Toyota of victoria Review

Outstanding, quick turnaround, friendly staff and cookies and coffee to boot

My sister recently went in to purchase a vehicle from this company and she was lied to from the very beginning. She was purchasing a used car, negotiated the price and then when they went to sign she was told that that price was only if they finance with them. That is untrue, the only way you would have to finance with a captive lender is if it is a new car and the deal or incentive is tied to financing with that company, Toyota in this case. Once in the finance office they were forced to buy a GPS unit that they say had already been pre-installed and there was no way to remove it. Funny thing is i have read other reviews and apparently this GPS company is right next door to the dealership. I would bet the owner is getting some sort of kick back or cash on the side for this process they are practicing. Overall it was a terrible experience and I am glad I was able to help coach her through this nightmare. I work for a company that owns a Toyota store and I personally know the Toyota reps that work with them at Gulf States Toyota and I will be making a phone call to let them know what kind of operation they run. Unfortunately I live over 800 miles from her or I would have sold her a car.

These professionals have impressed me repeatedly with their focus on customer service and satisfaction. They have serviced my wife s car in the past and have always been prompt, professional, friendly, and did the job right. My latest experience was finding the truck I needed. Branson did a super great job of listening enough to learn what I m looking for, and then guiding me to the right truck that fit my needs. No pressure. Just service. I felt free to decide my purchase.
Give these people a try. And drink some of their free coffee while you wait for them to accurately fulfill your order!

Bad service. Very disappointed. Went back few times for an issue that should be diagnosed and fixed in the first time.

They helped me out when no other dealers wanted to even mess with my situation...and I love the truck I have now...good place to go

Great customer service and personable. Great deals!

The dashboard on my Toyota was scratched by the repairman. When I informed Toyota about it, they declined to do anything about it.

Fast service every time, friendly staff and Heather crushes it every time!

Our sales person Robert was excellent! Took the time and patience to test drive several of the cars. He encouraged us to take our time was knowledgeable of all points of the vechiles. He found us the best deal possible. We are very pleased!

First time to purchase a Toyota..first time to buy from Toyota of Victoria. Brittan was awesome and went above and beyond to make sure I would be happy with my new car purchase. Great staff and financial team! Love my 2020 Camry SE!

Service was good. Very professional and courteous. Only issue was when car was returned to me they did not clean the marker from the windshield. I had to do this at home. Didn t feel like I needed to remind anyone when they told me that my car was ready.

Very nice and prompt, had the shuttle take me and come get me from nail salon, nice touch made waiting not just sitting

If you are going to command 30 seconds of my time every 7 minutes, you should really spend more than $20 on your advertising and marketing. You are wasting other peoples time, some consideration would be appreciated.

We initially spoke with internet sales associate Mark and this dealership was recommended by friends who had recently purchased a vehicle. We arrived at the dealership on April 14th and were greeted by Brian. We mentioned Mark s name and were handed off to David in the sales department. We purchased a new 2018 4Runner and initially everything was great. The vehicle we purchased was not available at the dealership so, we were provided with a loaner through the weekend until ours was delivered a few days later. The dealership sent surveys for us to fill out and we left raving reviews within a few days of the purchase. Then, we started receiving multiple text messages and phone calls from Carrie asking for more reviews. She was asked to stop multiple times via text. David called from his personal cell phone, late one evening, asking why we have not filled out recent surveys sent via e-mail. The manager, Greg, was contacted immediately and we asked for his staff to please stop harassing us. A few days later, we were contacted by Mark asking if we were still interested in purchasing a vehicle. We told him that we did come into the dealership and already made a purchase. He was verbally upset that we didn t ask for him upon our arrival. The fact is, we did ask for Mark upon arrival and were told that he s just an internet guy. We are now at 5K miles on the vehicle and we live 4 hours away from the dealership so we called a week in advance to schedule the first service appointment for June 4th. Upon arrival, the outside service department greeter was very rude and unprofessional. This was our first service department visit and he was upset that our vehicle was facing the wrong way in the wrong spot. Everyone else was parked in this area facing the same direction so how were we supposed to know how to park for service. Anyhow, upon trying to check in for our service appointment, we were told that the vehicle could not be serviced at this time and the outside service department guy kept talking over the service woman saying he doesn t have time for us. We will be contacting Toyota and BBB for the service department matter. Overall, just beware of leaving positive reviews too soon after your buying experience. Make sure they earn your positive review, not demand it! I initially told David our salesman that I would be back in Aug for a new Tundra But they could care less about repeat business. Buyer Beware.

Nothing but good things to say about my experience buying a car from Toyota of Victoria.

Even though they were very busy today, Virginia Sartuche was extremely gracious and professional. A million thanks for handling our puchace Virginia.

Everyone was so friendly and helpful. Everything was explained to me thoroughly. Special Kudos to my service advisor, Lynn Boatwright. He is always so helpful to me.

David was very helpful in finding the right vehicle for me no high pressure!! Made sure I got the best deal Hassle free. I recommend Toyota of Victoria to any one wanting to purchase a vehicle .

Victoria was very kind, considerate, compassionate. Very knowledgeable. Overall worth the drive from Corpus Christi

My wife called to ask about a specific car they had listed online. She told the salesman she was making a 2 hr drive so she wanted to be sure the car was there. He assured her yes it was. Guess what? Drove 2 hrs and they did NOT have the car advertised online. Do not recommend this dealership.

I was very glad they were able to fix my car in a day and kept me informed of what was happening.

Very prompt service in and out in less then an hour with appointment. The service department followed up with initial contact to remind and set appointment for 6 month service around my schedule

Very friendly place. Great Customer Service. Very Clean.

Took vehicle in for oil change and tire rotation. Was there over 3 hours. Also requested an estimate on new tire. They did not come out to give me that so I could make my decision until car was done. By that time I was ready to get out of there. Paperwork did not show they even rotated my tires.

There are good dealerships, and then there s Toyota of Victoria. We got a deal done with damaged credit. These guys work hard to get you in the car you want.

We just recently purchased our Chrysler Pacifica from Toyota of Victoria, the experience was exceptional. Ford Yeager our sales guy was very helpful, would love to recommend him, look for Ford if you are planning to visit this dealership. Toby Williams at the finance office got the deal that we wanted. Thanks guys!

Ready when promised and service people had a great personality for a early Saturday morning. Thanks

I ask them not to run my credit through more than 2 places. They ran it 7 times. They lied to me.

They were so awesome. They did everything to make sure I left in a new vehicle and stayed in my pay range for monthly payments. David was my sales man and he was awesome. Thank you again

Tyler was very nice, knowledgable and friendly. He was very patient and thorough. He has become part of the family. I highly recommend him.

Everyone was very friendly and my shuttle driver was the best! Love how efficient and fast the services were.

Very good staff an great sales men. They give you the best deal possible that works for you. They listen to what you need in a vehicle an not just try to sell a car or truck. Great deals!!

I just bought a new Camry from here and I was very pleased with the sales staff. The transaction was very smooth from start to finish.

Had an awesome experience!! Brandon is a great salesman and helped as much as possible. I purchased a 2020 Toyota CHR and love it!! All around great customer service from the sales-men, front desk, finance, and service department!

Great service, and honest. Did a transmission oil change, Got my car done in no time.
Great place to go. Everyone very nice , love this place , Recommend this place highly.

Brandon was phenomenal but the finance officer, Mark, was extremely rude and started to insult my husband and myself when we could not come to an agreement on a price. He was reluctant to let us leave the office and kept trying to force us to sign papers when we said we did not want to and began not only insulting our intelligence but our financial situation as well with demeaning comments.
I would give 5 stars if it was not for him!
Brandon and Joseph both made up for this employee s behavior and were pleasant to speak with and we were able to leave in a 2019 Toyota Tacoma. Just stay away from Mark.

From the minute I drove up until the team finished on my car - I felt COVID SAFE in the Service area- door handles wiped often, restroom clean, employees nice and plenty of sanitizer snd wipes available! Thanks Toyota Service in Victoria!

Pretty disappointed how we had an appointment today to see a vehicle with a salesman named Kyle and drove all the way from San Antonio to be told the vehicle had just sold by OTHER sales personnel that it had just sold 30 minutes prior to us arriving. No salesman is perfect but own up and face the customer and don t send someone else out to advise them or even a courtesy call so we didn t have to take time off from work and waste our gas.

This was one of the best vehicle buying experience ever. I highly recommend Toyota of Victoria.

Great job! I appreciate the quick and courteous service, Thank you Joe Gonzalez for my shuttle service

Thank you, Peter, for helping us get into a reliable vehicle we love! This was by far the best experience I've ever had buying anything!

Ryan had us in and out in less than an hour, need I say more?

Ordered a do it handle for my car. Always very nice people to deal with.

Be Careful with young salesmen .they will poke you in the eyes..if you want someone that is trustworthy , go to Danny the salesman.

Very good experience! Friendly staff.
I definitely will recommend!

WORST DEALERSHIP, GREEDY AND UNPROFESSIONAL AND ONE OF THE WORST CUSTOMER SERVICE EXPERIENCE,

So I looked at a Car that I liked and contacted them via internet sales app. Tried to negotiate a deal and the Manager Named Boyce messaged me saying I can take $10 off the price. This was honestly a nonsense to even say. Should have just said sorry price is firm. Car had a scratch and eventually we set a price on contigency that I would finance it with Toyota financial and lowest rate available for 2.99% I agreed and. Since I live 2hrs away from this dealership. I said I know My cars well I just need you to get it ready for me so I can come pick it up. Car Sales rep who I initially dealt with her name is Jodey sent me a link for finance link which I filled out and followed up later that day and was told that everything looks good just come and pick up the car. I said I will come the day after. On the day of pick up I called and said I am on my way should reach in 2hrs. I was going to pick up this car with my husband and my 2yr old son. 1hr in the drive I get a call that the car is sold. I can't believe they would do such a thing. They ran my credit. Anyways she was like don't worry just come we have other cars I was like come on everyone have cars I wanted that one and we just spoke and u playing your sales techniques. Later spoke to greg the manager he was like WHATEVER deal is done with another client and we don't hold vehicles. I simply think this was the MOST WORST experience I have had with customer service. He was not even apologetic and goes on telling me if you like something in Walmart and someone takes it before you what can you do my reply to him was that I am not buying a deodorant its a 15k car we are talking about and you guys ran my credit and told me that come pick up the car and your sales rep even said that we have the body repair guy in today he will fix the scratch so you guys just wasted my TIME and gave me hit on my credit . Then he hung up on me.

Very professional, friendly and
knowledgeable service as always. Long time customer since 2003.
Thank you Josie and Presley

Hi and hello, I dropped my car off at Toyota yesterday! So far the experience has been professional ...but after reading the reviews this is a kind way of saying if you jack with me I have already contacted my lawyer to be on standby and the Lexus dealership which I purchased my car from. Please maintain your professional appearance my service advisor is Lucky! I will be looking forward to your quality and prompt work that Toyota is known for.

Awesome quick service, Thank you Toyota of Victoria. Made my visit pleasant.

Toyota sale people will do anything to get you in a car they will go extra mile

Loved both of my experiences with the team at toyota.

A really great buying experience and very nice people, this is by far the best dealership I ve used and will be back for another vehicle.

Love the employees @ Toyota of Victoria! Always courteous, happy attitude! Love those smiling faces!

I think Kyle rotation should be free otherwise everything is excellent

Coach helped us out test driving and everything and running numbers and Mark the floor manager was fantastic getting us everything we wanted as well al David in financing! The 3 all together made it an amazing experience!!

Cindy payton treated me like I was very important also made me feel comfortable thank you. She knew what to say as well.

This is the dealership to get your new Toyota. Very professional and attentive. Ask for Brandon! Extremely knowledgeable.

TERRIBLE TERRIBLE TERRIBLE, STAY AWAY!!! I bought my truck here and these guys are a complete joke! My horror story would take too long to post so I'll just make it brief. The salesperson Veronica is extremely lazy and the definition of incompetent. Ignores questions or just answers what she feels. You are on her time and she will take weeks to get things done half-way, when she says they will get done right-away. The sales "manager" Angel is a liar and doesn't stick to his word about anything. He is a coward that will avoid you at all costs and ignore phone calls, etc. It was a chore just to buy a truck from them. They screwed up the figures, the delivery, lost keys, had items stolen, lost paperwork with my social security number on them, etc etc. Anything they could screw up it seemed they did their very best to screw it up even more. Afterwards they showed no care or concern and never came through on what they said they would to try to rectify their screw-ups. I would not recommend this place to anyone. Worst buying experience ever. Save yourself some time and headache and look elsewhere.

The service department is incompetent and dishonest.

Best service ever. Will for sure recommend to all my friends and family.

Very friendly knowledgeable staff. Great experience and made sure everything was right before I left.

Danny Gutierrez went above and beyond to make this sale work, even without cooperation of his stubborn sales manager.
I will be buying a 2022 Tundra and pray the current sales manager is on food stamps!

Went to get my car repaired and ended up buying a new Tundra. My payments even went down.

Great service. Friendly, courteous and professional staff.

Great service! All areas of service department were courteous, efficient, and friendly. Waiting areas were very clean

I appreciated the way the wear on the break pads is shown and the detail of the maintenance that should be taken care of.

Kept raising the price little by little but did help out with trade in.

Our sales rep, Danny Gutierrez went above and beyond to help in our vehicle purchase. He s very knowledgeable of Toyota vehicles and their software. He displays nothing but professionalism. He listens to his client needs and puts them in the right vehicle. I look forward to a long relationship with Danny and Toyota. I will not hesitate in recommending Danny to others. Danny, is a GEM!!! He is an asset to Toyota.

Very nice place to buy a car or truck thanks to Brandon Davis for all your atencions to me wn my family and all the effort that you put to get me approf for the loan

Today June 20th 2019...another bad experience with Toyota....Poor communication and attitude of service technicians....

Zero stars should really be an option, don't waste your time shopping here people!!

Sylvester was amazing!!! Couldn't have asked for a better salesman!!! He will always be my go to guy!!!!!

I recently took my car to Toyota of Victoria for some recall work. One of the recalls was fixing the window regulators. This repair was done so poorly, that now, I have serious doubts that the other work; (including air bags and seatbelts) was done correctly. Or, even done at all. I made an appointment, took the car in, and was called and told my car was ready.
When I picked my car up the window that they "fixed" was not even in its track. It was literally just rolled up on the outside of the door trim. Like, if it was raining my car would have gotten water in it. I called the service drive manager (Luckey) and he told me just to bring it back in. He didn't seem overly surprised. Acting as if returns on service are pretty common at their facility. So, I bring it back. This time they got the window back in the track. The problem is, this time they screwed up the track so badly that it now leaks air and water. I was aggravated, so I found the service manager (Paul Dills). I asked him to come out and take a look at the work that was done. He said it was unacceptable, and that they would make it right. He got with Luckey and asked him to order the trim piece and schedule to have it repaired at their cost. That's been about 2 weeks ago now. And they seem to be playing the avoidance game. When I called to schedule the original work I had no problem getting through to them. Now, after multiple calls as me, they ignore, avoid, and do not return my phone calls. Just for grins, I called and gave them another name. Got right through. I bought this car new from Blackwood. I will for sure go somewhere else to buy my next one. I will not recommend this place when asked. And would strongly advise anyone to consider my experience, and those of other reviewers before dealing with these people. To say I'm dissatisfied would be about like saying these people are competent.

Very happy that I chose to drive down to Toyota of Victoria to make my first vehicle purchase! Sean was very informative and knew a lot about the specifics of the 4Runner from features to engine specs. Never felt pressured! Overall great service!

Great customer service! Lucky is always kind and helpful. Reasonable price too! 22 dollars for a tire rotation and topped of my fluids.

I don't even own a Toyota. I needed an inspection quick and they were super fast and friendly.

I came in wit no appointment, but they ask if I would need a ride to work. Then when I said yes if they could not get it out before 9.30 but I did not need it because they had my car out 20 mins to ten. Thank you so much. Am very happy.

When I scheduled my vehicle I was told it would take approximately an hour and a half to repair (recall on the airbag). When I arrived, Zach mentioned it would be a nearly 5 hour service, he apologized for the miscommunication and offered me a shuttle ride to anywhere in town or home. I chose to stay and wait. He walked me into the waiting area and showed me where his office was in case I needed anything and assured me he would take my vehicle back right away and do his best to have it repaired quickly. He had it completed in 3.5 hours instead of the expected 5! Thank you Zach for being so considerate and friendly.