Was rear-ended by a driver with traders insurance....

Was rear-ended by a driver with traders insurance. After a month, I finally was visited by an adjuster who said the car was totaled. 2 weeks later, this PoS company sends a letter saying they cannot pay because the client hasn't responded to their calls or letters regarding accident. Even with a police report, they have done nothing. My wife and I have a 3-month-old, and have 1 vehicle now because this company "can't reach their client." What a sad excuse for a company. Thanks to all their clients for keeping these people in business and our family without a needed second vehicle.