Traders canceled my insurance i had on auto pay be...

Traders canceled my insurance i had on auto pay because I didn't respond to the letter I received in the mail about whether or not my 17 year old sons would be driving, who were never on the polocy. I called to reinstate and was surprised to find out that my insurance has now increased due to the fact that I have not been with them consistently for 6 months since they canceled my insurance. I waited way longer than I should have (15 min, waited 2 hr), then called back to see if they had the correct email. No they did not. Despite all of this happening Roxy seemed like a nice woman which is why I am giving 3 stars.