I was warmly greeted. I explained what I needed and the young lady promptly showed me several selections. I made my choice and the transaction was completed . I was out of the store in less than 15 minutes.
I went in for some ideas and the staff was extremely helpful. They were also patient, which is great for my indecisiveness . I will definitely be going back for my furniture needs in the near future!
Thanks Again Samantha!!
You were at your computer and greeted me as I browsed. That's fine. I said hi back and promptly walked away. You then came hurrying after me a quarter of the way across the store to be "helpful". I left. Be wary of aggressive sales people here. Not appreciated.
4 stars for friendly and showed us many choices that would meet our current needs however I would give only 2 stars due to the fact it reminding me a little of shopping for a new car when it came down to the money. Could only offer a certain discount before needing to speak with a manager. If you are able to offer a discount please just list it as the sale price. I guess it depends on how much commission your sales person is striving to receive. Is there a Kelly Blue Book for Laz-Boy?
Joe and the others at Lazy Boy took more time with me than any other furniture store I visited. Very informative about the operations of all the chairs I was interested in. That means a lot to a man wanting to buy a chair.The options u have on there chairs are great.
Thanks la-Z-Boy I love this new chair.
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Very helpful staff. Walked us through the entire process and made it very easy to make a choice.
Shopping for a new recliner. Found exactly my recliner at LaZBoy. The staff was over the top helpful. Customer service oriented from the time I walked in the door until the next day when I came back and bought it.
I bought a nice big recliner, love it, just like the last one I had, limited supply in different color unless you want to spend an extra 800 to get the color you actually want.
Bought a recliner for our new camper. Our salesperson was Joe. He was absolutely wonderful. Very knowledgeable and helpful. My husband is looking forward to spending time relaxing in his new recliner.
The young lady did great had patience and very helpful.
My husbands leather rocker recliner needed some tender TLC after it was delivered. I contacted Charlie, our salesman, at the store and sent him pictures. Yes, it took several months for the replacement parts to be ordered, but today it all came together. A wonderful repair representative named Taylor made our recliner "over". Persistence paid off when I kept calling. I do thank those who worked so hard to take care of this chair.
We were promptly greeted when we came in. Our saleswoman was Linda Parker and we couldnt have asked for a more knowledgeable and professional person. She made our selection process fun and easy. We would definitely recommend her to anyone shopping for furniture.
Charlie and Billie were great and helped us find the right pieces in the right color to replace our old furniture. Billie was an expert on matching colors and Charlie Was an excellent pert on models and dimensions etc. A great team that was incredibly helpful in our decision process. I highly recommend Lazboy and the great staff at the Mullen s Crossing store.
Ruth, in Augusta, GA, was awesome! Extremely helpful and excellent customer service.
Great customer service and a can do attitude to get what I wanted.
The person who helped me, Kristen, was welcoming, patient, and informative. She was knowledgeable about the product and was able to answer my questions and make me feel confident that I was making a good investment.
Sam was very helpful with selecting chairs and lamps.
Linda and Billie were amazing! So very patient with us and never did we feel pressured!
They were great to work with. No pressure while we looked around and the buying process was easy once we made our selection.
We just purchased 3 chairs from La-Z-Boy Furniture Galleries in Evans, GA. We found the three pieces to be the exact style and quality for our needs. Kaye, the salesperson who assisted us, listened to our likes and wants and from that seemed to know the right pieces to show us. She was able to answer all of our questions without pressuring us to make an immediate decision. When we contacted her with our choices, she willingly went the extra mile to meet us there on her day off to make sure we got precisely what we wanted. It was a great experience, not just because of the quality of the product, but also because of Kaye s depth of product knowledge and her superior customer service. We will certainly visit La-Z-Boy again for our next furniture needs.
Paid $3500 for a twin chair. Ripcord broke after 2 years. Lifetime warranty does not include repair. Parts are shipped at my expense. Store Assistant Manager and Salesperson can t or won t help. Long hold times with customer service are just normal for Lazy Boy. I won t buy another product from them. All parts must be from Lazy Boy.
We had a great experience at the Laz y boy store. Our salesperson, Reba, we very helpful. She worked with us to find the best possible fit. Her manner was helpful and not hard sell. She made us feel that she cared about us personally. Consequently we were able to take the time we needed and get the thechairs that will meet our needs
Wonderful showroom with so many choices! Tremendous & very knowledgeable staff make it a nice experience! They are patient & helpful and have a large selection of fabrics & leathers to choose from. Highly recommend them!
Our sales person (Kristen) was very knowledgeable. Give us all the time we needed to look over sofas to determine which we liked best. Showroom was neat and clean and set up very nicely.
My experience at La-Z-Boy was very pleasant with Joe's assistance. Joe welcomed me with such a warm and friendly smile as I entered the store. You could immediately tell he was a "people person" and loved his job because it came so natural to him. Joe answered all of my questions in full detail about my large chair and a half that I was thinking about purchasing. He was so convincing and matched the color so well I bought it. After the large chair and a half was delivered to my home it looked great!! During Presidents' Day weekend, I went back to La-Z-Boy to purchase the matching sofa. Again, Joe helped me. He was the same friendly person I had met before. I can't wait to get my sofa!! Keep up the good work Joe!! Your personality will take you very far in life!!!
My wife and I recently visited this store. It has a lot of beautiful items to choose from. We were very fortunate to meet Associate Sam who was helpful, knowledgeable and patient while showing us around the store. We will be returning again.
Everyone was very nice and helpful. Explained everything well. Would shop there again.
We are enjoying the new recliner. The level of comfort and fabric quality are definitely unlike most. We were quite disappointed in the buying process. We chose to purchase a recliner and opted out of delivery. We were basically left to tote the recliner through the store and had absolutely no assistance loading it. The store has nice furniture and you certainly pay a pretty penny so to be left with such poor customer service at the end left a pretty bad taste in our mouths. I don t think we will be back.
The lady we had was Very polite and very knowledgeable about their products.i will shop their again
Have recently moved here (GA) from Texas (during last three years) - I have made two large purchases since arriving and both times been very pleased with service from both store and sales persons.
Great customer service. High prices raise my expectations on what the quality should be and how long it should last. Now await the delivery. Placed an order for 2 pieces and not sure why was charged for 2 separate deliveries... Was told could have had it sent to the store for us to pick it up but there was not much of a reduction in the cost.
Love our new recliners and the service in the Evans, GA store was excellent.
I found my experience to be very nice. The sales associate Tia, was extremely courteous , patient and went out of her way in helping me with the sale and selection.
Joe Mandarini, our Design Consultant was awesome. Personable, knowledgeable, not pushy, and guided us with ease to help us make the choices that fit our needs. Thanks Joe for your help, definitely ask for him.
Tia was very helpful & friendly, answering all of my various questions to get my order just right.
The staff could not have been more helpful! I needed a minor repair to a power lift chair purchased in 2015 at this store. La Z Boy customer service was excellent but I could not have resolved the issue without help from this store. Highly recommend!
The service me and my wife received here was 1st class. We were looking for a sofa and had been all over Augusta looking at all the furniture Stores. Every store we went to had a sofa we kinda liked but at Lazboy we met with their on staff designer (she graduated from FSU-Go Seminoles) and she came out to our house, measured our room and put together a frame and fabric combination that looked straight out of a MAGAZINE! Now everyone that comes to our home wants to know where we got our furniture here in Augusta and they can't believe it when we say Lazboy! We bought out tables, rugs, and lamps from there and it's like nothing you have seen anywhere else. Thank you to Billie the designer!
The salesperson, Kaye Rainey, was very accommodating but not at all pushy. We had never been in the store before....maybe thought it was lower end furnishings. We were pleasantly surprised. Nice store! Prices were somewhat higher than other stores, but I cant say for certain that quality was the reason. Anyway, Kayz Wayz impressed us and we are looking forward to our new swivel rocker.
Linda and Billy are amazing... went in with my husband and didn t have anything in mind but a dining room set and we ended up with not only a dining room set but also a bedroom set. Linda treated us beyond outstanding and helped us get the best prices. Billy is an amazing and creative gal, I will be going back sooner than later for all our finiahin touches!
The staff, specifically Kaye, was very attentive and helpful. She was not pushy at all. I haven't settled on a living room set yet but because of the service they are high on my list. Prices are kinda high but the furniture is high quality.
I always buy from La-z-boy. I was however this time extremely disappointed that my recliner will not be available for delivery until May or June. Today is November. I understand there are issues due to Covid-19 but that seems like an unacceptable length of time to me.
The young lady who waited on us was very nice and helpful . Delivery issues are not her fault
Was really impressed with the selection; and Tia was very knowledgeable on the different item and was able to answer all of our questions; I will be back for my next purchase thanks
Ask for Mr. Mandarini. Most thorough salesman I've ever worked with.
I walked in just looking for a specific table lamp. The sales people were extremely friendly and found me the exact one I wanted and negotiated a good price with me for it. I will definitely return when I need something else.
Excellent service! Billie and Joe were excellent in understanding my needs and delivering just what I was looking for! Their customer service is second to none. I will definitely think of them first when I need furniture again.
Sales staff very helpful and followed up with phone call next day to be sure I was satisfied.
This has been the best experience shopping for furniture! We was just looking when we popped in. lol Wasn t even a planned visit! I would more then willing to go back for my furniture needs in the future! The staff was friendly helpful and super knowledgeable. They went every extra mile to insure that we got the best.
Quick, efficient service. Kristen is a pleasure to work with.
I m very happy with the service at La-Z-Boy in Augusta GA. Kristen was a great salesperson who was knowledgeable and friendly. I have ordered a swivel recliner in a beautiful red fabric and I m looking forward to delivery. La-Z-Boy makes excellent chairs.
Reba went above and beyond to help my mom purchase a new recliner for her birthday.
Excellent customer service, super friendly work environment and I was very pleased with all my purchases. Quick and easy delivery made all the difference.
Reba was very friendly and helpful. The environment is very laid back. Will definitely purchase from them in the future!
Our delivery of the recliner was very professional. The two gentlemen arrived in the time frame given to us. They had no problem getting into the room and setting it up.
I m looking forward to more La-Z-boy items being delivered in early September.,
Staff was friendly and knowledgeable. We had many choices of styles, fabrics, and colors. It was worth the drive from Aiken for the service and the selection.
Large selection of couches with fabric options.
Customer experience was nothing less than a 5 Star.
Polite helpful. Very easy experience
. Good quality products and people.
Reba was very helpful and super sweet. We told her what we were looking for and she took us straight to it, loved it, purchased it and we were out. Which didn t take long at all!
Polite, friendly, zero pressure, and even offered us water. Got a great deal on quality furniture!
Reba was great! She didn t pressure us, was knowledgeable, helpful and efficient when we were ready to buy!
Very friendly and outgoing staff. Offered lots of options and had super deals.
Joe was awesome! He never seemed rushed and really took the time to make sure I got exactly what I wanted. Great products and the best customer service. I'm one very happy customer.
Our sales person was very knowledgeable and showed us alot of different types of furniture. Was a great experience.
Our sales representative was very nice and knowledgeable about the product we were looking for. My husband sat in the first chair she showed him and he was sold!!! It will be delivered on Friday!!!
After we browsed the showroom, Kaye filled me in on all of the details such as fabric choices, cushion options, furniture leg choices, area rugs and other items such as warranties. She was very knowledgeable and helpful as I narrowed down my choices. Kaye and Jake then visited our home and took measurements and pictures of the room we are totally redecorating. In our follow-up meeting they used a CAD program to show us both birds eye and floor level views of their recommendations so we could see how everything would fit in our family room. We made some minor changes and ended up with a perfect choice of upholstered furniture, coffee and end tables, lamps and area rugs, all of which complimented each other quite well in both design and color. All of this in a not particularly large family room with very dated furnishings. I would recommend Kaye and Jake to anyone wanting to completely upgrade a room or even choosing just a few pieces.
My wife, Ann, and I had a really good experience at La-Z-Boy. We were looking for bedroom furniture and had them come to our house to take some measurements. After they took the measurements I had them check out and measure another room that we are planning to use as an office. Later we met back at La-Z-Boy and they had a presentation set up for us and our son. They showed us his bedroom on a tv screen and the different ways the furniture could be set up. We figured out several different options and then decided to make an appointment to come back the next day after sleeping on it. We also picked out furniture for the office. The folks we worked with are Linda and Billie and they were just great! They really helped us find what we wanted and made sure it worked in our space before we ordered it. They were even able to show the colors that the walls will be painted in our rooms which helped in picking fabric color.
We are so pleased with the process that we re having them measure another room tomorrow so we can order a sectional sofa. Thanks Linda and Billie!
Excellent buying experience. Our salesman Joe was not pushy at all. We were free to roam and make our own selection and not be pushed towards the most expensive stuff. He listened to our needs and guided us accordingly
My only regret is I haven t been purchasing my furniture from La-Z- Boy all along. Just from test sitting we realized the quality is so much better than what we have purchased in previous years. Our sales consultant, Latasha was knowledgeable of all of their products and helped us find exactly what we were looking for. She also explained their warranty in great detail and also helped us make the right decision on the pet warranty for our four legged kids. We will definitely shop La-Z-Boy for all of our future furniture needs.
We enjoyed our impeccable customer service. Our salesman exuded endless patience while we made our choices. Then to top it off, the designer helped us see what pieces looked best in our home.
Great service. Great prices. We were looking for a great couch. Our sales associate helped us find exactly what we needed.
I went to LaZboy for a quality product as we have had excellent product quality over past years. I was not disappointed.
I received stellar customer service with
Kristen, Jake and Billy working with me to pick out just the right fabric choices and color combinations.
A visit to my house with a follow up consultation proved all choices to be exactly what I was looking for in updating our home.
Wife and I found the chairs we were looking for and at a great price my customer service person was great.
Your salesperson Charles is the main reason I bought the chair! He was very knowledgeable and very friendly. I used to sell timeshare which is a very hard sale to make. I don't think Charles would had any problem selling time share! Very warm personable and extremely friendly. You seem to take a genuine interest in my well being!
I enjoyed working with Latasha Henderson to find the perfect sofa for our home. La Z Boy quality and warranties make this a less stressful purchase.
Very happy with the staff and product provided by the La-Z-Boy Evan's team. Kristen was very knowledgeable and gave us tons of options. She catered to our experience without becoming aggressive to sell something. If you're looking for a great product and experience I highly recommend this team!
No pressure professionalism. Charlie and Billie were great! Stopped me from making a mistake and found a great alternative. They were VERY patient while I picked fabric. I am more than satisfied with my new furniture. BTW my 15 year old lazy boy sofas are still in great condition.
Great deals going on. Our sales associate Tia was very knowledgeable and helpful
Reba was very knowledgeable & helpful. She answered all our questions & was quick providing suggestions when we were not sure what we wanted. Good job!!
Sales person was very nice. Prices are higher than I expected.
UPDATE: So I have decided to update my original review of 1 star to 5 stars based on the swift response from upper management to my first review. Though they could not turn back the clock to re do our first experience, I had multiple phone calls from the upper LaZBoy echelon and they did everything in their power to write the wrongs including refunding us for the fabric protection, trying to escalate our replacement piece production, ensuring we will be contacted once a week until we get the replacement, and just genuinely apologize for what we ve been dealing with. It really restored my faith in the brand and it was refreshing to see upper management care that deeply about their customers and their willingness to help make things right. I will still leave my original review below, however, please take note that the company has been very diligent in making it up to us and that effort has not gone unnoticed.
We have not had a good experience with LaZBoy and will not purchase anything from them again. The entire experience has been a nightmare. First off, we we felt like we were conned into purchasing fabric protection. We were never specifically asked whether we wanted it or not because if they had asked then we would have said absolutely not. I know it s just an up sale for them and frankly I don t like the chemicals they use for fabric protection anyway. Somehow of course, a charge for fabric pro textile magically popped up on our receipt and we didn t know that the sales rep snuck that $200 up charge until we had left the store.
The buying experience hasn t been the only horrible thing about this company. After waiting 6 plus weeks to get our sectional, the support bar on the left side of the couch collapsed after only having it for 2 weeks. The left side now sinks in. We called customer service, repeatedly for over a week, to find out what we were suppose to do in that situation. The rep that we were assigned never once returned phone calls or emails and I had to call every day in order to get some semblance of an answer as to what happens now that our brand new sofa is broken. After a week of phone tag, they finally ordered a repair on our sectional. It took 3 weeks to get a tech out here to spend a few minutes looking at us and then deeming the piece not repairable. I had to call customer service again to ask what would happen now since the tech just said we would be contacted and we weren t. The customer service rep said that the claim would be sent to LaZBoy and they would decide what would happen next. She made it seem as our sectional, which broke only after 2 weeks of ownership, would possibly not be taken care of. She gave me no sort of guareentee and told me I had to wait 7-10 business days to find out. Almost two weeks later I get a call saying that LaZBoy actually did approve it for reselection and that we will be getting a replacement, however, that s another 6 to 8 weeks of waiting for the replacement! We ordered this sectional back in April and it looks like we will not have a fully operational couch until late summer.
Between the sneaky car salesman like selling practices, non communicative and non existent customer service, and the broken product that was advertised to last decades, it s safe to say I will NEVER gamble on LaZBoy again. It s so sad because we literally picked this company for our new couch based off its reputation for high quality furniture and customer service. That was unfortunately not our experience in the slightest.
I had a great buying experience. My sales associate was very patient and helped me through the process. I never felt pressured in any way. I could have looked at other places for my chairs but decided that the service I got was worth it and called back and ordered my 2 recliners.
Relaxed atmosphere, no games, no pressure from sales people. Find what you want and make your purchase. Highly recommend them.
We had a really nice experience at the Evans store. Our representative, Tia, was knowledgeable and made sure we felt welcome. I highly recommend shopping here if you want a quality furniture product.
Kaye was awesome! She helped me so much and was so patient we me making my decision. Thanks!
This will be our second La-z-boy couch. The staff is top notch, patient, willing to let you roam without being pushy. They work with your budget, you style and your space to make sure you get furniture that meets both form and function.
We enjoyed our trip to La-Z-Boy. Ended up ordering exactly what we were looking for. Our sales rep was exceptional and made sure we had all the details. We even customized our loveseat with ease. We cannot wait for our delivery.
Our sales person was Kaye Rainey. She was amazing. She had patience and knowledge that made our decision to purchase very easy. Will definitely be back because of her.
Electric chair broke just over a year had to pay $174.00 just to have them look at chair. Took two weeks to get initial appointment for inspection and now it s been two weeks waiting for appointment for repair man to come back to fix the chair. Sorry Lazy Boy but you get a F when it comes to costumer service.
The Augusta Lazy Boy Gallery was so helpful this past week. Moving to the area. They help us with new living room items and since we had bought the house 2 hours prior, the design team did an excellent job of recreating the living space. Too cool to see on a big screen.
Tia was most helpful as well.She knew her inventory and products. So impressed with the new styles of Lazy Boy! Ain t your grandmas recliners for sure!! All the staff was professional. Looking forward to our new location!!!
Sam was a great help in helping us find a chair that best fit me and my family. I like that she didn't automatically direct me to the more expensive items but instead listened to us and found a less expensive but perfect recliner for what we needed.
We purchased a new couch and recliner in September. While the customer service was good and the salesman was helpful we recently encountered a huge problem with our recliner. The fabric has started to pill and come off the chair. When my wife contacted the store their customer service department tried to convince her that, "all fabrics do that" and "You need to buy a fabric shaver" to solve the problem. Our previous couch and chair lasted 10 years, 2 moves, and 4 pets without this problem. DO NOT BUY FURNITURE HERE! They charge a premium price for cheap goods.
