I haven never in my life have had the displeasure of working with such rude and vulgar people as I have with temporary accommodations. Every month there is an issue. They are making money off of my insurance and misfortune and they have treated me like garbage every morning it s time to pay my landlord. I do not recommend anyone ever using them! Just awful!!!
Allstate paired us with this company to find us housing after a devastating home fire. They were horrible! Would not return calls and left us displaced for almost a month. In the end we had to hire a local agent and find our own rental. They did not provide us with one single option.
The following is a letter of commendation for Ashley Devereaux, a FANTASTIC employee of Temporary Accommodations--I thought it was worth sharing as part of our review. :)
Dear Stephanie:
My husband, Chris, and I would like to try to convey to you the blessing that Ashley has been to us for nearly a year that we've been homeless. Since we have been "stuck" in the appraisal process with our insurance company for 11 months now, we've been enduring extraordinary stress and anxiety as a family. But one thing we've been able to rely up with constancy has been Ashley's abiding professionalism, compassion, and kindness; Ashley has never forgotten that we are human and have needs that go beyond finding mere living quarters. Rather, Ashley has advocated to our insurance company on our behalf to ensure that we have housing that makes us comfortable and keeps all our family together as whole--including our four-legged family member, Hank.
Right when we've thought a decision would be forthcoming from insurance, and our spirits rose, we shared with Ashley our good news and hopes, and she rejoiced with us. And then when our spirits were later crushed due to insurance's further indecision, Ashley was right back to checking on us to puff some joyful, supportive wind right back in our sails.
Ashley has gone above and beyond her call of duty, Stephanie, and we wanted to share with you that she has made Temporary Accommodations proud...she has lived the philosophy of caring for TA's customers, and she has taken exemplary care of us while we've been in her charge. I shared with Ashley last month that of all the frenzy and chaos that has come out of our homeless situation over the past several months, Ashley has been the ONE ray of sunlight in this long, gray storm. I have shed tears with Ashley, and she has loaned me a compassionate ear. She has not once forgotten that it is a genuine SERVICE she is providing to her clients. In short, Ashley has become a dear friend to us--even if we have never officially met in person.
I am in English teacher by profession, and for me, there is nothing more precious than the gift of words. I offer these words as my own gift to Ashley--to remind her of the love and light that she has brought to my family as we've been struggling with our homelessness...and to remind her of how grateful we have been for her friendship and service. And I share these words with you, Stephanie, so that you can know the amazing impact of what your company's employees do for human beings on a daily basis. Keep up the incandescent work that you do!
May God continue to bless you both with an amazing 2020.
I was forced out of my home because of structural damage. My insurance hooked me up with this company and it was a nightmare from the start. I talked to at least 8 different people over 2 months and couldnt keep them all straight. Eventually i booked my own and gave up on them.
They sent me recommendations in the wrong part of town. I sent them suggestions that they werent able to get booked in time. When they finally booked me a place they forgot to mention it wasnt the one i sent them or one that i had seen. The 1st time i saw my airbnb was when i walked in the door.
The worst part of my insurance claim and the damage to my house was dealing with this company.
Update: Once all rental items were changed to properly reflect what our insurance entitled us to, Temporary Accommodations pays the rent on time and we are left with a life that is close to normalcy. I deducted a star for having to deal with the chaos and miscommunications in the beginning and another for how active they were in finding us a new temporary home to live.
Previously:
After a fire left us homeless, our insurance hired this company to find us accommodations. Throughout this entire process their communication has been extremely poor. They tell us one thing when the reality is completely different. This has left us in embarrassing positions with property owners and vendors, and cost us time and money to resolve on our own. When we informed this company about hotel accommodations so they could take over billing in advance, we were still charged and had to resolve the issue with the hotel ourselves. When providing furnishings for our temporary housing, they did not communicate any options to us, rather they selected the base models even though our insurance agreement entitles us to similar furnishings to what we had in our home.
We know our insurance agreement entitles us to better than what this company gives us, and they are either silent about it or they misguide us.
Most of what Temporary Accommodations has done for me was satisfactory, but these are really glaring issues which unfortunately have left me feeling very disappointed.
We were displaced from our home due to water damage and TA helped us get through this very trying time. Our family of 2 toddlers, 2 teenagers and a dog needed a place to stay during the construction process. We live in a small town so it was almost impossible to find a rental nearby. Temporary Accommodations worked tirelessly to find us a home! TATE is the best representative of any company I have ever worked with. She was patient and helpful and went out of her way to help our family. Wonderful, wonderful, wonderful people!!
Our home flooded with sewage water 2 weeks ago. We are covered by Auto Owners Insurance, and sadly - they use this company to arrange for displaced families. I don't have the space to relate how unprofessional and rude the representative from this company was to me today. They failed to make the proper arrangements for our family of 6, and when I called them to see if they could work with me to find us a place to stay tonight - the representative was so demeaning. When I asked for her name - she hung up on me. Still in shock that this woman is allowed to interface with human beings. It is now after 11:00 pm. We cannot stay in our home. We still haven't had all of the sewage cleaned out of our ventilation system, and the indoor temperature is 99 degrees. I have small children. I have no place for my family to stay tonight. No one should be asked to sleep in a home that isn't safe - especially if it is nearly 100 degrees. Absolutely astounded that they are legally allowed to treat us this way. We have been faithful insurance premium payers for almost 10 years to Auto Owners. My advice to them tomorrow morning will be to cancel this company as soon as possible. This is inhumane.
I've had to work with this company twice through my insurance provider when required to leave the house for construction. Both times I've experienced 20-30 minute delays at check-in because the credit card provided would not go through and I've had to check in and out multiple times in one stay because they actually had me switching rooms during my stay. Terrible experience.
This company has been trying to find a short term rental for myself and my family. We have been working on it for a few weeks and it's not been an easy process. Our place is not even in the repair stage's yet. I can't get ahold of anyone at the phone provided. So fustrating!
HORRIBLE EXPERIENCE, KEEP COPIES OF EVERYTHING THEY AND THE LANDLORDS THEY USE ARE SHADY. THEY TAKE ADVANTAGE OF FAMILIES IN NEED THINKING YOU ARE NOT PAYING ATTENTION. DON'T DO IT
Working with Temporary Accommodations and Ashley was a pleasure to deal with. PMI Worcester is a property management company and places many tenants in housing in the central Mass area. Working with Ashley was professional and efficient in getting one of their clients in our property.
I highly recommend using them for any housing needs.
Mark Ceppi , Owner of PMI Worcester.
Soon after my mom's insurance informed us that my mom will need to be relocated while they worked on getting her house repaired, Tate Decicco from Temporary Accomodations was in contact with us. She asked for my mom's housing preferences and she was able to move my mom into a hotel quickly. When it became evident that a longer term accommodation was needed, Tate again found an apartment that met all of my mom's needs in terms of location, furnishings, right down to the household items. I am very impressed and thankful with how Tate and her supervisor, Amanda took care of my mom. My mom feels taken cared of by this company. They checked in with us frequently to make sure my mom was comfortable. Thanks so much Temporary Accomodations! :)
Kellie S. was great and got what I needed faxed over in less than 2 minutes!
Their failure to follow-up on a routine request ended up putting me out in the cold! I had to do their job for them to fix the situation. Avoid them at all costs. They were rude and did not seem to care at all!
See their response below... More lies! I had been staying in the same place already, they just needed to follow up with the normal approval proccess. They did not do it!!! I spoke with the insurance company and they advised me that they were never contacted by TA!!! I had spoken TA several times and they kept saying that they will contact them. LIES LIES LIES
AVOID at all costs.... Don't believe there corporate lies shown below.
I tried working with this company for a client deal and their lack of communication between departments is astounding. They did not notify their own client that they had secured a property for her for several weeks. They held the property with me, I took down ads, then a week after her lease started, they stated she doesn't want to move in. It's very unorganized here. I would not recommend to anyone no matter how bad your situation. Ask your insurance agency for another company to work with.
I caution anyone dealing with this company, please look at the fees you are charged and don't hesitate to question.
Our family home burned down in January of 2018, we found the rental home that we were in for 1.5 years and did not question the monthly fee that Temporary Accommodations was charging. The fee I am referencing was a "LTP MGMT Fee" of $350.00 a month. When I questioned Temporary Accommodations, the woman said "I spoke to accounting and we don't charge this fee and to discuss it with my adjuster." I then sent her the statement from her company clearly showing where the $350.00 monthly fee was being taken on her companies ledger. The woman said I would have to take it up with my adjuster, of course I asked if my adjuster worked for Temporary Accommodations and I never heard back. Finally after my family was able to move back in our home I sent a very polite email to the woman and asked when I could expect my deposit check from the rental home we moved out of. I was told "since I was the one who wrote the deposit check that was my responsibility to recover the deposit check. You would think after taking a $350.00 unexplained monthly fee for a year and a half you could at least have the common courtesy to send an email or make a phone call to recover my deposit.
Very disappointing, but have come to realize some people/companies take advantage of others when they are most vulnerable.
Our downstairs flooded and our insurance had these people help us find housing. They put us in a hotel for two nights and then Katie found us a home to look at. We viewed the home and moved in the next day. I was surporised how quick that all happened. Katie was always sweek on the phone.
We have been displaced for over 2 months from Hurricane Laura, and TA has been one of the greatest blessings. They are responsive, kind, compassionate, and on top of their game. We have been in 6 hotels since the storm, and, every time we move a little closer to home, Ricardo has had our bill paid before we even checked in. Literally no work on our part. Even better than him has been Shelby, who has arranged us a rental to call home for the next several months. She has gone over and above in every way possible, and she has genuinely done everything she could to help us in this time. Please, do yourself a favor, ask for these two when you need hotel or longer termed housing with TAcares.
This company is horrible! Stay away at all costs. The people are rude and never call you back!
My parents have been without their home due to a plumbing emergency in their home since before Thanksgiving. Dealing with home owners insurance, agents, renovation agents asbestos abatement teams has been daunting. I can not say how grateful I am for the help of Temporary Accommodations.
They have made this process almost bearable. Any issues that arose due to housing they were there to help address the issues immediately. They have been polite, professional, and incredibly helpful in all aspects. I highly recommend them!
Ashley Devereaux, Assistant National Account Manager, was so helpful in helping my family find accommodations after we were displaced. He worked beyond his normal work hours jumping through all types of hoops to ensure that my children and my pets had a safe and clean place to live.
My elderly parents were placed in a hotel and then an apartment by TA (contracted by insurance) after their house burned. Reconstruction of their house took longer than expected and the apartment complex agreed to extend the lease on a month-by-month basis, and did so for several months. Then, they decided to stop and kicked my parents out. My folks had to find storage for the things they had accumulated and go back to a hotel for the final two months it took to finish their house. This was undue extra stress on top of an already very stressful time. What I find unacceptable with TA is that they did not seem to want to be bothered with exploring all alternatives that would have prevented my folks from squeezing back into a hotel. They should/could have asked basic questions like "Are there other apartments within the same complex available for move-in to avoid going to a hotel?". Lazy profiteers.
Business for those in need of housing g after losing their home.
They insisted i Had to sign a lease for way more than i could afford. I explained to him i did not have enough insurance for that place. He told me 1220 a month to share an apt was great. Not here. I felt so guilty and shamed into signing
Cannot say enough about this wonderful organization. My wife and I (along with our two cats) were displaced due to water damage in our home. We actually came home from a vacation to find that a pipe had burst while we were gone. TA touch care of our hotel stay and then got us situated in long term housing. They also facilitated the furnishings and thought of everything we would need. We literally walked into to our temporary home and felt at home immediately. Our cats finally settled in after all the disruption, and we could get back to living normally until our house is ready for us to move back in. Big shout out to Tate! She went above and beyond and kept us posted at every step of the way! Great people!
tacares.com
