This has been the worst experience in many years! ...

This has been the worst experience in many years! Bought this scanner and the first time I called they put me on hold for 1 hour and 52 minutes... I actualy called on another phone and was on hold for 48 minutes, as well. I have tried to get this scanner (I bought the top of th line) to work and my questions answered to no avail. Every time I called I got a prson that spoke with broken english and accent and I couldn't make them understand what my issues were.
I still cannot get my questions answered or ANY tech support and am retunring multiple NEAT units. I have never never had such an issue with any product or service and I have spent hours hours on trying to get this resolved. This company will go bankrupt n doubt and I wonder what will happen to your info that you so call put in the "Neat Cloud"? RISKY and just read all the bad horrific reviews and comments before you purchase this product... you are bound to LOSE EVERYTHING