Team Toyota Highland Reviews

I am a loyal Toyota repeat customer and I was at the end of my Sienna lease and decided to purchase a preowned 2014 Corolla from a salesman named Arnie . I knew the Corolla had just been traded in and hadn t even had gone through a saftey inspection or been detailed yet. But I put $500 down, I signed my paperwork and arranged to meet Arnie a few days later to swap vehicles. After Arnie brought me the Corolla I noticed that it wasn t very clean and the oil change stickers (past due for oil change) were still the same as they were when I first looked at it. I called Arnie about it and rather than him offering to take care of it, he advised me to call the service department to schedule for an oil change. So I did so without complaining.

Before my appointment I had noticed that my tire pressure monitoring light had lit up on my dash. I made sure to let them know about it when I brought it in for my appointment. 30-45 minutes later, I was summoned to service department where they went over my service paperwork and balance. BALANCE??? They were trying to charge me for the initial oil change I thought used cars were supposed to get!!
I also asked them about the tire light and the Advisor had told me that THEY COULDN T FIND ANYTHING WRONG WITH MY TIRES. I give them credit for trying, but I wasn t charged for the oil change and went on my merry way.

Within a couple of weeks, the tire light came back on and my brother advised me to take it back in to get tires checked and he also mentioned that it might need a tire rotation. SO I BROUGHT IT IN AGAIN for the same problem and to get tires rotated. (I used a coupon they sent me in email) AGAIN, WE COULDN T FIND ANYTHING WRONG WITH THE TIRES .

Fast forward to a couple of weeks later when my boyfriend, who worked in the automotive industry for a number of years, flew out so that we could drive across country together to the West Coast where he lives. By that time, my TIRE LIGHT WAS ON AGAIN. He looked at my tires and said they were OLD, DRY ROTTED and that they were the ORIGINAL TIRES from when the car was new in 2014!!

We were on a deadline so we took it back to this place ONCE AGAIN to see if they could finally make it right. They put air in the tire and we were told WE COULDN T FIND ANYTHING WRONG WITH THE TIRES . So we told the man our concerns and he told us that they were closing soon and it was Saturday and that we d have to take it up with Sales on Monday. So we expressed our concerns to Arnie but he seemed uninterested in helping us plus we were already late leaving for our 2000 mile journey.

I had just spent $500 on down payment and we are both starting new careers and couldn t afford to buy tires so we bought a can of FixaFlat and a tire repair kit and prayed for the best.

We drove slow and extra cautiously and eventually made it with the tire light going off only once. My boyfriend inspected the tire and found that the tire that was leaking had been poorly patched. I texted Arnie about the situation shortly after and he would not reply.

In conclusion, I would highly recommend that YOU DONT CONSIDER THIS DEALERSHIP FOR YOUR NEXT PURCHASE. Here s why:

(1)They sold me a car that had OLD, DRY ROTTED TIRES with over 40,000 miles and 4 years on them.
(2) After having the car for several days after I signed, they brought it to me with unsafe tires and even the oil hadn t even been changed. So I highly doubt that they did any kind of SAFTEY INSPECTION on it. I m very fortunate I made it to my destination without a blowout.
(3) My salesman Arnie proved that he is only concerned about his customers before he makes a sale. I had to return to the dealership 3X with simple issues that should ve been handled before I even took the car.

Beat dealer experience ever officially a life time customer. Thanks Jake!!

I was so happy with Jake he was very helpful and even Kevin came over from service to see if everything was good....Mike was very professional and helpful we are pleased with everything can't wait to get my car.....

Just walking through the doors was a positive experience. We saw the pool and hammock offers taking place and found it humorous but it showed that Toyota tries to give back to its customers. We then were greeted by Rick (Munster, IN). He made us feel very welcomed. He sat us down and asked a few questions that felt non-invasive. A lot of times, there are sales representatives that really try to dig in a little too deep. Rick asked a lot of good questions and gave us the opportunity to ask our own. He was very patient with us. We could really tell that he was really trying to work with us. He allowed us to test drive the car that we were interested in (Rav4 LE). He sat us down and we talked numbers. He appeared to be really considerate of our situation. I think what made us chose Toyota was the fact that he REALLY tried to meet us at eye level with what we were working with. My wife and I were really appreciative of his service. My sister is considering purchasing a new vehicle from Toyota. We have already shared our experience with her and will recommend Toyota and Rick for her future purchase.

There very little to no care for the elderly customers who need help getting services after all the selling my dad a huge package of warranty and gold plus packages and never service his car and lied about the car being covered by every Toyota dealership in the United States no what services the care needs you will be fine a huge lie Emily did everything to sell a car and make a sell for the dealership and screwed my 80 year old father Toyota sucks and hurt the elderly people stay away from all Toyota dealerships

If you live in Illinois DO NOT buy a car here. Getting the plates is an absolute nightmare! The dealership does not provide you with the proper information or paper work! Terrible experience!

I had an awesome experience shopping from this dealership. Thanks to S. Mohammed I got an amazing deal on my Tacoma, and honestly he was very helpful in providing me with all the details and made it really easy to make my decision. I highly recommend anyone who is interested in buying Toyota to come here.

TEAM TOYOTA IS A VERY NICE AND PROFESSIONAL! THEY TELL YOU THE TRUTH ABOUT YOUR VEHICLE. CUSTOMER SERVICE IS VERY GOOD ESPECIALLY THE YOUNG MAN "CHRIS " THAT CHECKS YOU IN

Very good sales and service departments. I was very impressed by Toyota service dept. we had traded in a Honda and great level of service here blows Honda down to same road away. Honda car and service were horrible

I am very happy with the service at team toyota on 41. They are nice and very helpful. The location is clean and they offer a variety of services while you wait.

Great service and fast and friendly and no everything about my truck David Miller

Jake Flemming is a awesome, kept me informed whenever a new car came in.

I worked with 3 or 4 different staff during my visit, and everyone was exceedingly helpful and friendly. Bob helped my family and I pick out a Camry, and was also very knowledgeable about all questions we had regarding the various SUV models Toyota has to offer. He even brought my 3-yr-old bouncing daughter some balloons and popcorn to keep her occupied during the process. Mike was also very helpful getting my paperwork done and answering any financial/insurance questions I had. The whole team sent me off with applause and smiling faces (something I really wasn't expecting). My wife and I will definitely be return customers!

Rick helped my wife and I find the perfect family car at a fair price! Thanks Rick.

Worked with Jimmy B. honestly was the best experience I've had buying a car in my life. Jimmy made sure I knew how to use every function of the car I bought, and never once did I feel the "dealership" pressure. My whole family has bought cars from team toyota. 5 stars, I'd recommend anyone to buy a car from him, and team.

It was a very smooth process and the sales person Riley was very helpful and help me get into the car that I wanted. Thanks

The folks at Team Toyota were very helpful. I'll definitely recommend them to my friends and family. It was worth the drive.

Team Toyota has proved to me that they are one of the best dealerships in my area. I have purchased three cars from them in the past twenty years and have not been disappointed. The service manager and service techs have proved themselves over and over again. The sales force, whether the sale person I used or just one of them on the floor, have been helpful when asking questions or just being friendly. I recommend them to anyone looking for new or used car.

Just had my 30K check-up on my 2016 Prius. Linda, Stephanie and Greg were awesome. I bought my Prius here and have all my service done here as well, very honest and helpful staff and service. Keep up the great work guys, see you at 35K.

Best dealership to buy a car from! Thanks for the great customer service! Also, Riley was a great salesmen to work with.

Had a great experience here with Amyla. She was very knowledgeable and helpful throughout the whole process, made the experience very easy. Dont hesitate to stop by and ask for Amyla if you ever need help.

Joe my sales rep was a pleasant experience. No pressure with the "normal" sales jargon speak about a purchase.

Thanks Joe
Perry D

Recently went to Toyota after visiting several other dealers. Kind of had my heart set on an Accord but thought I'd just see what they had before I made up my mind. My salesman was Said Mohummad and he was amazing. I test drove a Camry and a Corolla which were both equally as nice as the Accord. Only difference was, a savings of three to five thousand dollars. Best of all, I felt no pressure, there weren't numbers and monthly payments or upsales being thrown at me to the point of confusion. I felt like I was getting an honest deal from an honest man that went out of his way to stay within my budget. Not once did he try the typical "for just $50 a month more..." pitch. Furthermore, he was beyond patient when I kept changing my mind. If you are looking for a dependable car at a reasonable rate without having to wonder if you're getting screwed, go to Toyota and see this guy. You'll walk away feeling like you got the advantage which never happens with car dealers! Highly recommend you give them a try before you decide on anything else.

Recently bought a 2021 Venza and am very happy with the purchase. The buying process was smooth and Riley Akers took care of me throughout the whole process. Very accommodating all around and I would recommend to anyone.

love my new truck and glad I came to team Toyota , Said Mohammed was very helpful and made my visit a good one, thanks again Said

I have only ever had one experience with a dealersip two years ago with Bozak Honda. They were absolutely horrible right down to service and everything. Justin and the whole Toyota team really did turn my thoughts on dealerships. He was amazing and right down to financing the whole team was awesome! I will only buy at Team Toyota from now on!
#teamtoyotaforlife

I have been driving Toyota vehicles exclusively since 1989. I always have them serviced at Team Toyota. The people there are friendly and professional, and they take good care of my cars.

Great service dept. Excellent worker in auto, Juan

I just bought a 2019 Toyota Corolla from here on 10/9/18 when I traded my 2016 Scion iA. Lydia was very helpful. She was patient and kind and i definitely recommend seeing her if you are looking to buy a vehicle.

Friendly staff always treat us nice . The service department is great . Only place we take our van .

Do not believe any of these reviews they are all fake!!! I took in a Prius that just needed a tune-up but they try to rip me off I agree to pay the $130 diagnostic fee that they never completed because they came back to me and said that I need a new battery in order to complete the test. you would think that they'll have some test batteries if there was an issue with my battery to finish their own tests. Long story short they wanted $130 diagnostic fee plus $350 for a battery without the tune up that was actually the problem. I went to Pep Boys they did an amazing job I got an oil change and tune-up for around $200.

If you into getting ripped off then by all means I highly recommend this place

I'm on my 4th car purchased or leased from Team Toyota and my family and I wouldn't think of going anywhere else. Jacob Flemming is my salesman and his sales manager Mike are always working hard to get my family a great deal that's good for us all. My service guy at Team Toyota is Juan Garcia and he is amazing at setting up my service appointments and getting the work that's needed done right and in a timely manner. Again, I wouldn't think of going anywhere else!

My husband and I just leased a 2021 Highlander XLE and it has met all of our expectations so far. We love driving the Highlanders which are classy, comfortable and the safety features are great. Our customer service representative Amyla Wooden provided excellent customer service. She is a true asset
to Team Toyota in Schererville, Indiana and we wish her much success!

Team Toyota is fantastic, they helped me get my first car and I couldn't be happier. I didn't think I'd be able to afford a newer car and boy am I happy I was wrong!!! Very helpful and pacient team they have here. They also helped me find the best insurance company with the lowest rate.

I've been a long time customer of Team Toyota. So I guess I am a satisfied customer.

This was our second purchase with Jake Fleming and the whole process was smooth and easy! The customer service during the sale was GREAT and we decided to come back because the service after the sale is great as well. Jake takes extra-special care of his customers and makes the whole car buying process painless and easy.

We were in search of a used van. We found a model we liked online through searching. Team Toyota responded quickly by email and a a follow-up phone call. They were up front about their vehicles and asking price. We visited them on a Saturday and was treated great by their staff. Hector was friendly and allowed us the time to make our decision to purchase or not. Once we committed to the price the process began. Melissa was friendly and helpful to drawing us to this dealership in the first place.

The overall experience was friendly and comfortable. The downside was the extended wait time we had once we decided to purchase to the point of closing the deal. We waited nearly 2 hours to finalize our purchase.

Katina Golden is friendly, personable, and very knowledgeable about the vehicles, I would recommend everyone in the market for a car go see her.

I purchased my Rav 4 this weekend. By far the BEST car buying experience I've ever had. Hats off to Schererville Team Toyota's staff - a specific THANK YOU to my sales associate Jennifer Phillips Jen made me feel so comfortable, explained everything in easy to understand terms, and made the entire experience about Me. I have already referred some of my friends to Jennifer Phillips. I would encourage anyone interested in purchasing a Toyota to go check out Team Toyota in Schererville and ask for Jen

Jimmy B. was a great salesman! Very knowledgeable, helpful and I am beyond satisfied with my new purchase.If you are looking to buy a car, this is the place to go!

Great place to shop. Said is a great salesman to work with.

Good service. Juan always answers my questions and is patient and always gives service with a smile. Really appreciated.

I purchased a 2020 4Runner from Said Mohammed a few weeks ago. I decided to wait before writing a review because its not something i normally do. I have to say i have been more that satisfied with the vehicle and the buying experience. Said was easy to work with and we came to an agreement that satisfied both of us. He also walked me through the many bells and whistles that the 4Runner comes equipped with!! The showroom is clean as is the waiting room for service. I was impressed...and i would recommend it to anyone.

MIchael Sockel was very patient and informative during my decision making process . He was clear and factual in all of the guidance he gave . I did not feel pressured at all . I will now give all of my business to Team Toyota in Schererville and to Mike !!!

I have a Toyota Corolla and changed a battery and engine oil and multiful check for 3 hours. I have no idea how they work. My frined said it is only 30 - 40 minutes works. He actually work other Toyota dealer.

I got a price quote on line and when I got to the dealer it was a straight forward ie Nothing hidden, no surprises. Stress free transaction. Great experience, thanks to Jake Fleming.

I walked in there yesterday and Traci Brubaker made magic happen!! Thank you for my 2011 Camaro. I'm still smiling!!!

Everything was great! I have no complaints. Keep up the good work!

We love our new Toyota!! Thank you Justin A. for helping us purchase my new car. You made it easy for us to make the decision. I was torn between Lexus and Toyota-... and I found a great deal on Highlander platinum- hybrid. Its interior design, amazing gas mileage, smooth drive, and hi-technology gives it a luxurious vibe.

Outstanding service from Chris K., and Louis in service dept. On Saturday.

I bought a Brand new 2016 Sienna, I had a flat on my tire. I called and was told that the service department closed at 7:30 pm and if I can get there by 7:15pm the vehicle would be serviced. I get there at 7:15pm and I'm told by the service Manager(?) that they close the service Dept. at 7:00pm. The door sign says service Dpt. closes at 7:30 pm, but by 7:15pm all the techs are gone. I'm told to come back tomorrow, I have a flat! I will never go back to that service department, I'll stick to Merrillville, its a drive for me but at least their service has been more reliable.

Thank you to Said! Very patient, kind, and well informed! Very happy with my new Toyota Rav! Thank you Said!

Has become my go to place when looking for, and buying cars. No pressure sales, and good prices. Bought 2 cars in 3 months there.

My overall experience was fantastic. From start to finish it was very quick, the sales associate Michael Anderson was very thorough in answering all of my questions, as well as informing me on all the features and benefits of the option I was choosing. I ended up going with the 2012 Limited Edition Camry SE & am extremely happy with my decision. I ended up getting all kinds of extra awesome features with this car that I wasn't even looking for but am sooo glad I have now. I don't know how I lived without built-in Navi before! It is sooooo easy to just push a button, type in where you need to go, and bam it takes you there. I never realized what a hassle my old dash-top hand-held gps device was until I got this car. Needless to say I have an extra gps I will be donating to a friend or someone that needs it because this car renders that old thing useless. They even gave me a great trade in value, more than expected, for the car I was trading in. I am being required to mention that they have offered me free wiper blades for posting this review, but honestly wiper blades alone aren't exactly something worth lying for right? So you can be sure that this truly is my honest opinion and I will be going back to them if I ever need anything again in the future. I have already recommened Team Toyota & Micheal Anderson to all of my facebook friends and family members who are looking to purchase a new car in the future. This was by far the easiest and best car purchasing experience I've had to date.

I've been going to this dealership for service for 9+ years. Staff and service are consistently top rate. My husband just bought a vehicle here, so we will be servicing our vehicles here for many more years.

Great service from Team Toyota on 41. Thank you to Jake Fleming for finding us exactly what we were looking for in a new vehicle!

Love the team here ..always find great customer service and the help that I need.

Team Toyota is just a marvelous place. I was sold on the service department for years so when it was time to purchase a vehicle I did it here. I must say this experience was just as good. These people are truly professionals.

The service department is outstanding. I had Mr Kevin L. to assist me. He was very efficient, courteous and helpful!

I have worked with Jake in the past and was extremely pleased with him when I bought my new Toyota Sienna. Recently I called him and told him my husband was looking for a used car. I gave him a list of options he wanted. Within one day Jake called us with the perfect car for him! Jake is always so easy and pleasant to work with and always goes the extra mile for his customers! Team Toyota has always helped us with anything we needed. I highly recommend Jake and Team Toyota

Jake Fleming hooked me up with a great deal on a used vehicle. A very pleasant, no-pressure experience. It was worth the 6-hour drive!

We bought a car from Rick Gonella and our experience was very good. I appreciated his expertise and helpful, kind personality. He helped us find the car that fit our needs and kept us within our budget. We would highly recommend Rick and Toyota.

Went to Team toyota and Jimmy Bezos attended to my car buying experience. Great salesman, answered my questions, wasnt harassing like other sales people. Expedited my transaction and purchase. Good buying experience.

I bring my Camry to Team Toyota for all of my service needs. As soon as you pull into the service department someone is there to see how they can assist you. The check-in process is smooth and the waiting area is comfortable with complementary snacks and coffee. I will continue to bring my Toyota here even though I recently moved and it's not as convenient because the people there make me feel at home every time I come.

Absolutely great service! Big John was great and very patient he always no matter how many cars we test drove he always had a smile on his face and was determined to help us find the perfect vehicle for our daughter. Never once did we feel like we were being pressured into any purchase which we did get at other dealerships. Big John will definitely be our go-to guy when we are looking again. Thanks, Big John your patience, professionalism, and experience really shined through.

Quick service. Honored price that they quoted. However, they would not let me use a coupon that they sent me that said ALL parts and labor.

I bought a 2011 Chevy impala LT1 from the Toyota Dealer. Riley Akers was my Salesman and he was awesome. He worked with me in getting my car. I want to say that I ve bought vehicles from Toyota Dealer that they always treat you like family. I would recommend them because they really work with you on getting the vehicle you want. I had little money and he worked with me. I really appreciate you guys so much. They take care of your vehicle really good after you buy it, too.

We have been dealing with this dealership for many many years. Mike in service is so knowledgeable about our auto needs and has become a very good friend over the years. We own 2 Toyotas and love them.
One of our cars had a leak which was fixed for a fraction of what we thought we would have to pay.

The process of buying a new car from Team Toyota went extremely smoothly and quickly. Riley Akers was very knowledgeable and easy to work with. We are very happy with our new Camry.

Thank you to Arnulfo and Team Toyota for a smooth and pleasant purchasing experience over this weekend. Everything from the beginning of browsing vehicles to driving out of the parking lot at the end went great and it is a pleasure to now be a part of the Toyota family on the road.

I appreciate Amyla wooden she was very patient and kind. She gave me a amazing deal. She worked really hard for me and I will always come to Team Toyota. Best experience. Highly recommend Amyla .

I bought my Toyota RAV4 at Team Toyota Last year. Everyone was extremely helpful and welcoming. The other day I took my RAV4 in for an oil change and all the employees were so nice. They would stop and talk to you and make sure you have everything you need.

I highly recommend everyone to purchase your new vehicle from Toyota. every employee i came in contact with were pleasant and patient.they helped me find the perfect vehicle without any pressure at all

I've purchased a few cars from Team Toyota now, and they have always been good to me. Even with this last car, who had major issues right after I bought it. They were willing to take it back and make the best deal possible on a replacement. Not all dealerships would be willing to do that. I love the new location too!

Very satisfied with the care and quality done to my car. Very thorough in explanation as to what and why my car needed repairs. Feel safe driving on the road. Thanks for the peace of mind.

Service visit. A little surprised with the total, but quick friendly service. Jake is the best.

Said and Devon have been very helpful! Great and pleasant to work with! I m so happy to have my 2020 RAV4 from them. Thank you two! Highly recommended to work with them!

Great place! Very nice employees. Stephanie and Crystal were very helpful while I renter a car. Will do business with again soon!

No issues with servicing the vehicle, I would give them 4.5/5 stars. However, you are much better off purchasing a new vehicle from one of the more competitive Chicago area dealerships. Case in point, I have negotiated the exact same model, color, options, etc. with these guys vs. Toyota on Western. Drive off the lot price of $30,000 at team Toyota vs. $26,000 at Toyota on Western. However, they at least answered my questions relatively honestly. Passive-Aggressive, but honest. Do not even consider Plant Toyota in Illinois, very shady sales tactics that waste your time.

Top to bottom, the team there is great. A perfect balance of letting me know what I need to know and not ramming unwanted deals and offers down my throat. Each and every question I had, of which there were many, was answered fully and transparently. An excellent first time buying experience.

The Scion Pure Price feature is my only complaint, though it has little to do with the Toyota dealership. If you're looking into a Scion, be aware that the Pure Price is absolutely not negotiable. A benefit if you don't want to deal with negotiation, but a disappointment otherwise.

When you find the right service professional for you, you can't help but get excellent service.

I've been going to Team Toyota for many years, and I ask for the service professional that I clicked with. I've never regretted it.

If I have a problem, I call and ask for my service professional, Juan Garcia, send he takes care of everything.

If Juan isn't available and I get the service manager, he answers all of my questions and concerns. With a team like that, you simply can't go wrong.

Find your service professional, form a professional relationship and never be disappointed. Team Toyota has your back.

I had a taillight replaced and the service was very fast. Everyone was very courteous and professional. My only issue was that the price I was given over the phone was different from the price I was given once my service was completed.

I had a wonderful visit at Team. It was my 100,000 mile check-up, so I anticipated being at the dealership a little longer. Paula was fantastic as she explained everything to me and constantly kept me updated. Team gave me a courtesy ride to get some lunch and promptly picked me up 1 hour later. I was checked out promptly by the cashier. I have a 2005 Toyota and have bee pleased with the service since the day of purchase. Kudos!

Just bought a 2020 Tacoma and it was an awesome experience! I dealt with Said and Riley and got a great deal on a great truck!! Mike Miskus and Julie McBrayer were also awesome to deal with!! The whole team made the process painless and I will recommend them to anyone I know who is looking for a new or used vehicle!! Thank you Team Toyota!!!

I had a super amazing experience here. This was my first time buying a car and Mike Sockel answered each and every question I had no matter how crazy they sounded. He took great care of me and my car buying needs helping me find the car that best fit my lifestyle. I only had my car for 3 days but I gotta say I m in love with my Toyota Camry and I really hope in 10 years mike still works there so he can help me pick out my next car! Mike Anderson also took care of my finances and he was amazing.

I came in to trade in my vehicle and look for a new car. Big John greeted me at the door and walked me around to look at anything I was interested in. He was so friendly and talked to me as if I was an old friend. He made the experience enjoyable and I am so happy with my purchase. I highly recommend this location and Big John to anyone looking to purchase a vehicle!

Jimmy B helped me find a very nice used car. I love my 2013 Toyota Camry. Thank you for everything.