My elderly parents were placed in a hotel and then...

My elderly parents were placed in a hotel and then an apartment by TA (contracted by insurance) after their house burned. Reconstruction of their house took longer than expected and the apartment complex agreed to extend the lease on a month-by-month basis, and did so for several months. Then, they decided to stop and kicked my parents out. My folks had to find storage for the things they had accumulated and go back to a hotel for the final two months it took to finish their house. This was undue extra stress on top of an already very stressful time. What I find unacceptable with TA is that they did not seem to want to be bothered with exploring all alternatives that would have prevented my folks from squeezing back into a hotel. They should/could have asked basic questions like "Are there other apartments within the same complex available for move-in to avoid going to a hotel?". Lazy profiteers.