5 star prices, but not quite 5 star hospitality!!!...

5 star prices, but not quite 5 star hospitality!!! Doormen, concierge, reception staff all very friendly. Very clean everywhere. Could not get afternoon tea, jsut 10 mins after the 6pm cut off time, even though it took us more than 10 mins to get a seat..we then waited nearly half an hour for a tea and coffee... breakfast was a bit of a shambles..had to queue to get seated in restaurant where we then waited again for tea and coffee, whilst we helped ourselves to a buffet, which can typically be found in any premiere inn.. shame really!!!