**Edit: the assistant aquatics director reached ou...

**Edit: the assistant aquatics director reached out to me and did advocate for my children to give them a better experience. We are pleased with the improvements made and we hope to continue to have a positive learning environment for our children s swim lessons from here forward.**

We joined The Keller Pointe in April and were really impressed. We enrolled our two young boys in private swim lessons in May. MULTIPLE TIMES their coaches just haven t show up and we are left sitting poolside wondering what s going on. NO ONE BOTHERS TO TELL US THAT THE COACH WON T BE THERE. I mean this has happened several times, just happened again this morning. That leaves us having to try to explain to our young boys why they can t have their lesson. Very discourteous and unprofessional. I have worked with the assistant aquatics director on this but it doesn t get any better. My husband asked for the aquatics director s information and the staff refused to give it to him. So basically the management doesn t want to hear if their customers are being mistreated. Also, every 4 weeks their coaches change, we understand that s the way it is, however the coach they are assigned to is RARELY the one who actually shows up to teach them. There s a lot of inconsistency and it doesn t seem like the folks there really care about us or our children. We were very hopeful that The Keller
Pointe would be a welcoming place for our family but it just isn t.