The Neat Company Reviews

Ferrolyn was great ! He took over my computer and it was smoking fast ! I had an older version of Neat that I was concerned would not work with the new software.... but Ferrolyn connected everything and the system works great !

Perfect!! thank you for you help Cyrus A. you are the best!!!

Alvi is the best guy there. He s professional and knowledgeable. He Helped me a lot on my ND-1000 scaner.
Thank Alvi again.

I have had Neat for several years now and they have provided excellent products. They have a great support team that is ther and willing to help if the need comes up. In the transition to Neat 2.0 some favored features were lost/ removed. My review will increase when they return.

During my most recent interaction with support. NeatTech Sarah did an excellent job and was able to resolve my issue and identify a resolution that is going to provide help to the Neat Ecosystem for othe users. Great Job Sarah.

Absolutely the worst possible support of any company that I have ever delt with. I don't care how inexpensive it may be or how useful their product/s are, DON'T buy ANYTHING from them. I'm sure that there are other companies that offer similar products out there. BUYER BEWARE

Neat provided great service in a timely manner. The issue was resolved immediately. Thank you

Same as everyone else. Do not buy this product. I have had it for years now you are forced to use there web based version (Cloud). Meaning you have to pay for it after you had paid for your scanner and software. If you stop paying for the cloud software you can no longer get access to your info F@@@@@ up. They discontinued the desktop application at 5.7. No longer supported. I had 137 errors on some documents trying to sync to my phone app and online application but it kept failing. It took them 1.5 months to resolve the issue. It still really didn't fix the issues. I'm going to try finding a new software were I can store documents. To bad Neat you lost another costumer. There not going to control what I'm going to do with my documents then Nickel and dime me.

Alvin was very helpful setting up my software, explaining navigation and helping me clean and calibrate my scanner.

Christian G. was absolutely wonderful to work with. He was very pleasant and gave me excellent customer service. I am very pleased with my experience with Neat!

May Ann was able to help me resolve my issues in no time. She was patient, and very knowledgeable.

Thanks so much to Lauren A and Maria M. for providing such an outstanding customer service which manifested a great training and love of dedication to their work, employers and their team playing abilities.
Congratulations to neat and their immediate supervisors.
Sincerely,
nader A.

I've been using the Neat program / scanner system for almost five years - it has enabled me to become almost paperless. One of the best benefits of the program is that I always have a complete filing 'cabinet' wherever I happen to be. I am now using the new 2.0 Neat System and have recently had the occasion to require some technical support. My Tech - May Ann G. - was fantastic! She quickly solved my issue as well as offered instructional tools regarding the use of the new and even better Neat System. Great Job!

Mary is an excellent technician; she was patience with me, quickly realizing that I was a novice she guided me through each program to get me up and running again. Even though it took 1 hr & 4 min to get me where I needed to be she did not make me feel rushed. Mary in and excellent representative of the Neat Company, you should be proud.

Do yourself a favor and do not purchase or use anything from Neat, you will never be able to cancel your software subscription unless you file a report with the Better Business Bureau, like I did. And if you purchase a scanner, you will not be able to return it, even though they supposedly have a 30 day return window. The product is inferior and there is no technical support or customer service. They will probably be shut down by the SEC soon.

this is just awful,
the image is horible and costumer service even worse.
people pay a lot of money for this not knowing what there getting into i think there should be a campaign against retailers selling there product

Alvi was a great help today, without his help I would never have been able to get my scanner to work. excellent worker and easy to work with him

Dolly was my tech adviser through the process of syncing the data from the old system to the cloud. She was steadfast in her working with me. She very seldom left my virtual side all the time it took to transfer 8,000 files. It did take a couple of days for the transfer to happen but on my side it was seamless. I can't praise her work any higher.
As for the system:I had the old system on my computer for the last four years. It has always been a slow way of inputting with the scanner and using a program that was no longer supported since 2016. I was not a fan of moving up to the cloud. Not for security reasons just didn't want to change. Now that I have I want to kick myself for all the hours spent that I could have been on the golf course. Of course, I don't play golf, but if I did I would have spent the time there.
Seriously, I can't begin to tell you how excited I am about this product. I wish there were a way for prospective customers to get in touch with me and have me tell them personally how it is changing my work load. But then, if I keep writing this review all the time saved will go up in smoke.

I had a great experience with Mark A, from Neat. He answered all my questions and was very knowledgeable on my problem. I will use and recommend them to all my friends!

Mark A. was very helpful with enabling my sync between the legacy software and the cloud. I really appreciate the time he took and walked me through the entire process! Thanks Mark!

We have owned a Neat scanner for the last two years but haven't used it regularly. I now decided it was time to get the work done but unfortunately, with all of the upgrades in the software, I couldn't get it to work at all. I called Customer Service and in less than 15 minutes, all systems were a go. Love it and so happy that all is back up and running. Totally recommend.

Ronn expertly fixed the problem in a short time. Thank you

The help I got from the Neat support agent,
Ronn Rainier was great. I had alot of issues to work through which took a lot of time but he was very patient and explained everything as we went through it.

Micah did a great job, answered all my questions and experience was great. Keep up the good work Micah.

My experience with Neat's Tech Support has consistently been very good, and today's experience adds to that. The tech I spoke to and chatted with today was helpful, polite, knowledgeable, and spent the time needed getting my computer and scanner working correctly with the Neat software. Thank you!

Today I had issues scanning with the NEAT program it would automatically shut down I thank Dolly for really truly helping me to get back up and running.
Thank You again Dolly

Ritz was a outstanding technician, was very helpful

Exceptional service with restoring my data base, Thanks!

I really had a great experience with your tech. He resolved all my issues just in time for tax season!
THANK YOU NEAT!!!

I normally do not give 5 stars but Joseph was so helpful I had no choice. He was very professional, caring and respectful. Thank you for hiring him, others could learn from him.

Possibly the worst company for customer support or services. If you have a problem with your Neat product just throw it in the trash. If you call Neat you'll never find a live human being.

I was utilizing a very old Neat program and I decided to up grade. I called and they explained the different Neat programs. I selected a program and wanted to transfer all my data in the old program to the new. The customer care individual transferred me to the technical support. This is the place where I got to know my technical data service member very well. He introduce himself and his name was Cyrus A. He asked me what he could do for me and unbeknown to both of us that started a very long and tiring journey. Since my original Neat program was no longer in use, he stated that we would have to make all of the files pdf compatible in order to migrate them to the new Neat Cloud program. I said that would be okay, but due to the very large amount of data (over 6800 files) and the slow speed of my computer it might take two maybe three days to complete. The trouble started very shortly after the initiation of syncing of the files. Even though he had other customers to handle he kept on top of each and every error that he ran into. A solution was found and the progress continued. At the end of each day he would send me an email stating how many hours and what problems he encountered. Well to make a long story short it did take three days to complete. His attitude and demeanor throughout the three days was well beyond my expectations. I was always greeted with a kind word and as the days passed by he never said or communicated an unprofessional attitude. I have been around this old world for a while and seen a lot of it while I was in the military. But I can't remember if I ever met or had dealings with an individual of Cyrus's caliber. Even though the process lasted a long time I felt like I got more than my monies worth. Even to the point where I felt good that the service provided to me was sincere. My hat is off to those who raised him and or was a mentor to him. Thanks Neat Company for having dedicated young men and women in your service.

Marilou was very professional and exceeded my expectations. We moved my ver 5.7 data to the cloud installed ver 2.0. Marilou took the time to answer all my questions during the process.

This is the worst company ever . Dont even think about the get their scanner or their software . Its waste of time and money . You can store better in your computer or any other storage. ITs not separating the receipt the date and the amount always wrong ! you have to work on them one by one . After you do all the work End of the year surprise they dont give report more than 100 receipts ?? 100?? Poor customer service it took them forever to answer me they dont know their system Waste of time DO NOT GET it !!

Alvi took great care of me and was very professional!

Rommel was excellent very patient and clear in his understanding with me

Had a great customer service experience today with NeatWorks...so nice to call for technical help and be walked thru with such ease.

Customer Service was very good. Joseph was extremely helpful and proactive. I don't like that I have to have a subscription to use their hardware but we'll see how it goes.

Good, solid support, with answers to my technical issues and patience in walking me through the process every step of the way.

Ms. May Ann G. was very competent, professional, knowledeable and kind. She not only resolved my issue, she also answered all my questions and educated me how to best use Neat. Thank you Ms. May Anne G.

A calm relaxing experience is not what I expected, but it was exactly the service I received! Thank you!

May Ann G. helped me through the set up and understanding of how to scan and save my receipts on cloud so that I can organize my information for taxes. She was very friendly and understanding and answered all my questions.

Mark A was very professional and quickly handled the problem i was having.

I'm an old Neat customer who needed to come back... and the company no longer supports my desktop software. I felt the need to upgrade to their monthly pricing structure... and am not happy about that.

On the other side, a tech support guy named Myron was the best. He literally spent hours moving dozens of files over and getting my ancient scanner working the way he should. Great job, Myron.

And tell your bosses I said so!

Mark did a great job getting me all set up with my scanner. Thank you

Raymund was a great expert and handled my issues all at once. Very nice and extremely efficient. Thank you for helping me sir. Tom

I was about to give up on the Neat Company because I was so frustrated with trying to make my old Neat scanner work with their new software. Then Tia helped me out - spent a lot of time on the phone and on my computer remotely helping get things working and voila! I m up and running again and the new software is way better. Thanks Tia for your patience and perseverance with a not so tech savvy grandma.

Contacting The Neat Company Support was easy ! MarilouJ was very helpful & offerd to remotely access my pc to resolve the software problem. She erased all the old Neat files and then downloaded the updated software and drivers. She stayed with me until I tried scanning and saving my documents to my pc and Neat File Cabinet in the Cloud.
GREAT CUSTOMER SUPPORT !!!!!

Alvi was very professional, knew his programs and software. Was able to resolve the issues and got me back up and running in a fast manner. He was able to answer my quedtions abd concerns. Was polite the entire time.

I just what to say that Ritz has Great Customer Service Skill. I was having trouble with setting up the Neat on my computer. Each time he had to get help from another dept. which he advised me he would have to call me back the next day. Ritz keep his promise each time until he was able to help me. I really appreciate his help from beginning to end. He also advised me, that if I needed help again it would be OK to contact him. Thank You Ritz for all of your help. Now I could continue to run my business in a more smooth way. You deserve a HIGH Raise!!!!

Ronn was fabulous! He taught me a lot and was really patient with me. He helped me out work with my problem. I love Neat helpers. thanks, Kasie

This has been the worst experience in many years! Bought this scanner and the first time I called they put me on hold for 1 hour and 52 minutes... I actualy called on another phone and was on hold for 48 minutes, as well. I have tried to get this scanner (I bought the top of th line) to work and my questions answered to no avail. Every time I called I got a prson that spoke with broken english and accent and I couldn't make them understand what my issues were.
I still cannot get my questions answered or ANY tech support and am retunring multiple NEAT units. I have never never had such an issue with any product or service and I have spent hours hours on trying to get this resolved. This company will go bankrupt n doubt and I wonder what will happen to your info that you so call put in the "Neat Cloud"? RISKY and just read all the bad horrific reviews and comments before you purchase this product... you are bound to LOSE EVERYTHING

My technician, Sarah, was so wonderful, patient and knowledgeable. I was able to get the help I needed by remote assistance and could not have asked for a more pleasant experience with a courteous professional. I am so happy with the service!!

What can I say, Ritz was awesome in every way. He was professional and friendly at all times. We are now up and running, thanks so much.

Mainly wanted to find out why and cost of upgraded service. Customer service rep, Mary Ann Gibson, was very good and professional

I m satisfied with the Neatdesk scanner and the software. Easy to learn and easy use. The thing I like the most about Neatdesk is LORREN, my support representative. She has gone above and beyond what I expected from customer service for Neatdesk. Because of her, I ve decided to stick with the software and I m excited about getting the upgrade to Premium as soon as I get my business up and running! Lorren, you re absolutely the best. You re absolutely the reason I m with NeatDesk! I appreciate you doing everything you have done for me.

I talked to several people before I was connected with Angelina. All the information I was told we could not do, she was willing and together we came up with a decision that worked. I felt safe with my computer, information and as a person needing assistance. Thanks for improving my comfort level with Neat!

Reginald did a great job helping me resolve my issues. He was very kind and very professional. Great employee!!

I had a big problem with my neat program and needed some major help. thank god for Mark A. He spent a lot of time figuring the issues with the program out and was able to save all my valuable data and records which I really could not afford to lose. All my important records were saved. This company is great. and the technician I had was amazing. The company has improved so much in the past couple years and i am so happy and thank full for their help and most of all the technician that saved me from what could have been a nightmare. Thank you Mark A.

My issue was resolve by the tech in only a few minutes time so I am happy!

I just migrated from legacy Neat to cloud neat. The Tech, Sienna, was very patient, knowledgeable and efficient. It took a little while because my data had a few issues, but she hung in there and everything is running smooth. Thanks Neat!

Raymond was wonderful. Besides being extremely knowledgeable he was so patient and polite. He worked with me for at least three to four hours and never made me feel like I was wasteing his time. Dealing with him I felt like he may have been management. Thank you so much Raymond. If you are not management you should be. Every associate should mirror your customer service. Merry Christmas and a very happy new year!!!

I was having issues upgrading from an older legacy version to the new supported version of Neat. The tech, Ronn, went above and beyond to assist getting my old files synced, drivers on fir the Neat scanner I have and make sure I was up and running. It took a number of hour as I have a slow wifi in our 5th wheel.

The only concern I had was the email about pricing for basic package on new Neat program. It stated you get 4 months free and pay $10 a month. The current rate is $15 a month. They stated I got a discount after I complained but I believe the letter and link arei misleading.

Very Good support and excellent cooperation especially from Lance

Marilou couldn't have been more professional, pleasant and dedicated to solving my problem. She was simply fantastic to deal with and I couldn't be happier with how everything was resolved. My update to Neat's cloud software didn't start off great but Marilou fixed all issues... very impressive... A+++.

Dolly, went above and beyond helping me today. She was patience and persistent fixing a complex problem. Because of her my loyalty to Neat will be many more years!!!

Alvi was good and spoke english well. We had one phone disconnection but Alvi called me back within 5 minutes. I was assured i would have support for the refurbished products i purchased on thar matter time will tell. There is a lot of time and money for the initial setup and service hopefully it works.

Christian G. was the tech that fixed everything wrong with my legacy neat files. He worked tirelessly and patiently till I was able to access them again. Thank you Christian.

Tia was exceptional. She solved my problem and assisted me with accomplishing my goal with a great positive attitude and great customer service sills. Thanks.

had a problem connecting my x1500 with my neat app. TIA took care of it very quickly thank you again tia, made my day

Terrible Experience.A real ripoff. upgraded to over $100.00 a yr.Cannot connect to phone agent.Sorry bought product

My time with support was very quick and efficient. Boogie was the person on the phone with Neat Co. He did a great job.

Your Neattech+11 Clair did a great job helping me out in update my program for my Neat scanner and computer and thanks again.

I had a major problem with my legacy Neat 4.5 for Mac not syncing with the new web based program. I called the support center and after about 10 minutes was connected to a tech. She introduced herself as Dolly and asked how she could help. I explained what was going on and she responded that there were two ways to go in fixing this. The first was to try and get the two programs to sync. She asked if she could remotely connect to my computer and try to fix the problem, I said yes and she connected and tried multiple times but the sync wouldn t stay connected. So that meant the long and tedious route of having to import the files manually. As the session proceeded we lost phone contact so we had to communicate by chat. After almost two hours I said to her that I understood what she was doing and said that there were probably people out there that needed her help more than I did now and that she could stop. We had just scratched the surface of my 5000+ files. I asked if she could send a copy of the chat when we were done and she said she would as there was good information in it. I thanked her and we ended the session.
I didn t have very high expectations for a resolution to my problem as I read many reviews that stated Neat Support was very hard to contact and if I did get through they were not very good at fixing problems. Dolly put those reviews to shame. She far exceeded what I expected and did it pleasantly. As she was doing things she would text me some things to do and what not to do. Dolly and Neat get 5 stars from me. She because she knew exactly what to do and Neat for hiring someone with her caliber of skills and excellent customer service!!! If you need help from Neat, I hope you get connected to Dolly, she was AWESOME!!

The technician was very nice and helpful and patient. My issue was quickly resolved

Dolly was very helpful taking care of my syncing issues

Tia was such a great help to me. She done her job and was very helpful.

I had a great experience with SARAH today at Neat. She was very helpful, PATIENT, and supportive in resolving my Neat scanner issue. This was a fast process and I am happy to be working with my Neat scanner again. Sarah is a real professional and talented representative for the company.

Dolly was able to remote in and help solve my issues...I usually like to do myself with support talking me through but I was in a hurry and needed to get it taken care of. Dolly was very helpful and professional. I'm glad I let her take care of issue. This helped me make the decision to not cancel my subscription for NEAT. She helped me to review all the benefits of NEAT....the FAQs, tutorials, guides that are readily available....the Annual subscription is worth it.

Called and got neattech+6 in short order. She was very helpful and worked me through to a solution in 20 minutes.

When I finally got to the right person he was extremely helpful and I'm back up and running now

My tech support person, Sarah, was helpful, patient, respectful and efficient. It took us several days to migrate my NEAT files from a MAC where I've been scanning documents for over 4 years to a Windows laptop where I prefer to work, going forward. While it was a grueling process, we got it done and I'm able to return the HP scanner I purchased to replace the NEAT. The other manufacturers do not provide the efficient organization system NEAT provides and I can't live without it!!

The best support I ever get, very helpful and the best communication.

I worked with a technician named Butch. He was awesome. He made it so easy for me to move to the cloud. He never once interrupted my regular schedule. He worked around my work day. I was really lucky to have gotten him to help me. Thank you Neat and Butch.

I just spent over an hour with Reginald at Neat support. He was great. He was able to teach me the best way to use my scanner and we ended up buying another scanner which will work even better for my needs. I never would have known all this without Reginald's help. Definately recommend Neat support!

Very professional and technically competent in resolving my problem

Andrea, the tech, was awesome ...........extremely knowledgeable and patient while we installed the newer version of Neat. She was also meticulous in ensuring that all files were synced and backed up after we made the migration.

Tech did a respectful job. Cost is way too expensive.

I would also like to say that the agent Zanny did a great job in helping me.

Mary Lou was awesome. She worked with on three different occasions to help me restore my most current database and saved a lot of time since I did't have to recreate it. I really appreciate her helpful and friendly service. She definitely made my stress level go down.

Legacy support for the desktop version of The Neat Company desktop software ended in 2016 and I just had to replace my hard drive. I installed the latest version but wasn't able to access my 16Gb database. Alvi spent a good deal of time and effort getting my database up and running. He was very knowledgeable, courteous and helpful.

Scanner and software is nothing but problems. Will be finding a new company.