Ticketmaster GmbH Review

Unfortunately, zero stars do not go for this lousy rip-off with and through their partner KLARNA. In September I ordered concert tickets for a concert in April. The tickets came later than announced due to delivery problems of the encore - no problem, concert is only in April - "we ask for your understanding" Yes, they get.

But not for the dunning procedure. The first came online, because the cards were not even there. Then transferred - without the reminder fee (1.20), nevertheless came the second reminder, again 1.20.
I refuse to pay, now came the last with notice of collection and legal costs of at least 75 euros and more.
Because of 2.40 , of which - if any - at least the second 1,20 are not justified, because there was already paid. By the way, you have to count on online banking for at least five days. What a crap! One day online transfers. They should talk to their bank!
Proportionality can in no way be mentioned - because of questionable 1.20 "reminder fees" a debt collection procedure.
And after all, they already work with my money - until April 2019 ....
Customer service and friendliness is something else!
NOT recommended, you do not want to be ripped off.

The interactive seating plan for the ticket booking can not be called, a very modest software solution - thank you! Obviously, the customer should be able to refer to the Bestplatz solution.

My customer experience with Ticketmaster GmbH is unreliable and misleading. I ordered a ticket that requires personalization. I already had a ticket before buying and ordered a second one for a family member, that I gave the terms and conditions with the correct name. When the ticket arrives in the mailbox with me, the personalization is done in my name. Accordingly, I now have two tickets that are personalized in my name.

After inquiring with the customer hotline is now told me that it is not possible to change the ticket, cancel or similar, because the organizer does not want this. In addition, it would be my fault, since it would be clear that the account owner is printed on the ticket and not the name you enter in the space provided (?????). When I asked what the second ticket would be like, since I can not go "twice", I am told that I was unlucky and that at the moment it looks like I could throw away the second ticket without compensation (It should be noted that costs the ticket 195 ). However, I am given an e-mail address of the organizer, which I can complain to.

After I complained to the said e-mail address, I get the answer from the German Bible Society (many greetings for the friendly answer at this point) that I had a wrong e-mail address, but this occurred more frequently in the last few days (It was therefore no stupid coincidence or interrogation, there was several times a wrong e-mail address issued by the Ticketmaster GmbH). Therefore, I could not be helped.

In the end, I got in touch with the band club, who assured me that if we went to the concert together, double personalization should not be a problem.

Thank you for NOTHING to the Ticketmaster GmbH. Customer support is written very small here. Wrong information on top.

No ticket sales locally, but only on the web, on the phone and at ticket agencies. Here is only the company headquarters - without public traffic.

The site is the very last. This morning I wanted to buy tickets for an event in the Admiralspalast.
Since the box was not available (for whatever reason), I had to choose other seats, but could not complete the purchase because I was always told that the seats could not be reserved and that I should switch to the best seat booking. Minute after minute passed and the available places became less and less. When I finally had places and wanted to buy them, I had to register. The tickets were gone!
So new places selected ... but they were not shown to me for purchase below. In the meantime 15 minutes had passed and my level of aggression was extremely high. At some point there were exactly 3 places left in a row. I chose two because I only needed two. But I couldn't buy them because no single seat is allowed. Completely annoyed, I ended up buying 3 tickets to get them at all. I can now sell the third one again.
And oh wonder, now ... less than 2 hours later the box is suddenly available, of course almost sold out now.

Do you really want to be kidding me completely ?! How can that be? This is the very last, especially if you want to buy tickets for a concert, which will sell out extremely quickly.

Absolutely never again will I buy tickets from you! You actually only earned 0 stars!

Gigantomania, unfriendly telephone service, customer-hostile presets when pre-ordering online tickets, in other words: rip-off at its finest!

When I first booked the credit card was rejected and accepted the second time. It was charged twice and the unfriendly lady on the phone made me incompetent. I asked her why she was so rude. Then she ended the conversation after I explained that I'm mad because they double off, I'm treated rude and she always interrupts me.

Back then, ticket purchase went smoothly and the support was really great at the time. Well, now the concert has been canceled and we cannot make the replacement date. Cards sent back and now I've been waiting for my money for 1 1/2 months. Support unfortunately does not respond to my emails at all. And I'm still waiting for my money.
Unfortunately I am disappointed with Ticketmaster after it went so smoothly before.

Try to reach the customer service for days because my tickets have not arrived after more than a week ... in vain. 60 minutes and more on hold ... Email response? Would be a dream.

Under all sow! My lawyer is happy if the tickets do not arrive in time!

Very bad customer service. The coworkers can not answer simple questions and mistakes can not be fixed.
A pity, that was the first and last time I used Ticketmaster. Customer service should be the alpha and omega!

Purchased 2 tickets for Magic Mike Live. Demonstration can not take place because the function room is not ready in time. For Ticketmaster nothing, but the reversal was unnecessarily expensive. I had to file a claim for reimbursement and fill in the information that Ticketmaster already had. Only then would the money be returned.

Unfortunately, I also have to comment negatively. The ticket order and delivery worked smoothly. Now the concert date has been rescheduled and the tickets unfortunately have to be returned. The weeks passed and there was no credit. Unfortunately, the hotline was also unable to help and there was a strong feeling that my request was not the first call that day. Fortunately, I sent the tickets by registered mail. Only when legal action was threatened did I get the money after approx. 6 weeks back. All in all, I have to say that the process was annoying and time-consuming. Next time I'll order from Eventim again, I've never had any problems here.

Miserable customer service, zero goodwill! The main thing is that you earn as much coal as possible from your customers. It could hardly be worse ...

Tickets are sent via DHL to include an advertising brochure.
Disadvantage:
- waste of paper
-It is much slower than regular mail, which can make you very nervous about tickets
-You get emails with the expected delivery time and then feel bound to the house
- The delivery time is postponed
- Then the envelope is only thrown into the mailbox like in normal post
- Conclusion: Unnecessary attachment of resources to material and thought energy. I will look for alternatives when ordering tickets when Ticketmaster is in the game ...

good, if everything works. grotty, if not.
I tried to order cards, the process failed. however, the amount was debited from the credit card. telefonhotline can not do anything, put one just. Accounting department needs weeks to find the booking and again weeks to re-credit the unjustifiably debited money. Money is not there even after 4 weeks and no statement about when it will be refunded. E-mails will not be answered.

bad service - waiting for card refund for almost 2 months.

How can it be that waiting for over 55 minutes in the waiting loop no Ticketmaster gets to the phone !!! So that you can clarify why a 2 times 5.90 shipping costs were wrongly deducted !! Biggest crap !!

100 ripped off

My friend and I were at the Drake concert. Since this was my first ever concert and we are Drake fans, we thought we were getting the Platinum Golden Circle tickets, which were more than $ 100 more expensive than the other Golden Circle tickets. On the spot we realized that we had no extras and that the staff had not heard of platinum tickets before. We were then allowed to hear from a security guy, that should probably be blacktickets. Inside we also realized that the people who had paid less even stood in front of us.

We are very jaded and find it elusive to sell tickets to people who are over $ 100 more expensive but have the same performance as the cheaper ones.

Card paid 10 months in advance paid, account created, card not received, tried to call, endless queues, after 60 min. abandoned on the phone.
In the event not noted event.

With me everything went great + nice support. I was very pleased.

There are only offices here, but I had to go because of a problem with a ticket. I have to say, although there is no customer service, they helped me extensively and patiently. I am very, very grateful. Super nice people there.

Circus FLIC FLAC tickets have not arrived 16 days after ordering. Goodbye to Christmas presents, stupid children's faces are predictable. The service hotline of the call center has so far done nothing despite repeated requests. The most important information there: I will pass it on. Where to if nothing happens anyway? Or is it just a disguise tactic of inability?

Very good service. Booked a dinner buffet between Harry Potter Hamburg through Ticketmaster. The event has been postponed. At first I was also offered to move the buffet. Since this was not available on my new appointment, they immediately refunded the money back. The customer service has always responded very quickly by email.

Fortunately, I can not join the other opinions. Everything happened to me within 5 days. The tickets were not simply sent as a normal letter. Saturday noon tickets ordered, paid, Wednesday info received by email, that shipment was handed over to DHL. 10 min later information from DHL with the possible delivery time and the next day delivery. Also on the phone you were always friendly to me and I had to wait a maximum of 5 minutes. Overall, I'm more than happy with Ticketmaster.

Since the payment methods are anything but common, I can not do anything with Ticketmaster. Then I prefer to go to the next ticket shop.

Apassionata on 22.6. failed in Cologne. You know that since 12.3.19. The customer will not be notified. Stand in front of the Lanxess Arena and find a sign saying "Fails" Families have booked the hotel, children crying, people hundreds of miles behind them. Refund of the cards: Zero service all at the expense of the customer

Bought, paid for and got a ticket that turned out to be invalid at the entrance.

4.90 you pay as a customer for shipping, will be sent as a normal letter for max. 1.45 !!! Rip off high 10! Tickets were ordered 9 days before Christmas, of course they have not arrived yet - embarrassing for me to stand there without a present. I guess from this company and will in the future only at eventim or the known ticket outlets buy.

Tickets ordered - received much earlier than announced. Class! We look forward to the concert!

I bought tickets through Ticketmaster and the show was canceled and the tickets never arrived. Nevertheless, Ticketmaster now requires the triple (inkasso now!) Ticket money from me instead of apologizing to me, and to offer me new tickets. Ticketmaster has been bothering me for a year now and I have to take legal action !!! I'll never use Ticketmaster again !!! Stay away!

Ticketmaster never again !! The company promises repayments, but is playing for time and waiting for a law to be passed (the tickets were returned to them at the beginning of March, but have not yet received a refund despite many promises).

In times of cell phones and e-mail, it is absolutely unacceptable to offer tickets by post only, and then for a hefty price. Not to mention the waste of paper.

The booking was easy, but then the event was canceled and the Gerenne went off. Although there is a return form this does not include the refund of ticket insurance. On demand I was only told by the employee that I have to take care of it myself, that's just the way it is today. "But it can not be that the problem solving with the end customer gets stuck 16.10.19 at 11:41

We are usually inclined to share our frustration only when something does not work as we expected. But with all the negative reviews I've read here, I have to break a lance for Ticketmaster. We were very lucky to get a few tickets for DM in January 2018 (personal use :-). And the handling was top. The ticks were with us within 14 days. Gladly again.

Compulsory vaccination through the back door? Ticketmaster is there, dear fellow citizens, is boycotting this fascist company!

Ticket ordered Ruck Zuck there.
Again and again.

I would like to give 0 stars, unfortunately that is not possible
Received a voucher due to Corona failure, which can NOT be redeemed for the event that was originally booked.
You can now wait for new events and then redeem them?
That is a cheek! Eventim rebooked the tickets directly for the same event, only later, as soon as it is possible due to COVID 19.
You should think very carefully about booking through Ticketmaster ....
I do not anymore!

Unfortunately not read the reviews before.

Seems to be a scam with the cards lost in the "Post". I also wanted to give away cards, but they never arrived.

Not even a ticket copy, had to give away a letter. A pity.

Never ticketmaster again !! Company promises repayments, but plays on time and waits until there is a law. I will never book with you again and wait until 01.01.2021 to get my money back.

I had bought VIP tickets worth almost 500 euros. Unfortunately these tickets never arrived even though the tickets were bought over 6 months before the concert. Only after three inquiries and complaints by email was the problem addressed. On the day of the concert itself, after three phone calls, I was promised that the tickets could be picked up at the box office. The trust in Ticketmaster was already gone, so instead of looking forward to a great concert on a great evening, there was a tremor as to whether the tickets had actually been deposited at the box office. The public transport, which was paid for with the tickets, could not be used. We also paid shipping fees without any service. We then received the tickets at the box office. But without the promised and paid merchandising gift. 6 weeks after the concert, despite a renewed request and promise to send the merchandise, this has still not happened after 8 weeks. One can only warn. We will appeal against this non-performance.

Unfriendly hotline that interrupts the customer conversation, do not work search masks, have deleted the just created account immediately

People forget this shop and customer service, if you have a problem, they won't help you here ... This is the last shop under God's heaven.
Buy your tickets somewhere else ..

Purchased tickets a few weeks ago, really smooth process - chose print at home so I guess it couldn't get much smoother!
Great that their site's in English, too.

Super bad customer service for inquiries about the shipping status of the purchased tickets. In paid telephone support nobody picks up and emails are not answered. The absolute customer hell! People just do not shop here but at Eventim.

The communication with the organizers seems to be completely hopeless. When booking, it was explicitly shown to Ticketmaster that the tickets are also digitally valid (ie via app). At the concert on site we were not allowed in at first, because digital tickets DO NOT work. We had done this completely in time for free. A complaint was dismissed with the reference to the terms completely disinterested - "the organizer is to blame". So haphazard and unfriendly a service can not be. From Ticketmaster I strongly advise from - other providers of this kind are at least friendly, if something goes wrong.

I can only warn against this company !!! A long time ago I ordered tickets there, so far so good. Apparently this company doesn't care too much about the security of their data as they have been hacked and a lot of credit card information has been stolen. I found out about it from my credit card company, who immediately blocked my credit card for security reasons. The whole thing was associated with a lot of inconvenience, debit notes, running around, costs, etc. When I contacted Ticketmaster about this, I received a very unfriendly answer once after weeks and then never again. The company does not pay attention to the data, does not acknowledge its responsibility, has poor service and is unfriendly ...... Unfortunately, it does not go at all, so stay away!

ordered tickets by post but never arrived. An email about the whereabouts of the tickets remained unanswered. Fortunately ordered on account, but we were really looking forward to the concert. A shame, we never order here again.

A completely overwhelmed company, I would never buy tickets here again. Dear Eventim or other reputable organizers.

Ticket ordered and paid, after a week (2 days before the concert) still nothing arrived. Call hotline is pointless because you can reach anyone there. I will file a criminal complaint. Stay away from this dubious, incompetent bunch!

A company that hides behind digital hurdles in order to undermine the German right of return. Disgusting guys, far removed from service. Definitely stay away from them. Absolutely dubious rip-offs.

At first the ticket did not arrive, then I informed them that I needed an answer by date X, otherwise I would buy another one. 7 days after day X AND only on request, despite the promise to contact me, it was said that it had been re-sent. I already had a replacement ticket. They did not allow a cancellation but only referred several times to their internal reseller portal. Never again.

Edit: Replacement ticket didn't arrive either. It would only mean it would arrive.

Ticketmasters are scammers! Ticketmaster never again. Alicia Keys concert was due to Covid canceled. According to information from Ticketmaster, we have returned tickets by registered mail. They said we'll get the money back.
Refund not received for 3 months! Well, should I submit a hardship application to an email address that doesn't exist! A bottomless cheek!

Unfortunately, most people only write when they are dissatisfied. If something is going well, you rarely get any feedback.
I am writing here because I am very happy with Ticketmaster and can only recommend it !!! Everything went quickly and smoothly. My concert tickets arrived two days after my order.
In addition, the price / performance ratio is much better here than at Event..na you know ...
In short: Praise to Ticketmaster