The Westin William Penn Hotel Reviews

The staff was incredibly helpful and courteous. Unfortunately, my particular room 1045 was frustratingly small, the bathroom had zero counter space and I essentially had to step over the toilet to get to the shower. The TV was so large in relation to the room size and bed location, it wasn't possible to turn on and watch news or sports while going to bed without feeling like you are in the front row of an imax theater.

Staff was extremely friendly and professional. Hotel was beautifully decorated for the holidays! Christopher in the Palm Court was extremely friendly and an asset to the hotel.

This hotel was beautiful inside and out...the rooms were warm and inviting and everyone was very friendly

Beautiful hotel, friendly and helpful service, upgraded us from a room to suite at no charge. A great experience.

We arrived at our check-in time and we were told that our room wasn't ready. I questioned this and we were told that a select guest had a late check-out and they weren't sure when it would be ready. After showing my disappointment for a few minutes the manager came over and punched a few keys and made magic happen. The previous night we stayed at the Hampton which had better service, cleaner rooms and better amenities. This is 2017 and a "luxury" hotel makes you pay for WIFI??? Most of the staff was very nice and the food was very good.

I went to the Omni as my fiance's guest for a work Christmas party. The event was on the 17th floor in one of their many ballrooms. The hotel was very historic and the rooms were beautiful and extremely detailed. Seemed like it would be a great place for a wedding.

Only there for 7 hours but seems like a super nice place. Biggest standard hotel room onhvae ever had. Lots of great vintage details like the mail chute by the elevators

The staff was very rude. The luxury was not luxurious. Supposedly when booking through a third party the room choice is merely a suggestion, so we were given a room with two double beds rather than a queen. However the hotel staff seemed to blame me for this... So we had to push the beds together... And they wouldn't even help us do that... Good customer service knows that the customer is never wrong, takes responsibility for a problem and apologizes rather than cast blame on the customer. I'll never stay at an Omni hotel again in my life and I don't recommend this hotel. Absolutely awful. The Fairmont or Kimpton are a much better choice.

Nice hotel, staff was super friendly. In and out privellage on car was a plus. Good price and comfortable stay. Cocktails were excellent.

Does not give free WiFi unless you subscribe to their loyalty program. charges $6 for bottled water in room. 21% service charge on room service...very limited menu at the Terrace restaurant

Really high class atmosphere, cozy rooms, polite employees. They really do everything they can to make sure your stay is top notch.

Beautiful and historic, for a coffee break or an event, the location and service are excellent!

This is a beautiful hotel and the service was fantastic. So glad we got the chance to stay here.

Beautiful historical property with old world charm and service. We were attending a conference and stayed for 3 nights. We loved the Terrace Room and Christopher was our favorite waiter. Very friendly and knowledgeable and went above and beyond to help my friend with food allergies. An excellent experience overall. We did not want to leave. Also the beds and pillows are amazing.

This place somehow oozes history and has all of the modern day creature comforts. It is a must stay.

Lower level rooms need some work. As long as you are in a renovated room, it's fine. Sill dark and dated. If you're looking for luxury and uplifting, this isn't your place.

Classic hotel, smallish rooms but good beds. Park across street in municipal garage.

Beautiful hotel, easily accessible. Was here for seminar, but would definitely come for extended stay.

Very inaccessible! Stairs everywhere, even highly illogical places

No hot water, their front desk's response was "can i help you with transportation"

Such a fancy place. Great location too. Nice gym.

Beautiful old hotel. Rooms have been remodeled, but maintain old charm. Stunning lobby. Nice fitness center. Location is the middle of downtown close to several nice restaurants.

Went to tea it was wonderful. Hotel is a treasure. It's like entering a different era.

Wonderful location. Friendly staff. Leah at the front desk was fabulous & very kind. Will stay again.

The 17th floor was a nice space for a conference, with the staff making sure we had everything we needed.

Great location on the Riverwalk, walking distance from Independence Hall

Good rooms, neat hotel, you can see it's grand history with the museum inside. A neat place to stay the night.

Fantastic time staying here. Incredibly helpful staff

Great customer seevice and breakfast buffet. Ellegant lobby and rooms.

Nice lobby, with cozy bar with very friendly bartender and bartender. Tasty beers and snacks!

Beautiful hotel, the room had a great view of the city and a very comfortable bed. We loved the tavern for drinks after the game.

This has the most elegant lobby in Pittsburgh, and staff is Very Attentive. Awesome Hotel.

The rooms are very unique, with the layouts varying from room to room. It has a unique feel and I enjoy the accommodations. The staff is friendly and I recommend the hotel.

Favorite place for lunch. Look at the water and people watch.

Great drinks and desserts, beautiful spacious rooms.

I BOOKED A ROOM ON APRIL 25,2018 FOR A INE NIGHT STAY ON MAY 27,money was already taken of my card,they refused to let me get my room
THIS PLACE IS RACIST..AFTER I TRYED TO GET MY MONEY BACK THEN..THEY THROW ME OUT NO MONEY NO NOTHING..THIS HOTEL IS NOT FOR PEOPLE OF COLOR AT ALL..NEVER STAY THERE IF YOUR BLACK...SUPER RACIST PLACE...PERIOD..

Excellent stay in a beautiful historic hotel. Check in was quick but not friendly so that was odd. But room was comfortable and clean. Asked for a mini fridge that they brought up right away. Loved the little touches like bathrobe and cotton swabs. Very quiet and couldn t hear other guest noise, just my mini fridge and AC. Lovely view of the city and fountains. Shower had amazing water pressure but toilet was slow for some reason. Bed was fine but pillows were feather-like so I wished I brought my own. Housekeeping was so kind - thank you!

Wish I could ve had the high tea which sounded fun!
Would definitely stay again.

A four-star hotel at least deserves a 4-star rating, but NOPE!! While the exterior leaves you yearning to see the inside, you are left disappointed!! Old pipes, lead to brown water everytime I showered. NO BUENO!! I travel a lot for work, I see a lot of hotels; Omni ranks amongst the lowest. Sorry. They only credited me one night!! Should have fought for two free nights. The hotel smells old and ancient. The lobby gives you an Old Hollywood feel, something I actually liked. Would I stay here again!!?? Probably not!

Reserved a king room ended up with a nicer queen room.

My room was on the 16th floor, the rooms were very nice, very comfortable beds. I was attending a wedding, and the urban room and terrace room event areas were just fantastic.

Elegant old hotel. The entire staff is friendly and helpful. The dining and bar service is great. I would definitely stay here again.

Beautiful historic interior - come for the chandeliers!

Very classy and quiet place to have drinks and conversation.

The only drawback to the hotel was the room we stayed in, it was close to the HVAC and you could here it run.
The Starbucks downstairs was little busy bust staff was great. If you in a hurry I do recommend putting in a mobile order if you re going first thing in the morning between 7am-8am.

If you book through a third party, they may not honor your reservation. Booked a king room, upon checkin they gave two double beds. Went back downstairs and was told only a Queen room was available. No apologies, they didn t care. Also, the Queen room has a plastic bag over a fixture on the ceiling, screams luxury.

I was visiting a friend who was staying at the hotel. I love the historic, grand atmosphere provided. It's in superb condition and beautiful to behold. The rooms were spacious and provided ample room for five young adults to talk and socialize.

Attended a conference and had a good time. The ac didn't work well in the ballroom so it was a tad warm, but the hotel was easy to access, clean, and had nice, helpful staff members.

Beautiful hotel it looks like something out if a movie

Beautiful charm and full of character. Fitness center is top notch.

The hotel is very nice and beautiful. The staff was very friendly and helpful. There is a parking garage nearby. Always a pleasant experience.

Nice clean room, great vintage facility, good service. Short walking distance to convention center. Awesome location, right smack dab in the middle of everything--food and shopping.

A beautiful place to stay. A bit over priced, but right on the money with a discount down to paying around $150-160/night.

I stopped in to grab a drink and work for a bit. Enjoyable experience.

Nice hotel with some real character. Needs a bit of maintaince and rooms are small. Got stuck next to a noisy elevator as well. Helpful staff, great location.

Located in the heart of the city. Clean rooms and fast, professional service.

Great place for events and large meetings. Staff members are total pros.

We had a delightful time here, plan to go back soon!

Great location, walking distance to ballpark and downtown bars and restaurants. Historic hotel with a nice restaurant and bar.

Great historic hotel. Too expensive for what you get. Had extra charge applied to our bank account after the extra charged was corrected at check out and were promised it would not be charged. Ruined the experience we had. Tap Room experience was good as well as the food

Beautiful hotel! Very clean. Good sized room s. Comfortable beds. Great staff. There's a Starbucks in the lobby, and a bagel shop on the Grant St side with access from the hotel.

Great little pub to get drinks after work. Not overly expensive. Small, so has the potential to get crowded quick-but usually ok

Clean room. Good access to downtown sites. Several restaurants and 24 hr room service. Pet friendly for an extra fee. Starbucks in lobby.

Nice amenities, friendly staff, clean rooms. The visit was nice.

We had a rather large party for tea time. It was a little troublesome that they accept cash only, considering they are one of the biggest hotels in downtown Pittsburgh. Also, our server wasn't the most pleasant person but we had a pretty good time, nonetheless. Tea was decent and the finger foods were delicious.

Arrived after 8pm on a Friday and I was surprised that most businesses near the hotel was closed. Maybe it's Pittsburgh or the neighborhood? You'll have to walk if you want anything outside of the hotel restaurants. Huge rooms but not very modern. Brunch ran out of smoked salmon at 11am. This hotel has at least twelve elevators. Affordable overnight parking directly across the street. Hotel bar. View from 902.

Spectacular Valentine's Day dinner at the Terrace Room. Food was great, and the price was a tremendous value. Top notch service, too!

The rooms are bigger than you'd expect, and the Speak Easy downstairs is a solid bar choice for the late night.

Nice rooms, great front desk service, clean and efficient fitness room. Convenient to uptown and the steel building

Since my late mother's toddler years in the early 1920s, and my childhood in the 1950s, The William Penn remains our family's No. 1 hotel for overnight stays and events. In 1973, I moved to New York, and when I am visiting in Pittsburgh (on average twice each year) from Chicago, I almost always stay at my second home in The Burgh. Recently family and I estimated my 100+ stays over nearly 500+ nights at the William Penn. One cannot ask for much more in terms of comfort that comes with the grand-old (yet sufficiently modern) elegance and professional service of this gem. I love this place. So will you.

Attended for a conference. It was nice and well equipped.

Exceptional service, great location. Can't ask for much more

Room smelled of cigarettes. Poor lighting. Otherwise all good.