The Neat Company Review

Ramon was absolutely the best! Great diction, and easy to understand. The very best support person I have ever witnessed. He will deserve any success he has. Wish I could get him all the time........Bill Simek A HAPPY CUSTOMER!

Most delightful young lady from the Philippines helped me and I thouroghly enjoyed talking to her. She was quite efficient and took care of my needs!! Thank you!

When I reloaded Microsoft Version 10 home I lost the Neat software and Diane reloaded it for me. in less than 1 hour. Thank you very much.

Hurrah for Claire! She doggedly pursued fixing my issues...I was long ready to give up! She stuck with it and now I am able to use my scanner again. Thank you so much.

Myron was very helpful and resolved my issue promptly!

Steve assisted me today and he was very patient, I'm an older person and not well versed on this software and he help and then asked if I would be willing to let him access my computer so he could see what I was not understanding. He found the problem and left me know more confident in using this software.

Ritz did an excellent job of providing me with the information I needed.

Liza was a Big help and was very patient, she got my scanner up and running

very respectful industrious customer service
helped resolve a Catalina problem

The worst customer service ever! I'm returning the product ASAP! I can't believe how horrible this company is. Also complaining to the chain store and telling them not to carry this product!

I just finished a session with Reginald. I found him to be very knowledgeable and patient. He solved my problems in a timely fashion . It was a pleasure dealing with him >

Tech #12 was so helpful and did my request so fast!

Cyrus A. Very knowledgeable & was able to help me with my problem.

The tech support rep was quite aware of the problem, and she helped me with the issue

Tia was so helpful today! She got us up and running and we are thrilled.

I had major problems with my Neat Legacy not recognizing my Neat scanner. Even though Legacy is no longer supported, I got a courtesy support session. The person helping me was Myron S. and he was amazing. It took a bit more than a day of being logged into my computer, but he got me up and running. I am so greatful to him. He tried everything possible, and when we were back up and able to scan, he patiently waited while I tried every possible thing that might not work as soon as we disconnected. If not for Myron and his skill and patience with me, I would be lost and not able to do my job costing. THANK YOU MYRON

Lance was just great and he got me back online with my scanner. He made it a very pleasant task. I am so grateful for all of his help. My Neat program is very important to me and I can't think about being without it. Thanks again Lance.

Scammer Company collecting many without approval from my credit card for years and i tray complain to them without cooperation

The company I work for originally purchased a Neat Desk Scanner in 2009. It worked great for easily scanning receipts to help us track spending and to help us create budgets. We also used the scan to PDF function quite a bit so we could send customers documents they could sign digitally. Now the company has turned into a cloud data company and no longer supports the "legacy scanners" and "legacy software". In fact you can't even get through to technical support without a paid monthly subscription. Luckily for us we use the old version of their software that stores the data in a program on your computer. Not the case for users that bought at a later date once they started putting the data straight to their cloud service and now have no access to their data without paying the monthly "fee". They are basically holding these people's data for a ransom. The only reason I gave this company 2 stars and not 1 or 0 is because the original software and scanners, though glitchy at times, were very useful. I predict this company will not last much longer.

Dolly was just great - hope i get her next time. a real peach!

Lud was extremely helpful and patient. His follow up was wonderful and he was able to restore our files. Lud was clear with his instructions and made sure my system was working and that I understood how to use it. Very pleased with Lud s customer service.

Only gave 4 stars bc of the product...have intermittent issues. Buuuut...whenever I call everyone has been very helpful and my issues have been promptly taken care of. Sometimes it takes a little while but that s just an issue with technology...not the support staff.

Mark, did an excellent job with helping me with my new premium Neat plan which was not a simple process. For some odd reason I could not install the new cloud software with my Neat account. He took control of the situation and successfully resolved all issues... Thank You Mark for a job well done..

Excellent technical support and resolved the issue and explained what to do if the problem ever comes up again.

The support staff really try to get you up and running. Rizza that helped me needs a raise lol! She did a good job.

Alvi did a fantastic job moving my old files into the new system. He was thorough, explaining every step of the process clearly to me. He was professional and patient. Wonderful customer service!

I've used Neat for 11 years. I have two Neat scanners. They've both worked well. A very good tool if you're in business. Anyway, had a huge problem - the system sort of locked down and I could not access 10 years of tax information. The customer service rep Myron was awesome. Literally spent (multi-tasking of course) three days fixing my older system so that my data could be saved. I am a HUGE fan! 5 stars!

Ramon was extremely helpful in resolving the cloud sync issue I was encountering.

I have used Neat Scanners for over 6 years. Initially at my business and now as individual. While I'm not happy that Neat requires annual subscription for the service which used to be free with purchase of a scanner, I'm glad that I can count on their support if needed.
Over the last week I have tried to fix a technical issue with the help of Neat Support & while it took 4 days and 4 different support reps, the issue has been resolved. I would like to thank Joseph S. of support group for his perseverance and professionalism to get this issue resolved. However, in fairness I need to point out that not all support reps are as knowledgeable, professional and determined to help customers as Joseph S.

i was amazed at what my Neat Tech did for me. She went above and beyond to get me going again.Very happy.

Ramon was patient, articulate, skilled, competent, polite, kind. and very efficient in the excellent service he provided me. I think the best customer service I have ever experienced! Thank you.

Great support provided by Dolly. Helped with several issues.

Cyrus A was fantastic in his support. Very patient and did not give up if the program didn't work. In fact, he stayed with me the entire time to ensure it worked. Great job from a most pleasant person. Thanks Neat forgiving people like Cyrus.

My Experience with customer support was AWESOME! I'm not real computer savvy....This gal was so helpful, nice, patient, calm, clear voice, time generous, and CHEERY!! Thank you !!!

** "Like this review if you agree"**
The only time since Google review exists that I would have actually used half a star review. This business is more than just bad products or even worse service, but rather a fraudulent and manipulative company based on the only value in its foundation: to get as much money from anyone as fast as possible, no matter the cost, NO PUN INTENDED. Stay away. Find an alternative. No one should be treated like a wallet.

Angelina E.spent hours helping me resolve an issue between my PC and Neat. She did not give up and I am very happy. Problem has been resolved.

Ronn was able to help me get my scanner working with the new software. Very Helpful. Thanks.
PS: Crowd noise in the background made hearing him difficult, but I got through it.

Liza was exceptional in the support I needed. She walked me through the process to get my scanner working properly.

Christian G was a great help to us! he deserves immense credit for his time and work helping us understand the NEAT system and scanner. thank you!

Melvin was extremely patient and helpful. My Neat scanner driver wasn't working and unfortunately he wasn't able to see my desktop during a screen share because the internet was going so slow. But he was calm and was amazing at explaining how to navigate it and fix it... Thank you so much Melvin.

I have had my NEAT scanner for 7 years ... I love it... today had an issue and Steven from Technical support stayed on the phone with me until it was resolved. He was very patient even when I was frustrated

Horrible to Non Existent Customer Support. I am trying to recover receipts I saved. I call for help, I am told use the website. I fill out the online form and there is no send button. Support is a Scam

Very helpful customer service and always resolve the issues I have. Thank you Alma.

Ronn was amazing, he took control of my computer and fixed everything like a professional. He knew exactly what he was doing, no questions asked. He took his time and helped me with everything I needed. My issues were resolved in under a half hour and I was able to communicate with him effectively the entire time. Great service, Highly recommended!

Great support. The representative persevered until he solved the problem.

She was very knowledgeable and was able to get my setup with Neat despite numerous error messages re. logging in as administrator. It took a while, but we were ultimately successful and I am greatly relieved.

I was not able to connect my ND1000 to my computer.. but maryann got in to my system and has me up todate

Thank you

Larry M

Tech support was fantastic. Needed to move cloud files over to new account name and was assigned Marilou J for support. She worked with me over the next three days copying and moving files as well as verifying everything was in place. Great response and extremely helpful she was wonderful to work with.

I had switched form the legacy software to the cloud one, although it was a long process, but Alvi from the neat support made it happen, he is very nice, helpful, and kind. Thanks Alvi !

I have been using NEAT for at least 5 years.
I create folders to keep expenses in. Usually I am OK with what I do but last night I somehow deleted files.. years of files, thousands of receipts.
I could not find them.
I pay for tech support in case I screw up. Today that support paid off sooo much. I spoke to Jolene, and she took over by remote, OMG saved my life.. She got all my files back, I did not see them in trash otherwise I could have done it. Somehow they were in my filing cabinent.
I can not praise this company and their techs high enough..
When you have taxes to do, you want to do it right and since you have all the receipts it makes it so easy. The techs will help you or even take over for you with remote...
Thank you Neat for your wonderful product!!!!
Merry

I just upgraded to the cloud service, and was having trouble having the software recognize the scanner. Dolly was extremely professional and knowledgable and fixed it in less than 15 minutes!

I worked with Lud in tech support migrating from version 5.4 to the latest version. We ran into many road blocks but Lud persisted and he was finally able to get us setup and migrated. I can't say enough positive things about my experience. It took a little longer than anticipated with our corrupt database but it is done.

Thanks again for all your help Lud.

All the revenue they dishonestly accepted from selling the abruptly discontinued and now useless hardware is being poured into the development of their perpetually subscription-based software. Loyal legacy users have been left out to dry. No way am I trusting this poorly millenial-run company with cloud storage of sensitive documents. My $300 Neat scanner is going into the garbage.

Mark A spent a huge amount of time with me this morning to trouble shoot two problems that I had with my scanner and processing. He basically rebuilt the whole system from the ground up to fix two small things. When all the easy fixes didn t work, he never gave up and continued until it was fixed. I really appreciate him. He should get a lot of kudos and a raise!!!!

Had the pleasure of getting assistance from Mary Ann G at the Neat Company. My scanner, (5) years old, was no longer functioning with my new Mac with High Sierra 10.13.3

I contacted Neat, and with Ann's help and her several hours worth of service, she got the system updated and operating perfectly.

Thanks to Ann and the Neat Company

Having purchased Neat better than 10 yrs ago, I had no idea how to move forward with a subscription and start to utilize the system for my home-based business. Leslie was phenomenal in her professional and extended courtesy to stay on the phone with me for over an hour for my comfortability in using the system. I really appre iates the customer support.

Alexa was amazing. After over 2 hrs working with her, going from Legacy to Cloud, we now have a great understanding of how to continue our business and home records using the cloud----Alexa-THANK YOU, THANK YOU, THANK YOU. Thank you for your patience and knowledge.

Wayne and Debi Gregson, Clearwater, FL

It is incredible that this company is still in business. It is the worst piece of software I have ever used. Clunky, continually crashes, doesn't sync with the cloud properly, over priced, and not nearly as good as other products on the market.

Melvin was patient, knowledgable, and explained things well.

Claire was excellent! She listened to what I needed, answered every question and demonstrated along the way.

Alvi was very thorough and patient with me. I am not computer savvy but because of his detailed instructions I was able to successfully connect the software and start working right away.

Melvin did an excellent job helping us get all setup!!! Thanks a bunch Neat and Melvin!!!

High ranks, he was nice, polite, very easy to follow, great teacher.

There support team is awsome they solved my tech issues stayed on the phone with me until the issues were solved great support team thanks guys

I am in agreement with the customer who wrote the review. Their customer service is terrible. I purchased plan in May 2016 and they were debiting my account. However when I tried to access the account in June I received a message my membership had expired. But they were debiting my credit card account. This company is a rip off and is profiting from people. I have purchased many scanners in my life and once I purchased them I never had to purchase a membership plan to use the scanner. Now my documents are in the scanner and I cannot access them. Buyer beware!!!!!!!!! I wish I could rate this a zero.

Excellent service from Ronn at Neat tech support. Quick and easy!!

The support with Angelina was outstanding the time spent on explaining and training for the software not to mention they spent hours helping to arrange and migrate information, I would not have dreamed that they would be willing to do all this.

I had a pleasant experience with a representative today. I'm hoping Rizza gave me all the information I need. Looking forward to getting my iphone app downloaded. Thanks

The tech support provided by Neat was much better than I expected. I had what I would have considered a complicated issue. First I had an older version of the desktop software mixed with the web version. I was unable to see my NC1000 using a USB Cable and when I looked at my files from previous scans I saw only blank space. On top of that my scans were coming out with half the page streaked and blurred. My neattech+23 support person was outstanding and very patient. Though I am tech savvy and understood everything they were doing I appreciated the questions and explanations provided me. I say now that I am back up and running (scanning) and have lost no documents in the process my Neat scanner was well worth the cost.

great help in getting my Neat drivers reinstalled after nothing else seemed to work

Neat is very easy to use. No longer requires downloaded software on your PC. Technical support, when needed is fanastic.

Christian was friendly and maintained a true customer service attitude. It was a pleasure dealing with someone who understands good customer service e. Thanks, Christian!

Claire was very knowledgeable and patient. She resolved all my problems.

Customer Service is terrible to get ahold of....You have to have a certain level membership before they offer you customer service by phone!! To contact them by email is nearly impossible!! BEWARE...

Ronn was very informative and helped me a great deal

Neat tech #11 Christian was amazing, the time required to get me back up and running would have gotten on my nerve but he didn't appear to mind and was polite and courteous through it all. thank you so much

At first I was very frustrated when I found out that you can only call them if you have an annual subscription of $120 a year. I opened a case and emailed them, after all I spent $250 on my scanner already. After a few times emailing back and forth the rep agreed to give me a one time courtesy call and sure enough Joshua called the next day. I was on the phone for him for 2 hours, he needed to install a new software and 2 more drivers from the website that you only get access to when you pay the $120 annual fee. Thank god they do have a 30 day free trial so I signed up and got all programs. I will definitely make sure to cancel before the trial period expires because I don't see the point to have a subscription for an office equipment. It is not like they maintain it or fix it if it breaks. I think that part if very poor of the NEAT company, they told me they had changed this 1 year ago. I am positive it does not necessarily help their customer retention because they are making it really difficult. Joshua however was very professional and helpful and set me up so I can use the regular software locally on my computer once the trial is finished. He ensured everything was working and answered all my questions in the process and was very patient about it.
My message to the NEAT company, this wouldn't be a 5 star review if it wasn't for your brilliant employees, the product might be good but the company philosophy or SOPs stink!! I say get rid of that damn subscription if you want to sell more products. The scanner by itself is already expensive. No need to give the buyer a hard time additionally.

I have had neat receipts for years and love it. I got a new laptop and could not get my nm1000 scanner to work. I have a cloud based subscription. It took awhile but got it all done in one call. Liza was clear and patient and fixed the problem for me. Thanks Liza!

I had a problem getting my scanner to scan to my computer. I called support and talked to Tia who was very professional and very good at what she did she got where i needed to be and i thank her kindly.

Contacted Neat tech support. Cyrus, at Neat, was very helpful with my problem. My questions/problems were simple (it turns out). Cyrus explained what I need to do and showed me information on Neat's web site.

Alexa was wonderful. very helpful and answered all my questions.

My recent support experience was very positive. My case number was 201110. The support person was knowledgeable, gave me my options and was able to fix my issue with one call. He was polite and efficient.

Worst customer support experience EVER. And that's saying a lot. I've waited on Live Chat for 1hr+ only to be disconnected when I was finally next in line. I waited again for 45 minutes on Live Chat only to have the "person" tell me they would only send me links to help articles which I'd already tried from a previous attempt to get help from Live Chat.

I've had email support send me a phone number to call only for it to never connect to a human. After 12 minutes on hold, the system said, "Please call again. Goodbye."

After eight attempts to get help from this company, I have still yet to receive an ounce of assistance. Glad to finally have surpassed my limit. Moving on to another service.

Cyrus A. was very friendly, courteous, knowledgeable and was able to help me clear up my issue. He also help me to understand the new operating software for my Neat scanner.

The online chat feature with Leslie was very helpful. She was very thoughtful and resourceful. Thank you for your help!

Neat software setup just finished with tech support May Ann. I like the way the software scan documents receipts, categorize and reports. It's easy to use on your mobile device tablet or laptop.

Customer service was awesome. The agent helping me was professional as well as Knowledgeable. Jorge made sure that my issues was resolved before ending the call.

Loren was excellent in her support and service. Her patience and kindness was invaluable. She should be given and pay raise and Christmas bonus.
Thanks,
Jamal Brown

I m sure glad I called these people! They got me up and running! Had a few bumps along the way but these guys are persistent, thanks again!! JR perez