The Waldorf Hilton London Reviews

On 24 August we arrived at this hotel for the experience of the 'Waldorf Tea' our group was booked for 3pm. We eagerly waited to enter the restaurant only to find the hotel had double booked our time slot. After a lot of discussion with management another time was offered for the following day at 1pm. As we had already booked another tour for the next day we waited until 4.45 to be squeezed into a corner. The 'tea' arrived minus the finger sandwiches, which I had to ask for, just 5 tired looking scones and some fancy cakes. We were not offered any champagne which everyone else seemed to be drinking, so our personal celebration was a bit lacking, the harpist had even left the room! Breakfast the following morning was equally chaotic, the manager, whom I spoke to a few times, was surprised that so many guests wanted breakfast. There was a lack of toasting bread, porridge, butter and fried eggs. Did they not know how many guests were staying? The staff were reacting somewhat to requests but no one was actually looking and being pro-active. A disappointing experience for us.

Wanted to book a table for 6 of us in the restaurant but no one will answer the phone or return the numerous messages that I have left, called through to the hotel reception as a last resort and the gentleman on the end of the phone was extremely rude, he put me through to the restaurant and I ve again been on hold for upwards of 15 mins, we will take our money elsewhere!!!!

The location could not be better, the reception staff is excellent.
The breakfast is spectacular.
I have missed (for being able to say something ...) some other detail in the bathroom, but I am sure that if you ask reception they provide it without problems.
I will repeat for sure !!

Exceptionally placed this palace of yesteryear is more than a symbol !!! Impeccable service of all the staff, beautiful suite, breakfast too well in an authentic and sumptuous.

Great place to "people watch" my wife was in seventh heaven. Drinks are expensive but you would expect that from the nature of the venue.

One of my favorite spots....bartenders are amazing, staff is very attentive and hotel is very classy. Location is great too

The location of this Hotel is perfect for London's west end theatres, and attractions. The staff offer an exemplary service, from the time I checked in to the time I checked out. The rooms are well equiped, and as you would exspect very comfortable. The breakfast was superb, and definatly caters for the most fastidious palate. The art deco intirior is delightful. Overall I had an excellent stay.

This review is about the bar only!
We went for some late night drinks in the hotel bar. The selection of beer is poor to start with and they were out of some of the few om the menu. The alternatives offered were pretty bad, and at 5 pounds for a bottle definitely not worth the money.
For late night drinks I would recommend going elsewhere!

Executive lounge was outstanding, very well looked after.

I've stayed twice this summer on business for around 2 weeks at a time each time. This should not have the Waldorf brand name nor the Hilton brand associated. There's maybe 2 people in the entire hotel Sunny and one Front Desk gentleman that are genuine.They should really fire everyone else. Restaurant, housekeeping, front desk office and bellman especially, EVERYONE. Customer service is nonexistent. It's as if they hired the worst British people they could find.

In the heart of theatre district. Excellent service by all the friendly staff. Restaurants close by with lots of options. Bus and cab service steps outside the door. Tour buses at the next corner. Beautiful rooms well kept. Glad we booked it and would use again when opportunity presents.

The setting for afternoon tea was fabulous- the staff were friendly and there was an excellent harpist playing which created a lovely atmosphere. Unfortunately we had several flies landing on our cakes and buzzing around the whole time which did put us off and we decided not to eat some of the cakes due to this. The food was tasty but not the best afternoon tea I have had.

Nice hotel in a historic setting. Very friendly staff.

A beautiful venue for a wedding.

The staff were very welcoming when we arrived for the reception drinks. The interior was bright, lux and accessible for all the old people that attended.
Excellent function space.

More Waldorf that Hilton so don't be put off. Bar superb and wine less expensive than you may imagine.

We went for dinner at Homage. The service was excellent and tbe fiid delicious, though the dessert was a little disappointing. The setting was beautiful and a great place for date night!

Lovely bar area, comfy seats, nice decoration and atmosphere, Very attentive Staff, good selection of cocktails as well as custom made recommendations. Just a shame there was too much noise to properly hear the live piano and singer.

The Walford Hinton is a prestigious luxury hotel, of the Hilton chain, just a few steps from Trafalgar Square and all the wonderful tourist attractions of London. It is the venue for important events, especially those related to fashion shows. Sophisticated but not pretentious.

Luxurious seating, lovely ambience, staff are friendly and welcoming. Fab atmosphere and drinks menu, very extensive

Pricey. Went for a drink and had to pay service charge for no good reason!

I was on a conference here and liked the place. The conference rooms were nice, comfy, good sound and visual. Also the staff were pleasant and helpful.

Do not know about the rooms but organising an event there for sure is 5 stars.

Lovely location, the function rooms were spectacular but the buffet was average

Great place. Dazzling indoor pool. The location is a little awkward if you are a tourist dependant on public transportation. Far from a tube stop.

Luxury service and manners as I have never experienced before. Amazing.

Clean, quiet and well apointed. The staff are friendly helpful and welcoming. The breakfast is lovely and the coffee some of the best I've had in london.
The hotels fitness center and pool is an arrangement with the Fitness First next door so can be a bit busy.

My wife and I came to Waldorf Hilton to celebrate our anniversary.
It was a wonderful experience.
The staff is super friendly and helpful.
Radel and Sunny the doorman are exceptionally helpful.
We even got an upgrade to an executive room and without asking, as a diamon member .
The beds are comfortable and the bathroom is modern with great water pressure.
The Hotel is centrally located.
Highly recommended.

Great location to all the west end shows. Great place to stay.

This place was a let down. The closet looked like it hadn't been cleaned in a decade. There were layers of dirt and dust stuck to things. The carpet was filthy inside and outside the room. You could hear people in the hallway and the floors creaked everywhere. The bathroom was an okay size and mostly clean. The tv was big enough. The elevator situation was not good. It was always busy and they're small. I almost always had to take the stairs.

It's ok, I suppose. Good location, albeit on a very busy road. Hence 4*...

Fantastic location all that you would expect from a London Hotel;

Had afternoon tea there, was lovely. Great selection of cakes, delicious scones, as was the tea.

Near the Lyceum Theatre, comfortable rooms/decent sizes, very attentive staff, executive lounge lacking compared to the Hilton Park Lane

Fantastic dinner, delicious food and waiting staff exemplary.Highly recommended.

From the moment I walked in the door the service at the hotel was incomparable. The location was perfect- in a central location it allowed me to walk where I needed to go or catch the bus right down the road from the hotel. The lounge was very nice, as was the fitness room. The interior design and architecture was gorgeous. Overall a very enjoyable stay.
One of the best hotel stays.

Fairly small rooms, but excellent location and service

Superb, excellent staff, food, accommodation and location.

Have stayed at this location multiple times and always enjoy my time at this location. The location is absolutely perfect and just a short walk from Covent Garden and the Strand. Also, they have a great executive lounge and staff is very friendly. Highly recommend and will stay here again!!

An absolute delight.. from the doorman to the front desk, quality, cleanliness and superb pool/gym, a wonderful place and a true experience, every second in the hotel was a moment to behold

Each year we are asked by the Waldorf to create Bespoke Christmas trees and decorations which fall in line with their high standards. It is an honour to do this and every year we have guest give us applause when the trees are finished. this has now become a yearly tradition for us and the Waldorf. We love working here and staying here too. The staff are friendly and the location is perfect. this historic Hotel is worth the stay and especially over Christmas.

Old school on main floor, modern and updated everywhere else...great service

Great place for a quiet night out as it has good food and good service. The hotel has a beautiful hall at the rear which really makes the building stand out.

The location is great and staff is attentive, but they need to pay attention to the details, especially in food service. Delivering soup for room service without a spoon, listing beverages on the menu they don't stock, asking if you want coffee at breakfast and then not bringing it. Two stays ago, the room service staff ate the complimentary biscuits and left the wrappers. Small issues, but it makes a difference at this caliber hotel.

Nice vintage hotel with a swimming pool in a basement.

Phenomenal venue. Excellent staff and beautiful facilities.

Didn't stay here so can't comment on rooms we just ate in the restaurant which was stunning and lovely food.

Did afternoon tea here, lovely
Cheap with Groupon offer

Thoroughly recommend this,service was excellant,as was food. Can't wait to go again xxxxCompany was amazing thank you Amyxxxx

Poor service, heating in 1 of the three rooms did not work, someone came to look three times but still cold in the room and in the bathroom of my parents. Breakfast is not what you expect from a 4-star hotel, very small-scale. All in all a bad experience for a lot of money!

Went for afternoon tea. Indulgent, expensive but highly enjoyable. Lovely service.

Had the nicest stay possile ever here. Felt so welcoming from the minute we stepped in, would be back again. Thank u to all the lovely staff. :-)

This was a lovely place to celebrate our anniversary. The staff were very attentive and nothing was too much trouble.

How such a renowned hotel can serve food as bad as I haf on my visit is beyond me.

We went for a "Groupon" offer of afternoon tea. The staff were very accommodating since there were 10 participants, accompanied by 4 children. Starting with a glass of champagne to accompany the savoury course, we then chose our teas from the menu. A replen of the savouries was offered before the plates were cleared on preparation for the cakes and scones. These were delivered on a tiered cake stand between 2, with plenty of calories per person. The chef had gone the extra mile today, with both a "Wimbledon" and a "Pride" themed pastry.
Users of Groupons will be well aware that a service charge will be added to the final bill. This can detract from the apparent saving, but in this case, we were so well looked after that it was not an issue to simply cough up.
A great treat for all concerned.

lovely room, good location - walkable distances to many places, very good services

Food, Service, and booking was excellent. It would have been better with relaxing music. We can hear the noise from the next room.

Lovely hotel but very average coffee served in the executive lounge

I was sorry to visit when the exterior was under construction ~ I stayed for 6 nights, but it was also sad that the upgrade was stingy.

Lovely hotel with friendly staff and an amazing full English breakfast bar.

I can't comment on the rooms, but the afternoon tea here is very nice. Staff are attentive, there is a good selection of sandwiches as well as cakes and other deserts. There could be a better selection of tea but the tea on offer is lovely.

I really like this hotel. The rooms are spacious for the age of the building and it is central to many entertainment and food options along with nearby pubs.

Nice, outside under renovation which isn't mentioned till you see it, friendly and helpful door staff and a nice location to catch a show

The Waldorf special Christmas' present to us was a pair of dirty knickers in one of the bathrobe pocket! The reception supervisor apologised and offered 30% discount on the cost for the night we had spent in a not very clean bedroom /bathroom and were moved to another bedroom. Christmas lunch was disappointing. The lady at the table next to ours was in tears and stormed out of the restaurant with her husband half way through their meal and another one sent the turkey back to the kitchen 3 times! Such a shame as we stayed in that hotel previously and were so impressed by the room and service that we decided to spend our Christmas there.

Very traditional which isn't of my taste (what do I expect from Waldorf) however is very clean, good food and good service. Would recommend.

Despite the beautiful building and amazing location, the experience we had was decidedly average. Rooms were small and pitifully stocked.