Keith Wise

Review of Toyota of Alvin

I had hoped my experience would be different than ...

I had hoped my experience would be different than the others. Nope. Advertised a low price, I called ahead to start some negotiating, told the salesman (Jeremy) exactly what I wanted to pay and after multiple discussions with Gabriel, the manager, he (Jeremy) indicated that he believed he could make that happen. I questioned Jeremy MULTIPLE times on the likelihood of this deal happening and told him I didn't want to bring my two kids all the way there for nothing. He said he felt it wouldn't be a problem. I get there (1 hour drive with a 3 year old and an 18 month old mind you) and the salesman I had spoke with over the phone had just left 5 minutes before I got there even though we had discussed our meeting time over the phone. I was assigned to another salesman who proceeded to show me the truck, have me drive it, then tell me it had been sold already. Then he pulls another truck around for me to look at, I tell him I'm still interested if the price is still good and he says they cannot honor the price the other salesman (deceptively) agreed to because it's not reasonable. I tell him that I knew the price was low/aggressive but the phone salseman had assured me we could come to an agreement based on the price I told him I was prepared to pay. The salesman then asks me if I honestly thought I could get it that cheap. My question to these guys is "Did you honestly think that by having me walk in your dealership you could milk me for an additional $4,000?" When it had become apparent this deal wasn't happening, I spoke with the manager (Gabriel) who again would question me on what Jeremy had said on the phone. Basically noting that he didn't technically agree to that price on the phone, and therefore arent liable for what he (Jeremy) said. Sheepish way to do business. They kept me there for an hour while my wife chased two hungry kids around the dealership. Read through some reviews..this seems to be a common occurrence for this bunch.

Getting customers through your doors doesn't earn you business. Honesty and integrity does.

EDIT: RESPONSE TO THE OWNER
Whether or not the vehicle had been sold or not is the least of my concern at this point. As I mentioned, I was willing to work a deal on a different truck had your employees been willing to honor their word. Unless this issue is resolved, I will have no reason to return to Toyota of Alvin. Your first impression should be your best impression. Yours was not.