TROPICAL CHEVROLET CHRYSLER JEEP Review

I had planned to take two relatives to buy their car but I will not recommend them anymore

It is the worst and most unpleasant experience I have had in this country, from the seller to the financier, they cheat and lie blatantly and on top of that I have been waiting for my badge for more than a month with how expensive they charge it and they say it has not arrived It is the height of lack of respect for a consumer. I do not recommend it to anyone.

The staff especially Tyson Ambrose we're great good customer service

We attended to this place for 2017
Trax that they had for $13000.00 and at the end of our purchase we Did paid $4000.00 over the price . Be firm when try this place. open eye to sale contract. Because the accounting is very sharp and she distracting you to raise up the price .

They helped me get the loan I needed! I am so happy with my new car!

Very good attention from Diana with whom I contacted first and then Darys who was very kind. I didn't have a car and I was able to buy one with low credit

Tropical Chevy Poor service, mechanic are not very trained. Had to bring the vehicle the following day, then it was another cost. Had to rent a vehicles the first day. No apology or type of credit.

I called the Parts Department like 3 times waited over 10 minutes each time, nobody answered

Tipical dealer schemes. Be careful, read every line and don't buy on a rush.

Big thank you to gm Danny finance eddy and I insurance oscar

Great experience and salesman! Make sure you ask for Alfredo Guevara when you go in. He provided me with outstanding costumer service and the best options. Very knowledgeable and helpful salesman. He is highly recommend to anyone looking to buy a car

ANDRES VERY GOOD DEAL AND VERY GOOD SERVICE GRASIAS BY TAMER AND ALL PEOPLE HERE

I bought my 2019 brand new camaro about three weeks ago, the process was easy, pleasant and Noemi witch was my sales lady, and the sales managers Omar, carols and Diego meet all my needs and expectations. so happy with my new car especially after a bad experience were another dealer couldn't even approve a car that was half the price. Great team

Very great group of professionals who were polite and not pushy. Made the whole process very smooth and didn't hassle me at all.

This was my very first time purchasing a car on my own. As a single mother to a young child, I was fearful that I would not be respected and ultimately taken advantage of. Mr. Robenson was beyond helpful and kind and provided me with excellent service. Though their were "hiccups" on my end, I was still able to walk away with a brand new vehicle! I am thoroughly enjoying my SAFE 2012 Chevy Malibu!

this was a very simple process the guys over here really know what they are doing and got me in and out .delivered what they promise .thank you to chevy and the finance team

Davie is one of the most knowledgeable and attentive people I ve ever worked with to get a car. He made sure not to have me there for hours like other places. They showed me the numbers and were super transparent. I highly recommend Tropical Chevrolet only because of this guy. Thanks Davie and the management team who made it happen for me!

I called in the morning at opening regarding a truck to confirm it was still available. After this I asked for a quote of the price. After not hearing back I called 6 hours later to see if they were still working on my quote. I was informed that all sales managers were busy taking care of customers that were present in the dealership. I guess my business is irrelevant because it was over the phone. Very poor service.

I worked with Thays on a vehicle I bought, she is awesome and will go the extra mile to help. Making everything possible!! Great Dealer

Had an overall amazing experience at Tropical Chevy. Everyone was kind and eager to see me walk out with the car of my dreams. I have to thank Briana for giving me the best customer service. I highly recommend you buy through her.

BAD EXPERIENCE WITH CAR SERVICES!
Before this place was ok, but now most of the staff are no longer working there and had the worst experience.
- For starters they dented my car.
- All Services were HIGHLY OVERPRICED and several hidden fees after the first verbal agreement.
- Two of the staff were yelling and verbally fighting each other in front of everybody. Very unprofessional.

My recommendation: Before considering Tropical Chevrolet check other places.

Alejandra Martinez thanks, took great care of me and provided all the information I needed. very good agent, very professional.

Tamer was an awesome sales consultant. He made me feel very comfortable and made everything happen as efficiently as possible. Also, Sofian SM was completely transparent with the deal. Both together makes anyone s dream come true in the purchase of a vehicle. I would definitely refer my family/friends.
Best Dealership Ever!!

I used the collision center and although I still feel there was a lack of communication between my insurance company and the body shop I do appreciate the manager, joe, going above and beyond to resolve any issues I had with the body shop. I still cannot say I would recommend this company to a friend with confidence that they will be handled correctly but it was nice to know some people do still offer good customer service. The way I was treated by joe should've been the effort put in from day 1.

Worst dealer ever. My mom bought a 2017 Chevy there, they offer education the car with no down payment and after 3 weeks and a contract signed, the guy from finance called with an attitude saying that she needed to return the car immediately saying that the bank didn t approve the contract, AFTER 3 WEEKS. Really nasty guy.

Visit several dealers before coming here and Tropical definitely has the best prices in the whole area ... Mily was very helpful and very explanatory, when she got there everything was easy and fast. Thank you all! Very happy with my purchase !!!

The salesman gave false information concerning the tires being run flat... Dealer and salesman refused to resolve issue with bad tire. *Corporate agent helped ease tension with gift certificate. Bad customer service BEWARE.

Had an oil change performed recently. Service rep Maria was great! Got me in and out quickly.

Greetings and I thank the whole team really very professional and with desire to help. David our seller made us feel comfortable and confident with his treatment and professionalism very grateful as well as tahia thanks for everything

Very happy with my purchase here... thank you Tropical. Look for Mily and her team, she is great!

After seeing a few used cars for my 70 y.o. Mother, the salesman Oscar Veiga, took us inside to talk about prices. After noticing that he was filling out a Credit Check form without our authorization, and without our approval, and after not agreeing into a price we left. But when we went to another dealer that same day, we found out they run her credit. Therefore her score had gone done at lease 2 points. Be careful when giving information.

Terrible customer service. I'm looking for a new car and I wasted more than 15 minutes trying to find someone willing to help me.

My experience was wonderful..thank you Nicolas parra.

Called the service department on 9/24/14 for a safety recall. Called again a month later after not hearing back from them. Today is 12/31/14 and they still have not called to schedule the recall service after they "ordered the parts."

It's a good thing there are other Chevrolet dealers in the area.

The salesperson Chevy Ruben was very personable and helpful. He made several helpful suggestions regarding car selections and worked with us to find a down payment/ monthly payment that fit in with our budget. He also made helpful suggestions regarding car insurance coverage. This is mine and my husband's second time getting cars from tropical chevy and working with chevy ruben regarding those car purchases and we will certainly be back in the future and refer friends and family to tropical and chevy ruben as the salesman to see.

I wanted to buy a car. I checked this website and contacted Diana Medina and her manager. I received the worst customer service ever from this manager (No name was given only text messages). Not only they didn t provide me with information I requested but they totally ignored me.

After 2 days they started sending me new promotions. Clearly it was sent from a different department so I complained about my experience and that s when the manager contacted me again just to tell me that the car, I was interested to buy, was already sold and asked me if I was interested in buying another car, just like that.
How do they expect to people recommend this business/company if they don t know how to take care of potential buyers?

Love the customer service just brought my Surburban truck im loving it

Staff is very professional, I have been going to them for the last 3 yrs for all my car maintenance and upgrades. They follow up with you and send reminders which is very helpful. Also I feel that when services are schedule they try to get you out on time.

Staff was friendly, and well-mannered, had to go back and forth on price. Took less then 4h in the end they were willing to work with me.

Thays helped me find the car that I absolutely had to have. She was very professional and patient and had profound customer skills. I will definitely be back.

They are well organized and professional employees, I was invited by Mrs. Thays Barrera to visit them without obligation and end up being a good business. THANKS. Wp

Huyyyy with people like Miss ANDREA CASTILLO it is a pleasure to go every day to be advised. Very gentle, polite and above all she knows how to lead the customer to a safe purchase. Congratulations and tell others that my voice will be the best for your company and ASORA.

Maria who works in customer service is always so kind and helpful in explaining what needs to be done. I appreciate working with her.
As well as Paul the manager, great customer service at Tropical Chevy.

I would like to thank Davie Choy for the outstanding service on the process of my car purchase. He was professional and knowledgeable. Answered all my questions in a timely manner and even called me a few days after I took the car home to se how I was doing. This is the customer service you don t see nowadays. I highly recommend to contact him for the best car shopping experience.

They have to be very careful with the products from there my father with all his effort had to buy another car because in the family there is only 1 and there was a fire at the door, they gave him one supposedly in good condition and he only got home Because the transmission was completely damaged, he returned it and they did not want to return the money, they changed him for another that was supposedly good and when he got home the car had problems with the ignition and they did not want to answer so be careful with their talk, do not take it there they are cheats.

First time here wasted my time Very poor service gave me one amount for two of my vehicles that I wanted to trade and then switch the amount I will never come back to this place again

Chris has been awesome and Roxana got me a great loaner. I alway come to her my service here and ask for them!

I was taken care of by a wonderful, amazing, decisive, effective young woman, a thing from another world boy, honestly! His name is mileni but by how I listen they call him mily! How very satisfied with that attention!
Thank you for your help Mrs. Mileni Cruz!

I had the pleasure of working with Harris McBride and that man is amazing! I went in only to look around at some cars, I wasn t even planning on getting a car, but I walked out with a brand new 2019 Chevy Equinox with Mr. Harris McBride help! I am highly satisfied with my purchase and will definitely recommend Mr. Harris McBride to not only help me with future purchases, but also friends and family to come join the Chevy family based off the wonderful experience I received from Mr. Harris McBride!

My experience with Tropical Chevrolet Miami Shores is always amazing. All the members in Service department (Maria, Chris Paul and Steve) always ready to assist and friendly..customer over 8 years

Great experience with this dealer they go out of their way to please you highly recommended A+

Great customer service, Mily was very professional and made me feel very confortable throughout the whole process

Great customer service! I was attended by Thays, who was extremely attentive and made sure I had all of my questions answers. She made sure the process went smoothly and helped me find my dream car! Definitely recommend coming here if you want the best car buying experience.

When I was looking for a vehicle, I called the online sales department and Mrs. Thays Barrera helped me answer all my questions professionally and indicated the car for my budget ... SUPER FRIENDLY AND PROFESSIONAL! I recommend her and the dealer for her excellent service. THANK YOU TROPICAL CHEVROLET !!!

My family has bought 5 Chevys at Tropical Chevrolet. All of them from Chevy Ruben. He is the best salesman at Tropical. Never have we ever had a better guy who takes care of his customers. He is thoughtful and never gives up until he finds the car of your dreams. He deserves 5 stars and that's why every time we need to switch cars, we go to him. I 300%%% reccomend him.

Great information provided by sales rep Vasilis from Tropical Chevrolet for orientation for a car to select.

I had a lovely experience from the moment I walked Chris took care of everything for my car. Then when chris was done he took me to Roxy where she explainned all my charges and help me with my payments. I love miami chevy and always take my car there for all my needs.

Horrible dealership you must see the video mangers daniel and eddie treating customer horrible staw away from this dealerships

I highly recommend this dealership!! By far the best experience I ve had when purchasing a car. The staff here was very helpful and Domenica was the sweetest!! She answered and helped me with all of my questions and provided great customer service. I ve never had such a smooth, fast experience like this one. I would recommend it to all my family and friends. Thank you!!!

Oscar gave great customer service. I was able to leave with a vehicle

100 percent. Excellent service of Francisco Graffeo. Thank you

Maria (service rep) is always super friendly and diligent getting back to the customer. Thanks for taking great care of my car!

Amazing, & totally customer service focused! Thanking: David Cruz!!

We had a great experience at the dealership. My representative Thays was very supportive of my needs, and the problems with my vehicle. I would recommend Tropical Chevy to friends and family.

Please do not come here for a used car. They put 6000 dollars on top of their online price. This is called an addendum and it s how dealers are able to list low prices on auto trader and so on. Horrible business practice and very crooked

Good Morning. Pleased with the attention service by Luisana Barroso. I was able to purchase my car with no problems. Thank you.

Miss Mileni Cruz's attention was very cordial and helpful. It solved all my doubts, the treatment was magnificent and gratifying. Thank you.

Very happy with the service that Harrison give me was a great experience keep it up guys!!!!

Couldn t have been more grateful for my experience at Tropical Chevy. Briana made my test drive easy and quick.

Awesome customer service starting from the receptionist to the service personnel.Thank you Chris for such great and quality service. Keep up the good work!! Roxy thank you for all your help and great customer service. It's well appreciated.

Excellent attention from Ms. Luisa, very attentive and she advised me very well in the purchase of my vehicle

My advisor Steven was very friendly and knowledgeable about the services I needed and it was done in an hour..

Great experience bought my z06 there and transported to illinois.

Your service manager Julio need to be drug tested unethical AND sneaky beware of tropical Chevrolet

I purchased a vehicle and was very happy with all aspects of my transaction at the time...from the sales team to the customer service. When I purchased my vehicle, the system was down that printed out registrations so I was told that they would give me a temporary tag in the mean time while I was waiting for my registration in the mail. That was over a month ago and I have yet to receive my registration in the mail. I have inquired multiple times about it and still have yet to receive it despite being told that it would be sent to me.

I've called Chastity, who's in charge of registrations and left messages and she has not called me back since initial contact with her. The temporary tag given to me expired almost a week ago at this point, so the vehicle is currently unregistered if I'm pulled over. I didn't want to leave a negative review of Tropical Chevrolet since I was happy with my experience in the beginning but at this point I'm feeling like I'm being ignored. The only reason I'm giving them 2 stars is because ultimately, I am happy with my vehicle, but I'll be much happier if I had my registration for it.

Update: Spoke with the general manager shortly after posting my review and am ultimately happy with the outcome. Once he was aware of the problem he took care of it quickly in a way that I found satisfactory.

Customer service after the point of sale could use some improvement. I would have given five stars if things were met as promised in a timely manner. Ultimately I am satisfied with the customer service given by the sales team that sold me my car initially and the overall outcome.

Service Advisor was helpful in helping me get work done on my 2015 Chevy Malibu LTZ

prices for chevrolet and other brands

very good

My salesman was WONDERFUL!! I am usually a BMW owner but not even the BMW salesmen can compete with my salesman at Tropical. I mostly admire their customer service! They are all so friendly and warm and they strive to be attentive!

Every time I go there I'm always impressed by how polite and helpful everyone is. I got a great deal on my vehicle The service department does a great job and always on time.

Very happy to have found this dealer. All very attentive and friendly, Mily took great care of us as did Martin. I recommend them 100% ... THANK YOU!

I took my car over there for a major mechanical issue, under warranty. ORlando was my service advisor and showed outstanding professionalism. They found the problem in 2 hours! BEfore that I took my car to another dealership which did not figure it out in 3 weeks. I never write reviews but those guys at the service department are really good. Thumbs up

Outstanding customer service. My salesman Rudy was highly knowledgeable and very willing to help. The General Manager Daniel Sanguily handles his dealership with unparalleled leadership. The Sales Manager that helped us, Sophia, was on our side at all times and did everything possible to get us the rates and price we asked for.

Thank you!

I will be doing business with you guys again!

the best in the market with the best prices and exceptional attention. a special recognition to luisana barroso who with the best attitude was tending me and my family yesterday.

My experience was terrible with the purchase of Use car , I have this car 3 months ago and spent more time in the workshop than in my hands, has had problems with the transmission, sunroof, steering shock absorbers tires and endless problems, in My experience I do not recommend this place.
I have spent $ 2000 dollars out of my pocket since the warranty does not cover all the problems that have presented I am not really happy and I have not received a friendly treatment.

I would like to say Thank you to Alex Montalban for his Outstanding customer service. I loved working with him to get us into our new car. He went out of his way to find us exactly what we wanted... Thank You Alex!!!!

I was hunting for the new Corvette so I signed up on the waiting list and Vickie from Tropical Chevrolet called me in record time. She was very helpful! Of couse I was very thrilled about it all! People stop me to ask what kind of car it is! Love my car!

I am very happy and grateful for your services. Luisana Barroso excellent seller thank you for helping me with my choice in the vehicle.

Careful with Internet offers. Dealer is using Bait and Switch Scam! Do not trust advertising.