Today was the second time I have had an issue with...

Today was the second time I have had an issue with this facility. First, I had to call them when I realized that they stopped charging my card for my monthly family membership, then today, I tried to login to my account it said I was an unactive user. I updated my card information with them on November 8th, they didn't process the payment and cancelled subscription. How is that my fault? The customer service reps who answer the phone are not very polite. The only reason I even went to this gym was for the pool area for my kids, that is the only thing good about Keller Pointe.