1. I was grossly overcharged for work at this deal...

1. I was grossly overcharged for work at this dealership. A wheel bearing and sensor replacement was $1600. Front and rear calipers, brake pads, and rotors were $2000. This is all for a 2005 Highlander, a car only worth about $1200.
2. I was not appraised of the total amount that I would be spending on all of the work which was done. If I knew the total was going to be $3939, I would have been more judicious and probably wouldn't have had all of the work done there at the dealership. I wish the Service Rep would have been more clear with me, reviewing with me multiple times over the phone what each item was going to cost and what the total was looking like, as more and more items were added to the work order. There were so many separate charges that were added and he never in the process actually gave me an idea of what the grand total was, until the very end when I needed to give him my credit card to pay. He should have kept me appraised of the total amount (with tax) *especially* because the car is only worth $1200. I could have scaled back the work order, or just maybe traded in the car for a new one.
3. When I filled out a survey as well as spoke to Krystle over email about these issues and I encountered, she informed me that I was not overcharged and if I had further questions I should email her. There was nothing this dealership was willing to do to remedy the problems.