TransIP Reviews

I would rather not have given a star myself. After the misuse of my data followed by correspondence about the termination of my account that clearly asked "Have my services been discontinued?". Received another message from their partners. First I was helped by someone helpful but clearly incompetent to read emails.

Be referred to the control panel once and then receive a clear answer by mail another day. Weak support with focus on the wrong thing, welcome to 2017.

Despite the fact that the services are based on self-service, TransIp has already helped me on my way free of charge a few times. Also respond quickly to emails. Very satisfied!

Very nice service. I have several products running here such as domains, web hosting, vps and Stack. I've never had any problems. The company can be reached via mail and via the control panel, which is more than sufficient for me. Web hosting is very user-friendly where you can easily add your website online. Built-in free SSL is definitely a plus. VPS is fully automatic and is easy to install again with 1 click. I have been at several web hosting parties but Transip is at number 1 with me

With my company switched to a server at Stacks. The transfer is almost complete and everything seems to be running properly. Help is given via the online chat function and that also works quickly. I hope that the webdav option at Apple will soon work (problem seems to lie with Apple) so that all colleagues are satisfied.

The last 1.5 months I've run into several bugs in the Stack system. Every time i contacted them about it they handled it professionally and fixed the issue

They simply broke their promise.
You will not hear me complain about the data loss. Something like that can happen, and nothing has ever been said about the quality of the storage. About the price and duration of the project.

I myself use the storage as a backup of my data. Data loss at TransIP or my side could therefore be absorbed.

Still 2/5, their support service is very good and they clearly invest a large part of their budget in PR.

Problem with SSL certificate on 1 of the websites. Answered within half an hour and was able to solve it within a few minutes. Fine! In 6 years time indeed only needed 3 times support, everything is easy to set up in control panel.

Always helpful if there are problems and super fast with updating changes on your website or around your website!

The best customer service I have ever seen! Super fast responses, great answers and very polite employees. I had some little questions about my cloud storage and whitin an hour I received a response.

Not available by phone, simply want to delete my account. Not available for this by phone, then tried through a contact submission, specifically asked to email or call me, this doesn't happen. Meanwhile already received 2 new invoices, and just have to pay it .. Bad explanation .. Nothing to complain about the website but this service is sad.

A question regarding sFTP at the weekend and an adequate answer within fifteen minutes. Top! I have experienced this differently at other companies ...

only experience with StackStorage - service / support is fast, effective and efficient!

I use the STACK storage that Transip offers for a few years now and am very satisfied with this. I needed help recently and this went very smooth. The service people were very quick and kind with their help and the issue was resolved very quickly. Nothing to complain about!

Well helped again by the Transip helpdesk. The response time is always very fast and excellent help is provided in the search for a good solution. Examples are also provided.

Thank you for this!

Stein

Always fast and good support. Those guests know what they are doing!

Telephone support is really bad, you always get the same answer

"Just send an email"

- Transip is expensive
- With DDOS attacks on a VPS they like to close your services without offering a free solution (eg cloud flare)
- If you have a lot of traffic on your sites, they will gladly take you offline - without offering you an upgrade.

My advice? Don't take your services from transip 100% mess, lost hundreds of euros today

Last week there were a few problems with Stack storage.
I was patiently helped and got answers and possible solutions to all my questions fairly quickly.
A few days were needed to find out where exactly the problem was with the help of the necessary print screens.
All problems have now been solved and I am very satisfied with the good and friendly help.

Great company, managing many domain names has never been easier!

We have been with this company for 4 years.
Telephone customer service is excellent.
On tickets you get the same answer during office hours, which is important when the need is high.
Today they have solved a mega problem, which we had caused ourselves, in no time. In short; a good and reliable company, which we can recommend to everyone!

Worthless. You simply do not get anyone on the phone and they do NOT respond to the control panel within the hour. Why will not you speak to your customers by telephone? I want to order something nota bene ...

I am a self-employed person and am very satisfied with TransIP, They host well, it is fast and is always online. I have never objected and host all my clients at TransIP. Topsevice guys! Keep it up!

I recently use Stack from TransIP. I like it when my data is on Dutch servers. Fine product, easy to install, well-arranged dashboard and control panel. A request for help via chat was correctly solved within one hour. That creates confidence for the future!

3 times nothing, support bad, system does not look good

Something went wrong with viewing photos on the STACK web interface. Reported situation and there was smooth contact back and forth to find out what it was about. They were able to find and solve the problem fairly quickly; Chapeau!

For many years VPS servers via Transip, with every problem within a few minutes / hours a complete solution from 2 sides. Super customer friendly and never had problems with connections that were not reported

After we had cleared the problem together, I received excellent assistance with a suitable solution. Good thinking and resolving power of the TransIP support team!

Incapable employees. Can't call them. Sending invoices while services have long been canceled. We have lost our website. There was no backup. One e-mail, our services have been canceled and we may look for another provider. The other e-mail, we can continue to use their services. Or, cabinet wall story. Glad I got out of there.

Nice helpdesk, quick good tips and advice, polite and nice with a touch of humor !! PRIMA, in particular, I want to compliment Abel de Vos and Abel's boss: this boy deserves storage and does not need any performance reviews anymore !!

Fine company, always fast. In the beginning I had to get used to it but in the meantime I am already 8-9 years old. Very satisfied!

The service is excellent! Questions are answered quickly and a solution is patiently sought.

After one year of selecting on a domain name, I am e-mailed 2 years later by TransIP that I have to pay almost 5 times double the price and they threaten to take me to court while I indicate that it was a school project. Stealing money from students and other people around them. And even if you explain the situation, they don't want anything to do with it except to sue you and rip you off your money. Don't stress yourself out, choose another provider. Because these people are dishonest and unjustified.

I had a problem with uploading. I was helped by Felix, one of the employees. Received super good and fast help. I'm very satisfied.

The helpdesk is fast and skillful. My problem with the SSL certificate of the website was therefore solved quickly.

perfect and reliable storage of data that you can not lose. Very easy to access both locally and online. including backups! use it for a few years now and it just gets better! good service and support from Trans ip ... MS eat your heart out!

Felix helped me a lot with the sync problems with Stack.

Super service!
I once started with Transip, but then moved to vimexx because it was cheaper. I am now back at Transip because it is just much nicer even though it is slightly more expensive

Beware of 'scams' for these scrapers by means of automatic invoices.

Big minus: Very dissatisfied with the services and services. Automatic renewals of products and services without any announcement or notification.
Services and products are moderate. LOOK FURTHER to other providers!

Plus: Customer-friendly customer service with automatic messages.

Very content about the services and support of TransIP

TransIP has by far the best skilled helpdesk of all partners. In addition, the technical solutions are without exception state of the art. Very soothing experience if you have 100% confidence in the technology and ethics of a partner like TransIP.

I have been working with TransIP for years, server/vps/domains for many customers.
Though one could say I am "tech savvy", I have redirected customers without any tech knowhow to TransIP too.
Their support is excelent, always on par and fast in response, really reading up on what your situation is. From administration questions up to rather difficult tech issues, TransIP always has the right man/woman for the job, if not they instant forward to a colluege.

Just ordered a VPS from TransIP and migrated my files to it. Everything went well, until a mere 8 hours later they decided to shut it down and block access to my account. They wanted me to upload my ID to confirm my account details. This is a very rude and unpleasant way of treating new customers. Now my server is offline and I can't phone them.

"Very bad service"

Last June 2018 I received a Stack invite where I was asked to redeem a code, I executed this on the day of the mail. Now in August 2018 I log in to my account and it appears that the Stack is not listed with my products. As it turns out, redeeming the code apparently didn't go well and the Stack was unceremoniously forgiven to another. I have not been informed of this and, in short, I am unlucky according to the company transip. What an insanely bad service!

A very good party, but not easily accessible by phone in terms of support.

Product I use from TransIP: Stack

I have moved all my data from Onedrive to Stack because with Microsoft, Google, Dropbox etc you don't know where exactly they store their data. With Stack from Trans IP you know that your data stays in the Netherlands, which is great.

I have needed their support once so far, because the 2FA part with Webdav did not work in my case. I was always answered within the agreed time. Even on the weekend they answer, which was very nice. Eventually the solution was found and I can continue to sync with the cloud. With 2FA on!

Nice and expertly helped. Know clearly what they are talking about. Recommended

Good service and excellent support, even if you manage your VPS completely in your own hands. In addition, very good manuals are available for frequently asked questions and problems. The email service could be more extensive, and there are few statistics about your server, but otherwise everything works very stable, and upgrading is also easy.

Excellent service! They respond quickly to problems and they are solved properly!

extremely bad company, nice chat for a free terabyte in March, nothing received yet, no more beautiful they destroy your account (which is not allowed at all for 24 months) and customer service is hard to find

I as 1 of the main ICTers in NL say very simply, absolutely do not join the sea, and certainly do not purchase services from these scammers institution

Product is fine, but that's more parties, but you can not call them, you can not chat with them. Just send a message through the site ... and then wait and see when they respond. Very often asked if I can call them, or they want to call me back ... but they refuse ...
Frustrating.

Do not use this service!
I have had my worst experience with them.
1. They will share private information(email/phone) with Indian freelancers who will email you thousands of offers every day, and even call you to ask for some projects
2. They will auto extend the domain you purchased by default, and if you don't pay they will come to you with a lot of hefty penalties.
This should be enough to avoid this service.

Very organized company. Your incidents are resolved within an hour. super-fast response to your emails and also good service

Have a free account. And yet just a help desk that usually replies to your ticket within 1 hour. Even in the evening! Hilde!

Bad to say, but a lot faster and better than OneDrive, for which I am paying ...

Already a large customer of TransIP, first a free Stack user and later as a paying customer. What struck me was that there is no difference in support. In both situations the speed on questions was particularly good. I can not say otherwise that I am extremely satisfied and will certainly not doubt in the future where I put my services.

Annoying company that withdraws money from your account without taking a service. Even after contact with the company. They just keep trying to write off.

Then contact us again. Get your standard email and they can't read.

Not thinking along in solutions, giving a friendly answer but in the meantime not trying to help. And under no circumstances can not be reached by telephone, which I also find inconvenient for customer service. Not recommended

Bah, I am moving everything away from TransIP. That mishap with Stack makes no sense. The forced choice of leaving or paying makes no sense. For me you do not have to make a backup and I accept the risk, but this is of course not valid.

Have been a client with TransIP for many years and have many websites hosted with them. I highly recommend them if you're looking for a reliable and understanding hosting partner.

No other provider has yet been found to match Trans-IP. decent prices and good service.

Made use of the help desk for the first time and during the weekend! Yes they work even on weekends. Quick responses and relevant !! Everything works a big 10 for this help desk

Great customer service! After less than half an hour an answer to my question.

am very satisfied with the services of Transip, we use both the hosting and the extra services Stack storage and domain registrations, everything always runs fast and is free of interference, the support is fast and friendly! for me a thick 5 stars

Bad thing. I have been waiting for my storage space for months. First cloud to wait that long. So rotten concept. === After several months I continue this review: finally got activation key and the first impression I get when using Stack is disappointing. Compared to MEGA and even with Onedrive, I find Stack another beginner on File Sync and Share with others. It is good to save files, but offers very little flexibility. Unfortunately, not really something for me (yet)

Over time they change their Stack services, which makes me 36 euros more expensive per year. TransIP be a hero and don't let early adopters down.

TransIP is a pleasant company. Good and fast helpdesk. Professional.
I have been a TransIP customer for 2 years now, using Stackstorage. Since 3 months a paying customer, I used the free version for that.
The helpdesk reacts quickly and with professional answers. The problem handling can, however, sometimes take a long time (+3 weeks). You will receive status updates (especially if you specifically ask for it :-)) and apologies if it unexpectedly takes longer than expected.
The customer is also taken into account with tips for the development of the Android Stack client, for example.

I had a problem with my Stack. I can't get webdav on. An e-mail back and forth and it is going very well. Thank you Marie van Someren!

For years a customer with some domains and a VPS, TransIP can definitely recommend!

First attract customers with a free product and then make everything pay.

Well for some reason this company charged me $300 and I dont even live in Europe. So thanks for supporting hackers and thieves.

Am very satisfied with the storage capacity. Also free. Very good service. Quick response to questions. Double up and download speed for a small fee. Highly recommended for anyone who wants to come to his files anywhere in the world.

A member of this club for years. Occasionally a question and always quickly and well helped. The mailbox control is also well taken care of. No mess at all. But the last question to the helpdesk beat everything in terms of service. I got an answer to the question how to secure my website. After that answer the solution entered. Then I got to hear 'unsolicited' from helpdesk employee Oscar van Doorn that I had to make some adjustments within the website and he also gave a detailed explanation of how. Class!

I use Stack and blade VPS very good customer service products work perfectly if there is something you will get a quick answer

Excellent offers, excellent prices and unbeatable service. Highly recommended!

I have been a customer for years. I have/had multiple servers and domain names. I'm not any good in writing reviews, but it's pretty simple: TransIP is the best provider if you ask me. Plain simple.

We have been using TransIP since 2012. Great company with excellent customer service. 24/7 support and always a response within no time.

have been using the stack storage for some time now, works great!

I don't understand some of the bad Reviews, but agree that this company is more aimed at people with some technical background. I have been a customer of this company for already 5 years (Hosting, email only, VPS, Stack), and with every interaction I had with the customer service, I was helped swiftly and it always seemed like they tried to offer a solution most fitting for my request instead of what would make them more profit. Yeah, this company might not be the cheapest (although still cheap), but customer wise and product wise very extensive. Thanks TransIP for the good 5 years where I experienced no problems and downtime I've been aware of.

I had problems with the synchronization on my desktop. After several attempts contacted the help desk and BAM .... everything works perfectly again. It's all about the little things. This support works as it should, fast and clear answer, giving the necessary solutions and this step by step. Even a layman could be familiar with this, thanks.

Worst web provider of Dutchman. Customer service is useless and pretending they never spoke to you by phone and they don't have customer service by phone, while if there is just a phone number on google and an employee answers the phone. Their website has several bugs, which means that cancellations are sometimes not implemented. Eventually they ship you with collections and products that you have not used. Applause TransIP, completely VALUELESS!

Quick response to questions, sometimes I have questions about the service offered and its use. An answer comes quickly.

Very good price / quality ratio. The support department is fast and accurate. I take a lot of services with great confidence.