The Waldorf Hilton London Reviews

Wonderful hotel. Great location close to covent garden and transport links, theatres nearby, good food also, speaks for itself

5 star prices, but not quite 5 star hospitality!!! Doormen, concierge, reception staff all very friendly. Very clean everywhere. Could not get afternoon tea, jsut 10 mins after the 6pm cut off time, even though it took us more than 10 mins to get a seat..we then waited nearly half an hour for a tea and coffee... breakfast was a bit of a shambles..had to queue to get seated in restaurant where we then waited again for tea and coffee, whilst we helped ourselves to a buffet, which can typically be found in any premiere inn.. shame really!!!

Perfect location for the tourist, right in the heart of the theatre district. Facilities are second to none. Staff are friendly and helpful

On arrival we found dirty laundrey Pants and socks left in the wardrobe. We could not access the business centre and neither could the staff in the master key. This was after several attempts at the staff putting our cards through their system. Staff couldn t care less.

Not impressed. Poor customer service

A classic! Absolutely fabulous. Love Homage restaurant and the bar. Simply divine.

Great Hotel. Great location. Room was very comfortable and clean. Restaurant was good. Staff were friendly, attentive and helpful. Enjoyed our stay.

Refurbed inside and still retaining that old world feel, so room are visually nice but the shower for example is in then bath and pretty tight on space.
Two cool bars and restaurant is well above par for a Hilton.
Very well situated and I like staying there.

I love Waldord London! The architecture, the cleanliness, the staff and breakfast is excellent!

This was our third stay at the Waldorf so you can see we love the Hotel but on our check out this time we reported problem with one of the staff at the desk on leaving the executive lounge the day before we reported this to a member of check out she said I will have a word with management and he would contact us as this was 13/2/15 to 15/2/15 we are now wondering If this was ever reported ??

Nice hotel well located, room a bit small
The Waldorf is a very nice hotel, well located in Coven Garden right in the middle of theaters, restaurants and close to public transport. We were pleasantly surprised to be able to check in as soon as we arrived around 10.30am. The staff is very professional and very kind. Our room was quite small but very comfortable as was the bathroom. The only downside is that it overlooked the air conditioning outlets so it was quite noisy. The breakfast is well complete with English preparations.

Lovely room, friendly staff and tasty food. Would definitely stay here again.

Had a great stay,the room was amazing
Loved the decor of the Hotel the staff were very well trained,
Could not have picked a better location for the theatre and Covent Garden.
Would love to go back soon had a.great time well done Hilton.XX

Great event at the Waldorf. Had a lovely meal also. Location is great

Magnificent and magical experience. Wonderful service. I would not advise driving it there as paeking is a nightmare.

I stayed here two different times recently on a week-long business trip. Both of my rooms were great -- comfortable bed, clean, and quiet. The breakfast and choices in the Executive lounge has something to be desired but overall, a great hotel in a great location with very friendly staff.

Excellent service from all the staff I had contact with. Great food, particularly gluten food. In all a fantastic setting for a professional event. I would definitely consider using this venue for future events.

Nice food... Shame about the service. Rude and aggressive staff, they do not know how to talk to a lady!!!! The individual should be ashamed.

The staff is beyond friendly and helpful here and the location can t be beat! The rooms are nice and quiet but we found the bed to be quiet hard and had a few minor other things that prevented a perfect 5 stars. We would definitely stay here again for a stay in London.

A hotel within walking distance of the Opera House.
It is a convenient hotel near the theater of a musical.
The restaurant on the first floor is a restaurant with a good atmosphere, not too expensive for the hotel.

I've stayed at this hotel many times in London. It has always been one of my favorites. This is mainly due to the location as it's close to all the theatres and therefore close to a lot of restaurants as well. It is also really close to Covent Garden which is a great spot for tourists in town. It has a relatively nice cocktail bar in the lobby. The rooms are decent in clean but it is the old British Style hotel rooms that you would expect ncn most places.

I went to a summit here. Amazing building, facilities and food.

Nice hotel, great location for theatre and shopping. The executive lounge has an amazing afternoon tea and breakfast is really good.

Had a lovely early dinner before going to the theatre next door. The hake was superb and the Lemon tart scrumptious! Our waitress Alice was delightful and knowledgeable recommending dishes from the menu and was very attentive. Both my friend and I enjoyed our dining experience and look forward to returning.

They were very professional, quietly serving us during the meal and ensuring we had what we needed between our breakout sessions. Overall a very professionally hosted event and a great representation of the company that hosted the event.

Everything was perfect! Very quiet hotel and still good location. The concierge stuff very helpfulness. We had a lovely, modern and very functional room. Breakfast one of the best in London. AND The cutting edge was the afternoon tea.....such an excellent experience!!!!

Great location near Covent Garden. Rooms are spacious and classically furnished.

Aboustley brilliant. Excellent, kind, helpful staff. Had a really good stay. Dinner was amazing, breakfast was good.

Quite mediocre. Rooms OK - but a little worn out. Staff also seems tired and unengaged - however not at all rude, just somewhat disconnected to the guests.

Good location though.

Staff are pleasant and restaurant breakfast was excellent. However, our room was tiny and in need of renovation/refurbishment

Really lovely room, excellent location just a short walk to Leicester Square and Picadilly, even shorter to Covent Garden. Right in the heart of theatre land.
Really friendly staff who couldn't do enough for you

Wonderful hotel, also great for events. As a local photography company, we've photographed a lots of clients here and they have all been extremely happy with the staff and atmosphere. Highly recommend.

Wonderful hotel, very well located in my favourite London area

Good hotel with friendly staff. Clean, tidy spacious rooms. Great dinning, the breakfast is 1st class. Parrot cocktail bar is well worth a visit.
Slightly disappointed with items that should have been in the room, for instance coffee machine was on the booking but not in the room, staff said online and booking was incorrect so don't trust everything on the website.

Rooms comfortable, excellent customer service, food from the set menu was excellent value for money. Drinks in the hotel very expensive.

Booked free flowing afternoon tea for my daughter's 19th birthday and she had a great time. Everything was perfect - food, service and of course the bottomless prosecco!

Great Christmas office party venue with good food and impeccable setting and service

From the moment we arrived, the doorman had a smile. The front desk was so helpful getting extra pillows and offering help to pick up our laundry. The concierge found us taxis and tickets to a show. When we come back to London we will return to the Astoria.

My husband and I paid for his parents to have an overnight stay complete with a champagne tea at the Waldorf in London. Their feedback is as follows: From the moment we stepped out of the cab we were made to feel so special by the Waldorf staff. To be greeted by a bowing concierge (complete with bowler hat) was not something they had experienced before. The reception staff were welcoming and charming. This continuity of service was carried on in the Homage Room where they enjoyed a sumptuous high tea with Mumms champagne. They then checked in to the Queen Superior room. They said the were blown away by the room. It was immaculately clean, had a wonderful bathroom and facilities such as bathrobes and a mini bar. Their bags were delivered to their room. They took in ameal and a show. After an amazingly comfortable night they enjoyed a stunning breakfast before checking out. We would sincerely thank all the staff for making them feel welcome and pampered (and they felt that nothing was too much trouble). It was a truly wonderful experience for them. The Waldorf is just incredible.

Well located hotel very close to Covent Garden and Somerset House. Exec rooms lovely and spacious and Exec lounge a friendly and relaxing haven. Breakfast on ground floor is superb

Great location and a beautiful ballroom for events. Staff are wonderful and very helpful

A great venue for a function. There was plenty of room, the staff were really hard working and the food was excellent. There was a free cloakroom for guests also. Would recommend.

Rooms are pretty dated and bed not comfortable

They also messed up charging to my credit card

Won't be back

I've stayed at Hilton properties all over the world. This was my worst experience in customer service. Exact quote: "My manager tells me to tell you there is absolutely no way we will help you" In response to my request for help With my reservation. Fascinating.
Update- a week later when my assistant called the front desk outright lied and said I checked in, used the room, when I had done no such thing. I had canceled my reservation. Of course they also charged my card.

Very good service professional staff. A nice room very comfortable.
Breakfast very good selection! Recommended.

A friend and I had afternoon tea here on Sunday and were excited about the 'unlimited champagne' deal we had. Our experience, however, was disappointing. We were seated quickly by the front desk staff but then waited for over 20 minutes before a waiter came over to take our order. Other tables around us were also waiting at various stages of their tea. The couple beside us gave up on their glasses of water after they had asked twice.

Champagne was served, then the sandwiches/cakes etc. One hour in we had to ask whether we could order tea since we hadn't been asked what we wanted. Champagne was not topped up voluntarily, we had to ask repeatedly. Bread for the sandwiches seemed like it had been left out in the air for a while and the scones were under baked.

For the expense of afternoon tea you pay for the experience and the service, as well as the food and drink. We felt slightly ill paying for the 12.5% service charge!

Ambiance and setting were great and we really enjoyed the harp music in the background. This didn't make up for the poor service however. There are definitely better spots for afternoon tea in London.

Visited London 4/10/18, My Wife & I decided it would be nice to order a couple of coffees, sit outside Hotel and people watch. We sat at the outside table for ages,no sign of waiters. Tried to catch doorman s eye to no avail, finally I had to go inside to find staff. Uereeka, caught a young lady trainee & I mean caught. Two Coffees appeared in odd cups, complimented by an odd looking biscuit. My point is this it was 5.45 pm & we are by no means unfamiliar to good service.
For a Hotel of your calibre I m afraid you got it badly wrong. Your attention to customers starts from the curb.
As your doormen we ll know.

Stayed here for our wedding anniversary. Although I called in advance to advise of this and order champagne/strawberries for our executive room disappointed they were not there!
Saved by the fantastic Kenzie head of PR who went above and beyond to make our stay superb

Excellent stay, they we're polite and helped in anyway they could. The offered us complementary food vouchers for having to wait for our room to be ready.

Bathrooms are dirty, my fifteen year old couldn't go in the pool because he isn't sixteen and the staff are very rude

It's one of the flagships so unsurprisingly the service was impeccable. The room I stayed in was lovely and spacious, light and airy (nice change to other Hilton branches with dim and dull rooms). Look forward to being able to stay again in the future

Went to a conference here, good Rooms, great supportive and attentive staff, good location

Tired and dark, but good staff and an excellent breakfast.

The only negative we have about our stay here is to do with the surly, unfriendly un helpful staff at the DW Fitness first gym and pool. With the exception of the lovely French lady cleaner at the pool area. They let the Waldorf staff down. The rest of our stay was fantastic! Food great, service brilliant, room lovely and bed super comfy. Rose and her wonderful guitarist (sorry forgot his name) were extremely good and after our dinner it was great to sit with drinks and wind down after very busy week. Thankyou Waldorf for an excellent stay and birthday treat that was left in room was very nice touch. We will be back.

Fantastic location, valet parking, great service, upgraded room, what's not to like? Drink prices a little steep but it is London after all!

Very good location. The front desk manager Rehaim(sorry if I misspelled your name) is amazing. We got there at around midnight and were treated amazing. He said we were the only people who actually asked how he was doing. Manners go a long way. We got upgraded to a great room.

Love this hotel. Great location for what we wanted to do. Beautiful breakfast room. Comfortable bedrooms. Great value for money. Definitely visit again.

Excellent location, friendly staff and a good breakfast..

Fantastic venue for dinner, food was fantastic, cocktails delicious. The staff were very attentive and made it a lovely evening. It would have been even better if i was staying there!!

If you like ancient. Everything is worn down. Wifi was almost none existent. Breakfast for 28pounds was limited and same everyday. Staff is poorly trained and confusing. Only good point is location. I would not stay here if I have alternatives.

Afternoon tea was delightful. Lots of things to eat, a few pots of tea and a bottle if prosecco too.

This hotel matches up to it's name. Superbly located within walking distance of covent garden and the theatre district. The building in itself is striking and authentically historical. All amenities you would expect from a 5 star hotel.
Staff are helpful, professional and friendly.
I was fully rewarded for my Hilton honours loyalty with a stay in one of their Astor suite. Just superb.
Would most certainly stay here again.