The Keller Pointe Reviews

Great place to work out and bring your kids to have fun while you do it.

The kids have swim classes here and everyone loves it!

Really great place for the whole family! They have a wonderful indoor pool, outdoor pool in the summer, plus a nice gym. The staff a really great too. Helpful and polite.

I really like the gym, there's always a lot of people there. and the mini water park is fun.

I have been a member of the Keller Pointe since moving to Keller, but won't renew my family membership when it expires.

Went to play basketball with my family yesterday and we were playing for a half hour when someone came in and told us we had to leave because we weren't wearing gloves. We were given a ball by staff, so why wouldn't they tell us we needed gloves at that moment? I had no idea you needed to wear gloves while playing basketball. I have been playing basketball my entire life and couldn't imagine trying with gloves on.

My guess is that someone walking the track complained about us not wearing gloves (feel proud whoever you are). I'd love to see the research behind forcing people to wear gloves to a gym. So now instead of using my hands and being able to wash them frequently, you have gloves on that never get washed and touch everything? How is that helping anything, or is that just more of a placebo to make people "feel safer". I guess only when someone injures themselves will this policy change.

Anyway, extremely disappointed with these new rules. I pay for a full family membership but can't actually use anything except the pool.

This is a great community spot. Really top notch. Great place to relax or workout.

Very nice, courteous staff. Clean facility. State of the art equipment. Great place for family

Cancelling my membership of over 13 years because I would rather swim somewhere that does NOT put extremist right wing propaganda on nearly every television in the gym.

You just don t make your customers feel welcome when you have 50 screens with people saying that their existence is a threat to the country.

Restrooms are kept clean. Free swim time in the pool lanes is tricky, but there are always lots of kids and families making use of the other water park features. The weight lifting area can get pretty busy, but there is a machine for every muscle group, dumbbells, benches and squat racks.

Really nice facility, both inside and out. The building itself is great: always kept really clean, they have great high quality equipment (and a variety of said equipment) to use, an inside running track, both an inside and an outside pool, WiFi, basketball courts that can be used as a multi-use facility, and then several different events & activities going on the for the community to participate in. The outside is pretty cool as well. Like I said, they also have an outside pool, a playground, a dog park, open fields/wild spots (some with good, natural trails), horse trails surrounding the premises, lots of parking, and then they are also connected to the Keller bicycle/running trails that spread trough out Keller and the surrounding areas. Very cool place to be at!

We went to the Keller Pointe for the first time ever yesterday. It is a nice place, but the lifeguards are not the most pleasant people. My husband, 6 year and myself went to the outdoor slides and rode it down about 20 times. We went and go into the pool to relax a little (tired from all the steps). Later my daughter decide she wanted to enjoy the slides again. We climb those stairs again just to find a different guard on post. We measure and said she is about 1/4 inch shy and CAN'T slide. What?? I told her we have been down it about 20plus times, she just said she cant go down. So, we hiked down the steps and to the head lifeguard. She stated it was up the the lifeguard on the post if they want to let her slide or not. WHAT?? We waited until another guard came on post and up we went again, she got to slide 6 more times to be exact. Well the last time I decide to stay at the bottom of the slide, when my daughter came down the lifeguard that WOULDNT let her slide was at the end watching kids come of the slide and starts yelling at my 6yr old telling her that she knew she wasn't to be sliding down because of her height. Well this momma bear heard it and was very upset and went right over to the head guard and told her how I felt. Its one thing to not let a child go down the slide after doing to 26 times, but when you start jumping my child is another. You never talk to a child the way she did and first of all she should have talk directly to me (the parent or my husband) For God Sakes she is 6 years old. Love the place, but staff needs more training on how everyone should follow the same rules and everyone be on the same page. Plus, how to talk to kids or talk how to talk to the parents first..

After reading many reviews, I find it interesting that the owner responds to almost all positive reviews but rarely any negative reviews. I think this says it all. Based on the owner's obvious lack of accountability and efforts to remedy issues, I will not be taking my child there tomorrow as I had planned .

My family has had a great time at the pool with every visit!

Lots of fun for the family. Reasonable day pass rates to enjoy both indoor and outdoor areas.

Kids love the place especially after the renovations the great perk of being in Keller resident

Good gym. It is a little small for the amount of people that attend. If you can go during the off hours then you won't have to wait for equipment.

Very very nice location.
The indoor water park is great.
The gym and showers are top notch.

Edit: I was a member for over ten years. I finally got tired of the weekend birthday party crowds, the muscle heads dropping weights and breaking equipment, and the brain-dead Conservatives with their Fox "News" and One America lies. Most of the time, the earnest staff was too busy to change the channel from lies. I will miss seeing families and children, but I have a better experience at a commercial gym for one third the price!

We had my 4 year olds pool party here and it was wonderful, worth the $$$!

Everything you need for family sport activity for decent price. Pool, gym, basketball and much more

Indoor pool, good quality equipment, indoor running track. All the stuff normally found at a high dollar gym

Basketball, gym equipment and indoor and outdoor Waterpark. Pretty good way to spend a Saturday or Sunday.

It's kinda expensive and crowded on Saturdays. Pool is usually closed and cleaning usually takes 1+ hours. I had fun but not really worth it...

Great place to cool off. Food is pricy, but the property is clean and safe.

Great park! It has a wonderful dog park and very dog friendly. The playground is very nice too.

Great rec center, the pond is a great place to teach little ones to fish and the playground is in excellent condition

Great place for the smaller kids, has both an indoor and outdoor pool, and both pools have slides and lazy rivers.

Nice workout equipment and pool. Sometimes it's difficult to get to equipment you want because of crowds. The pool is kept pretty clean

What kind of establishment forces young kids to walk all the way up a winding flight of stairs and wait in line only to be told they're too short to ride a water slide??????? Literally every other water park or theme park has a sign showing how tall you have to be to ride a ride located at the entrance of the ride. I mean how much does it cost to put a little sign at the entrance of the water slides?? I mean we are talking about sending little kids shorter than 42inches back down the stairs crying their eyes out. Absolutely terrible. Either put up a sign or have a life guard stand at the entrance to measure kids instead of at the top. We won't be back.

Another family fun place to have fun in the sun. You have the choice of outdoors and indoor swimming for the whole day. Prices are good so is the food.

Wonderful rec center with a great selection of machines, weights, and water recreation

Great place for families to workout and swim! Outdoor pool area is fantastic. They also put on great seasonal events (doggie dunk, pumpkin splash, and more). They just added a treadmill wall for rock climbers that's great for cardio. I wish their workout area was larger as it can get crowded at peak times.

I agree with Josh, this establishment is a JOKE. I took my child here not too long ago and I witnessed a female member of management yelling at the lifeguards. The lifeguards also looked worn out while they were guarding and it made me uneasy, probably due to them not getting any breaks after working in the sun for hours. I will not be bringing my child back because I will not support an establishment that abuses their employees.

Indoor water park was great! Friendly and helpful front staff.

Wonderful facility! I have enjoyed working out here for years, enjoyed it so much I decided to get a job here and have loved every second of it! My co-workers are AWESOME and our Supervisors put the "super" in SUPERB! Truly the best place to get a summer job!

We ve been members for about a year and a half now. It s a great, clean gym. We regularly use the daycare and it s excellent. I ve also noticed low staff turnover which is always a good sign. We just finished a swim lesson course and will sign up for another before the summer is over. The swim instructor was great too! Thanks Keller Pointe!

The Pointe is a great family friendly place with nice facilities, great classes with qualified instructors and friendly staff.

Wonderful water park. Will be coming here again for sure.

Great place for the whole family. Full gym with plenty of activities

The facilities are great! The variety of exercise equipment, the pools, courts, and track. No matter the weather, I know I can get a good workout to maintain my health.

I've been a gym member for almost 2 yrs now and this is my last. The problem is that they schedule events here, especially during the summer, for non-gym related activities. This week the entire parking lot and driveway was shut down for quite a while because two huge busses pulled up to the front door and stopped, blocking all traffic. People had to complain to get them to move. Today I just cancelled my workout when the driveway was again blocked by over a hundred small children for some event. It is quite difficult finding a parking place on the weekends due to so many cars attending children's sporting events. UPDATE - Thanks for your polite response to my google post... Everyone at The Pointe was very nice and I did enjoy my time here... my problem is that, as an adult looking for a place to work out, The Pointe is not for me. I didn't realize that this is really a Family Rec Center instead of a gym. I just don't like spending time looking for a parking spot, then navigating through all the children and NON-WORKOUT folks playing... I just want to go workout, but your business model evidently focuses on hosting special events, renting out facility rooms, hosting HUGE busses, entire families coming to swim, etc. Not a gym for adults...

Today was the second time I have had an issue with this facility. First, I had to call them when I realized that they stopped charging my card for my monthly family membership, then today, I tried to login to my account it said I was an unactive user. I updated my card information with them on November 8th, they didn't process the payment and cancelled subscription. How is that my fault? The customer service reps who answer the phone are not very polite. The only reason I even went to this gym was for the pool area for my kids, that is the only thing good about Keller Pointe.

I brought my daughter and her friend here to go swim indoor. We are not Keller residents and called before coming to get information on what to do at the front desk. The person (Gabriel) I believe was the one who took my call was very helpful and answered my questions. So later that night we arrived around 6:10pm and waited in line to be helped. A man ( I didn't not ask or see his name) he had an English accent though helped us, but I told him it is our first time here and I am not a resident in Keller and that I needed to check in. He asked my name, and said "okay you are checked in! I asked isn't there papers or other information that you need and I need to pay? Right? He said "um yeah, how are you paying? I said " cash"! He then said" oh, I don't have a cash drawer here, you need to go over there! So I did, and waited and the second guy that was going to helped me stated " oh, I don't have a cash drawer, you need to go over there! So impatiently I did so. The man Gabriel was apologetic and said that their computers were having problems at the moment. Meanwhile while I was waiting, the first man with the English accent was just standing there dancing to the background music and not doing anything. He could have checked me out the whole time. By the time everything was said and done the time was 6:40pm. I don't think I will be coming back. As nice as the facility is, it is not worth being bounced around. They did tell me that they were not going to charge me the non resident fee as an apology, which was nice, but I wasn't even swimming, just the two girls were. So yeah, that is my experience that happened to me.

Great facility!! Clean, family friendly, I highly recommend.

The treadmills in the gym all make a deafening whining sound lately that's so loud it gives me a headache. I have to wear headphones and ear plugs just to use them. It's so loud that I feel like I'm risking hearing damage, either by simply gritting my teeth and bearing it or by drowning it out with music.

Ever since the dog park has opened, there are also never any parking spaces available. People come with their dogs and then take the parking spaces meant for gym and pool patrons because there is such a small number of spaces next to the dog park itself. I understand that this is meant to be a community center of sorts, but was a dog park even necessary considering how small the lot is? More parking spaces were ALREADY desperately needed before this.

No other gym or pool I have ever been to has had such an excessive number of wasps. The poisonous black ones fly around in the parking lot and sting people who are getting in and out of their cars. (I'm allergic to wasps, so this prevents me from even coming during the daytime unless there's a parking space directly in front of the entrance available.)
I've never seen so many people get stung by wasps completely unprovoked in one place before.

This facility used to be very nice, I'm really going to miss it. Not enough to risk my life to use a treadmill that screams bloody murder, but I'll miss it.

Seriously, I have to pay even though I'm not swimming?!? Yea doesn't matter to you. That's Keller for you though.

It's fun at first but after awhile there's nothing to do

All of the staff are very well mannered and treat the kids very well. The management of the staff and program is exceptional. It s kids, so there is always a situation or something to deal with. Jennifer oaks handles each situation w care and respect for the child and parent. Safety and Security is obvious and well maintained w the KP Summer program. So glad we found it and looking forward to it again next Summer -Robert Conner

The place thinks they are better than they are.. the new equipment that was brought in to replace equipment that worked well.. is the pits.
The people who make decisions DO NOT work out or have a clue what lifters want.. the place is so cold that everyone s muscles are tense and risking injury.. the place has gone downhill on being clean after they let go Yolonda and Jose.. the price has gone up $200 for a family pass in the last 2 years.. again they are very
Proud of the place but need to do better..

Very cute place to take the kids on a hot day!a little small so perfect for small children!

Modern machines, awesome facilities, wide variety of classes, fantastic pool and very friendly staff.

Lots of trails and walking places. Enjoyable views, just busy.

An excellent place for a kids party! The party host wasn't as effective as those at Altitude and such, but the facility and party goods were all top notch. Will definitely hold parties here again!

Outstanding community rec center. Excellent state of the art gym equipment. Extended hours

What's not to like about TKP? They do a good job all around!

A really nice facility. It's nice having the indoor pool for days when you don't want to be out in the sun all day. The lifeguards are really attentive and are always completely focused on watching the pool. The gym is maintained nicely with plenty of equipment and the indoor track is perfect for hot days.
The kids enjoy the pool and the camps offered. The only suggestion I would make would be to have the pool open earlier or stay open later until 8 during the week.

Awesome pool area. Inside and outside, big gym as well. Even a rock wall inside.

The Keller Point is clean and well maintained. The staff is always friendly and visual if you need anything

Wonderful recreational facility for the entire family. Premises have been upgraded and the service is truly unparalleled.

Wished the shower stalls would be upgraded to dual handles which could enable a person to select water temperature at will; a one push button seems soooo archaic and imposing of a system, for it forces users to one single temperature and pressure, whether we like it or not.

EDIT: What a disgusting response! One of your workers bad habits is impacting the health of your customers and all you can say is "sorry, we're only human after all :)"? My nieces will miss the outdoor pool in the summer, but I can't bring myself to support a business that should be all about wellness but doesn't have much consideration for it's visitors OR employees health.
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Decently equipped gym. Looove the pool, the lifeguards are great. Wish the other employees were so good.
I passed by one of the employees (bigger lady with greying hair) and she reeked of cigarettes so bad it set off my asthma!! Shocked a gym would employ someone who doesn't care about their health at all!!

We've been members since 2004, TKP has been a great place for our family to spend time together. Staff are always courteous, there are plenty of programs and activities, facility is kept very clean and equipment up to date.

I was really frustrated with the gyms in the area. They didn't have enough squat racks, they were filthy, or they just cost way too much. TKP doesn't seem to have these problems. The gym is clean, people actually wipe down equipment (there are plenty of cleaning stations, making it super easy), and even when the place is busy, it's easy to get the equipment you need by either working in or waiting a few minutes. Though it costs more as a non-resident, the cost is about on par with the Globo gym down the street.

Staff is friendly and attentive. I wish the hours for the kids area were a bit longer so I could workout outside of busier hours, but it's cheap and my daughter always has a great time there! I also wish the weights were better organized, but you run into that everywhere. It's hard to force people to properly rerack their weights.

I haven't used to pool yet, but it looks really nice and I love the idea of an indoor and outdoor pool. My daughter especially loves the playground area outside.

Parking is a bit of a challenge due to the nature of the public playground and dog park, as well as people coming to use the pool. Still, I have always been able to find a parking spot without much effort.

Overall, I love this place and plan to go here for a long time.

Its a family place so expect kids (and Im not sure why this wouldn't be obvious to anyone interested in joining). We have been members for years. One drawback is the lack of workout towels with membership renewal - they used to provide them free daily, and that was before they raised the prices. Im pretty sure the city could eat some cost with the increased home values swelling the coffers. I also wish they added more parking and quit crowding so many events; there wasn't any place else to add a dog park in Keller? All in all its a good, not great, gym, pool, courts, and facility. Can get crowded, but there is usually enough free space to get a workout in.

Went for a birthday party. Had a great time. Lifeguards everywhere!

**Edit: the assistant aquatics director reached out to me and did advocate for my children to give them a better experience. We are pleased with the improvements made and we hope to continue to have a positive learning environment for our children s swim lessons from here forward.**

We joined The Keller Pointe in April and were really impressed. We enrolled our two young boys in private swim lessons in May. MULTIPLE TIMES their coaches just haven t show up and we are left sitting poolside wondering what s going on. NO ONE BOTHERS TO TELL US THAT THE COACH WON T BE THERE. I mean this has happened several times, just happened again this morning. That leaves us having to try to explain to our young boys why they can t have their lesson. Very discourteous and unprofessional. I have worked with the assistant aquatics director on this but it doesn t get any better. My husband asked for the aquatics director s information and the staff refused to give it to him. So basically the management doesn t want to hear if their customers are being mistreated. Also, every 4 weeks their coaches change, we understand that s the way it is, however the coach they are assigned to is RARELY the one who actually shows up to teach them. There s a lot of inconsistency and it doesn t seem like the folks there really care about us or our children. We were very hopeful that The Keller
Pointe would be a welcoming place for our family but it just isn t.

Amazing place! Clean, safe, and we'll maintained. Great place to spend a lazy afternoon. Will definately return.

Amazing pool I had a great time here will come back

I coach a seven on seven football team and I took four of my players there for some conditioning workouts. 7th and 8th graders. While we were using about 20 square feet of their gym an employee came and told us that we had to leave and personal training was not allowed. We were not in the way and we were being mindful of the other activities going on around us so there was really no reason to run us off. The only reason they get 2 Stars is because their facility is very nice and very clean