Superstition Springs Chrysler Dodge Jeep Reviews

Worst institution ever.
Horrible management, would not recommend to anyone.
Please get a new management staff because this one is pathetic.

The wonderful people with Courtesy Chrysler Dodge RAM of Superstition Springs are OUTSTANDING!!! They treated us with the utmost politeness, respect and kindness! From Abrian to Anthony to Chris... and the rest of the team with Courtesy! WOW!!! They show compassion and understanding! They care about doing what is right! We are blessed to have gone to Courtesy! We Thank You for all that you did and do, as well as, what you stand for!!!

Stay clear from this company. Do not order parts through them. I waited several days for a part and then they sent me an email they cancelled the order .When I called they said, they are losing money and had to cancel orders. They said I could reorder the part if I wanted, but it would be another week..Ya right! Order#1869 I paid for expess deliver and Jeremy is who I talk to.

If you value your time, do not get your vehicle serviced here. The service dept did not begin working on my vehicle until 2 hours after my scheduled appointment time. The fix took all of 15 minutes to complete once the work had actually began. What is the point of scheduling an appointment when you aren t ready to begin work until 2 hours after the appointment time?

The team of professionals in the service department at Courtesy Chrysler is beyond excellent. They always communicate what is happening and explain costs. Very happy with the entire team!

I saw a car online as I live in Texas and Heggs is in Mesa, Arizona. I sent an email request to see if the car was still available and with in 5 minutes I was called by an awesome gentleman named Owen Walker who advised the car was still available and began speaking with me about it. Our conversations turned into texting, which was more convenient for me and he was more than happy to answer any and all question I had at all hours of the day and night. Owen even called me after he got off work on his own time to go over somethings. His commitment to assist me was beyond anything I have seen in customer service let alone in car sales. To make a long story short we spent a couple days hashing out the deal and came to an agreement that was more than fair to me. We then worked out a deal over the phone and he told me to get down there to pick up my new car. I ended up driving from Texas to Arizona in my trade in car and when I got to the lot my car was all nice and shiny sitting at the front entrance waiting for me and there was a very nice note on it that said it was my car. Upon meeting with Owen face to face he was still very kind and professional and walked my wife and me through the next steps. We were then given over to the Finance Manager, Elward "Bear" Roberts who was just as awesome as Owen and really made my wife and I feel like we were the most important people there. There was no hidden agendas and everything was straight forward. Bear worked a deal so good with us, he was even able to get a 6 year 60,000 mile extra warranty on my car put into our loan for a very small price for added piece of mind. And just when you think this great experience was over and couldn't get any better, Bear asked us if we were hungry and then advised us to go eat at a great restaurant down the street called "Over Easy" Bear advised us to meet with the manager, Chris and advised us to tell him to allow us to order what we wanted and to send the bill to Bear who would cover the cost of our meals. Talk about great service! a great car, a great experience and a great breakfast paid for by Bear. If this isn't customer service I don't know what is. Hats off to Heggs and especially hats off to Owen Walker and Elward "Bear" Roberts for a great experience. Even though I had to drive over 6 hours to meet with them I would do it again in a heartbeat when I'm ready to buy another car!

Jeremy is good at what he does. Gotta give him credit.

My experience here was awesome! We called about our car on Sunday and Tuesday we are leaving with a new one! Super fast service. Highly recommend Dan Snider for a sales rep. Very friendly and super funny. Lots of laughs. Here s to 2020 in our new 2019 charger!

False advertising. Inquired about a car listed for a too good to be price. They minus off every single discount you can get which less than 1% will qualify for. I mean, you get 500 bucks off if you own a Durango. Another 500 off if you're a realtor. Another 500 if you're missing a limb.... come on! Inquire about the price and you're spammed with 40 robot email responses. Takes forever to get someone on the phone that doesn't you give you a run around or knows what they're talking about.

I honestly do not know how this place sells any vehicles. Online pictures of this brand new car, the interior was filthy too. Wondering if they take their cars that don't sell for joy rides or weekend getaways. Anyways, good luck AZ peeps at this dealership.

Outstanding customer service. My 2018 ram 1500 had a dead battery. Another ram dealer told me it would be four days before I can get into see the service department. Courtesy had me inside 5 minutes. 40 minutes later I had a new battery in a service inspection. Outstanding service thank you

This was the best experience I've had buying a car. Our salesman Mike S. was great! Keep up the good work..

Bought a car from Courtesy today, highly recommend Pete. He was super personable, and cared more about getting us the vehicle we wanted rather than just making a sale.

They were professional they got the job done quick and got me on the road thank you courtesy

Great group here, Matt Brown, Bear Robert's and company will get you the Dodge you want and make you feel good about paying for it.

Nope. At first great..then went down hill. I left extremely unhappy.

Anthony was great and was very helpful. He made it so easy to buy a car. I would highly recommend Anthony if you want to buy a car.

Their service department does the right thing. I highly recommend them.

The staff were amazing by making sure I got the best possible deal to include my options on what vehicle I liked and price. Thank you John, Kristy, and Howard.

Well this nightmare with them continues. They took over the dealership of Hegg and they said they were going to make everything right that Hegg didn't. Don't trust them They are dishonest Hegg. I paid 572 for plates 500 for document fees when buying the truck in Sept Took 6 months to get a plate. I transferred the title to my kids and went to get a refund for the plate they bought in March 2019. I get 48 dollars back on the plate. Where did the 572 go but into their pocketbook. Please think twice before dealing with this dealership. They are still taking advantage of the little guy that Hegg left stranded. I will be contacting the attorney general and motor vehicles. Take you deal elsewhere and less you have money to throw away.
Beware of crooks
Deb Walker
This hasn't gotten any better. Loni contacted me let me know there would be a refund of 250 for me. she would contact me when it was ready. Guess what nothing now i have tried to contact her and the email is being returned. what crooks. they have not made this deal right and no one seems to contact you even when employee leaves they just bury the problems. do no deal with dealership.

Service is Friendly. My only Gripe is the Cost. My 6.4 2500 costs me 130$ for an oil change. I asked him why it costs so much and he said the oil alone was 80. I find that odd because I have been changing my own oil for the 3 years ive owned this truck and the oil, lucas stabilizer and filter have never costed me more than 55$. Something just doesnt seem to add up. Also, i asked the clerk not to touch the tires/psi because it had just came from a shop and my truck had been calibrated to the tires max psi. What did they do? They Adjusted my tire psi to the door specs putting all 4 tires over 70. So i basically paid for something i specifically told them not to do. Moving and all my garage stuff is packed is why i brought it in. Again, nice people but prices to me are suspect. Make sure when you bring your vehicle in, you get a quote. If they wont do it, take your business else where.

Nice dealership, friendly staff. Took my Durango in for a recall fix. They originally told me it would be 4 to 6 hours to fix the problem. They called me after 5 hours to say that it would not be done that day and they asked if that would be okay for them to keep it till the next day. I told him that wouldn't work out for me and they offered a rental vehicle, which I appreciated. When I arrived to get the rental vehicle, I notified the guy who he called me about needing to keep my vehicle and he said that he had a vehicle lineup for us and that we could go wait inside. We waited for quite a while so I went and talked to somebody to see what was going on. While I was irritated that we had waited so long, in the end, the mechanic had stayed late to finish our vehicle. Which I really appreciated and made up for the wait and I left happy. The only reason they didn't get 5 stars is the lack of communication that happened while I was waiting there to pick up the rental/my vehicle.

All I can say is Thank You. The transparency, effort and passion Chris S. and Anthony B. provided during my visit to Courtesy as well as the integrity shown all the way up to the finance team (Frank W.) was astonishing. They made sure that I was taken care of, as best as possible. I wouldnt recommend a different dealership to anyone. My kids and I love our vehicle. Chris called and I could hear the excitement in his voice telling me to come pick up my truck, he even stayed late for me to get off work. They are all truly a blessing. Thank you again, these words can not explain how satisfied I am by the assistance I received. Better yet, the fact that there was nothing but action behind the information they communicated. They not once created an unrealistic expectation.
They really deserve a million star review.

Gentlemen,
Keep up the great work, and never loose focus of why you do what you do. I know you'll continue to bless others lives!

I received awesome service form the dealership and particularly from our salesman Owen. If should ever need another vehicle and I run into someone that is in the market I would definitely send them to Owen.

I had the absolute WORST experience of my life at this dealership.

I made an appointment for 12pm on a Saturday but couldn't make it, but showed up about 1pm. First of all, there are no "appointment times"...it's a car dealership. My appointment starts when I walk through the door! I was hustled, or at least they tried to. The sales guy (once he saw that I wasn't an easy target) started talking fast, saying things like "look you wanna buy a car or don't you?" and "this is it man, let's do this now!". Every time I tried to speak, he interrupted me, wouldn't let me talk. Then he wrote on a piece of paper "I will buy this car today if I get x amount for my trade in" and said sign this. I said no, I'm not signing that and told him that he was losing me. He said "well then if you don't like it, leave". I couldn't believe it! He then started insulting me, telling me that I wasn't a man of my word because I didn't show up at 12 and yelled at me from 20 feet away as I walked out. The managers had to be called over and they yelled at him "WALK AWAY!" which he finally did. I left, and got a call from the big whigs apologizing and with promises of a good offer but I have yet to hear back from them. Needless to say I will never go back and never purchase anything. In my opinion, you're better off buying from a private party; much cheaper and will save your hard earned money. (last statement has nothing to do with SSJeep).

Old ownership was brutal. They never seemed to care. With the new ownership, the store seems to be the complete opposite now. Friendly, fast service when in recently in for an oil change.

Bill Braddock was absolutely amazing! He showed us a once in a life time car and then helped us to get it. He s the most genuine and kind salesman I ve ever come across. His colleague Matt Krell, the finance manager, helped us get the price we wanted and had an awesome sense of humor. Overall awesome experience, I very highly recommend coming here for car shopping.

Had 3 vehicles service here. Setting an appointment has made it very easy process but other customers who walked in behind me had no issues getting in. If you have to wait. Their areas are clean to sit in or enjoy the weather and walk the lot. Very good staff. A+ customer service.

Guy was pushy and took us for a test drive strait to meet the managers.

When Dealing with Owen Walker, he has always been friendly ,helpful, and Professional!!

I called at 8:30 and got a 9:30 appointment. Service writer Kory checked me in and kept me informed of the diagnosis, the cost and time needed. The car needed an auxiliary battery which they replaced quickly and at a reasonable cost. I will return there for future needs.

Arrived late to in the afternoon with the car. Left it overnight and picked up in n the early am the next day. We as s just a sign and drive process. Once again another Fine Job....

Like to have a manual for the car other than that everything's great

Excellent staff and Environment. Ben, Wayne and Harvey are great guys to work with. They get the job down.

My wife and I bought a car 4 of July we had the car less than a week and the car broke down and the ac system doesn't work when you accelerate. This will be the first and last car I buy from Heggs I should have went to Earnhardt's.

Very disappointed. Bought 3 cars previously at this dealership and today I witnessed the worse experience like my business meant nothing to them. Another 1.5 hours wasted . What happened? New ownership , new management, some new sales reps. I guess it is what it is. I will never go back there again. Going on a test drive, the sales rep almost recked the truck I was interested in buying .

Not impressed. Avoid the dealership unless you like being ripped off and taken advantage of.

Good service and communications. Disappointed that service writer was not wearing a mask... I was required to enter his enclosed space to pay for service.

Professional, friendly and took care of my vehicle.
Thx much appreciated

Owen gave great service. He was easy to work with and knowledgeable.

Had a great experience at heggs Chrysler dodge thanks to bear and Chris
Thank you guys for making my family dream come true.

Appointment process and actual work done in stated timeframe

Great people at this dealership! Make you feel like family.

Heggs CHRY-JEEP-Dodge service department always treated me with a great service and a smile. Special shout out to my service adviser Amber mcfarland for keeping me posted with my car from start to finish. Thank you all for your excellent service.

Salesperson was giving a good effort but didn't get much support from other staff. Three different visits, three different salesmen, lots of running around, wasn't fun. Forever warranty looks like a good idea, reflected in the price of the vehicle. Didn't buy here.

I'll give this place 3 stars all for service, i took my 2015 cummins in for its first service the service writer (cody) and the techs (robbie/james) were very professional , I was happy with the service , now for the bad, as I was waiting for my truck in service I sat in the waiting area , there was a gentleman by the name of Marvin maybe Martin not sure he greeted everyone and asked every single person if they wanted popcorn or water everyone except myself, I find this very rude as it was 105* that day , the tech brought me a bottle of water so basically I'm saying your service is great but your customer service needs some major help, I'll return based on the serivce but won't expect much from the inside

Jorge and Ben where so helpful and wonderful ! I have recomended them yo everyone. Thank helping me get into my car.

Please don't buy from here, this is the worst place we have ever tried to do business with. They start with a $1400 scam on a Forever Warranty, that every car they sell there, must have. They take your license and car keys (trade-in) and won't return them to you, even though we asked for them back several times. Making a long story short, we actually worked a deal with them, gave them our credit card to hold a used vehicle they had, at their suggestion. They promised to have the car prepared(window tint, protection coat, etc.) for us to pick up in a few days, as we were paying cash . Found out a couple hours later that they sold the car to someone else. I understand they sold the car for more money than our deal and were able to finance. Their salesman's are puppets for their incompetent bosses, like Joe and Anthony. Tried to contact their general manager, who never even got back to me. Expect this place to go under soon, doing business this way!

This is our second vehicle we have purchased from Owen at Superstition springs Dodge Ram and I can't even begin to explain how the process is a step above any other experience I've had at past dealerships. They are truly a quality company with friendly staff and a great atmosphere. If you are in the market for a vehicle you will not be disappointed with the customer service you receive from Owen and the rest of the staff.

Excellent Customer Service.

Best to make an appointment for service related issues if possible.

Incredible experience with Dan S. And the entire staff from sales to finance and post sales experience. Buying a car is scary typically and daunting, Dan helped guide me, was transparent from the beginning to the end and fought for what I wanted and needed. This is my new go to for any car from now on! Thanks again to everyone involved!

One of the best car buying experiences I've ever had and I've bought some cars in my time Oscar and Mark were very good at what they do and it was a very pleasant experience again thank you very much Love the car

Next time you re in looking for a new vehicle I recommend asking for Blake Bishop. He s so knowledgeable, I felt I was in very good hands. He made the process go very smoothly from beginning to end. Ask for BLAKE BISHOP!! You won t regret it!!

If you have any issues with your vehicle and your not sure who to go to ask for Matt Brown @superstition he is very helpful and can assist

Yet they had a man Teach for intake that we need a intake bolt that nobody else would carry at a decent price

I always heard people talking about bad experiences going to a dealer. This was the first time that I bought a car by myself. I had the best experience, Jeff made it easy and fun, he is compassionate and understanding. The hole staff was great and definitely I will return as a customer and I will recommend this dealership to my friends and family.

Took my 2003 Dodge Ram in for repair due to electrical problem , once they found the problemt they went out of their way to find my replacement part and got my truck back on the road again thank you Mark and courtesy Dodge for doing such a great job highly recommended

I am sold on the warranty forever. I hope they honor it. Nice sales staff, but the poor guys have to put up with the old style of car buying were they have to go back and forth between us and "their manager" until we as the customers budge and give in on their slightly higher prices.

Updated:
They do not honor the "warranty forever." It was too good to be true. They will find everyway possible to wiggle out of their promises.

Every set of the way, personnel were helpful, friendly, and professional: when we called and asked questions, checking in at the service department, and the cashier.

Fantastic Customer Service by Sherry! Thank you for taking care of my car.

Very good experience. Terrell kept his word and was a pleasure to do business with.

Thank you so much Elmore and Michael. You two made this experience amazing. I will recommend everyone I know to both you of. Again I can t thank you enought. BTW I LOVE MY CHARGER.

Great service! Purchased my mini-van and I love it. Thanks for a great experience.

Once I decided not to have the repairs done at this time, I was treated like the evil step child. They offered to have lift pick me up at home he said he would order it at 7am. At 730 I texted a reminder by 810 I got my lift notice. THEY HAD PICKUP AT THE DEALERSHIP. I tried calling texting and finally at 830am I received a new lift notification. I told them yesterday it was extremely important to get my vehicle back at 730am. Due to my work schedule. It felt as if they did it on purpose. I will never take or purchase anything from them ever.

Terrible customer service and satisfaction. Heggs was way better

I have a 2016 dodge challenger hellcat. I received a recall for the catalytic converter s. So I contacted superstition springs Courtesy dodge. They completed the work in two days which they notified me to pick up my vehicle. When I picked up my vehicle it was covered with some type of overspray or chemical substance not sure what. I asked the service advisor Where are the car was parked . He said somewhere out in the parking lot. I would expect that car to be taken care of because of the fact I brought it down spotless and just recently ceramic coated the car. I spent the better part of the night removing the chemicals or whatever was on the paint. When I drove home it was an awful burning smell coming from the bottom of the car. Once I looked underneath there was oil from greasy handprints all over the exhaust system.Eventually it burned off. Needless to say I will not be purchasing a car or taking my car for warranty to this dealership.

I made an appointment for a recall issue at the new Heggs location on Test Drive. I'd never been there and just looked for the closest Jepp dealer to my house and this one came up. When I arrived I was told the appointment was made for the main location on Auto way. Not a big deal as they are about a mile apart. The guys at the new location told me they didnt know how I could make an appointment there as they didnt have a phone. The work was done properly and professionally and I have no complaint, but would suggest the Heggs that they be aware that when a customer Googles the new location, the main location's phone number comes up with it and the customer has no way to know where to go.

Great experience drop vehicle off and was called back when it was ready.

Every help full talk me through everything I needed to know. About my purchase Every pleased on the customer services. i would refer anybody to heggs

Always very knowledgeable and attentive. For such a large dealership they still make you feel like you're family.

Personally I'm shocked to read some of these negative reviews. Over the last 3 months our family has purchased 2 vehicles from them. One is a new dodge ram and the other was a 2012 Nissan used car. Both times we were more than happy with our experience and received nothing less than professional service AND a good price.

In addition, I have taken one of the vehicles into the service dept for an issue and it was a painless and very good experience. Raul was very helpful and I was in and out quickly.

I think too often we only sit down and take the time to write the negative reviews and not the good experiences and reviews.

This place is a well run and reputable operation. I wouldn't hesitate sending and of my friends and family here to purchase a vehicle. And, as I said, I have purchased two from them in the last 3 months.

Have not so good experience. Took a long time to get me approved not sure but bank would not finance me without my whole income tax documents. So it took me too long to get copies.

My salesman, John Wayne Robinson, was of tremendous help in showing me all the details of the car, making me feel comfortable, and making the paperwork so much easier than I had anticipated it would be! I will certainly recommend him and your dealership to my friends and family. Thank you for such an exciting and positive experience from start to finish!

We had a great experience at this dealership. Buckets was the best salesperson.. The finance department helped us get a great deal. We will definitely do business with them again.

Had a minor issue with our new Ram truck and took it in for service. We hadn't been to this dealership since it had changed to new ownership and the difference is amazing. It's like a whole different dealership, very clean, staff was very responsive and friendly, and the new owner came by to say good morning. If you are looking for a great service department for your Chrysler, Jeep, Dodge or Ram, I would highly recommend Heggs CDJR. Awesome experience.

Terrell Harris took good care of us. Down to earth approach with a sense of humor made it an smother purchasing experience. Facility was clean and staff friendly. Love my jeep!

Good communication. I am really happy with my dealership

Friendly people but their service needs improvement, our car has been in 3x for the same issue

Elmore Martin was the most kindest Sales PROFESSIONAL! He takes his time, listens and met the needs of what I requested. I puchased a used car and LOVE it! I am greatful and blessed to have the opportunity to experience purchasing a car with honest gentleman! I recommend this delaership and Elmore Martin to make your car buying experience EXCELLENT!

Decent sales Dept.. service dept is horrible when it comes to warranties and keeping customers safe and happy. Service manager couldn t input my vin correctly, then when he finally did said there was nothing he could do to help me. Purchased tire replacements from previous dealer that they took over and the back them before their own customers that help keep them in business. Still no word.... buyers beware, take vehicle elsewhere for service

Thanks Thomas Ross for being an outstanding serviceman. You was very respectable, courteous and kind; I rate you a 10

Usually it's pleasant. On my last visit the service rep called me said my car was ready locked my keys up and went home. I waited an hour before I got my car. Cool people but they have bad communication amongst each other.