Team Toyota Highland Reviews

I purchased my Toyota from this dealership in 2011. About 2 months ago I brought it in because the check engine, VSC off, and traction control lights were all on. The service department informed me that their mechanic diagnosed it and determined it needed four new injectors and spark plugs throughout. The cost was 1200 dollars and they assured me it would fix the problem. I proceeded to have the work done. I took the car home and three days later all the lights were back on. I brought the car back in and they offered me a rental car for a few days. Four days later I picked up the car and they told me it was just the oil filter losing pressure so they did a new oil change. I again took the car home and five days later the lights were on again. This was three weeks ago. I have since called them at least 5 times to bring my car back in to get properly fixed. They have said each time that they were waiting on a rental car to give me. At this point after two months of trying to get my car fixed I just want a refund. They misdiagnosed what was wrong with the car and I had 1200 dollars worth of work done for no reason. They have yet to return my calls to bring the car back in and have yet to offer any sort of refund. My next step is to file a complaint with the BBB and hopefully they can do something for me and prevent this from happening to someone else.

Horrible experience. Will NEVER do business with this dealership EVER AGAIN.

It seems all the major car manufacturers have dealerships route 41. I plan on going here soon.

Brandel was there to greet us when we pulled up. The weather changed and it was windy and cold, but he was out front. He did not pressure us and I want to thank him for such a wonderful day. Love the Rav4!!

I worked recently with the Team Toyota service department for the first time to do a general inspection/check up and transmission flush and fill. The service department was great. Answered my questions, and took care to address all issues they found with my Camry. I look forward to working with them again in the future.

I would like to thank Said Mohammed from Schererville Team Toyota for his outstanding customer service and dedication towards my wife and myself on September 21 2020. He made us feel
appreciated by spending extra time with us and
displaying such humbleness in his character by showing us his garden and deck at home.

Keep up the cordial simple spirit in Mr. Mohammed.

I actually enjoy going to the service dept.. They are always courteous and pleasant to deal with. They take care of your problems and get you out of there as quickly as possible, plus you get a free car wash.

Grant did a fantastic job helping me with my truck buying process. I would recommend him to anyone in my family or friends. Thank you Grant for your time and help.

The staff at Toyota in Schererville on 41 were simply amazing. Upon arriving I was greeted at the door and met an amazing sales person. Mike B helped me with ALL my questions ( and there were a lot), I am beyond satisfied with the car and deal I received.

Great close knit team. Was very friendly and patient! Will be coming back in the future and would recommend!

Team Toyota was extremely helpful by helping me choose the correct car for me, the customer service was exceptional and Justin my sales person was incredibly helpful and friendly. Thank you for helping me pick my first car!

I just bought a new 2014 Toyota Venza from Team Toyota. I had to trade in my not-quite-one-year-old 4Runner, which I LOVED(!!!), because my husband could no longer get up into the SUV safely.

I have always been treated with such kindness and integrity at Team Toyota that I just knew this would also be a positive experience. And it was! Frank was so cooperative and even allowed me to test drive the vehicle to my home so I could make sure my husband could easily get in and out of the vehicle, which he could. Frank also worked hard so that I would not take a financial beating in this transaction. I was so relieved when I drove away from the dealership in my new vehicle. I have told so many people about the wonderful service I get at Team Toyota.

And, mentioning service, the REAL reason I am such a faithful customer is because of the service department. They have helped my out in so many ways and gotten my out of many jams. They all seem like good friends to me!

Made the switch from a Corolla to a Rav4 with the help of Jake Fleming! He listened and got me EXACTLY what I wanted. Overall it was a great experience and I m very happy with my new car.

TEAM TOYOTA IS VERY PROFESSIONAL PLACE OF BUISNESS. SEE JIMMY B.

I purchased a used Toyota and began getting my service at Team Toyota. Their service is great and the treatment you get while you are waiting is exemplary. I would consider purchasing from them and will definitely continue using Team Toyota for service.

Going in to pick up a part for my car when it started acting up, I was taken in right away with the help of Aaron, they quickly diagnosed the issue, ordered the part and kept me apprised of the progress along the way.I am a person who typically avoids the dealers but had such a pleasant experience, I will gladly return. Thank you Aaron. Wendy Terrell

I just bought a RAV4 through Rick who was incredibly helpful. If you're looking to buy a Toyota, I would recommend Rick

My service/ treatment at Toyota is beyond excellent. They go out of their way to make you happy. Said does a wonderful job getting me what I want and correcting any issues in a timely manner. This is my 3rd car and could'nt be happier.

I bought my car here, and will only trust them to service my car. The service people do a phenomenal and quick job when it comes to all my services, this location truly is amazing.

Tina and Justin were such a pleasure to work with. They were very friendly knowledgeable and patient. I financed a Lexus NX 2016. They answered all of my questions and weren t annoyed by it. I look forward to being a lifetime customer now!

First dealership that did not try to upsell their service. I came in for an oil change and received no pressure for other services. The oil service was completed quickly and I was on my way in <30 minutes. I appreciated this fast and friendly service.

This is the 4th time I've taken my vehicle for service, and the service has always been excellent. I usually drop off my car first thing, request a completion time, and my car has always been ready as promised -- even if I've had additional items come up. The service Techs always will take the time to explain work that needs to be done or when it's something I don't understand, they take the time to explain the service. I will continue to bring my car here for service.

Professional, curtious and always an enjoyable experience!
Highly recommend.
David Aaron Harbin
Chgo

Gina really helped me find my 1st car, I highly recommend her. She helped explain everything and took her time with us. The car I got was beautiful and I couldn't have done it without team toyota thanks !!!

Worked out a good deal, they worked hard to get me and my wife what we wanted. Said our sales rep was fantastic and was patient while we decided our options. Was an overall good experience, we love your car was well worth the price.

Toyota on 41 service department is very attentative to detail. The staff are on top of things. From the time you drop off your car to picking it up - they leave no detail unearthed. When all diagnostics are completed, they email or text youba link to review the report. The report includes pricing. You can check and send back which items you want to complete or pass on. You get a free caer wash when you pick up your car!

Team Toyota,
I want to say thank you for providing us a new addition to our family 2020 Toyota Tacoma TRD PRO !!! Thank you so much for great service and will come back!! GO SEE ARNIE!!!

Best place ever
They are very nice

I bought a new car here several years ago and continue to get my car serviced here. Everyone is always friendly, fast, and there s always a coupon around to save a few bucks. Very pleasant car dealer.

Drove all the way from Virginia to purchase a very particular car they had in stock. I coordinated with Lauren and multiple people to get more pictures, more details and every piece of information I was looking to get for that car which they provided. Got there, inspected the car, spent 30 minutes for paperwork, then had a team of employees come congratulate me very formally in my new purchase. Very pleased with their customer service! Really good prices on the cars. Highly recommend.

I have purchase my Toyota Corolla car from this dealership. Sales person Arnie help me during the entire purchase process. It s a well maintain car that I am driving from longer period and never experience any issue. I visit this center for my car service. Wonderful team, provide good maintenance quote, offer so many service coupon. Thanks for providing awesome service and wishing all the best to the entire Toyota ScherervilleTeam.

JUSTIN WAS A PHENOMENAL SALESMAN!!! HE WAS PATIENT AND DID EVERYTHING HE COULD TO FIND THE RIGHT CAR FOR US. I DEFINITELY RECOMMEND SEEING HIM AT YOUR NEXT VISIT!

Team toyota is a great place and Justin thank you for your help and professionalism! The place was no pressure, good atmosphere, great people and was in my new care in no time! Thank you Team Toyota!

I purchased my first Toyota. It's a 2014 Highlander Limited Platinum AWD and it is awesome. Sales Rep. Bob Gilmack helped find the perfect vehicle for me. All the safety features with back-up camera and GPS, etc. Just a great vehicle with an equally great buying experience. I recently went in for my second routine service appointment. All is good with Team's service department experience as well. Way to go Team Toyota.
TK

Just stopped in to get a car wash today, all is good.

I had a 08' Yaris and I traded it in for a 2016 Scion iA. Best thing I did. I love the iA. I do miss my Yaris at times but it was becoming too much work. Debi Boer was my dealer and she worked her ass off to get me the best deal to my budget. Hector from Scion helped out and he did his best to get the pricing I wanted. If you want a dealer who will bend over backwards to get the deal you want or very very close, go to Debi and / or Hector!

I ve not bought a vehicle from Team Toyota, so I can t speak to their sales team. But, I ve had nothing but positive experiences with their service team. They communicate well, are honest, aren t pushy, always work with my schedule, do high-quality work, and treat me fairly. The service writer I ve used the most, Juan, has been exceptional in every aspect of his job.

Very good experience during my service for a recall. I also had a rattling sound that I asked them to look at, and they went out of their way to find the problem, which was able to be fixed the following week without a hassle. My RAV4 is 8 years old and still running like a champ.

I have been a customer of Team Toyota for many years, this is my third car I have purchase from Toyota (2 from Team Toyota and 1 from Merrillville Toyota), but I love to go to Team Toyota for my service and it seem that I always get Dan as my service person.

My niece told me that she made her purchase of a Toyota because she notice that my cars last me a long time.

I am very happy that they open up the new facility on 41, because the old one was not as large as the new one, I just enjoy the service I get from the service people to the receptionist she is great.

The service and sales at Team Toyota is Excellent.
One of the most pleasant buying experiences ever.
Team Toyota does it right the first time every time.

Thank you

1. I was grossly overcharged for work at this dealership. A wheel bearing and sensor replacement was $1600. Front and rear calipers, brake pads, and rotors were $2000. This is all for a 2005 Highlander, a car only worth about $1200.
2. I was not appraised of the total amount that I would be spending on all of the work which was done. If I knew the total was going to be $3939, I would have been more judicious and probably wouldn't have had all of the work done there at the dealership. I wish the Service Rep would have been more clear with me, reviewing with me multiple times over the phone what each item was going to cost and what the total was looking like, as more and more items were added to the work order. There were so many separate charges that were added and he never in the process actually gave me an idea of what the grand total was, until the very end when I needed to give him my credit card to pay. He should have kept me appraised of the total amount (with tax) *especially* because the car is only worth $1200. I could have scaled back the work order, or just maybe traded in the car for a new one.
3. When I filled out a survey as well as spoke to Krystle over email about these issues and I encountered, she informed me that I was not overcharged and if I had further questions I should email her. There was nothing this dealership was willing to do to remedy the problems.

I went there yesterday for a oil change had my 2yr old daughter with me. I didn t have to worry they have a little play room that was perfect for her kept her busy the whole time on the way out she was crying one of the service guys gave her a book with crayons n all. They were very nice THANK U!!

I highly recommend Team Toyota. Not only was the entire staff welcoming and extremely helpful but my salesman Riley in particular went above and beyond to match me with the perfect vehicle.

Welcoming and cheerful. Service department is thorough and personal.

Great experience "Twice"! First a 2017 Tacoma truck and second a C-HR Sedan - Dave Whelan was just perfect!

Well recently I took me and my wife and we went to team Toyota and we were pleasantly surprised when our salesman seemed like such a normal guy and was so easy to get along with and truthful ,and as things turned out he was and everything worked out and we got the car and she loves it and then she let me drive it and guess what,? I had to have one so less than a week later I went back and there's my man, Mike sokol and finance manager Mike Anderson and again nothing but smooth sailing they hooked me up with a very nice 2021Corolla and I was on my way I've never been happier ,and the people at team Toyota are very easy to work with! all in all I would recommend team Toyota in schererville Indiana over all of the others I've been to.

Went in looking for a new car because mine was totaled. I worked with Lauren! She is the best sales representative around. She didn t push anything I didn t need and found the solutions to my problem! I will always recommend coming here. I ve purchased multiple cars before in the past and no dealership compares to the quality and service you get here!

I'm always happy when I come and and leave Team Toyota. The service is exceptional. The staff is friendly, and honest; which is a plus... I love their above and beyond service. I prefer Team Toyota over other Toyota service centers in Indiana.
Keep up the exceptional service!

Chanel H.

JAKE FLEMING is your go to guy! Phenomenal customer service. Knows his vehicles and goes above and beyond to help with all your needs. Highly recommended. This is the best location to get your Toyota needs met! A++ all around.

Krystle always schedules my service appointments and service is great every time I come in.

This is the 3rd time I brought a vehicle from here! (Not counting other customers I referred) The customer service is always fantastic! I told Amyla what I was looking for and she delivered! And Mike Anderson knows how to make loyal customers feel appreciated! I highly recommend.

My mom and I had been looking for a vehicle for about three weeks until we went to Team Toyota. From the moment we arrived there were plenty of staff members outside to greet us. Previously other dealerships did not do that for us. Justin took care of us and was super patient with my mom. He took the time to explain everything and is honest about the pricing. My mom bought her first RAV 4 2020 vehicle. This could had not happened without the staff's diligence and optimistic attitude. Team Toyota is not only family friendly, but it is very professional. There is a large waiting room with lots of goodies including a kids play area so bring your kids with you. They won't get bored, I promise :) Do not let Covid-19 stop you from buying a car. Right now they have good deals and fair pricing. Go and ask for Justin aka Moose!!! You won't regret it!

Said Mohammed is the best. Couldn't ask for better service! I recommend this place to everyone

During my recent visit to Team Toyota I had received excellent service. Not only was the service department courteous, kind, and helpful they were also able to answer any questions I had for them. I always am happy to have work done at a place I can trust. I would totally go back again for service.

Arrogant employees, some people may like that" I do not..

I made an appt for a battery and oil change. This is a 20 to 30 minute job and are two of the easiest services you can do to a car. This job for these guys took over 85 minutes. I will never come here again. Appt times here are just a joke apparently and they make no effort to make thing right.

Originally I had gave them 5 stars for the service, but today they showed how they really are. I bought a used corolla a little over a month ago from Amyla, and I noticed it had the TPMS light on indicating low tire pressure. When I asked about it, the salesman said it was just because of the cold weather. Makes sense. Well I filled them up and waited a week, light stays on. I came back and it was diagnosed as needing two sensors and it was about $400 for them to do. I asked service if they would take care of it because it was sold to me like that and they told me to talk to customer service, which was a guy named Bob. He told me this is why the warranty is needed and there is nothing they will do about it. They sold me a car with two faulty TPMS sensors and they refuse to fix it. Go to any other dealer who won t sell you cars with problems that they lie about and won t fix.

Kaylin was able to schedule my service appointment the same day I called which was awesome. Got a free tire rotation with synthetic oil change for a very great price. Great service, very knowledgeable and friendly staff. Comfy waiting area with free WiFi. I highly recommend this location!

The salesman I had (JimmyB) was outstanding. Other than JimmyB's patience with answering questions from my wife and I there was no pressure that I observed in purchaseing a vehicle. I also thought Jeremy in the service department was very knowledgeable in answering questions I had. My added body molding that Team Toyota installed looks very nice.Very nice dealership.

I purchased a 2018 Chevy Equinox from Team Toyota. Amyla Wooden was my sales consultant. She was extremely helpful every step of the way. From providing me with a filtered search based off of my interest to working closely with my lender to close in my short time line. Amyla kept open communication and even checked in a week later to see how I was enjoying the car. Even working with Michael in the end to sign all the paperwork was smooth and pleasurable. The only negative was the detailing of the car. The final wash/detailing was rushed and it smelt like cigar/cigarette smoke when I got it. It was extremely late so I didn't make a fuss about it. Also I don't have an owners manual. However Amyla did her do diligence to contact their sister Chevy dealer to see if they had one. I am definitely willing to come back and recommend Amyla Wooden!!!

Rick G was very helpful and got us the car we wanted! Highly recommend team Toyota Schererville!

I was recommended by a friend to go to this dealership. It was my first time going to any dealership, and I wouldn't want to go anywhere else. Definitely would recommend anyone I know looking for a car to go here!

My husband and I had already bought a car from Team Toyota back in 2014 and were ready to buy another one. We new we wanted a Corolla so we went over on a Sunday morning to look around on the lot. Bob Gilmack one of the managers happened to be there and he answered some of our questions and gave us his card even though it was his day off. We returned on Friday and began our purchase with Jake Fleming who was very knowledgeable and great to work with. He knew what we wanted only showing us those cars. Jake Fleming was very patient and knowledgeable! Like other salesman, he doesn't try to sell you something to make commission. He is good at what he does. All of the customer service team at Team Toyota is very good I am always greeted by a smiling face and someone to answer my questions. We had our Camry serviced at Team Toyota and my car was always handled with care. I would recommend anyone looking for an affordable and good vehicle, visit this location. I look forward to doing business with team Toyota again! Thank you!

5-Star service department. Been taking my 2004 4Runner there for routine as well as emergency service since forever and I always feel assured that the inspection and service recommendations are spot on.

MY MOM BEATRICE WILLIAMS BOUGHT A 2011 CAMRY 2.5L SE OCT '13, AND HAVE HAD GREAT COMMENTS OF ITS LOOKS AND WE HAVE GOTTEN THE BEST GAS MILEAGE OUT OF ANY VEHICLE WE HAVE OWN. I WAS ABLE TO GET 611 MI ON THE HIGHWAY OFF ONE GAS OF TANK. AND THE SERVICE IS THE GREATEST I HAVE EVER DEALT WITH IN SENDING OUT SCHEDULE APPTS. AND PERFORMING QUICK PROFESSIONAL SERVICE WITH THE GREATEST WARRANTIES AND PRICING...I AM VERY HAPPY WITH THIS TEAM TOYOTA, ESPECIALLY WITH THE CAR. AND I WAS FED BARBECUED HOT DOG,A BONELESS CHICKEN SANDWICH, A HAMBURGER AND A SLAB OF RIB...WHAT LOVE THEY SHOW. I CHALLENGE ANYONE TO BUY HERE! THIS REVIEW IS FOR AARON. AND LAST THEY ALWAYS ALLOW U TO WASH YOUR VEHICLE TO BE CLEAN LIKE THEIR SERVICE AND PROFESSIONALISM.

Went in to purchase this truck from Amyla wooden who was more than accommodating. I was pleasently surprised at how much work they put into getting me the best interest rate possible and I really love my new Tacoma. I would definitely recommend this place

Team Toyota gave me excellent customer service from the moment I came in to look at vehicles. My salesperson, Tracy was caring and considerate througout my whole process of buying a car. I couldn't have asked for better guidance! I recently received my first maintenance service and was treated with continued wonderful customer service. I highly recommend Team Toyota in Schererville, IN if you're looking for an overall enjoyable experience in buying, selling, or servicing your vehicle!

Dealership was a waste of time. They are friendly however very pushy. Salesmen come up to you as you are parking and immediately start pitching. We spent half the day sitting around waiting for numbers. We received a call back after leaving, just to come back to higher prices and told we need to "help them help us" Would not reccomend.

I recently bought a new 2020 Toyota Tacoma and my salesperson, Rick, was very helpful and I felt at ease and comfortable with him on closing the deal. I would recommend my salesperson to anyone who is the market for buying a Toyota vehicle. I like Team Toyota and will continue to do business with them in future vehicle purchases.

Went to Team Toyota and Amyla was helping me out. She made me feel so comfortable as if I was talking to a friend, basically gave me all the information that I needed, and helped me purchase a 2020 RAV4. Best salesperson I met.

Riley !!helped me in the process of buying my vehicle he was always very professional and was willing to get the best deal for me. I definitely recommend that you ask for him for the purchase of your next vehicle. thanks Riley

I am very happy with my experience with Team Toyota. I was in a car accident and my vehicle was totaled. I knew I wanted a 2017 or newer Highlander and living in the Northwest Suburbs of Chicago thought I would not have a problem finding one close to home. I could not find one with the options, color or price that I wanted so I expanded my search and found one at Team Toyota. I got there a few minutes prior to the store opening and Rick G helped me right away. He was a great salesman to work with and the whole process was easy and pleasant. Also worked with Mike Anderson for the financing and paperwork part of the process and he too was extremely helpful and genuinely nice. I left the dealership feeling relieved, confident and beyond excited with the purchase of my 2017 Highlander.

walked in not expecting to buy I was on a time crunch and left with the car I ve been wanting for a long time. Arnie and the whole team took great care of me! Highly recommend this location!

Walk in to turn in my vehicle from a lease. Two different sales people ask if I need help and I say "just looking to turn in my lease, thank you." Wait in line at the desk for 10 minutes, gentleman at the desk tells me "have a seat we will be with you in 10-15 minutes." Mind you he never said who would get me, so I sit down for 30 minutes, while i am watching 2 of the gentleman chat, get up and get water, then continue to chat, pull his phone out look on that for a few minutes, so go up to the desk and am then told "we are too busy to take care of you." Yeah buddy, you look really busy to me goofing around. If you are that busy don't sit there and b.s. me to take a seat when you already knew you weren't going to help me. Worst customer service I have ever witnessed. I'll never buy another Toyota again.

I always receive exceptional service at Team Toyota. Everything is explained clearly and everyone is always friendly.

i bought a used rav 4 off there lot. we went to a special yearly event they have where they mark down all the cars on the lot. well i thought someone else made the offer on the rav i wanted so i left.the next day all prices went back up. so i had to go back there with a friend and lo and behold the car was still there. i was upset because i left my number and let it be known i would come back that nite if the people didnt take it. so i grabbed my salesman and explained that i left my number and why didnt anyone call me back. i said i still wanted the rav but i knew the price went back up. my salesman went and explained to the manager and he said no, give it to her at the price she wanted.ya. they were very fair with me and i now have my rav4.also the manager had a part put on for me at no cost. who does that on a slightly used but still used car with no warranty.i was very pleased with team toyota,also i get 25.00 off my next service just for telling you all how pleased i was. thats a deal.

I met Chris about 2 weeks ago to have a light assembly replaced. He is very attentive and gives good advice on various aspects of not only repairs but good general information also! I would say Team Toyota Service Dept. has good practices and excellent customer service.

The Team Toyota group went out of their way to find, Locate, and deliver a new 2013 Avalon to my Mother. Mike Anderson did an outstanding job with this sale. His patience and understanding along with sales teams help made a senior very happy with her new car. I will recommend Team Toyota to all my friends looking for new or used cars. Great job from All at Team Toyota
Thank you,
Kevin McGrail

I purchased a brand-new prius in 2011 had all my services done there. about 4 yrs later I started having an oil leak with no explanation why, so I ended up adding oil more often, that wasn't cheep. needless to say after my warranty was up I YouTube how to change my own oil so I can save money because before it had to be done by a certified mechanic so I watched how easy and much cheaper it was. so I slide under my car for the first time in 6 yrs to find out the door cover for my oil filter and drain plug was missing. so I take off the drain plug and there was no gasket on the plug. explanation for the leak....ive also came up with 2 missing hub caps that they said they didn't have in there garage when I asked what happened to them. it's a shame that you cant even trust the dealerships.

Said is excellent and a gentleman. I will always recommend Team Toyota to my friends and family.

as always the service i received was excellent the waiting period for the car service was short the employees were pleasant and offered coffee or bottled water do need more cookies or donut holes thank all who help me and got my car washed for me special thanks to mike palenik for introducing me to toyota in schereville in also the waiting room and bathroom was clean cordially rose howe

Nice and professional people, I will recommend team toyota to my friends and family.

Had a great experience with toyota last August 15 getting my 2019 highlander. Riley made the transaction easy. He also schedules my service and does follow up on me and my wife. Thumbs up and great job! Thank you for the pleasant and smooth experience.

Rick was amazing and very attentive to all of my needs! He was compassionate and caring. He ad the Mike in Finance really worked with me!

Absolutely wonderful experience @ Toyota in Schererville, would highly recommend to anyone looking to buy! Ritchie and Michael took great care of us and made sure all our questions were answered. Very happy with my purchase!

Did not steer me wrong when leasing a Hybrid. Jake Fleming was my salesman and would use him again. The finance people were also fair as well as the manager.