I'm only giving Traders Insurance one star because...

I'm only giving Traders Insurance one star because zero stars is not an option. My husband was involved in a wreck with a Traders Insurance customer who was at fault. We filed a claim with Traders the morning after the wreck happened & was told that an adjuster would call us within a few days to schedule a time to look at his truck. A week after the wreck happened, my husband called Traders to follow-up as we hadn't heard anything. Our claim had been assigned to an adjuster & we were given his number &, of course, had to leave him a message. When someone finally came out to look at his truck, it was not our adjuster, but someone else who had to bring the information back to our adjuster to review. My husband asked if we would receive a check or if Traders would send a check to the body shop & also asked about a rental car. We were told that our adjuster would call within a few days & discuss everything with us. We had to leave 2 messages & finally received a check for the damages - no phone call to discuss - & a letter about the rental car (we had to pay out of pocket & submit the bill to be reviewed for reimbursement - which we did get). Traders is definitely lacking in customer service & communication skills. Had we not left numerous messages (that were not returned) & followed-up as much as we did, I'm sure that our claim would still be pending. We would never recommend Traders to anyone & pray that we never have to deal with them again.