Tipperary Sales dba La-Z-Boy Furniture Galleries Review

Great shopping experience. Salesman worked very hard to help us select the best couch for us.

I felt no pressure and I know the quality is there.

We had great customer service. Kaye was very professional and determined to help us find the right recliner for my husband. Now that the chair is home and he has been using it, it s the perfect choice for him!

Linda was great. I have always purchased my furniture from La-Z-Boy and Linda has been my sales person every time. She knows exactly what I m looking for and always give me a quality service as well as a quality product!

The staff at the La-Z-Boy store in Evans Georgia is outstanding. I definitely enjoyed my experience there and will go back.

Visit was very nice. We were helped by Linda and Billie who were both very nice and accommodating especially since we had our three children in tow. I would recommend giving this location a visit.

Samantha Moore waited on us. She was very helpful and accommodating .Wonderful service and we found just what we were looking for thanks to Samantha!

I came in inquiring about a new living room suit I meet the most wonderful person ever SAMANTHA MOORE was awesome she answered all my questions and didn't try to hassle me .... go see her

Great Business
Excellent Customer Service

I came in to the store around December after visiting several furniture stores in the Augusta area. La Z Boy was the last store of my visit, and I must say I wasn t hopeful when I walked in. After visiting 6 other stores, I didn t think what I was looking for was out there. When I walked in, I connected with Cindy Miller. She was SO kind and accommodating, and my views on furniture shopping changed upon meeting her. She made the process seamless. She listened to my cryptic description of what I was looking for, and she made sense of it. Within minutes, she showed me exactly what I was looking for. I recently visited again during the President s Day Sale to take the plunge and make the purchase. Ms. Cindy was FANTASTIC yet again, and I even got to work with Billie Wachman. I didn t realize I needed Billie s interior design services until I got them. She was extremely helpful, and I felt 100% comfortable in my purchases after working with her and Cindy combined. I cannot say enough good about this experience and this location, and I cannot wait to get my new furniture!

I recently went in to shop for a new recliner the employees are awesome and know what they are talking about. Can't wait for my new to arrive

My recent experience with your store was awful. I would honestly give less than one star if I was able to. I was given an estimated delivery time of 8-12 weeks on August 23rd for a glider and I have yet to receive my purchase. If I had been told the actual turn around time to get what I ordered I would have NOT ordered from you. I don't know if our sales person (Latasha) did not know about the production delays or if our if she was purposely misleading in order to get a sale. The only thing I do know is that I am over $1,000 dollars poorer and I don't have a chair. It really is a shame because our previous experience buying furniture with Joe was great. He took the time to actually update us on the status of our order and was generally pleasant. By contrast we have only heard from Latasha one time and we had to call and complain in order to hear anything from her.
The only concession Lazy Boy made when we told them that we were displeased with the time frame of our purchase was to allow us to pick up our purchase from the store on our request because we have a one month old baby at home and they gave us a $32 dollar credit on our account (useless because at this point I cannot even begin to imagine ever buying anything else from them).
In conclusion, buyer beware because regardless of when you order you can't cancel your order EVEN IF they tell you one delivery time frame and don't deliver upon it. I am so disgusted by the situation that I wouldn't go back if I hadn't paid for the damned chair.

Great recliner Joe thanks for your excellent help !

Sale person greeted us upon arrival and was very knowledgable about products. Entire experience was excellent.

The sales lady was very nice and helpful! We were able to complete the sale via text after having gone into the show room several weeks ago. I am disappointed that it will be a month or more before I receive my chair. I know some of this is due to the recent Covid shut down but I am still disappointed.

My husband and I purchased a recliner in January with the marshmallow leather I preferred. After waiting so long for them to custom make it, this chair is so squeaky and croaks so bad!! We were out of our period to return the chair and a guy came to fix it and it STILL squeaks and croaks! 2k down the drain!!

Our salesman was Charlie Creech. He was very knowledgeable, patient, and helpful as he guided us thru the furniture buying process. He was very clear in explaining what our expectations should be. He made the experience pleasant, he has been true to his word. He accompanied the designer to our home to measure. The designer was Billie Wachman. She was equally pleasant, knowledgeable, and had great ideas. When I went back for my appointment, the pleasant experience continued. I felt like they valued my business and I was extremely pleased with the entire experience!

I was disappointed with a product and have not gotten a response from them and it's been 2 months now.

Having owned 2 La-z-boy rocker recliners for 20 years now, we wanted to update. We received excellent service, purchased exactly what we were looking for at a price that we were expecting to pay. Exceptional sales personal!

Salesperson was courteous and did everything she could to be helpful.

Finally found my recliner & it fits me like a glove. Got one for the wife also & she likes it too. Tamika was very helpful.

Great experience. Excellent sales representative Charles Creech. He helped me decide to purchase the beautiful sofa. Absolutely love the leather power reclining sofa.

The furniture is great. The service was excellent. You couldn t ask for a more helpful sales person. I will buy more furniture in the future.

Charlie C, did a great job from the time we walked into the door to the exit. He informed us of all the recliners that was on sale. He asked what was the main thing We were looking For; I Said comfortably and he knew exactly which recliner was the most comfortable and he was right. It took us all about 30 minutes. Job well done!

The salesperson was great. Showed me every option available. A bit pricey but you pay for quality. My recliner was a custom order so I'll have to wait about 4to 6 weeks. I'm sure I'll be happy.

The customer service during the sale was exceptional. They took their time helping me weigh the pros and cons, searching swatches and creating a beautiful collection of furniture for my Home. It takes awhile for them to custom build your selection, and I had decided to sell my living room furniture and get a good cleaning in before it s arrival. Then I was diagnosed with cancer and had surgery within two weeks. I knew I had two more weeks left before my delivery date on my living room, but I knew how much I would appreciate going home and being able to live in my lazyboy. I called the store and explained my situation. Since my lazyboy chair wasn t a custom order piece, I wanted to see if I could pay separate shipping to get it early. The lady asked for my phone number and requested to call me back after she talked to her manager. Within the hour, she called and asked if anyone could come to their store and get my chair. They had the one I selected in stock and would give it to me early and use the one I was having shipped in to replace the stores chair. My lazyboy chair was waiting on me when I was discharged from the hospital and I have been living in it since. They went out of their way to help me when they didn t have to. They will have my business forever.

Kristen Butler was our sales person at the Evans, GA store and she was GREAT! She was very knowledgeable about the product line and very keen to our likes and dislikes. We are looking forward to the delivery of our new sofa.

Our sales represenative, Reba, although new was very knowlegable and helpful.

We had an excellent experience from start to finish. Our sales rep and designer went above and beyond. They walked us through the showroom including all the fabric choices. They came to our home and measured the room. Then we went back to the showroom for a digital presentation that showed what the pieces would like in our room. It was very helpful.

We love our furniture! I would definitely recommend.

Just went in with my wife who is pregnant to purchase a recliner for her. After walking around the store for 15 minutes and looking around and being passed and looked at by the employees who never spoke or asked did I need help with anything we left. Customer service here is very poor. I guess people in evans really are stuck up!!! Funny thing is we planned to purchase with cash and take home today but we will never come back here or recommend this place to anyone we know. Discrimination is in full affect here!

Joe was extremely informative. He knew just which recliners would be best for my height, which is very short.
He was patient and explained the different options in a manner that helped me make my decision on which recliner would best fit my physical need and color & decor style.
I'll definitely buy La-Z-Boy furniture again in the future. Far exceeds the other brands I looked at prior to my final purchase decision.
Thanks Joe!

Lazy boy had much more to offer in the way of furniture then I expected. I was very extreamly pleased with the customer service and the high quality of furniture. I recommend taking advantage of the free home decorating service that Lazy-Boy offers. I would highly recommend recommend them.

The salesman that helped us was great. He was knowledgeable, helpful, and had a great sense of humor which we thoroughly enjoyed!

The best place and sales person I have ever dealt with.

Great experience! Samantha was helpful and very patient.

Had knowledge of the product and was very professional, but made us feel like she had always known us!!! Y all are lucky to have Cindy Miller with Lazy Boy.

Small recliner was exactly whst I was looking for. Salesman was helpful and efficient.

We had a delightful experience at La-Z-Boy in Evans! Both Kaye and Billie listened to our needs for sunroom and living room with compact space, showed us various options, and pleasantly accommodated our friend Donna who came along to contribute her valued opinion. Coupled with their expert experience and style, we came up with couch, recliner, and table solutions that will look stunning in our new home in North Augusta! They even came to our new (empty) home to visualize the space, and took pictures and measurements. They worked with us to provided workable pricing for absolute quality furniture and utilized a 3D picture mockup to show us the spacial layout (so cool). Never used an interior designer before and so glad we did! Loved learning about La-Z-Boy s performance fabrics. Kaye and Billie were very serious and competent about their craft, yet they had delightful senses of humor - hilarious!!!

The best I've encountered in the area. Linda was very professional and attentive to my needs in purchasing a sofa. Above satisfied with services.
Thanks,
SB
North Augusta, SC

Great experience! Charlie was so helpful every step of the way! Very patient, attentive, and fun to work with!

I shopped online during this COVID-19 quarantine. I called the store and made an appointment to look at the furniture. The staff not only identified the piece I looked at online, they found other alternatives to have me look at. When I was at my appointment, the assigned staff person was very cordial and knowledgeable. In the end I bought my online piece. All in all it a good experience.

Worked out the details for our new sectional. It was the best experience we ve ever had shopping for furniture. Mrs Butler and even the staff of lay z boy were so helpful, kind, and patient with us when we was undecided. Finally got it done and we couldn t be more happier with it. Thank you Mrs Butler and Lay z boy.

Beautuful furniture with wonderful sales. Good sevice

Our salesperson was delightful, helped us find exactly what we needed, was efficient and very informative. The chair we found is perfect for our needs. Sturdy and big enough to accommodate my 6 2 husband, and stylish enough to fit in with my decor without looking stodgy and old fashioned. Couldn t be happier!

We had the BEST experience at La-Z-boy in Evans, Georgia! Reba was our sales associate and she was absolutely amazing. She listened to what i was looking for, recommended in my price range. My husband can be a little picky and want exactly what he wants right at that moment. She had a designer join us to please my husband and myself on the proper colors , she made some quick calls to make things happen on my husbands time frame ( meaning same day!) she gave us a discount without asking and followed through with us until we walked out the door. It is worth every penny we spent! My husband is pleased and when Daddy is pleased, we are all pleased!! Thank you La-Z-boy and Reba!! Merry Christmas !

Great experience. Knew what we wanted and were in and out in no time!

Sam was amazing! She was super helpful & knowledgeable. Sam worked hard to get me the lowest prices and the best furniture & accessories for my living space.

We had excellent service from Tia who was helpful and efficient. The only reason I gave four stars instead of five is because they would not let me check out fabric samples to take home for an hour, even leaving my credit card. Tia actually followed me to my house with the samples. If she had not done this, I would not have made a purchase.

Mrs. Butler did a great job at helping us purchase the chair we needed.

When we first walked into the store it felt like we were at a car dealership. The sales person would not allow us to walk around by ourselves. However we found a couch we really liked! We purchased the couch and was told it would take 4-6 weeks before it came in. We went ahead and paid for it to be delivered to our house. When it finally arrived at the warehouse we set up a delivery date but the soonest it could get delivered was in a week! So we decided we wanted to just pick it up ourselves since we really wanted the couch and had been waiting so long for it but they won t reimburse the delivery fee that we paid and it was $179.98. We were not told that it would take a week or more for it to get delivered AFTER it arrives at the warehouse not that we couldn t get reimbursed for the delivery fee if we wanted to pick it up ourselves or we would have never paid to have it delivered in the first place!

Very knowledgeable and helpful in making our decision on what to buy.

Latasha Henderson was awesome. Very patient . She helped us pick out chairs to match a sofa. IT IS A PERFECT MATCH. Thank you LATASHA HENDERSON!!

Sales & service really helpful, prompt, & courteous

We had an amazing furniture buying experience here - a very wide selection with customizable options to find the exact look you are going for and knowledgable staff and designers to make the experience extraordinary! Special thank you to the OUTSTANDING Kaye for making our shopping experience smooth and helping us find the most perfect sectional for our new home. Kaye is most certainly an asset to this La-Z-Boy team. We intend on returning soon for all of our home furniture needs.

I found all the Sales associates were very helpful and friendly. I felt very at ease with them. Sam was exceedingly helpful. I probably purchased more than I intended. She never presured me.

I had a great experience with the sales staff & design team. They came to my house, measured my space and listened to what we were looking for. We met in the store a few days later and were shown a few options. The staff were patient and re-worked their plan based on what we liked. Very professional and friendly! We now are waiting for our beautiful new room to arrive!

Great experience at La-Z-Boy furniture, the customer service was excellent. Linda Parker was patience and courteous. Very knowledgeable about the furniture. Thank you for the experience

Mr. Charlie and Ms. Billy of Lazy Boy Furniture of Augusta was very Helpful, knowledgeable and done excellent service to help us find the best furniture set for our future house and liked the presentation on 3D designing they offered! Keep up the good Job. Thank you!

Beautiful showroom! Very nice and knowledgeable sales lady. Can t wait to get my recliner!

Very easy experience. The sales lady listen to what I wanted and delivered as asked no trying to over sale.

Very friendly and professional staff; Linda was great in helping us find the perfect furniture for our home. A wonderful selection of high quality furniture and accessories.

Our salesman Charles was very knowledgeable, patience, and polite. He answered all our questions with the Duo set we are purchasing. Can't wait for our furniture to be made and delivered.

Tia was our sales rep. and she was cool from the very beginning. Pointed us in the right direction allowed us to look without hovering or being overbearing. She checked back frequently and asked if we had questions. We narrowed things down and Tia helped us finish the deal. You are lucky to have her on your team.

I have purchased 6 la-z-Boy recliners over the years and I highly recommend Joe Mandarini as a Sales Cosultant at the Evan's, Ga. Furniture Gallery. I purchased two leather recliners for my mother and she just loves them. Joe explains everything about how they are made to the care of the fabric. I wouldn't use any other sales person nor would I buy any other furniture than La-z-Boy. I am a very satisfied customer.

Purchased two recliners and a couch for over 3000$. One recliner was delivered broken. When we contacted La-Z-Boy for service. They initially said it would be replaced, but then told us the chair was out of stock. A techincian was sent to fix the chair to make it serviceable until a replacement was in stock. The technician declaired it "fixed" and we were denied a replacment. We have two of the exact same chair and the broken chair sits wrong and is completely uncomforable. We contacted the store in hopes they would help us make this right. I was told they had no part in these kinds of issues and it was up to us and corporate. Once they have your money they don't care if the product is defective.

I recently purchased a sofa, love seat and recliner from La-Z-Boy in Augusta, Georgia. Rugs and pillows were included in my package also. Working with Kaye and Billie was a great experience! Kaye helped me find the exact furniture pieces that I wanted and helped me make decisions about the pieces that I needed. Billie assisted with furniture layout, color choices and rug sizes. They came to my home to take measurements and see the space so that they would be able to better advise me on my choices. Billie used a computer program to place my furniture and rug in the room. After ordering the furniture, Kaye kept me up to date on my order and let me know when it would be delivered. Both ladies were professional, friendly and knowledgeable about their products. They also seemed to be as excited as I am about my new furniture. Delivery guys arrived within the time window that was given and did a great job! I highly recommend shopping at the La-Z-Boy Store in Augusta, Ga.

Wonderful experience, very polite and friendly. Really good attention to detail

Kaye was our retail specialist she allowed me space to figure out what I wanted and needed out of 2 recliners. We kept in contact and worked through options. Discussing final financial options was smooth. She discussed my responsibility in taking care of the recliners

Had a very nice experience with my purchase from LaZBoy on washington road, and am really enjoying my new recliner. Kaye was my salesperson, and she was very patient, and courteous and helpful. It is a VERY hard decision in this store because they have so many great recliners, so you will likely drive yourself crazy trying to decide, like me. They have great selection and lots of options. Another huge bonus was my chair disassembled into two pieces for MUCH easier transport. Ok so it isnt the cheapest store in town, but you get better materials quality i think

Loved our salesperson. Knew what we were looking for. Negative is how long we have to wait. 3 months and we have to pay for shipping.

I made an appointment and showed up at the appropriate time. I waited for an hour and she never helped me. I ended up finding the same recliner on Wayfair for $500.

The sales representative was so very helpful! She provided information we didn t even think to ask about. My husband and I were very impressed!

Excellent service and prices. They were very patient as we tried so many different options.

My mother bought a chair but can not have it for 6 - 8 weeks. Now the chair is not a special order either. Also Unless you drive to N. Carolina to get the chair. You have to pay extra for delivery. No getting around it.

A great experience visiting LazBoy furniture gallery on Saturday Feb 8, 2020
Tia Madoo greeted us & gave us info of the store & what sales were going on. She was not pushy & just let us look around the store. She was very accommodating to our furniture needs. Looking forward to working with her!
Danny & Tricia Fincher

Very knowledgeable sales lady! Very satisfied with my purchase

Bought a $5000 couch only for almost every seam on the couch cushions to unravel. The couch has never been moved from where it was delivered and I'm the only person who sits on it. A $5000 couch that unravels when a 110 lb person sits on it after only two years. Of course the lifetime warranty doesn't cover the fabric either. Worst purchase! I will never buy any more products and will be sure to let everyone know the cheap quality of this brand that costs so much. Don't waste your time or money people!

Normally I don t care to have a salesperson look around the store with me, but Kristen was very helpful and kind. Made suggestions without being pushy, and made the process pretty easy. I ended up appreciating her!

Just went to look around, sales associate approached us immediately, was extremely helpful, and friendly. Patiently waited while I tried almost every chair in the store. Answered all our questions. No pressure to buy, just gave us a card with their info and a price on the chair we were most interested in. Overall, great experience.

Sam & Jacob great people and enjoyed working with them

We have purchased a few items over the years from the Evans La-Z-Boy store. They have always been very helpful. Now, they are helping us decorate our new home.

The associate who helped us was very helpful, knowledgeable and friendly.

Service and knowledge were outstanding. The delivery cost is out of line with the rest of the industry.