Our sales representative was extremely knowledgeable in the various fabrics and options available. He took the time to listen to what we were trying to decide on based on our situation. He answered all of my questions and explained my concerns. He was patient in tolerating my children who were flopping on the furniture.
Good place to visit for quality furniture. Very helpful staff and we will be back!
We had the best experience choosing our furniture. The person helping us was patient and extremely helpful. It was the best customer service we have had in a long time. She made us feel welcomed and helped fit our needs. Beautiful store, excellent service. I m shopping here for future items.
Very friendly and helpful staff with nice, quality furniture in an attractive setting.
Wonderful experience Got exactly what I wanted in under 30 min.
Excellent service. My sales associate, Latasha, was very professional and helpful from helping with my fabric choice to completing my order
Not only is the selection at Evan's La-z-boy great, but the staff is also top notch. We were never pressured into making a decision, and our saleswoman was helpful and very observant. When she figured out what we were looking for, she helped us pick out the perfect furniture and fabrics. We didn't purchase anything our first visit, and when we returned a few months later, she remembered who we were and they had documented exactly what we liked, making the process painless.
Very helpful. Free designer will come to your home to show how things will look in your house.
Sales lady was very knowledgeable and nice. All of our living room furniture is lay z boy. Great quality!
La-Z-Boy in Evans,Georgia has some of the best looking quality furniture and I highly recommend anyone in search of furniture to shop here. We had the best customer service from Samantha Moore and Billie Welchman. They were outstanding! They even came to our house to help us select the perfect couch and coffee table. They will even work with your schedule if you need to come in on an evening or weekend. We will definitely be back soon! Thank you Samantha & Billie!
We had the best experience with Samantha and the design team, can t wait to get our new couch!
All the staff at La-Z-Boy in Evans Georgia were very friendly and very helpful. My sales associate Tasha Henderson was extremely helpful with my selection of a recliner. Jake in design was also very helpful in me selecting just the right fabric to cover the chair. I would certainly recommend this business to anyone who's interested in Quality Furniture and good customer service.
Customer service by our salesperson was excellent. Wish we didn't have to wait 8-10 weeks for delivery. Can't review the actual furniture until that time.
We dealt with Joe at this store. Everything he said happened. My husband and I are not a fan of delivery, and Joe assured us that delivery would go perfect. To our surprise Everything happened just as he said it would. They called the day before with our delivery window. Called 30 minuets before they were actually going to be there. The delivery guys came in with chair put it together and were on their way. That was at 12:30pm. Around 4pm a woman from Lazyboy called to make sure our delivery went well and if we liked our new furniture. I would definitely buy more things from this store in the future. It s hard to find a place that will actually do what they say they are going to do. Lazyboy did that just that.
Latasha was a wonderful sales rep. She was patient and informative. We had a great experience. We will definitely keep buying Lazy Boy products.
Charlie was extremely knowledgeable and efficient. We love Lazy Boys quality.
We purchased a sofa from lazy boy several years ago. I complained about the side i sit on not being level. They replaced it but the next one was no better. I just put some pillows where i sit but it don't help much. Everyone at the store was great. Its just a problem with the way it was put together
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Cindy was fabulous in helping us find what we needed within our budget. Very excited about our new bedroom furniture. Thank you!
Linda was very professional very patient very knowledgeable about the product and a wonderful person to deal with I would recommend her to anybody looking for great furniture
Joe and Billie were wonderful!
Very attentive.
Really liked the inhome design services.
Like the fact that Lazy Boy in made in the USA.
Joe is very patient and knowledgeable. We were very pleased with our service and furniture that we know will last.
First of all, I brought a loveseat on clearance, not the floor model. I was over charged for delivery by $40.00. I was told it was deducted from the sales price. I was charged for an extended warranty which I did not want. When i inquired about this I was told because I brought a clearance item I had to get the extended warranty. Next when the guys got to my home to deliver the loveseat it was missing pieces, the parts that make the love seat recline. Granted this love seat was not cheat in price and it was paid for with cash. I went looking specifically for a recliner because I knew I would be having knee surgery and would have to elevate my leg. I am so disappointed with Lazboy service and would not recommend them to anyone nor will I go back to purchase the matching sofa as planned.
The salesperson that assisted me was friendly, professional and knowledgeable of the item I was interested in.
Walked in just to look ...very nice salesman Purchased my husband a be recliner for Fathers Day! Experience was great, could even choose what color handle and if I wanted memory foam seating...
Shopping at LaZ-Boy was a very pleasant experience. The sales associates allowed us to look at the items we were interested in without hovering around us yet they were close enough if we needed questions answered . They never applied pressure to make a sale. Our sales associates, Samantha Moore, was awesome and I would recommend her to anyone.
Joe and Billie were very helpful and patient with me. They both made wonderful suggestions yet were not pushy. I am very happy with the final products and look forward to having everything set up in my home.
Staff is very helpful. They show me a whole Lotta stuff help me pick out 2 recliner and matching cover material. I enjoyed my experience a lot I d recommend la Z boy to my friend.
Sales person was perfect for the way I shop. She gave me time to roam, but close by when I had questions. I was on overload by the time I narrowed my choice down.
She provided me with her schedule and contact info. I returned the next day. My same sales person was very helpful selecting fabrics, the followed me to my house with her manager with samples. Both of them gave me great ideas for my living room.
I returned to the store with the two ladies and made my purchase.
In the past I have bought three sofa bed s, three recliners for my parents, a side chair and now a recliner for myself.
Thank you great service and a great product.
Wonderful staff; so very friendly and patient. They seem to greet every customer on arrival.
We worked with Reba Vaughn during our first and second visit. She was informative and most helpful. If you shop this store in Augusta, be sure to ask for her.
Great help with what we needed...we would shop there again...our sales lady deserves 100%!
Went in to find a loveseat to coordinate with other pieces I already have . Kaye Rainey quickly understood what I was looking for.
Once I settled on the style , she and Billie found the perfect fabric choices to blend with the swatches I had brought in . Anxiously waiting to receive my new furniture !
Good service from friendly, pleasant and well informed personnel.
Went in a few times with my husband and finally decided to pull the plug and get the Tribecca sectional. Though we love the couch and can't wait for it to arrive, I feel a little put off by the fact we were duped into getting fabric protection. I noticed on the receipt that we were charged for fabric protection twice for each part of the sectional. That would have been fine if we had agreed to fabric protection, which is something we certainly did not. I would have never agreed to fabric protection because I don't like the chemicals and I don't feel the cost justifies the supposed protection you get. I understand that it's an upsell for them, however I don't think it's right for them to just slip it on our order without verbally confirming.
Fortunately for us, we still love the couch and the buying experience was pretty easy. Unfortunately for Lazy Boy, that extra $200 that they tacked on at the very end cost them a recliner purchase they would have gotten from us and any further purchases. Don't be shady. Just ask the customer flat out or risk future business.
Joe, at the Evans, GA La-Z-Boy Store, has helped us select furniture for several years. He is very knowledgeable, very helpful, and he obviously loves what he does. He represents the company well. We have bought quite a number of pieces of furniture and never been disappointed. High quality furniture from a high quality store equals happy customers ...us!
We were very happy that a sale associate was able to make an appoinment for us to come into the Show Room in Evans, GA. Kristen was very patient with our trying several recliners and making a decision in regard to that. There were quite a few questions that she would ask us such as fabrics, size, fit, value, and financing. Very please with her service and can't wait for my new chair to come in
I had an EXCELLENT experience, GREAT quality, and AWESOME customer service from Anna, I was not rushed and showed every material we asked for on the furniture we looked at. We will definitely be returning to this store when we make our final decision. Thank you from a happy shopper
Linda was very professional and very helpful. We picked out furniture that will match what we already have. Excited about working with designers.
Went furniture shopping yesterday in Augusta La-Z-Boy furniture gallery. Charlie was really helpful and we had a great experience!!
We walked right in and saw Charlie. Charlie was so easy going and patient. He answered every question and didn t pressure us!
La-Z-Boy had such a large selection of different types of rocker recliners that allowed us to select the right one for our needs. They also had a large selection of different colors and patterns to choose from that met our needs also.
Joe Mandarini also had great knowledge of the selection of recliners to help us in the buying process. He Helped us through the purchase and answered all of the questions that we had with the warranty process and how the delivery of our recliner would be. Thanks again Joe great job.
Salesperson, Sam and Designer, Billie at the Augusta, Georgia Lay-Z-Boy store were SENSATIONAL to work with choosing colors, fabrics and styles of furniture and rugs for our home!
We can t thank them enough for all their fabulous design suggestions!
Very knowledgeable staff. Furniture is really comfortable. Pricey compared to other chains, but quality is worth it.
Good quality furniture. Customer service was really good.
Sales person was friendly and very knowledgeable. She spent time with us, answering all our questions.
I was shopping today for a love seat recliner. I was assisted by Samantha Moore. She was delightful. So helpful. She showed me 3 recliners in my price range. Was very knowledgeable as well as pleasant. I did not have enough money to buy today. But I will definitely be coming back in a couple of weeks to buy from Ms. Moore. Can't say enough about her service. Please thank her again for making this a great experience for me.
Working with Kaye was an enjoyable experience. She is personable, friendly, knowledgeable, and cares about pleasing the customer. We will work with her again when we look for additional furniture. I will add further comments after the furniture is delivered and set up. Hopefully that experience will go well too.
Great sales consultant, great product, great customer service. We love shopping at Lazboy!
If you enjoy horrendous customer service and shoddy quality then this is the place for you. Store managers that hang up on you, service departments that don't provide any service, and stuck up employees that definitely need a sale more than you need furniture will welcome you when you walk into this customer-less store.
The service was excellent. Kathleen was attentive, helpful, friendly, not pushy, and did her best to get the best price possible. I was looking to buy a couch or sectional and I checked other furniture stores around town. I didn t feel right about anything I sat on. The furniture and warranty/service at La-Z-Boy is light years beyond any of the other go to stores. From now on this is the first place I will be going when I need any type furniture their store accommodates.
Reba was wonderful to work with! She answered all my questions and provided me with excellent customer service! I would highly recommend her for your furniture shopping needs!
Perfect experience!!! Extremely knowledgeable and helpful!!!!
Great customer service! Great quality furniture and great warranty.
Excellent service from the time we walked in the door. Kristen Butler was very knowledgeable, very kind, very helpful and worked diligently to get us the right chair for our home. Love LazyBoy, havehad many of their chairs, never had a bad one, or bad service. kristen was soooo patient and kind. Such a blessing to us. Love the chair we purchased (the Maverick) try it, it s sooooooo comfy and will buy again with the same sales rep. Thank you Kristen.
Sam was a great sales person. She made sure we would be happy with our selection. Everything went smooth from the day of purchasing to the day they delivered. Great thing was they were a little early and they delivery guys helped me get my other couch out.
Rachel the store manager is incompetent. They do not follow up with any warranty issues. Not worth the money.
Looking for living room furniture and found just what we wanted. Superior assistance!
When you walk in the first thing you notice is the beautiful furniture! Our store representative was Kirsten and she was wonderful! She was friendly, courteous, and did I mention very patient? Thank You Kristen! We are excited for arrival of our furniture!
Sat in at least a hundred other chairs at five other stores before wising up and coming here. I immediately felt what I spent all day searching for. Don't be silly like me. Come here first.
Love my salesperson, Reba. She listened to what I wanted and pointed me in the right direction. We chose the fabric I wanted and I was in and out in no time. Oh, I even saw another item I wanted and bought it too.
I like the materials on their furniture and that they take the time to make sure we are doing okay and helping with questions but the furniture needs an major update from the 90s to now.
We had a wonderful experience purchasing furniture for our new home at La-z-Boy.
LZB advertises special furnishing "picks" by Kristen (Bell). My consultant and designer were Kristen (Butler) and Jake, Evans, GA! Kristen and Jake utilized a simulated floor plan to come up with spectacular furnishings and decor to update the family room space. I provided recommendations what I desired for the space. Prior to confirming the purchases, I received numerous, wonderful simulated design layouts. It was difficult to chose one layout, but finally selected one. I am very pleased with the selections! Thank you Kristen and Jake for the superb consultation, design, furnishings, customer service, and support!!!
Our La-Z-Boy experience was excellent. Needed a lift recliner for my husband ASAP and found several fine options at La-Z-Boy. Our sales associate was extremely accommodating in enabling us to obtain the floor model that we selected that same day (rather than waiting for delivery 5 days later). My husband has been enjoying his new chair in a skilled nursing facility, and the staff have found the lift feature to be useful during transfers.
Customer Service in store one of the worst I have ever encountered. Furniture is great, but staff at store was awful. Went in and was given a quote for quite a bit of furniture. The very next day we went to purchase and they price changed. Informed them the price from the day previous and they said they could not honor it. Went back and forth with the sale associate and the manager for over an hour, and still didn't honor the price. To add to the fun, they said furnatiure was in stock and would be delivered in 4 weeks.. bought in Early May, and didn't arrive until end of July. If you are going to give them your business, go to a different store and give commission to someone who deserve it.
Went shopping at our local La-Z-Boy, and worked with Tia and Billie, who were excellent.
They helped us find exactly what we needed.
Great service, store rep was super. Very happy. W.L.H.
I feel that I have to resort to an online review and maybe (?) I'll get service from this company? After all these years and having bought 12 pieces of furniture, I am totally frustrated and angry. My Lazy Boy recliner is broken. It's one year old. My husband loves it. I have been trying since September 4, 2013 (it is now September 21) and have talked to Joe, Carolyn, Lisa and Chad. NO ONE HAS CALLED TO HELP ME. What is WRONG with you people that you can't take care of a loyal customer? I'll call again this week and if Chad doesn't come out to fix it this week, I'm calling Channel 12. Phooey on you.
NO Service after the sale. Worst customer service ever. The associate was so ready to sell it to me and I have left messages to purchase an additional item for my chair that I was told would "be no problem" to order that I just needed to call. Well today I called and again there was no manager available and the person on the phone says I am the next best thing to it. I am responsible for service requests he said. At first he said he had gotten no messages by the end of the call he then said he had gotten some information in a message. Totally deplorable customer service. I work in retail and this place needs a serious lesson in service excellence.
Great customer service and wonderful products. Thank you.
Reba and the staff were phenomenal. Reba ensured that we where satisfied with our shopping experience and ultimate purchase. They definitely practice excellent customer care and professional service..
Always excellent customer service. They pay attention to detail and help with any questions you may have about what you are looking for. I never feel rushed during my purchase process. My sales associate has great ideas and always tries to give me the best deal possible to make sure I want. Love working with the design team.
Reba was very informative and answered all my questions. She also made a follow up call to let me know that I could get a really good deal on Black Friday.
Very friendly and accommodating team of employees, plus the furniture is quality made and guaranteed.
We are disappointed with the way our sectional has held up over less than 5 years.Look up La-Z-Boy Recliner handle or La-Z-Boy ( insert other parts) on YouTube and you ll see how often you re going to have to replace or repair things on these overpriced pieces of furniture PLUS, to add insult to injury you will be paying for the parts whether you ve owned the furniture for 5 years or 5 months. I remember when we bought the furniture that the saleperson really hyped the Life Time Warranty . I suggest making sure you take the time to read the paperwork carefully before you commit based on this statement. It s got a big * in there.
We bought the Devon Sectional less than 5 years ago and are an average family that uses our furniture in conventional ways-we don t have wild parties, young children or even anyone more than average weight sitting on the couch. So far, one of the sectional module s frame has broken across the back, overall the cushions don t spring back as well and the handle for the center recliner snapped off. I have only attempted to have the handle replaced and my options were to do it myself and buy the part from La-Z-Boy corporate for 12.99 or if I wanted to have a service technician come out pay an exorbitant call fee ($100+), pay for the part and also an hourly charge on top of that. Why can t I go in and get a handle from the store I purchased the sectional from for FREE?!
The customer service number means pushing a lot buttons to finally get through to a person and in my case speaking to someone who acts like YOU are a bothersome pest and they already know what you re going to say so they answer before you can get a complete sentence out of your mouth. I went in to the store hoping I could just get the part there and nope- they were going to just give me a number to call. Again. I paid over 3000+ dollars for this sort of service and warranty? Sad.
The gentleman carried my chair all the way up my drive way which is over an acre. Was great at demonstrating this chair. And after that placed it where I wanted it. They went over and above to make sure I was satisfied
This is under my sons name but mine is Gretchen L. Let s just say highly disappointed in the customer service and overall experience of this company. When you pay this much for furniture You expect more. I didn t know that the furniture was just to look at not use. And it s just on one of the pieces I bought. And I m the only one that really sits on this one. Started coming apart at seams after one month and replaced and it is doing it again. Along with another issue which they say is not under warranty. Even when you bought the accidental (even though we didn t do) insurance. Just WOW! Would think twice about buying from Evans Georgia or any Lazy Boy place!!!!
Kay was very helpful. She took the time to show us all the different models and features. It was a pleasant experience and we will be coming back in the future for our furniture needs.
Reba was very Friendly and very Helpful in helping me get what I want!!
We have been working with Kay for a couple of months regarding furniture for our home currently under construction. When we were ready to order furniture, Kay, and Jake from the design team came out and measured our new home, and were able to help is choose our fabrics and layout. They were a pleasure to work with. So helpful. Would highly recommend their services.
I love the reclining sofa I purchased and the price was great! Linda was a pleasure to work with. I will definitely ask for her again the next time we need furniture.
Ask for Reba! She s an absolute pleasure to work with. I m having to order from out of state because of the pandemic, but she was so understanding and helpful even working with me from home! Buying furniture is such a big deal because these are pieces you ll have for many years to come. So I appreciate everything Reba did for me.
Latasha was excellent. Not pushy at all. We were buying a rocker-recliner for my father for Father s Day. We walked all over the store, tried many many chairs. Check out was quick and easy. Will shop here again.
It was a very plesant experience as nice store and our sales person was very friendly and efficient. We felt appreciated and bought a chair.
From the moment I walked into the showroom on June 2 I knew I was going to have a fantastic experience. I was greeted by Kaye Rainey who asked how she could help. I explained that I was new to the area and that I needed to furnish my new apartment. My top priority was seating for my living room and sunroom.
She explained the differences in the foam inserts in the sofa cushions as she discerned what styles I preferred. Not once did I feel rushed or pushed to choose one sofa over another. I actually was distracted when I saw two chairs that I thought would be perfect for my sunroom. From there I found the perfect sofa! Kaye explained the differences in the sofa consoles. Since I often am working on my laptop, having the electrical outlets and USB connections built in are perfect. She also explained the different fabric protections and how they work.
As we were choosing different fabrics she explained how the design service works and that it was free!! Since my living room, sunroom and dining room flow together she helped me choose fabrics that were complimentary. She introduced me to the designer, Billie, during this visit. An appointment was set for Billie and Kaye to come and measure where the furniture would be placed to make sure my choices would fit. On that visit I had chosen the seating, entertainment console and accent tables for the living room and sunroom. I was so thrilled with the service I had received on that first visit I told Kaye I would love to come back to purchase my dining room furniture at a later date.
The room measurements were taken and my showing was set for the following Saturday. When I arrived for my appointment Kaye mentioned she had located a dining room set that had chairs that I would love, but they were being closed out. However if we could get them they were at a very good price.
Billie presented her computer generated rendering of what my furniture would look like in my apartment, no guess work!! She made some great recommendations for lamps, a mirror for the dining room and even incorporated an oil painting I had purchased in New Mexico in the room design. I didn't leave empty handed that day, I left with my design on a magnet that I could share with my friends and place on my refrigerator.
My furniture was delivered yesterday. Kaye was there to assist with placement and set up. I didn't have to do a thing. She even came with two surprises: special cookies from her favorite bakery and my lamps that we were not expecting until later in August!!
I couldn't be happier with my purchase! I can truly say that La-Z-Boy is more than just recliners!!
My experience at La-Z-Boy Showroom was five star. They were knowledgeable about the furniture and able to put together the colors and furniture pieces that I was interested in. They even went above and beyond to take time out to visit my home to view the area that was being furnished. I look forward to the arrival of my custom new Greatroom furniture!
Horrible service, horrible business model.i f I could give zero stars I would. They will promise a specific delivery date, but as soon as they have your money...it doesn't matter. You will wait forever to get your items and they just don't care. Just. Stay. Away
Samantha, my sales associate was fabulous. I had a very pleasant experience and purchased a lift recliner and am going back tomorrow to purchase another very cool chair
Reba salesperson that helped us was absolutely wonderful. So very helpful not pushy gave us wonderful choices. I would recommend to anyone shopping at Lazy Boy. And ask for Reba.
