My tech support person, Sarah, was helpful, patien...

My tech support person, Sarah, was helpful, patient, respectful and efficient. It took us several days to migrate my NEAT files from a MAC where I've been scanning documents for over 4 years to a Windows laptop where I prefer to work, going forward. While it was a grueling process, we got it done and I'm able to return the HP scanner I purchased to replace the NEAT. The other manufacturers do not provide the efficient organization system NEAT provides and I can't live without it!!