Superstition Springs Chrysler Dodge Jeep Reviews

My wife and I went looking for a great vehicle at the right price, and with a pleasant shopping and buying experience. We found it here. Thanks, Bear and staff.

Terrible service. They just don't care. Ignore problems. This is terrible. I will never recommend this dealership to anyone.

Cannot give a good review. Extremely disappointed.

Always friendly staff. Bill and Charlie were very good at getting us into a new vehicle that we like. ( ps) I just wish they could have gotten used a spare tire kit.
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Hector Quinto great guy very helpful explains everything he answered all the questions I ask him he got us approved on our 2019 Dodge Journey in minutes excellent customer service

Worked with Rodne! Great guy! Easy process and great communication! Sales 5 stars very happy with my purchase! Will be back for sure!

Service dept 1 star trying to get something handle or a answer is crazy! Left 2 VM nothing yet!

Good experience overall. Service agents kept me informed of pricing and status of work I had requested. Work was completed in a timely manner. Pricing for the work was surprisingly lower than I had expected. The only reason I m not giving 5 stars is the greasy handprints left on the inside of the driver s door and the driver s leather seat.

Had the most positive shopping experience at Superstition Springs Chrysler Jeep today. The salesman (Marvelous Marvin) and his entire team were top notch. I had many Jeeps to choose from and their sales approach is very relaxed.....no pressure. I am highly recommending Superstition Springs for your next new/used car purchase.....you will not be disappointed. Oh yea......I LOVE MY NEW GRAND CHEROKEE!!!!!!

Excellent and thoughtful dealership. They took care of my specific needs. Second car purchased here. Thank you Randy and Matt!

Useless service department that deserves 0 stars. Do not take your vehicle here if you don't know anything about your vehicle. They will try and sell you a whole lot of parts and labor just to replace a vacuum tube. I knew they were full of crap when they wanted to change out a brand new part. I figured they were just trying to rack up a huge bill so I took the car back and jacked it up myself and crawled under to find the problem was just a vacuum tube that had come loose. I re-connected the tube and the problem went away. They could have easily seen this and fixed it if they had put the car up on the rack like they were supposed to. It also took about an hour to get the car back when I decided they would not be doing any work on it. Just a bunch of criminals if you ask me.

Worst salesmen all day. They gave me the runaround, wasted my time "let me run the numbers", asked me for my license and took a picture of it after telling me they wouldn't scan it (I made him delete it). All the classic annoying tactics. Don't recommend them at all and will not be going back.

They always take great care of my needs, that's why I've purchased two vehicles from them.

I would recommend this company to anyone. My dealings with Marlow who is a very excellent customer service as well as going out of his way to take care of my needs. The entire team is very friendly and excellent.

Was a wonder experience from top to bottom! From BIG AL owner to Kevin the finance department to Tyler the salesman! Thank you for making my daughter and mine a pleasurable and enjoyable buying experience!!

Bait and switch? They advertised a used Yaris as having an automatic transmission but when I drove out to look it they said oops, it's actually a manual. Waste of my time.

After today's visit to the service department, I was left feeling this dealership is unethical, lies, and is not to be trusted nor used.

Reason 1: Was told I needed a brake flush at my routine oil change, despite that being done last visit. Which makes me wonder: (a) It wasn't done last visit and I paid $150 for something never done; (b) the service advisor is lying about what my Jeep needs, is unethical, or extremely incompetent; and/or (c) the excuse he made up was "there must have been a little residue of the old stuff and it was done previously " , so quickly, leads me to think it was never done, the advisor is an unethical liar, or trying to pull something.

Now let's expand this thinking and imagine my significant other was in the lobby and agreed to this service because she knows I care for my Jeep. Do you wonder why the service advisor said I needed a brake flush to be done despite it already being done and it should already have clean fluid from the last visit; was it not done previously, was the fluid actually bad, or they never checked the fluid in the first place (unethical), or incompetent? If the alarm bells aren't going off in your head, they should be.

Reason 2: No more Express Lane and one must have an appointment. I have been to numerous Jeep dealerships and never needed an appointment for an oil change, let alone wait over 1 hour for one; hence the express lane. So I will be heading to another dealership.

Finally, I feel if the above behavior is allowed in the service department, where else is it being allowed? I will go to another dealership that does not allow for this behavior and will inspect any and all work this dealership has done. I suggest you do the same.

Excellent service. Service advisors very helpful. Will continue to take our car to them.

I called the service department multiple times and never recieved a call back. Finally the gal that answers the phone walked out to find someone. They scheduled me for later that day, but when I showed they didnt have parts available and when I asked why I didnt recieved a call his responce was that I am just a customer.
I wont be going back to this dealership.

Ended up calling another dealership they got me taken care of.

Jesus did a great job helping us get into an awesome 2014 Jetta SEL with only 29k miles. Great deal on a great car with a lifetime warranty as well!! Better than buying new! Thank you again Jesus!

Not a great experience. Had my car in twice for a ignition switch. After second visit and car not starting consistently they tell me they cannot trouble shoot problem due to after market wiring even though I bought it new and added nothing to car. They took my money and did not fix anything and sent me in my way. This is not a true Dodge franchised dealer the service manager tells me.

Great place, great people -- I have purchased three cars from the dealership.

Brought my truck in for a couple recalls, service was quick and easy. Marc in service kept me updated to what was going on and let me know as soon as I could pick it up

Had service performed on my Ram truck. Got it in and out quickly, kinda nice. Didn't experience any problems.

Kelly was a awesome salesman, very knowledgeable and helpful making my first time car buying experience memorable! Will recommend everyone to him

I scheduled a factory recall with the service manager. After driving to 30 minutes to the dealership and waiting 30 minutes I was informed the needed parts were on backorder and would not be in for 7-10 days .

Courtesy provided the best service I ve ever experienced with a dealer. The staff, especially Sarah ,went out of their way to accommodate my needs. I have avoided dealerships for years because I thought they were too expensive, but my bill was no larger than I would have had anywhere else I checked. They have a life long customer with me now. Judy Bates

Anthony did a great job and was exceptional to work with, I love my new Challenger it is exactly what I wanted. Courtesy made the process easy.

Ben Saxtin and Mike Harriman are awesome. The best experience I have ever had buying a car

My service advisor, Steve, was very nice and helpful, kept me informed as I was waiting in the lobby area, helped me with my rental car, was available when I had any questions. But most of all her made sure my vehicle was serviced correctly and repaired what was needed.

Love this place! The people here are very professional and will do everything possible to get you the vehicle you want. The salespeople here are very upfront and totally honest. I dealt with Owen Walker and would highly recommend him. I would buy from Owen again!

I am completely satisfied with Heggs auto group. From the first time I bought my new truck months ago. Too even now every time I arrive, I am met by the service advisor that I choose. I always choose Amber, even if I have to wait to get fit in to her already popular busy schedule. Amber who is always greeting her customers with a smile, Does everything she can to take care of and meet your needs. She will tell you like it is, and not pull any punches. This way you can be sure to know what you re getting into with your services every time you go. After buying four vehicles previously through Another auto group, I will from here always be buying and servicing my vehicles with Amber and at Heggs auto group.

Sincerely David T.

I'm pretty unhappy with my latest experience with the service department. I took my car in on August 18th for an appointment to get an unusual overheating issue diagnosed and to change my oil. I was called on the 21st of August and told that my engine heads were warped. How does that even happen when you are barely driving due to COVID?? I take excellent care of my car. All service has been kept up on it. Anyway, I was promised my car would be ready by August 28th or 29th. Didn't get my car back. I was told the heads had to be sent out to be machined. My car would be ready by the 4th or 5th of September. Then I was told the machine shop was behind so now I wouldn't get my car until the 11th or 12th of September. Well, I still don't have my car. Today is September 16/day 29. I've been told I'll get my car this week. I'm not sure what to believe.

Heggs CDJR has the best service! Dave the service manager is one of the best I ve ever encountered, he s incredibly customer service focused. They reflect well on the owner Al Heggs!

Matt Murray was so great! I will only come back for him

Would recommend to anyone!! They had my truck in for warranty work and myvtrumy went in the shop on Thursday and they said they'd have it back in a week or so and nope 2 days turn @ and $100 deductable and off I went Happy customer!! I will buy from Heggs for life and my family does too!!

OMG, they are such a rush to get work done that they don't even do the work on your vehicle but hand you the keys and claim they're finished

I bought my car over a year ago, like a dummy I paid for an extended warranty. Everytime I go in there seems to be catch. Warranty forever is a joke. I will not be buying my next car from here.

This is the worst experience i have ever had at any dealer, Sherri please find a new job as the you and the entire service department is a joke. I was referred by my buddy who buys all his dodge vehicles from here and yes he will now no longer do business with you for his fleet vehicles anymore. I purchased a Ram 1500 sport and noticed the hood has a bubble on it, I brought my truck in for a warranty claim and sherri was the one who helped me. I was told they need to take pictures and send them to dodge. Two weeks goes by and i hear nothing, so i call and leave multiple voicemails and never get a call back. Finally after multiple voicemails i get a call back saying I need to call Chrysler. I DO AND WHAT DO I FIND OUT, THEY NEVER SUBMITTED THE CLAIM!!! I call Sherri back and explain my frustration and she asks me to email her more pictures so she can send to dodge. I then send them over and wait another week and i call Dodge back and find out she still never submitted the pictures. Now i am beyond pissed off and call Sherri and this time she actually answers the phone and says she can submit them now. Keep in mind now we are over a month dealing with this, after i get off the phone with Sherri i call dodge to see if they were actually submitted and yes but the same picture 4 times and now they closed my case. I was then told by a rep from Michigan I should go to another dealer and they will open an investigation. I have now been dealing with this for almost three months and still haven't had my hood repainted. Called another dealer and received way better customer service in Tempe. I really hope you get shut down or bought out.

Friendly staff, good service, easy parking,and follow up to see if you are satisfied with their service.

Went to get an oil change and Jacob was my advisor. He answered all my questions and was very kind and courteous with me. Great Service!!!

Came in to take care of a recall issue, fuel system cleaning, and oil change. Everyone was super friendly and helpful, all the work was done relatively quick, and she's running smoothly. I will definitely be returning for future service

This is my second purchase from this dealer, and they are the most honest and no nonsense dealership I've ever gone to. Matt Murray is a wonderful salesman , he did not play any games and helped me get into a great Jeep!

Amazing!!! They went above and beyond to find me the right car at a great price. They were absolutely amazing.

They do a great job trying to get you in and out. They are also very kind and professional.

Love the service dept! David Perez is always a help and a very pleasant person! Recommend!

Great dealer strength is in their people. Ask for Dan Snider if you want an honest, hard working sales professional. Dan went above and beyond to make my purchase quick he even spent 30-45 minutes in the Arizona heat wiping down water spots on my truck that the details team had missed. Great guy!

If I could give them ZERO stars, I would. Runaway from this place. I ve had issues with my Dogde Charger since the day I bought it a little over 3 years ago and they have NEVER fixed the issue. Only had me paying for work don t on my car to fix it when it still had the same issues of delay start and sometimes not starting at all! I ve had my car towed there multiple times.. and finally they slap me with a $3700.00, asking for payment to fix my car and tell me ALL OF A SUDDEN , my Warranty Foreve is void! This has been an ongoing issue that they should have resolved over 3 years ago! I just traded my car in at another dealership two days ago. I REFUSE to give HEGGS another penny!

Very informative. Professional service. Coffee and donuts what more could you ask for!

Shanon was super awesome! She was super helpful and really understood what we needed!

This is my second purchase from Superstition Springs Jeep. And again I am completely satisfied process, with the price, attention to detail and there ability to see the bigger picture. Harvey, A.J , Kevin are true gentlemen. Thanks folks!

They took care of the problem I was having with my truck

Thanks to Josh and Derrick in the parts department. They were both very helpful and great guys to talk to.

Fantastic service department. Specifically Amber is a go-getter. She definitely exceeded my expectations and did a great job resolving what could ve been a very painful solution for both of us. Great job Amber and her team. Thank you

The service was great. The service manager got me out on the time he had said it would take to service my Dodge Ram turbo diesel!!!

Great group of people working here. Highly recommend them.

By far the best experience I've ever had when purchasing a vehicle. I am on my 12th vehicle purchase in the past 5 years, and buying from Heggs automotive has been the most superb dealership when it comes to the car buying process. Mike really helped me find the car I was looking for, and Randy made sure that I went home with the exact vehicle I came in for. Highly recommended Heggs automotive for your next auto purchase!

Looking to have recall service completed for company vehicle, very courteous in responding to my request and scheduling; day of service went very well with minimal wait. Waiting area was comfortable and spacious with hookups/WiFi.

Great customer service! Very nice! I was taken care of by Bill and Zoe, ask for them! 5 STARS!!!

The service department is lively with individuals trying to help those that come to get their vehicles serviced. With being one of the smaller dealerships on the loop of dealers, it is the most active. Continuous with those wanting to help you get to your advisor, to the parts counter for accessories/parts for your vehicle, or to the cashier to get your vehicle after service has been performed. The service staff goes above and beyond to make the experience enjoyable. I will continue to come to Heggs Automotive Group Chrysler because they make me feel they always will be there for me if I were to have any issues with my vehicles.

Amber is awesome. It was a hassle free experience taking my vehicle in to get serviced.

Cody Thayer was my service advisor and he was attentive to my needs. Cody took care of my primary concern before letting me know of any additional work that was needed. Myself being a Director of operations in the Automotive field I was very impressed with Cody.
Smooth write up
Concerns addressed
Listener
Timely turn around

Amber was great, ordered my tires and had them the next day. I'm Rollin again.

Frank was great salesman and so was the guy from the Harlem globetrotters. I got the vehicle I want with reasonable payments. Thank you for making my Fourth of July exciting!

Amber was the best!!!!! Would use her again without hesitation. Service was quick and good, even without an appointment. ....

S. In Mesa.

Very professional with their service.
They changed the oil on my car and interior filter.
I was there for approximately 50min.
Thank you. Courtesy Chrysler for a Great service all around.

Wish I could give no stars. For starters: I am VERY MUCH AWARE that having no established credit means that we will have to put more money down and payments will be higher. I have no issue with that. What I have an issue with is that me and my Wife signed paperwork, put down 1,700 hard cash money and then we get a call last week from one of the finance guys saying "I'm sorry to tell you this but we ran everything through the bank and you will have to either put more money down or get a co-signer.". Mind you, they told us we got approved for the car the week before last and told us we can pick it up when I got back in town for work. We got back to the dealership this morning and told them we would just like our money back. Then another gentleman in finance told us "you can get your money back. Just give me a second and we will cut you a check." The he returned and said "Well there has to be two signatures in order to right the check. The other person won't be here until after one 1pm (and we came here with lyft and have been here since 9AM!). This is the most unprofessional experience I have ever had and I warn anyone who is young and just trying to get a vehicle to avoid this place.

My truck was damaged by the tech in the service department. He crushed the hood while it was on the lift.

My service advisor Marc was difficult to deal with. Slow to answer my question of their repairs to my truck.

Only saving grace is the Service manager

I would like to say thank you to Jeremy in customer service he went above and beyond to help me with all of my issues
Memory c

Everyone here is friendly and helpful. They call you when they say they will and are awesome at keeping their customers updated on the status of their vehicle.

I bought 3 vehicles from here and can honestly say the experience from sales to service has always been exceptional.I can't see myself going anywhere else. Al Heggs has the best staff of people .They always make you feel like family .Thank you

Took my dads truck in to have recalls done, oil change and rotate tires. A sales man outside came right up to me and took me to the service department because I had never been there before. He was very nice.
The service man said everything that needed to be done could take 2 hours to all day and that he would call me a lift. I was expecting a courtesy car/driver to take me home, like they do at Henry Brown. Nope, he called a Lyft and gave the driver my father's phone #, when I had given him my cell #. My dad calls my cell, to inform me that my Lyft was there, waiting for me. 1 and a half to 2 hr later, the truck was done. The service man called another Lyft to pick me up. Courtesy paid for the Lyfts
When I picked up the truck, it had not been washed or vacuumed. I guess they don't do that in AZ. Then I got an email to take a short survey which ended up being 30 min of my time. Also, while I was waiting for my "Lyft" not one employee offered me a water. Just some extra perks I have experienced else where and would have made my experience better. As far as the work done, my dad hasn't complained, so it must have been done right.

Moved to AZ and just tried Heggs for the first time for service. Fixed right first time, car in excellent condition when returned to me and communication is excellent! A+++

We've purchased 3 new vehicles from Superstition and we've been extremely happy with the service we've received! We have had the pleasure of working with Ryan DeLuca and this last time with John Wayne Robinson.... Both top notch and worked to get us exactly what we wanted!! We refer everyone who's looking for a vehicle new or used to Superstition!! Thank you for exceptional service!

Chris Shelton will treat you like family, and don t be afraid to request Matt for finance!

These two gentleman changed my idea of a car dealership. Thank you!!!

I found a great deal here over the weekend. I bought a 2017 Ram that was deeply discounted. Our Salesman Chris gave us the truck for the day while we ran errands. I had such a great time driving the truck I decided to buy it. The finance manager Bear was very straight forward and explained everything in detail. I had a great experience here and I would recommend Heggs Chrysler Dodge to any one.

I have purchased many vehicles at this Dealership, Charlie Bennett is excellent to work with, and Amber always takes care of us in the service department. These people truly care about their clients and I wouldn't recommend ever going anywhere else! Thank you Superstition staff!

Super friendly staff made me feel very comfortable, despite the lengthy process (that's where they lost a star). They worked to give me a fair price for my trade and answered all of my questions without getting frustrated. Working with Matt V was like hanging out with a friend. I appreciate that. Overall, good experience despite the crazy long time it took to make the deal happen.

Brandon A. was a great salesman, he was thorough, knowledgeable and very friendly. Would recommend him to friends. However, I was at the dealership an excessively long time. Nearly 7 hours! the numbers were a bit misleading when the price of the vehicle did not include any of the car s accessories! So window tint, backup cam, etc was added to the price I was given once I got to finance. Seemed odd for a preowned vehicle! Obviously I did not agree to this.

Some of the best service around. Dis not feels pressured to buy and Elmore and "Bear" Elward were very knowledgeable about every question we asked about the cars we looked at. Ryan in finance made the final paperwork so simple and smooth, but created a very relaxed environment. Best dealership experience ever. Will definitely be buying from them again.

I have been extremely pleased with my experience at Superstition Springs Chrysler Dodge dealership. I was very well taken care of when I purchased my new Dodge charger. The service department is outstanding. Particularly Amber McFarland. She has been very knowledgeable and helpful with any questions that I have had regarding service of my vehicle. I am also very pleased with their quick oil change center. I highly recommend this dealership to everyone