Ticketek Australia Review

Offer no customer service! Impossible to speak to anyone. Also response from the email support is pathetic....

Poor customer service - purchased tickets online with vouchers. Gave all payment details then logged me out.
No confirmation - phone continually busy. No email.

Customer service is manned by ghosts.
No response when you call, as the phone line is always engaged. Absolutely appalling. This is by far the worst company I have come across. How is Ticketek allowed to operate in this manner, is beyond a joke!

It's easier to get in contact with Big Foot. Their online customer support is basic and limited.

Impossible to contact by phone and don't respond to emails

Disgraceful. Waiting and ready 5min before AFL finals tickets went on sale, logged in to website, membership codes copied and spent 50+ minutes failing to get tickets altogether. Site constantly busy or failed to process my order before timing me out. No idea why this company doesn't sell tickets to the games at different times to reduce traffic, given that the games are played sequentially. Totally gutted, 55 years of collective membership in my immediate family and we will miss out because of this incompetent organisation. They should be ashamed of themselves.

Trying to book ICC T20 via the website, the booking does not work, returning errors. Tried to call Ticketek and the auto responder says that they are too busy and I should submit an email enquiry. It's so complicated to even find the email enquiry form and once I submitted it, I did not even get a confirmation and was only redirected back to contacts. Now I do not have any tickets and there is no way of contacting you guys (even not sure whether you got the message through the form and whether you'll respond). You really should do something with your website functionality and customer support processes!

Absolutely hopeless. No response to email queries, never pick up the phone. Don't refund on time like they say they will. What the hell is the ticket admin fee on purchases going toward? Because it's sure as hell not toward customer service. I wish I could review without giving any star at all. What a joke.

Pathetic customer service, insane wait times and then treat you like a moron. Worst ticketing agency ever

I was on hold for 43 minutes before being hung up on, I phoned straight back and waited a further 57 minutes to book disabled seating. Every time I ring, I get stuffed around to no end. Do you think I haven't got anything better to do? This is pathetic. You should be ashamed of yourselves. I'd soon rather wait in line to get tickets but, we're driving 4 hours to get to Melbourne so we don't want to make that journey if we cannot get tickets. SORT IT OUT TICKETEC!!!!
Also, I don't want to hear about the garbage you're trying to flog or have people sign up to. You can't even sell me a few tickets to the football. I wish I could give you zero stars because that's the service I got.
If you can't handle something as simple as taking phone orders and booking things, make the disabled ticket sales the same as the rest. Why should I have to be treated like this just because you can't run a booking centre? Why not have a set up like booking a seat on a flight? Is this amateur hour?

Worst customer service ever. If you can aviod buying tickets from Ticketek, get them elsewhere.

After waiting on hold for just under 50 minutes, call was answered then immediately cut off. Absolute joke.

trying to get through for a general enquiry and it is continually busy. Not good service at all

TICKETEK, 35 years of crap. Always stuffs up and makes me feel like smashing my laptop.

CUSTOMER SERVICE NON EXISTANT. I bought a ticket for Amy Schumer and her performance was cancelled, now I am trying to get my money back and the ticketek contact number keeps ringing out. It's been over 2 months and I still haven't been re-embursed, they are hopeless and unprofessional. There is no customer service because you can't even get through to anyone on their contact line to make an enquiry or a complaint. They only want your money but after that they don't want to know you.

Nothing but hassels.
Got ticketek gift vouchers as a present 4 months ago. You can't actually use them to purchase tickets on there website. Went to an agency to book tickets and was asked for the full cost up front. I asked why the gift vouchers weren't accepted. Apparently they send your credit card number to ticketek later for a reimbursement. (WTF)
The proprietor of the agency told me he is getting out of ticketek due to abuse he gets from ticketek customers.
Add to this the loss of my grand final tix due to computer failure by ticketek (rang by someone to apologize for there error later)
The worst job in the world!
Hang time on the phone is ridiculous. Can't find a "complaints" FAQ
or email address. Ticketek is a multi million dollar company who takes the money and runs.

horrible experience, i have been emailing the online service but there is always an automatic reply but there is no definitive answer. I have called the customer service but there is no one to answer. all the phone number is busy. I am going to loss 700$ because ticketek has not been sending my ticket properly. i absolutely do not recommend ticketek to anyone who is going to buy a concert ticket.

Absolutely hopeless I have tried for 3 days to buy tickets for santana. This is why scalpers get the business they do. Ticketek you're a joke

they never reply to the email if there is a concern about something. really poor!

The line is always busy. Its impossible to get through to customer service at all!

Absolutely hopeless.I was asking how to book a ticket to the Australian tennis open kids day. as I could not find the link.Agent asked for my booking info????.I didn't have any info as I couldnt book!!!I was then refered back to the websiteThe ph number on your website is a joke.It gave a ridiculous automated message telling me to either go to the website or call back later
I gave up and called tennis Australia.Who answered my question within 5 mins

Experience not so bad online but the 'COSTS' are extraordinary now for concert or theatre tickets!!!

It is becoming an art only for the elite or rich to attend. Some of the theatre events that would interest my children would cost us almost $1000 for a family of four to attend for a 2 hour show.

This is OUTRAGEOUS and I encourage all those who support me to complain as well.

what a terrible website!!! Can't book online and can't talk to anyone on the phone!!! The productions listed with you must be very disappointed with ticket sales as you CAN'T BUY ANY TICKETS!!! The one star is because I had to give it to post this, but no star for you ticketek....

I was waiting for someone to answer my call for 18mins. Just hung up the phone out of frustration. I just called to make a simple enquiry about an event. But because of their ignorance towards customer service, they lost a potential customer to an event. Event managements should be aware of the terrible service Ticketek provdes. Pathetic scums!

Every single comments i read before commenting myself was negative and 1star rated. Still no room for improvement.

Tried calling Tickeket over 3 hours and no answer, have only had 1 ticket emailed to for concert and paid for 2 so NEED to speak to someone! Very poor service.

i called 21 times in a span of a few minutes and not once was my call answered. whats the point of having a customer service phone number if no one is going to pick up?

Dirty tactics in tickets selling. We purchased on Federer 11am Tuesday morning in print on their website. After we flew in from Syd they Federer into 7pm in the evening session. We wasted so much time and resources and now couldn't get tickets at all then we have to check out Crown Tower Hotel and fly back tomorrow empty handed. Never buy tickets from ticketek! They can change draw but won't refund you tickets.

if i could give negative l would, worse than any bank or telco

Awful! What's the point of asking people to leave a message if they never respond. Tried to call Customer service line 132849 multiple times, never got through. How am I meant to communicate with them. Ticketek= Bad bad customer service. ZERO star (Review doesn't have zero star-shame!)

Went to outlet at Waverley Gardens , system down and has been for weeks

Not reliable in heavy net traffic and no outlets in the western suburbs of Melbourne. What a disgrace.

Tried contact Ticketek for refund to test in Hobart wash out phone line constantly busy no other ways to contact
Will go to consumer affairs

Useless!! Can never get a hold of anyone when you call. Emails are always automated responses and if you go to an outlet they just tell you to call Ticketek directly!! Worst customer service

Constant busy tone for days? Website jams up & cannot reset my password. I simply want the tickets I have paid for?!

Serious? Dealing over 150 times, and no answer? This ongoing lack of consideration for people, respect for peoples money and time, and customer service should be reported to Consumer affairs.

Thanks for your computer generated email in response to my request. It was utterly unhelpful. My request was easy to handle but you just handled it with contempt.

How can a company with such poor customer service dominate the industry. COMPETITION NEEDED!!!!

Ticketek customer communication is incredibly fast and reliable, thorough and helpful! I received a reply less than 24 hours after my online inquiry which also allowed me to include as much information as possible, none of those nasty character limits in the text box!

Can't get footy tickets, their one job is to sell tickets and they constantly fail at doing so for every single event. would give them 0 if I could.

Absolute shambles. Sadly we have to use them if the event is being booked via Shititek. Customer service is pretty much non-existent. Good luck if you need to speak with a human and not close to the CBD.

7 dollars to print my own tickets!!!! Thief's! And still waiting for the email. Had to give up after 30 minutes on hold

appalling service , could not get to speak with anyone after listening to many automated message. My call was urgent about tickets that are incorrect for an event in 2 days. I will never deal with them again.

I have tried Ringing 4x today. I have been waiting on the telephone for over 20 minutes for each call, listening to Advertisements and music.
No Customer service what so ever, and just as well because by the end of the day, I would have lost it!

You cannot select different seats if you are not happy with the ones they give you on their app

Worst. Phone recording. Ever.

Constantly looping through menu options that don't apply to your actual enquiry.
Seriously, if I worked for this company I would be embarrassed with how pitiful this "service" is.
Get your act together Ticketek - would be a 0 star rating if it were possible.

Extremely poor service. Not ready for help. All you can get is automatic answering machine which is not helpful at all. The website selling tickets is nonsense. It blocked me from buying tickets after I registered with real personal information and inputted authentic credit card details a few times. The message it posted was my card was blocked because of security reasons and advised me to contact the card issuer. I even made international phone calls to the banks to check what's wrong with my cards. It's a waste of time using the service of Ticketek.

I'm so over this place worst customer service... there auto servies is terrible.. thanks take our money and then offer no help great..

always says its busy takes your money and then you cant get a hold of them

possibly the worst booking setup ever, never get back to you and you cannot talk to anyone, happy to take your money and then you are on your own.

not worth rating

I was calling ticketek 20 times and no one was answering, bad service

On two occassions I've attempted to buy tickets from Ticketek. On the first I waited in a queue and was allowed access 7 minutes before ticket sales opened. So when the tickets opened I had only 3 minutes left of the 10m slot Ticketek allows. 3 minutes to select seats, put in my information and my payment details. What a joke! I was logged out before I even got to the payment screen. Several HOURS of waiting a second time resulted in seats showing available, then saying not available once I got to checkout.

Similar experience 2nd time around, with my credit card not being processed saying it had been 'blocked'. I attempted 3 different credit cards and my partner's card with the same response.

Tried calling your customer service number only to hear an automated message saying your lines were too busy, call back later!

What a pathetic joke your company is. Worst customer service I have ever experienced. If I could give you 0 stars I would.

Poorly designed and glitchy website. Very long customer service queues.

Tried to buy afl finals tickets online, wasted my whole morning. Went to the store to buy tickets, waited in line for 45 minutes before they told me no club member ticket sales! A bloke in front of me in a wheelchair had come all the way for the suburbs to buy tickets because he couldn't buy them online, and then had to wait outside (no disabled access) only to be told he couldn't buy a ticket either. Some people in the line for over an hour without being told no club member sales. Absolute dogs.

Seems like I will have to travel 50km from home to buy tickets at the theatre - no chance on phone nor on-line with Ticketek as immediately after becoming a member of Ticketek in order to buy on-line, it was claimed my password invalid so changed it but then both my password and email address invalid....back to phone but after being in the queue for about 1 minute, I get cut off. Tried a few times - same outcome. How can a company of this type and size be useless and how does the company survive! Shocking in 2016 to encounter this level of technological incompetence. Found a way! Bypass Ticketek, go direct to the theatre!

Got trapped in a voice recording loop. Does anyone actually work there?

Absolute and utter nonsense trying to exchange tickets purchased as a gift. Don t buy via Ticketek unless you absolutely HAVE to!

I haven't and are getting pissed of with the service you get from ticketek I have rang about 4 times My son has emailed and rang as well This has been going on since November 2014 the concert is on 24 march and I was promised by your staff that I would get the tickets weeks before the concert I have been very patient with your staff but now I am getting angry you . Is this happening to others ?

Wont allow my partner to pick up my ticket for grand final even though she has all my details and has my id credit card i paid with etc. Now have to somehow find time get the ticket in my own time

is ticketek still in business. contact number engaged since 9AM its now 4PM. what kind of company are they running . can you give a negative service score.

Bought 2 AFL prelim finals tickets but only got 1. They took money for 2 though. Now I can't get onto a customer service rep to sort it out. It's tonight! Unacceptable!

wish i did not have to do this , but i really run out of patience with this pathetic company that treats people with contempt. i'm talking about special need booking . have been trying for the 3 days and every time i hold for more than 35 minutes and suddenly the get cut off.
not sure what to do ? can someone advise me on how to get to talk to them ? they have a monopoly and could not care less about customers.
not deserving a star . just can't believe they have actually accepted this standard that they set for themselves. enough said

Is there another contact no??? Contact no. Always busy 24hrs!! Cant even leave a message!! Very poor customer service!!!

Why bother leaving feedback, they never answer the phone so what makes you think they check for reviews???

managed to get the ticket wanted but not the 2 desired. Web site seemed to not support the demand.

Classic example of

"YOU HAD ONE JOB!"

Just terrible customer service.

Can't get someone on the phone at all. The AFL should stop using this company.

The phone lines are so busy they're engaged most of the time. Then when you finally connect, you have to hold for 2 hours. All to correct an error on Ticketek's behalf. Worst company in Australia

Worst IVR ever, worst customer service. Canceling and reissue of tickets without notice and making it super inconvenient for customers. Please will some tech company please come and disrupt this industry

Rang them to check if my ticket, wanted to speak to a live person but the phone system was difficult to navigate. Finally found the option to speak to an operator but they cut the call as apparently there was more than an hour wait. Completely useless

Absolutely useless. They can never organise anything with efficiency. AFL Members On-Sale rescheduled to today...and guess what???...they aren't available when you go on site. I give up with Ticketek

The worst website and customer service ever....awful

My experience has been terrible. How dare you charge a booking fee for a complete lack of service. Disgraceful

Obviously not listening to customer reviews as the service is terrible ! Online service is not working and the phone number not contactable oh and yes outside bussineshours computer voice not much help either

What a disgrace, waited on line for 1 hour only to be told to call back as I was being cut off
unfortunately cannot give a minus rating otherwise I would
will now have to travel into Melboune to office to sort out the problem

No way of contacting them. Never can get through on their customer service number. Sent 4 emails via site explaining my issue but they reply with a template no actual solution. How are these people still in business? They need to be reported

Pathetic, incompetent, poor excuse for a ticketing agency! The App is terrible, can't trust it to work. After being told 'allocation exhausted' for a certain section you can't change seat categories without having to go back in queue and wait for ages to be logged back in. Then you can experience errors! HATE TICKETEK!!! And it doesn't even deserve a 1 STAR rating - way more appropriate would be MINUS 5!!!

Zero care for there customers just get hung up on and the phone robot they use is slow and annoying

Absolutely dreadful......have been calling for 5 days...line is constantly engaged.....concert is tomorrow and I have paid for tickets but not received them!

What a horrible service and offically the worst run company for customer inquiries...

Website is clunky and useless, no way to empty cart so you have to use a new window to see tickets for a different day, no support line, no phone number, expensive to print your own tickets at home.

Staff were very helpful after I had lost my tickets.

I got my footy ticket today, then got 3 spam emails that were nothing to do with the ticket I bought. A few years, I was opted in to 'ticket insurance', this was refunded after about a week. So thats the one star earned.

The service fee charged for an internet transaction, pretty sure other reviews have covered that rort already. It's a pity they have punters over a barrel - I mean where else can you buy the product? (Scalpers - they have better customer service).

Didn t deliver tickets that were a present, now expects me to fly 2 hours to collets tickets on the night.

Utterly appalling. Tickets have not arrived for GC600 and no response to emails and the phone number doesn't even ring. They are a fraud

DIsgraceful. Timed out before we could pay for the tickets we'd selected. Now we can't go to the Richmond final. Worst website ever. Shame on you.

This company is a farce. Have called everyday for past week. Keep getting the same recording. Then phone hangs up. Have emailed them as well with no response.

Can't get through special line for sat performance and can't add companion card no to get carers ticket

Worst call center I've been trying for two days made over 300 phone calls - it's as if they don't even have a call centre!

Take my money yet don't give me my tickets!!

ive been waiting on the phone for over an hour to see what has happened to my tickets and no one has answered its very frustrating i was supposed to get an email but nothing as yet not good enough they quick to take your money but where are my tickets

Absolute sham of an organisation. I have called their number 70+ times today with a busy signal each time. I have also obtained another number but have been on hold for over hour. I have tried DM on social media with no help. There is absolutely no customer service provided by this organisation. 0 stars would have been given had it been allowed to allocate. I have been sent the wrong purchase , yet cannot get a hold of anyone from this organisation. Am I expected to outlay hundreds of dollars to receive the wrong product and not have an avenue to contact them? Fraudulent is what it is.

the line is continually engage no matter what time you ring ??? do they want customers of not ?

worst ticket company, had been looking forward to seeing a basketball game, They blocked my card, my mums and my girlfriends. Ticketek does not know how to answer a phone, when you urgently need them to answer.

Totally unprofessional. Unable to speak with someone.