Laura Vargas

Review of TROPICAL CHEVROLET CHRYSLER JE...

STAY AWAY - I Went to Tropical Chevrolet to trade ...

STAY AWAY - I Went to Tropical Chevrolet to trade in my van, a 2010 Routan in perfect shape with full original entertainment system, leather seats , to get a better car with similar features for my kids and family (captain chairs, entertainment system ect.). The sales guy Guiovany showed me the 2020 Traverse, there were two options: one was a silver exterior basic model with nice interior, captain seats and the second option was a white exterior, high country model with the enhanced features that High Country features: leather brown seats, dual sun roof, 6 camera, 4x4 ect .. super nice car with everything I asked, except entertainment for my three kids under 8, which is a necessity.

We sat and talked about prices and all that, after 6 hours of being there the manager came out and asked me , what do you want me to do for you to buy the car? I told him I wanted the high country but I need the entertainment system included, if he could give me that in the deal I will purchase the car ... he came out and told me ok all yours high country with the entertainment System all included at the price.. "take it!" the manager said. I went home to see prices and think about it see the entertainment system online, (system nice similar to my van ) and all the Chevrolet accessories I could get, so I went back the next day to close the deal with excitement.

After buying the car, they call me to take it to a place to get the entertainment System installed. My husband went and couldn t leave it there because they didn t work with original OEM parts from Chevrolet, they were told to install another aftermarket system totaling a price of ony $600 with installation (so you can imagine the quality of this system). We did not leave the car with this aftermarket shop, not for a $50,000.00 car. So I called Giovanny, he said not to worry, he will send me to a better place. A week later, he call me to leave the car for 2 weeks at the Chevrolet Dealer because the headrest color (with High Country stitching) of the car wasn t available and they had to order the system. I left the car in the dealer with Giovanny, and after a week ,I came to pick it up all exited with my 3 kids and I open the door and surprise ! The entertainment system is not the original from Chevrolet (Audiovox $299.00 a unit), no integration with the car speakers, each has its own DVD player so we would need two DVDs, the stitching is NOT OEM, it s a slightly different variation of stitching to avoid copyrighting issues with "High Country" and the headsets do not even work !! I got so upset, so disappointed, I couldn t believe how a Chevrolet dealer could install a non original part in a brand new car .. I got there at 3 pm .. after complaining, asking for solutions, Guiovany trying to explain this was a good system ect .. the manager came out and have the nerve to tell me they never told me they were going to install the original Chevrolet entertainment system, and how I could ask for such a thing if they gave me that for FREE (Remember we purchased the car for the sole purpose of having the entertainment system, we literally care about nothing else!!!! 3 hours on this .. 6 pm .. no solution, he said that is all I was going to get .. I put my 3 kids in my car put a movie, I powered on the cheap aftermarket audiovox system and connected the screens with a radio station 88.1 (yes that is 2020 technology in a $50,000.00 car) , to have the sound in all the car speakers (As a 2020 vehicle High Country should have) , and guess what .. music from other stations interfered the sound of the movie and one of the headphones doesn t work and this is day 2 ... bravo! Tropical CHEVROLET well done!