A friend and I had afternoon tea here on Sunday an...

A friend and I had afternoon tea here on Sunday and were excited about the 'unlimited champagne' deal we had. Our experience, however, was disappointing. We were seated quickly by the front desk staff but then waited for over 20 minutes before a waiter came over to take our order. Other tables around us were also waiting at various stages of their tea. The couple beside us gave up on their glasses of water after they had asked twice.

Champagne was served, then the sandwiches/cakes etc. One hour in we had to ask whether we could order tea since we hadn't been asked what we wanted. Champagne was not topped up voluntarily, we had to ask repeatedly. Bread for the sandwiches seemed like it had been left out in the air for a while and the scones were under baked.

For the expense of afternoon tea you pay for the experience and the service, as well as the food and drink. We felt slightly ill paying for the 12.5% service charge!

Ambiance and setting were great and we really enjoyed the harp music in the background. This didn't make up for the poor service however. There are definitely better spots for afternoon tea in London.