Barbara Blackard Review of The Keller Pointe
We went to the Keller Pointe for the first time ev...
We went to the Keller Pointe for the first time ever yesterday. It is a nice place, but the lifeguards are not the most pleasant people. My husband, 6 year and myself went to the outdoor slides and rode it down about 20 times. We went and go into the pool to relax a little (tired from all the steps). Later my daughter decide she wanted to enjoy the slides again. We climb those stairs again just to find a different guard on post. We measure and said she is about 1/4 inch shy and CAN'T slide. What?? I told her we have been down it about 20plus times, she just said she cant go down. So, we hiked down the steps and to the head lifeguard. She stated it was up the the lifeguard on the post if they want to let her slide or not. WHAT?? We waited until another guard came on post and up we went again, she got to slide 6 more times to be exact. Well the last time I decide to stay at the bottom of the slide, when my daughter came down the lifeguard that WOULDNT let her slide was at the end watching kids come of the slide and starts yelling at my 6yr old telling her that she knew she wasn't to be sliding down because of her height. Well this momma bear heard it and was very upset and went right over to the head guard and told her how I felt. Its one thing to not let a child go down the slide after doing to 26 times, but when you start jumping my child is another. You never talk to a child the way she did and first of all she should have talk directly to me (the parent or my husband) For God Sakes she is 6 years old. Love the place, but staff needs more training on how everyone should follow the same rules and everyone be on the same page. Plus, how to talk to kids or talk how to talk to the parents first..
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