John Martinez

Review of Toyota of Alvin

ok, by heart, I am a very nice and easy going pers...

ok, by heart, I am a very nice and easy going personality. In fact many say I was blessed with a sunny disposition, which can be irritating. However this was not the case in dealing with this toyota dealership. i have owned 4 toyotas myself and wife owned one, across the span 15 years. Been loyal Toyota owner all this time. I have always bought new, so used to dealing with dealers, which this was the WORST EXPERIENCE.

So I reach out to alvin toyota a few weeks ago to replace my wife 2007 corolla with a 2018 Camry Black XSE. We were specific of what we wanted. We never settle, which i will wait, however this circumstance, had a deadline for purchase. I talked with cindi with the Internet group and we established a deal. Though she did not have on lot, she stated they can get me this car at the price I wanted, with the features. It would have to be shipped via flatbed truck, delivered like cargo. I was ok and ready to sign. When i arrived, they felt comfortable we can go with it. (then it starts) They first tell me, "it can have over 400 miles" when it gets here. I am like "!?!" Why? They explained it would have to be driven to the dealership as now the sales mgr, Gabe comes in and puts it. I explained this was a new car for my wife and she does not wanted a "used" new vehicle. They made me feel that my wife's satisfaction was a JOKE...and then here was the kicker. Gabe told me as I started to leave, "you are not going anywhere and sit down"..as if I was an employee about to be reprimanded??? I felt extremely insulted and left. So that enraged me as I had to leave. He called a few mins after i left to apologize, which i understood. but he stated he wanted to be the best. So I said, look for a deal if you can and call me regardless...NEVER GOT THE CALL. I am ok with it. However trying to find that exact was going to be a challenge. I live in Dickinson TX and these guys are near. I wanted to my wife to see the white model. The Alivn dealership did have a white one. Although no way i was going to buy from here, especially i never got the call back, but we went early Saturday morning, which i thought they were not open. So we parked and looked at the vehicle and wanted unbias observation. however sure enough, dealership was open and a salesman came buy. i recognized him and he recognized me, when i threw my hissy fit the previous day. i told him "I am here to look only and will leave, please do not bother me. HE KEPT bugging, bugging and bugging!!!!, until i was shouting with obscenities and told i was leaving. He then "professionally" returned fire and threaten to call the cops on me to leave.

I never write reviews and even waited to wait to write this to calm down. but to this day, even driving in Alvin will upset me due to day"s"I had with these guys...THANKS STERLING MCCALL, they treat with professionalism