Visited London 4/10/18, My Wife & I decided it wou...

Visited London 4/10/18, My Wife & I decided it would be nice to order a couple of coffees, sit outside Hotel and people watch. We sat at the outside table for ages,no sign of waiters. Tried to catch doorman s eye to no avail, finally I had to go inside to find staff. Uereeka, caught a young lady trainee & I mean caught. Two Coffees appeared in odd cups, complimented by an odd looking biscuit. My point is this it was 5.45 pm & we are by no means unfamiliar to good service.
For a Hotel of your calibre I m afraid you got it badly wrong. Your attention to customers starts from the curb.
As your doormen we ll know.