Toyota of Alvin Review

Went there a few days ago to get service done to my husbands vehicle and I gotta say, all the staff were friendly. They had a movie theatre, a cute little cafe that sold sandwiches, coffee, soft drinks to accommodate for the wait. Such a beautiful facility. I was wandering around the dealership (my knees are bad so I couldn t sit for long) and the sales representatives did not harass me like they would at Mac Haik Toyota. Also thank you to that sweet young lady, Kathryn at customer service for answering my questions on my husbands vehicle. Mac Haik didn t even bother showing us how to use any of the new technology on these new vehicles! On our next purchase, we WILL be coming to Keating Toyota!

Worst experience ever told them to hold a truck i was coming today 4-19-2017 in a couple hours with cash to make a down payment (Christopher Carlton) said ok and all of sudden when i was bout to get ready to go pick it up he text me saying its sold whats bs the guy or the place cant even keep their words, there's no way you can do business with them. Not having prestige is the worst thing in doing business which will ruin them sooner or later.

I visited this location looking for a car about a week ago and Jeremy Smith helped me out that day. His expertise and great knowledge of the cars there and the business in general helped me tremendously. This dealership has great options to choose from and great employees to help you make your decision.

If you re looking for a great salesman, ask for Chris Cowboy

I live in Dallas and when my car broke down a couple months ago, I was recommended by some family friends to visit this place for a new car. I did some research on some other dealers in Houston area and found this place had the lowest prices around (even in Dallas area as well) . I called them a day before coming to Houston and talked to Adil in the sales department. Adil was really helpful in getting me the best deal possible. Even though I did not get the financing offer I was looking for, I got great customer service and a brand new Car . I would highly recommend Adil and Toyota of Alvin for your next car.

Becareful with Big shawn ( I guess this how it spells), the guy is really the same as his name and his manager. They will try to cheat you in many ways and screw you up. Go to a another toyota

Amazing customer service, took care of me, love my Camry ! I've been working with Mr Eric Rossman for years, and once again your team delivered !

I always work with Simon Nygun , he has been perfect with taking care f my truck.

This dealership is full of bootleg salespeople. I have never had a horrible experience with any place like Toyota of Alvin. Robert Rondeau (however you spell it), Ceasar, Eric and John are all liars. Took a down payment from me and put the same vehicle for up for sale after I brought it back for a repair. If you don t want the hassle... DONT DO BUSINESS WITH THESE PEOPLE

Got an estimate from these guys after having a car accident this last week. They were over $300 less than any of the other guys. My car looks brand New by the way.

Met by Americo as we arrived at Toyota of Alvin to check out a car that we saw online. Americo was very patient after we wanted to look at several different cars. Ended up with a great deal on a Jeep Grand Cherokee Overland, very happy with the purchase and experience.

I had a wheel alignment recently. Then just a couple of weeks later I had an issue with one wheel which had banged into a a curb. I brought my car in and asked if they could check just that one wheel. I was told that the wheel wasn't damaged, but then they proceeded to do another wheel alignment and charged me full price. I don't fully understand that and I don't think it was a fair way to treat a customer.
Disappointed.

This is the second truck I have purchased from them. Great service and treated very fairly. From the time I walked in the door felt like they wanted my business. Didn't get the normal dealer run around like most places do. Will return to buy from again.

My salesman was Daniel. He was very professional, efficient, and informative. Daniel and his co-workers definitely went the extra mile to make me happy with my new purchase. I had a great experience

Where to start...from being greeted, to driving off in my brand new 2019 Corolla SE, it was a perfect experience. Raul helped me find the vehicle that suited my needs, caesar got me the financing by working his magic, and the entire team guided me through all the steps. I highly recommend becoming part of the Toyota of Alvin family, because I'll be returning for all my family's vehicle needs.

Carl & James in Service & Mike in Parts provided A1 customer support! Kudos to the entire Service Team for taking care of our issues with excellence and professionalism. Toyota of Alvin will be my first stop for future repairs.

I love coming to this location. Service is great, very clean and friendly staff.

Talked with Kaysey about the possibility of getting a new car. She answered all my questions with professionalism and patience (I had ALOT of questions). I d definitely recommend anyone to go and talk to Kaysey for a new Toyota!

The color we were looking was hard to find, have checked with other dealership and Alvin was the only one near Houston that was able to find one for us quickly and process everything at ease.

My experience was wonderful. Everybody was so nice and helpful. Brendan was great. Totally explained everything before doing the work. So glad y all are so convenient to my house. Thanks, Great job.

I have always been treated with professionally and with respect.

We had an amazing experience here at Toyota of Alvin & had the honor of getting an amazing salesman, Jason Dunaway! Jason was very knowledgeable and helpful with getting us into the perfect truck! He definitely went above and beyond compared to any other salesman we ve ever worked with! Thanks again for such an amazing buy! A++++ dealership & salesman.

Very nice place and warm people esp.ani varvatos keep it up

All I know is that Toyota of Alvin is a great dealership, from the boss all the way down to the guys who put air in the tires. It is and will be the most pleasurable and enjoyable car buying experience you will ever hace,and if you need a salesman Lee Ware is your guy...

I felt very comfortable with the service department Mr.Carl schanz is a very professional .

I was impressed with the overall treatment in finding a New Highlander. My sales guy was very professional, friendly, and knowledgeable on their inventory, which made the whole process less stressful. Thank you Toyota of Alvin.

Nice place to get a vehicle. Oile Caraballo is very professional....

There is a service advisor named Mario there who had exceptional customer service, I will be referring friends and family to this particular dealership.

The service representatives at Toyota of Alvin are knowledgeable and courteous. I have done business here as long as they have been in business and highly recommend them.

Very professional services. In and out. They were prompt and kept me informed of my truck's condition. They even washed my truck. While I was waiting, they went ahead and did oil change and tire rotation. Saving me time. Nice rental too. 2019 Camry. Thanks for your service.

Shout out to Keating Toyota salesrep Americo he made our experience worth the while he took care of my family member as if it was his (Awesome guy) Shawn his manager also went the extra mile to make the numbers to where it was comfortable and affordable along with Theo in Finance working his magic as well. They are an awesome team together they will go out there way to make a customer happy.

I went in to shop around and ended up purchasing a car. I met Mr. Victor at the entrance and like they say, the rest was history. His top notch customer service skills made my experience worthwhile. He pays attention to details and makes sure you're satisfied with your choice. I will highly recommend him to anyone who's interested in buying a car. Thanks Mr. Victor. I love my car.

Have come here for years. Plan on coming for years to come. Great people make great business.

The best Car Dealer Experience ver. They take it seriously. They would give you the best offers possible. I went in to appraise my car and came back with a 2015 Avalon . Thats how good they were. One happy customer here. Keep up the good work guys.

They are not even deserved one star. First time dealing with this dealership and never never again want to come back or recommend their service to anyone. They will post the best deal online to attract customers come and fool them by adding stupid protection packages and fee to match the price they want to sell.

Look at the picture on the net price of this 2018 Camry SE ,which they call new in condition, it has scratches, no blind spot monitor, no push start button, close to 2,000 miles on it when I test drove it (their report didn t even show the real odometer). My uncle could buy the same vehicle when the new Camry just came out last year for $26K drive out.

What I found funny and make them look stupid are the prices they sell for Apex protection and weathertech packages as well as the non tax fees of $1,227.97 which they admit they always charge their customers that fee. And the Apex protection package is a must buy thing, they firmly stated that. Don t let them fool you since there s no such a protection plan is required to buy and no dealer charge non tax fee like these people do.

I hope not everyone at this dealership does the same way but the internet sell manager Jeremy Smith and the salesman with last name Oloh are dishonest people. Do not do business with them!

1st of all I was looking at vehicles on line and it directed me to Toyota of Alvin so of course I put it my zip code & my phone number because it doesn't let you go past those point. Immediately people started calling me so I agreed to meet a sales person. Me and my husband drove up there and there was all these salespeople run into my car I asked to speak with a individual that had called me and wanted to talk to me I got a sales person that said he was this person well I couldn't understand this salesperson so I ask him again I said is your name ......... you're looking for I said I've told you that since I rolled down my window and was talking to you he says ok let me get him. This guy and his son played around with us all evening probly 5 hours we didn't leave there till probably almost 10 o'clock at night and sent me home with a vehicle and told me that it is a done deal all we needed to do was comes sign paperwork after we got off the next day well we got off the next day we took the vehicle they let us drive home up there to be told that it would be $200 more than what we were willing to pay and they tinkled they kept going back-and-forth back-and-forth. Finally i told somebody needs to take us home I'm tired of it. Well I went to Gulf coast Toyota yesterday walked out with a brand new vehicle very happy with them and recommend Gulf coast Toyota of Angleton to anybody Alex Jim and Mike were wonderful
IN AND OUT IN LESS THEN A HOUR.
TOYOTA OF ALVIN
You screwed the pooch on this one

Chat online with a rep, wanting to schedule a service appointment. The rep gave a link to schedule on line, where I provided contact info, then I have to contact their service department to schedule. Why? Made no sense! Either let me schedule on line or call to schedule, NOT both. Take your business somewhere else, unless you want to provide your contact info for nothing!

DO NOT BUY HERE!!! I helped my husband buy a 2020 toyota tundra 1794 and it has been nothing but issues from the start. From fiance all the way to service department. My husband found the wore harness had been tampered with not even a month after of the truck and Toyota of Alvin will not fix it and has.done nothing but play games. My husbands truck has been in the truck for at least 3 weeks out of the 8 we have owned it and if this is the way they treat customers I advise others to avoid them at all cost.

The salesman tried to charge me for $5000 of dealer-installed options that did not exist.
I was low-balled on my trade.
It took six hours to close a simple deal.
I requested the after-market radio out of my old truck. I provided the factory radio to replace it. The dishonest salesman made excuses. The customer relations specialist said she would take care of it. It s been 5 days and I m still waiting.
I love my Tacoma. It is awesome. I m not happy with Toyota of Alvin. We want to buy a RAV4. But, we re not buying it at Toyota of Alvin.

Arrived early..was treated promptly and in a professional manner..was told how long it would take..an attendant checked on me twice..very pleased with service..

The quickest purchase I ve ever made at a dealer. They were on top of everything and made things happen. My salesman Jacob was awesome and made the whole experience a breeze, along with the finance department. Walked in with a trade in that I loved, and was comfortable enough to walk out with a brand new 2020 Camry XSE. Also, the tech that shows you all the gadgets in your car before you leave was super nice and helped me out a lot too. The dealership has a very wide selection, and even gonna throw in how nice and clean it was. Not to mention, if you buy a car there, you get to hit the gong on your way out...just a little razzle dazzle with your purchase.

Went in to buy a vehicle and was told a price and it was not honored. I went back because they told me a price and it was not honored again. I was told the rebates changed within those 3 days. Was ready to buy and was walked out the door. Could not believe it. Went in a week later and raised the price 1000 dollars. Come on guys....

Toyota of Alvin could have gotten a five star rating. I got the truck I wanted at a great price, but being an educated buyer and hard bargainer got me the deal I wanted. Like most dealerships, they try to add on things that I did not want or need and I had to tell them no over and over. After some hard bargaining, we got down to the deal I wanted. From there it was smooth sailing. The same goes for finance, educate yourself before sitting in their office, know what your bottom line is and you will come out OK. Once they realize that you are an educated buyer you will get treated as such and the deal will go smoothly.
All in all I would recommend allowing Toyota of Alvin a chance to earn your business. Educate yourself before stepping in the door and you can leave like I did with a great deal.

Great experience with the service & purchase of a new vehicle!!!

My salesman Andy was fantastic. Very informative and knowledgable. A pleasure to meet this gentleman and give him my business and recommendation.

Polite, knowledgeable and reasonably priced for a dealership. Great experience and customer service.

I really enjoyed my Toyota of Alvin visit. Mr. Campbell was very helpful and made sure I purchased exactly what I was looking for. I will definitely recommend visiting Toyota of Alvin & if you have the opportunity ask for Stretch Campbell.

Good deal on a car. Everyone was nice. Very satisfied. I am old school and the time before this I bought a car they had "no haggle" pricing, so the starting price was lower than expected but by the end of the day I paid more than I wanted. Here we negotiated a price, and although the sticker was high, I got a much better deal in the end. Comparing the "no haggle" thing, I much prefer haggling. And while there was some back and forth in the finance office, it was very minimal and I came in under my budget overall and at the lowest end of the kbb "fair market value". I'll always look for the best deal but II''l probably look here first next time.

Raul is awesome!!!!! Process with Raul was easy and seamless . He got me into an awesome Rav 4 and was very patient with me, as well as my mom the following day to get my mom into a new vehicle . Thank you Raul !!

Great dealer, willing to work with you, I'm happy with my purchase

Came in yesterday and Matthew helped me get a great deal on a Brand New 2020 Toyota Camry XSE!! Everything was handled in a fast and efficient manner!!! I recommend anyone who is looking to buy or lease a car to come in and see Matt!!!

Extremely disappointed.i never get my oil changed at the dealership but I thought I d try it out. The price quoted was almost half as much as they charged me and they did nothing to fix it. I asked Then not to use the filter I brought So I can Return it because they old give $5 off for brining it and it cost me more to buy it. They used it anyway and didn t not care that they made this mistake. I called And left two message for manager. No response and it s been over a week.

I cannot respond to you so I will edit my review:

It would be nice if someone would make this right or at least call me back. You are giving a very generic and disingenuous response here...

You better go to Jason Dunaway if you want a GREAT deal....GREAT service...in and out QUICKLY!

This is the second vehicle I purchased from Toyota of Alvin. Great sales and service team!

Melissa and Lee were super helpful without being the stereotypical pushy car sales people. My family and I were well taken care of during the dreaded paper signing, which was surprisingly a speedy process.

This is the place to go for a new Toyota! Highly recommend Mo! Great experience from start to finish.

We arrived about an hour before close. Everyone was very helpful. What had been a deal-killer at other dealerships was no problem at all for Keating! They got us out quickly - best car buying experience ever!

Everything went as scheduled, received great service all work was explained in detail. They even washed and amorall my tires. Will definitely be back when my next maintenance is due.

I had hoped my experience would be different than the others. Nope. Advertised a low price, I called ahead to start some negotiating, told the salesman (Jeremy) exactly what I wanted to pay and after multiple discussions with Gabriel, the manager, he (Jeremy) indicated that he believed he could make that happen. I questioned Jeremy MULTIPLE times on the likelihood of this deal happening and told him I didn't want to bring my two kids all the way there for nothing. He said he felt it wouldn't be a problem. I get there (1 hour drive with a 3 year old and an 18 month old mind you) and the salesman I had spoke with over the phone had just left 5 minutes before I got there even though we had discussed our meeting time over the phone. I was assigned to another salesman who proceeded to show me the truck, have me drive it, then tell me it had been sold already. Then he pulls another truck around for me to look at, I tell him I'm still interested if the price is still good and he says they cannot honor the price the other salesman (deceptively) agreed to because it's not reasonable. I tell him that I knew the price was low/aggressive but the phone salseman had assured me we could come to an agreement based on the price I told him I was prepared to pay. The salesman then asks me if I honestly thought I could get it that cheap. My question to these guys is "Did you honestly think that by having me walk in your dealership you could milk me for an additional $4,000?" When it had become apparent this deal wasn't happening, I spoke with the manager (Gabriel) who again would question me on what Jeremy had said on the phone. Basically noting that he didn't technically agree to that price on the phone, and therefore arent liable for what he (Jeremy) said. Sheepish way to do business. They kept me there for an hour while my wife chased two hungry kids around the dealership. Read through some reviews..this seems to be a common occurrence for this bunch.

Getting customers through your doors doesn't earn you business. Honesty and integrity does.

EDIT: RESPONSE TO THE OWNER
Whether or not the vehicle had been sold or not is the least of my concern at this point. As I mentioned, I was willing to work a deal on a different truck had your employees been willing to honor their word. Unless this issue is resolved, I will have no reason to return to Toyota of Alvin. Your first impression should be your best impression. Yours was not.

Just bought a new 2020 Tundra From Matheu Troung @ Alvin Toyota. Matheu was great - honest and easy to work with. Great experience overall, and will recommend you all my friends. Thanks Matheu!

I always have great service at Toyota of Alvin. I purchased my Corolla from Mike Calvert and will not go back. Alvin always is speedy and helpful.

Everyone I spoke to was very knowledgeable and easy to understand and talk to..

They able to accommodate me with a last minute inspection request. Got me in and out in 39 minutes. Great service.

Bruce was amazing and along with the staff. Friendly and welcoming staff. My mom loved the quick service!!!

I ended up at Toyota of Alvin today because of a mailer that I got from Mac Haik Toyota in League City...

I was not in the market for a new car, but the mailer from Mac Haik promised me $0 and only $40 some odd more to my current monthly note for a 2019 SR5. I thought why not look into it, so I contacted Mak Haik's internet sales manager, who was listed on the mailer, via email twice, and then made three phone calls at three different times throughout the day, and left a voicemail once, all over the span of about a week, and all to no avail... This irritated me and made me wonder if another local dealership could help me with what was being offered.

I text the number listed on the website at Toyota of Alvin and immediately got a response on Sunday. Monday morning, Matt Sportini of Toyota of Alvin, called and asked when I could come in so he could take a look at my trade. I was able to meet with him that same morning. Matt was very patient with me, answering all of my questions and laying out all of my options for staying with in my budget; he even stayed fairly close to what the mailer for Mac Haik was offering.

Within a few hours, I was pulling off the lot in my new 2020 Toyota 4Runner at a price I could afford. Thank you, Matt at Toyota of Alvin; your loss, Mac Haik of League City.

Cody Murphy was quick,,polite and friendly! I would highly recommend him to all my friends!

Worst Service Ever and Scamming People out of Money

They scam people, read all documents before signing contract.

Consumer beware!!! Strong arm sales tactis. Very pushy and rude sales people. I will never purchase from these greedy hustlers

Purchasing our new truck from Keating Toyota was the best experience I ve ever had when buying a vehicle. The employees worked together to move us through the process quickly. Our sales person, Americo Navarro, went above and beyond to provide us with superior customer service. We would definitely recommend!

I recently bought a used car from this place and I am so happy that I did. Brian Perez, my awesome sales guy was AMAZING!! He really went above and beyond to make sure all of my needs and wants were covered. I will most certainly be a returning customer. Thank you Brian!
I also wanted to mention the service department... Carl is SO WONDERFUL! I know I can trust him fully with my car and any other car I have in the future. Thank you both so much for all of your help.

Service Dept. Is Awesome, Sales Dept. has alot of new faces but the who has been there for a while are doing a good job.

I had the best experience with Toyota of Alvin! Jacob and Brian were so wonderful throughout the car buying process. I will be returning for future purchases and will recommend everyone looking to buy a car to them. I know I am going to enjoy my new 2020 Toyota Camry!

Daniel ramirez was outstanding, ill definitely be back just due to his outstanding customer service.

The service department is great. I take my 2018 Tacoma there for routine maintenance and they are always friendly and fast.

This is by far the best experience that I have in getting my new Toyota 4 Runner s routine maintenance done. The last Toyota service center at SW Frwy didn t do the scheduled oil change as well as not offering car wash. Carl Schamz, Toyota of Alvin service advisor, took time explaining on the maintenance work done as well as offered car wash. He was very professional and took pride in his job. Will definitely go back to this Toyota at Alvin for all of my Toyota service needs.

Confirmed in the email that there were inventory and would honor the discount. Spent an hour drive there and they deny everything they put in the email

I drive about 30 miles one way to get the service with a smile. The staff from the mechanics to the service advisors know their product very well. Our 2019 Tacoma is a unique truck and for that same reason I only use Toyota of Alvin. They built it and they keep it running like new.... even with an hard to find squeaking noise that was hard to duplicate the techs, did a super job adjusting any component that could gone out of rigging..
Good job everybody keep up the good work..
Another job well done, beautiful new facilities off 288 and hwy.6
Great customer service.... as always the service department knows their Toyotas very well...

This was my 9th new Toyota. Working with Austin, David and Brian made it easy. I wanted a Sequoia Platinum and there weren t many available within a 5-state radius. But they found exactly what I wanted and delivered it to me in 4 days. Highly recommend.

What a great experience I had at Toyota of Alvin and the employee Jeremy Smith was an amazing help with everything. I'm definitely bringing a friend!!!

ok, by heart, I am a very nice and easy going personality. In fact many say I was blessed with a sunny disposition, which can be irritating. However this was not the case in dealing with this toyota dealership. i have owned 4 toyotas myself and wife owned one, across the span 15 years. Been loyal Toyota owner all this time. I have always bought new, so used to dealing with dealers, which this was the WORST EXPERIENCE.

So I reach out to alvin toyota a few weeks ago to replace my wife 2007 corolla with a 2018 Camry Black XSE. We were specific of what we wanted. We never settle, which i will wait, however this circumstance, had a deadline for purchase. I talked with cindi with the Internet group and we established a deal. Though she did not have on lot, she stated they can get me this car at the price I wanted, with the features. It would have to be shipped via flatbed truck, delivered like cargo. I was ok and ready to sign. When i arrived, they felt comfortable we can go with it. (then it starts) They first tell me, "it can have over 400 miles" when it gets here. I am like "!?!" Why? They explained it would have to be driven to the dealership as now the sales mgr, Gabe comes in and puts it. I explained this was a new car for my wife and she does not wanted a "used" new vehicle. They made me feel that my wife's satisfaction was a JOKE...and then here was the kicker. Gabe told me as I started to leave, "you are not going anywhere and sit down"..as if I was an employee about to be reprimanded??? I felt extremely insulted and left. So that enraged me as I had to leave. He called a few mins after i left to apologize, which i understood. but he stated he wanted to be the best. So I said, look for a deal if you can and call me regardless...NEVER GOT THE CALL. I am ok with it. However trying to find that exact was going to be a challenge. I live in Dickinson TX and these guys are near. I wanted to my wife to see the white model. The Alivn dealership did have a white one. Although no way i was going to buy from here, especially i never got the call back, but we went early Saturday morning, which i thought they were not open. So we parked and looked at the vehicle and wanted unbias observation. however sure enough, dealership was open and a salesman came buy. i recognized him and he recognized me, when i threw my hissy fit the previous day. i told him "I am here to look only and will leave, please do not bother me. HE KEPT bugging, bugging and bugging!!!!, until i was shouting with obscenities and told i was leaving. He then "professionally" returned fire and threaten to call the cops on me to leave.

I never write reviews and even waited to wait to write this to calm down. but to this day, even driving in Alvin will upset me due to day"s"I had with these guys...THANKS STERLING MCCALL, they treat with professionalism

The customer relations manager, Isabella, really knows her stuff when comes to explaining all the features of a new Toyota.

So my dad took our 2017 Toyota Corolla to the shop to get it checked for a parts recall. Our service was fast, friendly, and super helpful. Would definitely recommend.

This review is based on the experience I had at the service department. I arrived early and was greeted by my service advisor James. He was unfamiliar with why I was there for my scheduled appointment. He was rude and curt. Maybe it was because it was early on a Monday maybe it s just a bad service department. Either way I won t be back.