James Lovelace

Review of The Neat Company

I was utilizing a very old Neat program and I deci...

I was utilizing a very old Neat program and I decided to up grade. I called and they explained the different Neat programs. I selected a program and wanted to transfer all my data in the old program to the new. The customer care individual transferred me to the technical support. This is the place where I got to know my technical data service member very well. He introduce himself and his name was Cyrus A. He asked me what he could do for me and unbeknown to both of us that started a very long and tiring journey. Since my original Neat program was no longer in use, he stated that we would have to make all of the files pdf compatible in order to migrate them to the new Neat Cloud program. I said that would be okay, but due to the very large amount of data (over 6800 files) and the slow speed of my computer it might take two maybe three days to complete. The trouble started very shortly after the initiation of syncing of the files. Even though he had other customers to handle he kept on top of each and every error that he ran into. A solution was found and the progress continued. At the end of each day he would send me an email stating how many hours and what problems he encountered. Well to make a long story short it did take three days to complete. His attitude and demeanor throughout the three days was well beyond my expectations. I was always greeted with a kind word and as the days passed by he never said or communicated an unprofessional attitude. I have been around this old world for a while and seen a lot of it while I was in the military. But I can't remember if I ever met or had dealings with an individual of Cyrus's caliber. Even though the process lasted a long time I felt like I got more than my monies worth. Even to the point where I felt good that the service provided to me was sincere. My hat is off to those who raised him and or was a mentor to him. Thanks Neat Company for having dedicated young men and women in your service.