Hank Glodosky

Review of Tipperary Sales dba La-Z-Boy F...

My recent experience with your store was awful. I ...

My recent experience with your store was awful. I would honestly give less than one star if I was able to. I was given an estimated delivery time of 8-12 weeks on August 23rd for a glider and I have yet to receive my purchase. If I had been told the actual turn around time to get what I ordered I would have NOT ordered from you. I don't know if our sales person (Latasha) did not know about the production delays or if our if she was purposely misleading in order to get a sale. The only thing I do know is that I am over $1,000 dollars poorer and I don't have a chair. It really is a shame because our previous experience buying furniture with Joe was great. He took the time to actually update us on the status of our order and was generally pleasant. By contrast we have only heard from Latasha one time and we had to call and complain in order to hear anything from her.
The only concession Lazy Boy made when we told them that we were displeased with the time frame of our purchase was to allow us to pick up our purchase from the store on our request because we have a one month old baby at home and they gave us a $32 dollar credit on our account (useless because at this point I cannot even begin to imagine ever buying anything else from them).
In conclusion, buyer beware because regardless of when you order you can't cancel your order EVEN IF they tell you one delivery time frame and don't deliver upon it. I am so disgusted by the situation that I wouldn't go back if I hadn't paid for the damned chair.