Touchstone Property Management Review

Worst management company ever. Try calling them, you only get phone messages no matter who you enter to connect to. They treat HOA members very poorly, and don't enforce any violations on board members of Mountain West Farms HOA. Very unfair, and they bully anyone that expresses concerns, or speaks up. Way to go Touchstone, you are the worst.

These people are an absolute joke. They will not let you view anything related to how your HOA spends money and are extremely lax about doing anything productive. Our condos HOA brings in over $250,000 annually and we see zero improvements to our complex (which we own mind you, we do not rent). The paint job was awful, and done unprofessionally, parts of the tailing are falling off, the parking lot has been patched beyond repair, snow removal is a maybe if there s 6 plus of snow, and the lawn care they provide is bottom grade (workers will run over trash and not bother to pick it up making it worse than before).

Avoid buying or renting through any units affiliated with this organization

A fully professional team supporting a good portion of Fort Collins area HOAs and rental properties. Fun to work with and confident they will put together the efforts needed to support your property needs.

I have rented through Touchstone Properties twice, first time I got probably the only nice person in the office. Every thing went well, left you alone until time to re-rent. That's where the first problems came up. I was charged outrageous amounts on my security deposit. I was charged $60 for screens that broke within the first week. Screens that I was told they were going to fix for free when we were still living there, and another $100 for "cleaning" after I spent 4 hours scrubbing walls. They have some nice properties at OK prices but just beware, they will get you on the security deposit. Also, there are a few nice people that work here, but most are very unpleasant and rude. When they set up a walk through, they will sometimes give you only a 40 minutes heads-up and get angry when your house isn't spotless or if don't allow them.

Extremely unprofessional. This deserves a 0 star review. These people do not know how to take care of a property. They also do not know how to take care of their tenets or landlords. DO NOT DO ANY DEALING WITH TOUCHSTONE. Period.

I called asking if they managed some properties she put me on hold came back and said what is ur question rudly then told me to go to a website to look it up and then hung up on me they don t even deserve one star super rude and unprofessional

Very rude and demeaning. They try to get away with actions that are not completely legal. Research any threats they may issue.!!

I am a condo owner in a property that Touchstone's HOA department used to manage. In the years I've needed their assistance, response has always been quick and kind, and they have solved the problem correctly. I was very satisfied that they were our HOA management company. Recently, our Board changed HOA management companies. I am dealing with a problem in my unit caused by the outside, and the new HOA management company has been difficult and provide contradictory misinformation. I soooo wish we could have Touchstone back! Thank you, Kathy Louderback and Tom Kaiser, for always being so helpful.

This company is a joke. The level of incompetence is astonishing. They would show up to our house unannounced to show it to prospective renters. They ragged on us to clean it when we still had over a month left on the lease (We were quite clean as it is. They mentioned frivolous things like dust on top of the kitchen cabinets). And to polish it all off, they used our whole security deposit to general maintenance and renovations - none of which were a result of damage from us. A total nightmare, I'm astounded that they're still in business.

My husband and I are really loving our apartment, which we rent through Touchstone. Our experience has been quite positive! The staff we work with is kind and has worked with us through any and all work orders we've brought to them. The various crews they've chosen to work with (appliance specialists, handymen, etc) have not only done a great job, but were incredibly professional during each and every interaction. We are happy working with Touchstone!

Jennifer has an attitude problem and is extremely dumb

NEVER EVER RENT FROM THIS COMPANY. THEY WILL TRY TO SCREW YOU FOR EVERY CENT POSSIBLE.

Don t use them for a rental company. They will try to take most of your deposit, and didn t even have the house cleaned properly before we moved in. STAY AWAY!

The staff is rude. Almost purposefully indignant when speaking with you. The company hasn't crawled into the 21st century and has no online paying options. If you have an issue on a weekend GOOD LUCK getting your furnace, water heater, AC, Whatever it may be fixed until they send someone out to verify you're not lying about your issue on Monday. They are the definition of unprofessional. If you like the place they have, that's fine, just don't expect them to care about you or any issues you encounter while you are under their management.

This was by far the worst company I have ever rented from (having rented all through college and beyond). The staff is resistant to do anything, you will get nickel and dime-d for everything on move out, and they are some of the most unprofessional people I've ever communicated with. Lisa Hernbloom in particular was unreasonably rude on many different occasions, seemingly for no reason other than she can? If you have a choice, please save yourself some headaches and go with someone else.

I have been dealing with this company for 8 years. Annually I go in to pay my HOA fees, and annually they're extremely rude. Admittedly, I am only dealing with the people in the front office, but it always appears like it's a major chore for them to do their job. Today the secretary rolled her eyes at her coworker when I asked for a receipt for my payment. I asked if I had done something wrong? She got my receipt (which was just soooooo annoyinggg for her) and did not respond. I was not impressed and I snatched the receipt from her very quickly and walked out. I dont have a choice in working with these folk and neither will you, but this is a very unhappy bunch.

My experience with this company and their owner was not good at all to say the least. Let me clear that I was not a disgruntled renter but a community member and my neighborhood contracted Touchstone as the property management company. In my experience, there was nothing but promises and no execution. They are a very unorganized group and they are extremely unprofessional. They are stuck in 1985 as for as technology goes and I am not sure how they are even accredited with DORA . I have NO idea how this company is even in business anymore with the rude and unprofessional way they conduct themselves. Their property managers seem very uneducated and very untrained. This company is VERY good at one thing, cashing the checks and taking your money for a job NOT done. This is the only thing they do well in my opinion. The level of incompetency at this business is unbelievable. I suspect they will be out of business very soon or operating under yet another business name. They seem to have several "trade names" including Palio, LLC, Touchstone Association Management, and MILTON Company. I would not be able to recommend their services ever. If I could have given ZERO stars, I would have.

I have never dealt with such rude and ridiculous people. Avoid them at all costs. I give one star because they will not let me post without.

I 100% agree with the reviews citing extremely poor customer service and overall horrible experiences, wishing I could give zero stars!!!! I came close to signing a lease with Touchstone but, THANKFULLY decided I'd had enough of their despicable attitudes and took my business elsewhere. I am going to be a grad student at CSU next fall and am trying to rent a place from out of state, having a friend help me with showings, etc. while I am away. I have rented with multiple "big, bad" property management companies both in Boulder, CO and Ann Arbor, MI (both college towns with comparable rental markets) and have NEVER had such a difficult, negative, offensive experience! Granted, having a third party involved makes communication/scheduling more complicated, but the unnecessarily rude and defensive attitude I received in communicating with the receptionist, rental agent, AND manager of this company was appalling. They refused to accept responsibility for any mishap or inconvenience that arose.

I called to schedule a showing and had to reschedule due to a conflict my friend had. So 20 minutes after I originally spoke to the receptionist, I called to reschedule. I called four times without an answer and left a voicemail on both the main line and the personal voicemail of my agent, Allison, canceling the appointment. When I called a few days later to reschedule, Allison immediately guffawed and said, "Oh yeah, your friend never showed up." Instead of engaging with her negativity, I ignored the comment and continued with the process and got a new appointment. At the appointment, my friend did not see the agent and was let in by the tenant. The agent later insinuated that my friend was lying and could not have possibly seen the property, that she was standing there the entire time, waiting. Allison had the audacity to say about my friend, whom I've known for 18+ years, "I don't mean to start anything between you two, but..."

After this, I came and read all the reviews. I agreed with the sentiments expressed but chose to continue at that point because I really liked the property. Later, my friend dropped off a check at the office of the apartment (instead of the property management) and instead of calmly helping me figure out what could have happened and solving the problem, Allison simply said that, again, she "didn't want to start anything" but my friend clearly wasn't pulling through and shouldn't be trusted.

I needed a co-signer for my application, so I asked my dad to fill it out. He is a well-respected attorney who has been working in real estate law in Boulder for over 30 years and felt uncomfortable giving them the very extensive info required on the application (SSN, driver's license number, birth date, address, basically all the info needed for a seamless identity theft.) When he tried to talk to the management about this and see if they would be at all flexible with taking less info, he received an EXTREMELY rude email back, saying that his credentials mean nothing and that he shouldn't assume they make him special. With that, I walked away from working with them and decided the property wasn't worth the pain of dealing with these idiots.

While I recognize that policies are policies and that, as a business owner, you have to be careful about making exceptions, there is a way to explain that to a potential customer that isn't so demeaning and disrespectful. This thought process applies to my entire experience; that there were extenuating circumstances, miscommunication, etc. that may have made my case more difficult than that of a student living in Fort Collins, but every employee completely mishandled the situation. These people operate on the defensive, immediately seeking to take blame off of themselves, dominate and bully the renter, frankly to the detriment of their business operations. As a business owner, you'd think it would be important to have a positive relationship with the people who you work with...apparently not to these people. Thank god I decided enough was enough!!

So far the customer service and leasing agents Diane and Lisa have been very friendly and welcoming ... We can't wait to move in this weekend!!!

Dishonest! They have been ripping off our HOA for years. They lie about receiving complaints from homeowners. They only use contractors who do crappy work! Don't use them!

Terrible, horrible, frightful and all things bad!!! Called to make an appointment for a showing and the representative sounded like she was being inconvenienced for doing her job. After scheduling the appointment we arrived to find out she had left and said she was back at the office and would not be showing us the property.

WARNING!!! Touchstone property management sent me a cease and desist letter after I posted this review claiming that the information is false and slander. I want the public to know that If you try to speak up about their inaction, or their disrespect, they may turn the tables and try to sue you for "harassing" them like they did with me. They do no record phone their calls so there is no way to prove when they are being disrespectful towards you. I suggest recording every phone call you have with them.

My property mgr has a habit of not returning phone calls for me, as well as a few other residents in the complex.

She hadn t returned any of my calls over the course of 2 weeks- and told me it wasn't her fault, she was out of the office.

When i advised her to put an away message in her voicemail so that callers knew she would be out of the office... She Raised her voice at me over the phone, interrupting me, and stated I DON'T NEED TO DO ANYTHING FOR YOU!

The whole reason i called is because all of the sprinklers in our complex are over watering the lawn and/or broken (including the rain sensor-per my property mgr.) This has caused major flooding in many parts of the property, including an area that houses underground electrical boxes. Those electrical boxes are under 4 inches of water on any given day. I have videos, pictures, and statements from other residents proving this.

This over watering, flooding, and neglect is causing water to be wasted- running off into the streets every day as well as a horrendous mosquito problem.

Dispite already being aware of the issue and how long it has been ongoing, She still used profanity, was aggressive towards me, and claimed no responsibility after blaming the landscapers for not following through.

This is not the first time I have had this issue with my property mgr. She doesn't returns phone-calls, or the calls of other tenants in the community. I have lived in this apartment for 2 years. This broken sprinkler issue as well as her lack of follow up have been consistent throughout my time living at Fossil Creek.

I am SHOCKED that I received a letter from Touchstone's lawyers telling me to remove my "false and libelous comments" from this review section as if I don't have a right to post my negative experiences with their company.

If I owned rental property, this would be the last company I would hire to manage it. They are unresponsive and allow serious problems to go unresolved.

Update! my daughter's apartment was recently burglarized as a result of windows that do not lock properly making it very easy for anyone to enter. This issue was noted on the move in paperwork. Maintenance said they repaired it but it was not.

I have worked with Shelly over there, and she was friendly, honest and very personable. I can't state for anyone else, but she was great! Good job Shelly!

Touchstone is unprofessional, incredibly rude to your face, and absolutely unreliable. I would give them zero stars if I had an option.

It doesn't surprise me that Touchstone has mostly 0/3 for a rating. They are incredibly rude and treat their tenants as inferiors. You can never speak with a person directly, you just have to wait for them to call you back. I am glad that I don't have to work with this company anymore.

I met with Lisa Hernbloom and was severely disappointed with our interaction. She was short and condescending. Being treated subhuman is enough for me to create an account just to let people know about this experience. I would never give this company my business.

Lisa one of the representatives was horrible to work with she was not only unhelpful she sounded compleatly uneducated.

I've had good experiences with Touchstone Property Management. I wouldn't trust all these other reviews from disgruntled tenants.

I read these reviews before attempting to rent from Touchstone but decided to anyway. I figured most of these were unfounded or just disgruntled people, I was wrong. This place is terrible. The application process is a joke. Be prepared to have cosigners even if you meet income and credit requirements. They're only concerned with getting their money one way or another. $160 for submitting applications for two people is ridiculous. The people aren't terribly rude, just incredibly stupid, and difficult to work with. Just save yourself some headache and money and go somewhere else.

Amanda is amazing. Truly takes time and puts in max effort. Really enjoy working with her!

I have spent 58 years in this world and this company has got to rank as one of the worst I have had the displeasure of having to associate with. I own a townhome and this incompetent group is the management company hired (God forgive the dimwits who made this decision). They are never available, rude and do NOT listen to what is being told to them. An example is having water coming up from the ground through the window well like a gusher completing flooding finished space. Long story short they say I only own the inside of my property but yet they claim no responsibility for this either. Two major floods over two years and thousands of dollars later they had the audacity to have an attorney contact me stating I did not have the right to make any topographical changes (had a french drain installed at my expense to stop the damage for the third year). After I called and ripped the attorney a new one and said take me to court so a judge can laugh you out of court did not hear anymore. Somewhere along the line these idiots forgot that the homeowner's pay them, I believe that means they work for us and WE OWN the homes NOT Touchstone... If this company folded overnight it would be a blessing!

They are the lowest rated property management company in FOCO for a reason. The woman we dealt with for our HOA was very combative/unprofessional, didn't return calls, and lacked communication skills. These were simple issues too in which we experienced the unprofessional behavior, not rule violations or disputes. This is not just my opinion; our neighbors noticed this as well. Just do some research before considering this company. They may be understaffed or just poorly trained in business communication / conflict resolution.

The Touchstone staff is attentive, knowledgeable & friendly, anytime that I have contacted them about my HOA. It is a pleasure to do business with this company!

I found Touchstone to be a cut above in the property management industry. Employees are very diligent and treated me with respect. Highly recommend.

Lived in a basement unit for 2 years. I d give the company 4 stars and the unit I lived in 2 stars, so I m averaging it out to a 3. Cons: The house was very old and my unit had a ton of problems, the biggest one being the main water line backing up every 6 months to a year and if I didn t catch it in time it flooded my apartment. It actually did once, a third of the carpet was soaked and it took a week to dry it out and they ended up tearing the whole thing out and replacing it. Holes in the wall, multiple leaks from the ceiling and windows when it rained, cracked tiles, cracks in the walls from where the foundation shifted over time, bugs absolutely everywhere, and a general layer of grime you can t seem to get off no matter how hard you scrub. Also I could hear literally everything my upstairs neighbors were doing at all times, the walls were paper thin and the ceiling shook just from people walking around upstairs. Pros: well insulated temperature wise, spacious, cheap, close to CSU campus and old town. Touchstone I thought was pretty good, any time I had a maintenance issue they were very responsive and had someone out there quickly to fix it and they never charged me for anything. Always pleasant to deal with. Overall I d recommend renting from the company but try to get a newer property from them, or at least avoid basement units.

I will never rent from this company again!
I have been fined $40 for having a picnic table in the front yard and for reporting broken screens on my move in sheet, and the year isn't even over yet.
The furnace busted in December and wasn't fixed for over 10 days, allowing the house to get down to 30 degrees! No company should allow this to happen.

I have been renting for the past three years with no problems from any other agency. I can not emphasize enough the degree to which I suggest dealing with someone else for your renting needs.

Completely disrespectful to their renters, disregarded their own responsibilities as a management company when tenants needed help with something, handed out fines for no reason with lack of explanation, and overall uncooperative, unprofessional and really hard to work with. Wouldn't recommend to anyone.

Touchstone Property has been the best property management company I have ever experienced.

They manage our neighborhood HOA, and they're terrible. We misplaced our coupon booklet one year, and consequently forgot to send dues in twice (they're due once a quarter). At no time did I get a letter or any communication whatsoever stating that we were overdue, or a friendly reminder that we were late on paying the dues. Instead, they filed a lien on my property and sent me the official paperwork in the mail. Cost about $600 to get removed.

I'd give a 0 stars if possible. They don't remind you of upcoming payments (and sometimes humans forget) and then send nasty, threatening letters (this is our fist time late in almost 8 years). Poor customer service. Zero tact.

Shame on them for their poor communication AND people skills.

I just deal with their HOA bit of business. Our neighbourhood representative is lovely and amazingly helpful, but the extent in which they enforce the rules (just for our house, which apparently 'represents' the neighbourhood) is obscene. Sign on the 4th of July telling people not to set off fireworks? Official notice. Have lawn furniture on the patio? Official notice, with a treat of fine.

Pure scum. DO NOT USE. DO NOT GIVE THEM MONEY. THEY ADVERTISE HOMES NOT AVAILABLE WHILE THEY THEMSELVES ARE NOT AVAILABLE, SO THAT DESPERATE PEOPLE WILL PUT IN APPLICATIONS ON LINE. THEY over promise and under deliver, scam for application fees, ghetto conditions, con-man agents. disrespectful, inconsiderate. RARELY available unless you are an owner. Not doing business with them will be the smartest move of your year.

I rent with mission hills condos Julie is the hoa she is rude and actually made a false report to cps about my daughter being by the trash cans crying when she was with my mom at the time cps didn't even waste there time and investigate this place is a joke I have shovel next to the door they are threatening to charge us 20 bucks a day for a frickin shovel I actually had to call the cops on them because Julie and my landlord just walked in we are moveimg asap don't ever rent here

The worst property management I've encountered across four states and ten rentals. The staff epitomizes rude and unprofessional. I wish I had the sense to check google reviews before signing a lease.

The desk staff is friendly and the employees are pretty helpful. Regular 9-5 hours can be annoying if you're a busy student.

I'm just about to start my lease. I've worked with both Dana and Lisa. They seem very down to earth and have thus far been very easy to work with. Despite my lease starting at a very busy time for them, response times have been prompt, they have been easy to get in contact with. They were available to show us the unit we were interested in within 24 hours. They also got us new flooring in before the start of our lease, which was much appreciated! They were also very accommodating in regard to my emotional support dog. They have been flexible working around my husband's very busy work schedule during the leasing process which is also much appreciated. The application process was quick and painless. We're looking forward to continuing to work with them during the term of our lease!

Worst property management company on the planet. I have had issues not only locally but in other states....this company is simply too large to keep track of the idiots hired to manage and run each locale. This is an example of the worst of big business.

The worst company I have ever had the misfortune of dealing with. They would show up to our house unannounced (no prior notice). They are immensely rude when dealing with you. They took our WHOLE deposit when we left for general maintenance that should be taken care of by the landlord. They sent us threatening letters on multiple occasions. Their total lack of competence is utterly inexcusable. Don't deal with them, you will regret it.

Just moved into one of there residential homes and the experience has been great! The staff that I have talked with so far has been nice and helpful. All moved in and there were a couple of check list items that I noticed from the previous tenant and Touchstone fixed them right away. If this is the service that is happening already, I m looking forward to staying with Touchstone for a long time. I would recommend this company to anyone.

I've had a great experience renting from Touchstone. All maintenance related issues have been taken care of in a timely manner. The staff have been prompt to respond to any issues and questions. I would recommend this company to friends and family. Timely and efficient services, Touchstone! Thank you.

This company will charge you for things that have been included with video footage. Don't rent from them, their houses never get fully maintained. We requested maintenance which they never get to. From day one we have had trouble with this company. They have terrible communication, you call them and get sent to voicemail, leave a message and never hear anything back from them. It took around 70 days to receive our security deposit which we were charged for things like carpet cleaning even though the carpets have burn holes in them from day 1, or pet stain removal even though we do not have pets. Overall we lost $700 on our security deposit for ridiculous charges. If u want to keep your money, don't rent from them

I just wanted to give some kudos to Amanda. I own a unit in an association Amanda manages. In July the water heater failed and caused an amazing amount of damage. Of course, Amanda was one of my first phone calls when I discovered it. Amanda's experience, quick thinking, and advice got me immediately going in the right direction. Throughout the process, if I had questions, she was always quick to return my calls or emails. She also managed the claim and interactions with the association's insurance and was quick to give me what I needed to manage my insurance company. While some of the other players played bigger roles, Amanda was essential in helping many of the parts come together, and I appreciate that! Because all of those parts came together as well as they did, the unit was ready for occupancy when my new lease started on August 1st...just 26 days later.

I highly recommend staying away from them. I have those blinds that all hang individually across my back door. The end one is in a bad spot so I took it down. During an inspection I mentioned that the blinds were getting old but it was no problem since I just removed the one that kept falling. The lady took that as " I want you to send someone over to put a new end blind up and charge me $41 for doing it." I have pleaded my case and never once requested they send someone over to "fix" the blinds. They refuse to remove the charge. They are about the worst kind of humans you can ever find. Shelley Granger-Blackmon who is "customer support" is a horrible human avoid her at all costs. She is just a snake trying to poach money from the occupants.

I worked with Lisa on a few problems she was fantastic.

Jennifer was a joy to work with. My mail box key stopped working and Jennifer took care of it promptly - very professional and nice.

Wow... touchstone has literally charged us for everything they possibly can. They rip college students off and don't take any of our issues seriously. They have literally laughed at me before when I told them about a problem I was having with the house. Horrible service please just don't use !!!

Hard to actually get a hold of anyone at the office. Poor communication.

Can't even describe how rude they are to there OWN CUSTOMERS. Any woman in the office will look at you stupid for walking in (not at all an over exaggeration unfortunately). They emphasize early how quick they like to do business so nobody is waiting but you WILL find yourself waiting often. Also, you can talk to the same woman 3 days in row and she still won't recognize you too. They're literally only friendly when you're directly handing them money... Highly beware

I have lived on my property in Fort Collins off Taft Hill with my two roomates and their 2 little children for about 2 years now and I want to celebrate Touchstone's Management for being friendly, warm, and helpful. They've been diligent on matters like our washing machine and have been gracious towards one late payment we had. I would say they are worth your business.

my landlord Lisa Hernbloom has been just wonderful. very helpful in stressful situations and very good with timely communication. very good at maintaining a consistent professional attitude. being a high volume landlord(as opposed to one or two properties) has got to be very stressful and hard on the morale of one person. Lisa has always treated me as if i was her main priority at my time of need. i feel that shows alot of actual care and respect for her job, business and tennants.

BEWARE OF BELITTLING SWINDLERS!!!

I was hoping to come on here to make an impact by giving a one star review and talking about my experience, but now I see exactly where these other 65 complaints stem from.

The SECOND we walked into the office we were greeted by an unfriendly secretary and instantly felt discriminated against being two 'young' males.

We hand over $160 CASH for application fees/background checks. $40 for each of us/$40 for each of our cosigners.

They "Don't Accept Checks or Card"

We wait about 10 days and had our cosigners get notarized agreements.

I receive a phone call for them to inform me of my denied application. We were told we didn't make the required income.

(Rent must not exceed 35% of income).

In conjunction-- we both earn over 300% of the SPLIT rent on the property, collectively.

-- Even if we didn't make the required 35%, why was a cosigner contracted and paid for? And where's our money?? We weren't approved, why were our cosigners background checked and credit checked-- if it has no impact on the situation.

I will contact the BBB to investigate this "business" before it gets more $ from other renters.

BUYER BEWARE!!!

Beware of this fraud company. I rented for a year. Never ever rent from them and here are the man reasons why:

1. At the end, you will lose almost 50% of your security deposit amount. They deduct for all stupid things. They will charge you for no reason, such as removing nail pin or window curtain bar which were already there from before you move in. People will obviously not take video footages for these stuffs.

2. The staffs are the real definition of the word "Unprofessional". They are not aware what they are doing. There is no such a "system" adapted in their organization. I moved out a week earlier than my lease end date so that I could settle things in properly manner without being hurry. What they did was they replaced the door locks and told me that they thought I already moved out and it was a miscommunication. What the hell?
3. Never expect a maintenance in timely manner. You will end up forgetting what went wrong in your apartment.
4. Etc...etc...many more.

They never call back, really hard to reach. Poor communication and where does our HOA money go?!?

I am in the process of leasing from Touchstone. I have had an exceptional experience thus far. Lisa is professional and has responded to all of my inquiries in a timely manner. She is friendly and I appreciate that more than words can say. A friendly tone and professionalism goes a long way. She has also been honest/upfront about guidelines never leaving anything to doubt. I will definitely recommend friends and family to Touchstone

worst management company ever, stay away from them. They deducted the whole deposit for nothing.

Need to catch up with the times and get an online payment system for paying HOA dues.

I rented an apartment managed by Touchstone Properties for 1 1/2 years in Fort Collins between summer 2019 and January 2021..From the initial search and application process to the final inspection I found the staff to be very warm professional, and helpful. On those occasions that I required assistance with a problem they were prompt in addressing my concerns and had professionals at the apartment in a timely manner to remedy the issue.
They were clear and upfront about the property rules and billing procedures and when I had questions or a concern they responded very fast.
I especially appreciated working with the manager, Lisa Hernbloom who was friendly yet professional, and responsive to my voice messages and phone calls.
I highly recommend renting from Touchstone.
Lisa B.

I am a real estate agent who needed to work with Touchstone on behalf of a client. I started out with them on the wrong foot and originally gave them one star for being unprofessional. But I really appreciate the fact that they took time to listen to my issue and then to fully and quickly make it right! In my book, that is the definition of professionalism!

Still haven't found out why my HOA dues went up $11 per month without any notice. I've called and emailed several times with no response.

This is the worst property management company I have ever had the displeasure of working with. When I moved in, the apartment was FILTHY. Additionally, there were several broken things that should have been fixed prior to our move in. There were no locks on the windows. It was never fixed, and my apartment ended up getting robbed. The door knob was also broken, and they sent maintenance out FOUR times before it was properly fixed. On my lease, it states that all tenants are charged a $60 fee to replace the doorknobs when you move out, which is clearly not the case if mine was broken when I moved in. When they finally replaced it, they used an old door knob. I have a feeling that when I move out, they will try to rob me blind of my security deposit. The staff is rude, and they never return phone calls. I usually have to call 5-6 times to get someone out to fix something, and if you leave a voicemail, they don't even check those. HORRIBLE COMPANY. If you rent with them, you will regret it. They are a bunch of idiot, catty women who don't even know how to answer a telephone, let alone manage a property.

In my over 30 years of using a property manager, this is the only time I have taken time to write a review. I can not recommend this firm. I have had them watching a house of mine for over five years and as I go back and review the receipts, things I was charged for were not done. The renters were not forced to clean up when they left, I hauled off over ten pickup loads of trash...

After living in a rental managed by this company I can authoritatively say this is not a company to rent or use as management service for your property. on 5 separate occasions I had, problems with the office not having any idea what was going on. Erroneous charges and several hours of dealing with their mistakes concerning fixes were the bulk of the problems. I have no evidence to support it but after a repair man had been in my condo some of my tools went missing.

As a side note, they also try and stick you with a 13 month lease. So when you are already having things disconnected and ready to move out... you still have a month.

I would never rent from Touchstone again or recommend it to anyone else

Touchstone property management fails to do what the residents pay for all the time!!! I find it very difficult to pay Homeowner Association fees when our alleys behind our houses are to be cleaned after several inches of snow. I have seen a plow in our neighborhood 1 time this season and that was after calling and complaining numerous times! The one time they came and plowed, the person (s) did just the dead ends? None of the neighbors understood this what so ever, Like the rest of us didn't need to get out? Yesterday we had well over 6 inches of snow and once again Touchstone property did not send anybody out to plow, hense the alleys are complete ice yet again. Very frustrating to pay the fees and never see anybody that cares.
Now we have a man (for lack of profanity) CHARGED with molesting a young boy who lives in Brightwater landing, (the scum lives in Maple Hill) and did we receive ANYTHING form our 'homeowner association' I think not!! Residents who pay to live here have a right to know what is going on in and around our homes and neighborhoods and Touchstone property Management does a very very poor job of doing the job they pay to do!

For 8 years, I found Touchstone to professionally manage the financials of the Indian Hills West Townhome Association with precision and care. Their knowledge of reliable service providers/contractors plus their personable staff made my service on their Board of Directors positive and productive. Rare yet recent sales in the neighborhood attest to the ongoing return owners receive on their investment in a well-run, residential community. Amanda Benavidez is a stand-out, extraordinary and exemplary community manager. Touchstone business principals Kathy and Rod Lauderbock have developed and sustained an outstanding company.

Touchstone has been non-responsive on multiple attemps to resolve an issue