After today's visit to the service department, I w...

After today's visit to the service department, I was left feeling this dealership is unethical, lies, and is not to be trusted nor used.

Reason 1: Was told I needed a brake flush at my routine oil change, despite that being done last visit. Which makes me wonder: (a) It wasn't done last visit and I paid $150 for something never done; (b) the service advisor is lying about what my Jeep needs, is unethical, or extremely incompetent; and/or (c) the excuse he made up was "there must have been a little residue of the old stuff and it was done previously " , so quickly, leads me to think it was never done, the advisor is an unethical liar, or trying to pull something.

Now let's expand this thinking and imagine my significant other was in the lobby and agreed to this service because she knows I care for my Jeep. Do you wonder why the service advisor said I needed a brake flush to be done despite it already being done and it should already have clean fluid from the last visit; was it not done previously, was the fluid actually bad, or they never checked the fluid in the first place (unethical), or incompetent? If the alarm bells aren't going off in your head, they should be.

Reason 2: No more Express Lane and one must have an appointment. I have been to numerous Jeep dealerships and never needed an appointment for an oil change, let alone wait over 1 hour for one; hence the express lane. So I will be heading to another dealership.

Finally, I feel if the above behavior is allowed in the service department, where else is it being allowed? I will go to another dealership that does not allow for this behavior and will inspect any and all work this dealership has done. I suggest you do the same.