Trockser Trockser

Review of Ticketmaster GmbH

I had bought VIP tickets worth almost 500 euros. U...

I had bought VIP tickets worth almost 500 euros. Unfortunately these tickets never arrived even though the tickets were bought over 6 months before the concert. Only after three inquiries and complaints by email was the problem addressed. On the day of the concert itself, after three phone calls, I was promised that the tickets could be picked up at the box office. The trust in Ticketmaster was already gone, so instead of looking forward to a great concert on a great evening, there was a tremor as to whether the tickets had actually been deposited at the box office. The public transport, which was paid for with the tickets, could not be used. We also paid shipping fees without any service. We then received the tickets at the box office. But without the promised and paid merchandising gift. 6 weeks after the concert, despite a renewed request and promise to send the merchandise, this has still not happened after 8 weeks. One can only warn. We will appeal against this non-performance.