed and no response so I did a live chat. The operater could not answer an questions so she passed me along to Eddie Pereira. He emailed, called and texted me. He told me he would contact me back with the info and I never heard from him again.
A week later I emailed the dealership again and said "I'm trying to buy a new truck and spend thousands of dollars with you please help!" Right away I get a call and text. The guy texting me never identified himself but I told him what I wanted. He wrote back "give me a few..." I never heard back.
Guess what Tropical I went to Bomnin Chevy in West Kendall and I walked out with a 2017 Colorado LT fully loaded!!!!!
Talk about complete incompetence at Tropical. So just to confirm I did all research and literally begged someone to assist me so I could spend thousands of dollars and Tropical could care less. No wonder Bomnin is destroying you in sales, Great job!!!

Thanks to Tropical, excellent service and prices. Thank you Mily for your attention, very satisfied with my purchase

Horrible service, waited 2 hours and 15 minute for A simple oil change not even a tire rotation. The only reason I come to this place is because it s close and this is where I purchased my vehicle unfortunately I so regret it. Never again will I be back. They use the excuse of coronavirus and shortstaffed, it would be nice to let your clients know before they waste their time and waiting for an oil change had an appointment at 8 AM to leave at 10:15 AM. They don t even offer you some type of discount for the inconvenience, all they can say is I m sorry. I recommend you never to come here for service on your vehicle.

Just brought a 2019 Chevy track my first-ever real car and I'm so happy thank U Isaiah Seda

STAY AWAY - I Went to Tropical Chevrolet to trade in my van, a 2010 Routan in perfect shape with full original entertainment system, leather seats , to get a better car with similar features for my kids and family (captain chairs, entertainment system ect.). The sales guy Guiovany showed me the 2020 Traverse, there were two options: one was a silver exterior basic model with nice interior, captain seats and the second option was a white exterior, high country model with the enhanced features that High Country features: leather brown seats, dual sun roof, 6 camera, 4x4 ect .. super nice car with everything I asked, except entertainment for my three kids under 8, which is a necessity.

We sat and talked about prices and all that, after 6 hours of being there the manager came out and asked me , what do you want me to do for you to buy the car? I told him I wanted the high country but I need the entertainment system included, if he could give me that in the deal I will purchase the car ... he came out and told me ok all yours high country with the entertainment System all included at the price.. "take it!" the manager said. I went home to see prices and think about it see the entertainment system online, (system nice similar to my van ) and all the Chevrolet accessories I could get, so I went back the next day to close the deal with excitement.

After buying the car, they call me to take it to a place to get the entertainment System installed. My husband went and couldn t leave it there because they didn t work with original OEM parts from Chevrolet, they were told to install another aftermarket system totaling a price of ony $600 with installation (so you can imagine the quality of this system). We did not leave the car with this aftermarket shop, not for a $50,000.00 car. So I called Giovanny, he said not to worry, he will send me to a better place. A week later, he call me to leave the car for 2 weeks at the Chevrolet Dealer because the headrest color (with High Country stitching) of the car wasn t available and they had to order the system. I left the car in the dealer with Giovanny, and after a week ,I came to pick it up all exited with my 3 kids and I open the door and surprise ! The entertainment system is not the original from Chevrolet (Audiovox $299.00 a unit), no integration with the car speakers, each has its own DVD player so we would need two DVDs, the stitching is NOT OEM, it s a slightly different variation of stitching to avoid copyrighting issues with "High Country" and the headsets do not even work !! I got so upset, so disappointed, I couldn t believe how a Chevrolet dealer could install a non original part in a brand new car .. I got there at 3 pm .. after complaining, asking for solutions, Guiovany trying to explain this was a good system ect .. the manager came out and have the nerve to tell me they never told me they were going to install the original Chevrolet entertainment system, and how I could ask for such a thing if they gave me that for FREE (Remember we purchased the car for the sole purpose of having the entertainment system, we literally care about nothing else!!!! 3 hours on this .. 6 pm .. no solution, he said that is all I was going to get .. I put my 3 kids in my car put a movie, I powered on the cheap aftermarket audiovox system and connected the screens with a radio station 88.1 (yes that is 2020 technology in a $50,000.00 car) , to have the sound in all the car speakers (As a 2020 vehicle High Country should have) , and guess what .. music from other stations interfered the sound of the movie and one of the headphones doesn t work and this is day 2 ... bravo! Tropical CHEVROLET well done!

Excellent attention and fast the service they offered me and thank TYSON AMBROSE AND the group in generating for the service and more these days with the virus take care and once again thank you

I was delighted with the attention I received, thanks to Thais for her attention and collaboration. I recommend it with confidence!

I love my new truck, I got a Silverado rst. Alfonso help me out I was trying to get a used car but he was able to work with me and get me into a new car He is super quick and super helpful

Experienced several rude employees here. No sanitary stations were visible, no employees are wearing masks, no employees are practicing social distancing. I literally had an employee walk up directly behind me in order to access a computer behind me, did not say excuse me, and the only reason I knew he was there was because I could hear him breathing on me. When I called him out(after scooting my chair away from him) and pointed to the sign in building saying required social distancing he just stared at me and kept working. Never said a single thing. This business obviously thinks COVID-19 is a joke. I would recommend to stay away for anyone concerned with their health.

Excellent choice great service good access for down payments all bank s financial

Stay away from this dealership as far as you can very rude customer service starting from the sales rep to management.

I purchased a new vehicle from Tropical Chevy in March of 17 and have experienced the same host of problems for over 18 months. 13 visits later (and counting) not only have they not been able to resolve any of my issues the first time (radio, key detection, exhaust fumes in cabin), their lack of knowledge in identifying the root cause requires me to return for service on the same issues to no avail. Their excuse? Nothing is showing up on the computer. I not only showed my service rep, but also had the service department manager witness the issue in person/real-time, and they still default to inconclusive computer reports. The avoidance of accountability, quality, and integrity is disheartening. If the computer is not identifying an issue that you (Tropical Chevy reps) are identifying in real-time, there should be some alternative beyond a system report. If the department is unable to identify and repair an issue (radio), why return a unresolved problem to the customer after multiple service request? Their lack of concern for customer safety by dismissing on going, unresolved issue is not only poor customer service, it is poor service quality. Moreover, they are untrustworthy of operating with full due dillegance for customer satisfaction and interest. I would assume a service department would have more resources available to provide better customer care if they are unable to provide quality repairs. Or exercise their ability to communicate the repeatative issues they are unable to resolve with a District Manager or better experienced/ equipped GM service advisors. Rather than wash their hands of the issue.

However, I am not alone in this struggle with both, Tropical Chevy and General Motors. My growing concern of the same issues (radio/key detection) while under warranty going unresolved outside of my warranty is unsettling. I was reassured by management they have resources to resolve issues outside of warranty. However, in my last visit, I witnessed the identical predicament with a customer just outside of warranty being told by the same reassuring service department manager that what do you want me to do? You re out of warranty? Not only did it contradict his statements to me, a customer, the issue with the other customer was with his radio as well! I witnessed this department having allowed an identical issue with another customer (Chevy Truck owner) go unresolved with their issue. While they claim there are resources available to assist ongoing issues just outside of warranty, it reasonable to assume Tropical Chevy hopes of customers reaching outside of the dealership warranty to either earn a quick buck or not be held accountable for their incompetence. When will GM honor the quality of their product with a recall on its radios, or hold repair shops accountsble for the quality of their services?

scheduling was easy on the internet and also when arrived at the dealership I was greeted and service was quick and easy. It was really a enjoyable visit.

It was a fantastic experience!!
We found the car we were looking for, they looked after us and understood us wonderfully.

The manager, Jorge Calonge, was a very big help in the transaction.
Honestly, our experience was one hundred percent recommended.

I bought a car, just as it was on display, and two days later they called me, because they had to take away parts of the car, ..... I was so embarrassed, so I returned the car, ... lack of respect for the client .. ..so ... I do not return to this place even if I have to go on foot ......

Very good service department. I will only take my Corvette there to be serviced. Steve in the service department is great.

A bad experience of this place, my husband went to see a car that we wanted to buy our daughter as a gift but he was surprised that the price was much more, be careful and do not waste your time in this place without first being sure Because the price of the cars that they put in the advertisements is not the real one since when you go they take hidden fees from you, how did it happen to my husband that in a car that they have like $ 11,491. Talk to the saleswoman before going and I make sure that for the extra Fees it would be 1,800 apart from the price of advertisement, everything is a lie !! in fact, the cost to be able to keep him was $ 17,000, which seems absurd to me, especially that I was going to pay the full amount in cash. I understand that there are certain fees that must be paid extra but that is too much and abusive, of course my husband left the place without buying anything, beware before going inform yourself well so that the same does not happen to you.

I am so happy with the service that Andrea Castillo gave me, what I can recommend to my family or friends is the best 100%

This is the second car that I have purchased from Tropical because of my Sales Representative Mr. Roberson. I never feel pressured with him he always cares for my time and makes me feel valued. I have referred other family and friends because of the way business is done at this dealership. Thank you!

Very pleased with the attention of Mrs. Thais for the question asked for the purchase of my vehicle, which was totally satisfactory for me. I am very happy with the purchase of my car. I recommend it to family and friends for a future purchase.

Great customer service from Robeson. I couldn't be happier with my new Equinoxa

A grate place to by a Chevrolet care or truck grate customer service

I drove the car home from Miami to West palm beach the first day the check engine light came on they stalled me from coming back up to Miami when I did they said 200 to look at it it was only a week I had the car now a month later engine gone and transmission

I can't believe I'm saying this but I actually had an enjoyable experience at this dealership. Just like any other person that walks into a car dealership, I walked into Tropical Chevrolet with a defensive attitude ready to be bombarded by money hungry salesman circling the dealership like sharks in the ocean searching to get just a hint of blood in order to tare you apart.
This was not the case in Tropical Chevrolet, in fact it was just the opposite. I was greeted by Ana (a lovely lady that works the front desk) who then introduced me a salesman named frank, I told him what I was looking for and he showed me just that and nothing else. He didn't try to sell me or con me into buying anything else other than what I was looking for. For the first time in my life, I actually felt like a bought a car that I wanted and not sold into a car that I didn't like just so the salesman can get his commission.
But I can't give Frank all the credit, Sofia from the finance department also did a great job taking her time giving me all the different financing options. I forget the name of the gentleman that helped me with the insurance for the car but he also did an outstanding job getting the best price through 4 different insurance companies.
All in all, I was in and out of the dealership within two hours time but the experience was so pleasant that I actually wanted to stay a while longer.

Excellent service, Alejandra from BDC gave me incredible attention! I recommend the place 100%

Hands down the best car buying experience I've ever hand. You cant put a price on quality customer service. Above and beyond everything I expected from a car dealership.

I recently bought a Pro Master from them, and they were super professional and guided me through the whole process, i am happy with the car, and how smooth it went, of course i did my research as well. so that helped. Robenson, Jorge made my experience great! highly reccomend.

Thays deserves 5 stars in helping my wife get the car she wanted with the details she wanted. She was patient, kind and helpful in every way. We love the car!

NOT RECOMMENDING ANYONE, PURCHASE HERE CUSTOMER SERVICE IS PESIMA, CALLS AND GIVE YOU AN EXEMPTION TO ANOTHER. WHEN THEY GO OUT TO THE TELEPHONE VERY BAD EDUCATION. BUT THAT IS INCREDIBLE, THREE HUNDRED THREE MONTHS. CART WITH ANOTHER BANK. YOU SHOULD SEND THE CHECK TO MAKE THE PAIDOFF, AND DON'T SEND IT. THE BANK CALLS ME EVERY DAY, SO THAT I CALL THEM TO FINISH THE CHECK, BECAUSE NOT THE BANK ANSWERS HIM. ONCE I CALL HANG ME, IT REALLY IS A LACK OF RESPECT. I HOPE THIS IS RESOLVED SOON. BECAUSE THERE ARE THREE MONTHS IN THIS

The worst customer service in there parts department!!!

This is like any business, when it comes to selling they give you a nice panorama of services and at the moment of truth everything is pure lie. It is my second Chevrolet dealer and a really bad experience. I think that for the next change of car I am leaving this brand. I don't give him a star. Only the seller who answered me called Gustavo and the maintenance Steven Picado are tremendous professionals, if I give them 5 stars, outside of that the dealer is a lie. Be careful and take a good look when you do business, be sure what you get

Spent about 5 hours in Chevi dealer. Was trying to change my car chevrolet for better deal and less price. The sale person gave me a higher price that im payng now for my Equanox in exchange for smaller sedan car . I was not agreed with a price. He was not even trying to give me a better price and told me that if I'm not agreed I need to come any other time. After that I told him I will probably change my Chevi for other brand, and he said that's a find, I can go ahead and find something different. I'm really disappointed with customer service and sale person. Now will start looking for different company.