Sun Toyota Review

They'll match tire prices and the warranty coverage is great, however, they had left the inside of our vehicle looking like a coal mine; a lot of dust. Good service for a good vehicle, check out the "bar and grill" with complimentary coffee, tea and water. The waiting room is also comfortable and modern, and the service provided was quick and helpful.

We were looking for a specific Toyota. We made a long drive from Sarasota to see the van listed on the internet. Donald Smith met us at the entrance and stayed with us until early evening when the process of purchasing the vehicle was complete. He was professional and at the same time fun. This does not seem to be a dealership that plays games with the customer which to me is very annoying and makes the process very painful.
I would recommend this dealership and particularly Donald to anyone looking for a vehicle.

You MUST go see Willy Patti! I cannot say enough wonderful things about my experience thus far at Sun Toyota! Willy Patti is so knowledgable and friendly. Without a doubt he is the most professional car salesman we have ever come across. He made sure that he covered every feature in my new Sienna (and there are many!) Not only that, but we were going to have to order my new van to get exactly what we wanted and were told we wouldn't be able to get it in until November. Willy went out of his way to find our dream van for us at another dealership and had it brought in for us. Willy is clearly very passionate about his job and his customers. There was something minor I had to get looked at in the Service Department the day after my purchase, and Willy knew I was coming and came out to make sure that I was taken care of. I wish that every salesman was as friendly, knowledgable and professional as Willy!

I bought a new car last week, however I was not completely, let alone, remotely satisfied. General Sales Manager Ferris Hamdan had his assistant Lori Llynde contact me before arranging a sit down meeting to go over my experience. Mr. Hamdan and I talked at length before Mr. Moe Washah worked with me to get me into the car I wanted. Mr. Hamdan and Mr. Washah were polite, professional, personable, and gave me the impression that they truly cared about making this experience the best it could be. I thank Moe for the interpersonal interaction. We were able to relate and share experiences which aided me immensely towards changing this experience into a positive one.

My father recently had the service done on his 2015 RAV4 at Sun Toyota in New Port Richey by Anthony Roche and would highly recommend this service adviser to anyone ! He addressed all of my questions and concerns and he made sure my vehicle was serviced above and beyond my expectations. Very kind and professional experience. I would rate Anthony and Sun Toyota 5 GOLDEN STARS !!!

Lured to the dealership with false information and then the salesman claimed to be ignorant not dishonest. ( His words) When I asked to speak to the manager and explain the source of disinformation the employee made a comment about "trying to get him fired." The manager explained that this mix up was a "training opportunity" and offered a 50$ gift card to compensate the thousands of dollars difference in the information provided by the salesman on the phone versus the actual facts.

Nice people, but Crazy-Long wait times. Wouldn't recommend unless you have a minimum of three to four hours to kill.

Probably the most pleasant experience I've ever had purchasing a new vehicle, everything went great, and I got everything I asked for. When I needed an extra $1,000 on my trade in to make the deal work, no problem. I didn't even have to ask, Jan, my salesperson saw that I needed it and went and got it.Ask for her when you go in, she will make it so easy for you to get your new car.

Worked with Nicholas Nardello, was very laid back, I was browsing cars through my usaa app, and found a 2020 corolla I liked for a fair price, within 15 minutes he texted me and within 2 hours I was at the dealership test driving it. I don t have bad credit, but don t have much credit history so getting me financed was hard but they pulled it off and got me financed through Toyota at an 8 percent interest rate! Overall pretty good experience, wait was kind of long but that s how this stuff goes, Nick did a great job and wasn t pushy at all, same with the finance guy (wish I could remember his name sorry). Would absolutely shop at Sun Toyota again. Oh the only negative thing was the new car I bought only had about a quarter tank of gas, so make sure you have them fill it up before you leave.

Great service, in and out with minimal wait time. Lunch counter serves good but pricey food. My service attendant Tony was thorough and professional, maybe a little soft spoken. Complimentary coffee and donuts, coffee is not bad, but definitely not hood either.

This is the nicest Toyota dealership we have ever been to, the staff is great, the service department excellent, they have killer donuts for free during the morning, I would recommend them to everybody

Friendly staff... Recommend doing your own independent research to make informed decisions

The most welcoming dealership I ve ever been to! Michael Scott helped me find the best car and get the best deal that I could have ever hoped for. I SERIOUSLY suggest coming here and talking with Mike, he will go ABOVE AND BEYOND for anyone!

Javier did a outstanding job from start to finish. Keep up the good work definitely will continue doing business.

I had an exceptional experience with the entire staff at Sun Toyota starting with Doug Bouslog. From my initial inquiry to closing he was there at every step answering questions and getting it done in a friendly no nonsense manner (which I appreciate). Willy Patti laid out the options in a way easy for a layman to understand (with a good sense of humor to boot). Yvonne (failed to remember her last name and didn't see her listed) in finance went out of her way to give me the best possible outcome, as did the whole team. Wonderful crew and great cars. My only regret is I never saw the mascot Zeus :)

Niko took great care of me and provided me with a professional experience, I am excited to continue to do business and send my friends to this dealer.

Another gentlemen named Paul, was available to help me when Niko was with another guest for a few mins.

We have used Sun Toyota several times and we have always been impressed with the experience.

Fabio Castellano was an amazing sales person. Wonderful customer service. Amazing deal. I will definitely recommend him. Thank you for meeting all my needs and going an extra mile.

If I could rate a 0 right now I would. I am really upset. So tonight we had our FIRST oil change done on the van at sun Toyota where we bought it. And they MESSED UP HORRIBLY. All of the oil leaked out of my engine and started smoking and throwing service engine and battery lights. Now sun Toyota tells me I have to get it towed to them despite paying extra for road side assistance with their gold package which turns out to not be so freaken gold. I was due to drive to Virginia tomorrow and now I have no vehicle to do that. What should I do? There is no general manager in right now, service department is closed and I don't see a corporate number anywhere.

Jackie and Jose was so helpful with my situation. They got the car I want and at that right down payment. I will always recommend them to anyone

Willy Patty is a fantastic salesperson. The only day a friend could drive me to Sun Toyota was on Willy's day off. He rescheduled everything just so we could drive up that day. He is knowledgeable, took the time to listen, answered questions and worked his tail off to get me the car that I truely wanted. He towed my car at no expense to me and also rewarded my friend for bringing me there from St. Pete. Willy and management went out of their way to make the car buying experience very special. How could I go any where else?

Leroy was a great salesman! Not pushy at all. Great experience at Sun Toyota. Would definitely purchase from them again.

Exceptional service and Superb car inventory. The sales team really knows their stuff and makes buying hassle free and guilt free! Mario helped me get into my very first luxury car and and was very helpful with the decision process for me! He even delivered my car for me once it was ready!!!! He really went above and beyond ! Thank you Mario!

Good guys, did what they said they were going to do in less time than they said it would take.

These guys are sharks. Last year I got a package with my lease that the gentleman said would cover $8,000 worth of cost at the end of my lease so I wouldn't have to pay anything out of pocket. I go in to trade it in for a buyout and this guy tells me that I will owe $9,000 if I tried to trade my truck in. Sharks will tell you anything to get your money.

The dealership was clean and maintained, they offer free bottles of water and coffee to customers and the dealers were friendly. They offer a lifetime warranty on all of their certified vehicles, which includes coverage on the engine, transmission, drivetrain and more. They also have a selection of other vehicles including, GMC, Chevrolet, Ford, and a few Mini Coopers.

Helped my parents purchase a car on 12/31/18. It took less than 3 hours beginning to end. Fair pricing. I will not bring my car (FJ Cruiser) to them for service because of a very very (integrity issue) bad experience in the past.

John siver
Great service, very efficient and friendly person. Gave us many options to work with us. At the end, it was a really good experience buying a car today with John, will recommend this dealership and John for future buyers.

Jason Vicente was amazing! Very knowledgeable and understanding. Best salesman experience I ve had in a long time. Would definitely recommend working with him.

Great experience and for me the best sales representative is Taylor an honest and very attent to all our needs i truly suggest

I just bought my second car for Sun Toyota. I absolutely love it! Rocco has always taken care of me when I come in and I highly recommend him! Marcel my finance guy was awesome! He made me feel comfortable and explained everything to me. I highly recommend Sun Toyota for your next purchase!

Eddie was awesome!!! I love my car!!! He is so awesome and gives you the best price! He explains everything to you! I highly recommend him to anyone who needs a great reliable car for the best price!

Eddie Chavez was amazing!!! He takes his time talking to you and discussing your options. He makes you feel welcomed and wants to do what s best for you and make sure to put you in the best car! He goes above and beyond for his customers. I will definitely be coming back to see him and recommend him to anyone and everyone!

John is very professional and explained all the details about our new car. He was courteous and was able to get us a great deal on the car. I would definitely recommender getting your next car here - we had a great experience.

Service on my van was great. Everyone was friendly and they didn't pressure me on upselling other services. Called an Uber to get me to pick up my car. And also gave my van a wash when they were done.

Troy called me and told me that he wanted to work with me. I appreciated his call. He called the place that quoted me a price and got it for $600 less. I was happy with that since I didn't have a warranty on the car and I had the car for almost 2 years.

I had the pleasure of working with Patrick Pintavalle on my new 2020 RAV4 Limited Hybrid who helped me get the best car deal. We were able to successfully close the deal in less than two hours as Sun Toyota was committed to provide the best Car Sale experience and delivered their promise making our family very happy. I would highly recommend Patrick and Sun Toyota family for your next Car.

Regards,
Sreenivas Kapila

Nick was great right from the start.
I told him what I was looking for and he made it happen! I love this place and all its people and I will be back for my next Toyota. Thank you!

Jay Riggins was just awesome and knowledgeable. He took the time to explain all the features on the vehicle and even came in on his day off to make sure the vehicle was properly detailed. That is above and beyond customer service. If you need a car come and see Jay you will be happy you did.

Awesome service, great people. I'd definitely recommend it for anyone that loves their Toyota.

My family and I got excellent service from start to finish with our saleman Donald Smith. We appreciate everything and love our Highlander. Thank you for your attentive service and great customer care to find exactly what we were looking for!!

Valen- 5 stars
Isaac-5 stars
JOHN HEISTLER- 1 star if so

Need a car? Go in and ask for John Siver, he'll make sure you're taken care of, working professionally and efficiently. But make sure Ben Miles is there as the front manager, together these two make a team that ensures all your car needs are met, that the car is ready to go and everything is handled.
I couldn't ask for a better pair of folks and it was a joy to work with them.

Great place,Ethan vas wonderful salesman,get us awesome deal!!!
I defenetly coming back!!!!

By Far the BEST experience I have had in many years , Taylor the sale guy was hands down amazing please go and see this guy he made sure sure we were taken care of in everyday possible he is truly a rockstar the sales manger made sure we felt like old time friends I couldn't be more happy with out new family SUV

Mike was the biggest blessing. He helped my girlfriend get the best interest rate for a first-time buyer. His customer service is perfect and helped explain the process very thorough as she has never bought a vehicle before. My family will never go to another dealership or salesman! Forever thankful and highly recommended.

I absolutely recommend anyone shopping for a car to go and talk to Crystal King. She was the most fabulous person to work with. Incredibly personal & friendly. Her level of care is phenomenal & her dedication is something I saw over the More

I had an overall great experience at Sun Toyota trading in my current vehicle for a new Toyota RAV4. Andrew M did a great job taking me on four test drives, explaining the different vehicles and working a great trade in deal for me. It was well worth my 1 hour drive from Citrus Co. They have the best selection of new and used cars to pick from.

If you need a new or used car John Siver it s the man!!!! He is very sweet, nice and respectful, I never felt pressured in any way and he was always available and answered all my questions, car was bought with bad credit and he was able to get a good deal and he let me test all the cars I wanted to see and never felt pressured to buy anything I didn t want too, I will be back next year and will definitely call him again!

What a great experience I had at Sun Toyota purchasing my new vehicle. Rocco was my sales associate and got me an incredible deal. He went above and beyond to make sure I got exactly what I wanted. It was a pleasure completing my financing with Chase Absolutely Love my New 4 Runner Limited !!!!!

It was the best car buying experience for me! Brandon Niski was extremely friendly, polite and understood my requirements, and was able to work out a perfect deal for me. I will recommend this dealership to everyone looking for a car!

really great. very professional salesman ( Ed Burke) and we are really satisfied. this is the 2nd toyota camry we've purchased fm you.

Great experience with sale the day of purchase. Tom was friendly and straight forward. He did not bs with price of vehicle. I would buy from him again.

Jim Anderson is very considerate and customer-friendly. Even two months after I purchased my car. He filled up my gas tank because they forgot to at the time of sale

It was a great experience and staff ! Patrick was a wonderful sales man and I highly recommend this dealership !

Ewan Mcmurchie was a fantastic Salesman! Not pushy by no means and listened to all our concerns and needs in a new vehicle Purchase. Left absolutely satisfied and extremely happy. Would recommend SUNTOYOTA as well as Ewan with a HAPPY 5 STAR RATING.

Was great but not nearly as good as it once was...Customer service area was the best now one of the pack. Not worth the drive for me now.

I purchased my 2019 Toyota Corolla 1/31/2019 and I love it. Thank you

Austin (sales) and Robert (finance) were amazing. Great dealership!!!

Had a very good experience with Jesse and Niles. I checked out a lot of Toyota dealers (4) and they were the most honest and up front and clearly wanted to earn my business. Niles stayed committed to the deal and even when we had a very bizarre experience with the Finance guy who stated twice he "Wasn't feeling it" and couldn't explain why our payment was $20 higher than it was supposed to be, Niles stepped in and took over and fixed it all. They earned our business for sure! They also beat the dealer 10 mins from us by 5K!

Had a GREAT experience at Sun Toyota this weekend... My Main man Jason Bulluck, went above and beyond to get me in the car i wanted. Not only have i turned into a life long customer of this dealership but I'm 100% going to send my friends and family to see Jason if they ever need a new car b/c i know how well he is going to treat them. Thank again Jason for the great experience!

Service for an oil change.
I do not have time for B.S.
3 weeks in advance I made an appointment for an oil change. It was not easy anyways to set a time that I can do it with the availability of this place. But when I arrived, the waiting time goes for 3 to 3 1/2 hours. Horrible experience. What is the purpose of an appointment when the management overbook or just don't really care about appointments just follow the line of a dozen of cars in line. Absolutely ridiculous. No respect.

Well a sales person sent me a quote out the door price so when I call back I ask for a sales manager they want everything about me except what day I was born when the manager answered his name was Omar I start questioning him about some thing on the quote he said let me get you over to the sales rep I had already talk to so I guess this Omar guy was to good to talk to me so this aunt Toyota lost that sell.

Pankaj thanks for the help getting me into RAV4 keep up the good work god bless.

Alex Peno did a great job showing all the different options until I found the perfect car for me. He also seemed very genuine and I recommend other people go to him if they re looking to get a car from here!

I was very impressed with this dealership, and also super impressed with the our salesman Omar, he went above and beyond for me and my wife, we got the best deal, Best price, and a lasting friendship with Omar, We will definitely consider future sales.

Update!!!

Scam scam scam! If you are uneducated stay away from them! They will steal your money. So I thought they were truly going to right their wrongs and they have not. They got me into a new car with a new loan after running my credit 9 times. Only for them to back out of the loan. I was confused onto why I haven t received a welcome letter or anything from Santander. I call them to hear they reached out to sun Toyota on 2 separate dates for a piece of paper that I obtain. Not once did they reach out to me for this paperwork. I call and leave a message with no response for a week now. Stressed by this an understatement. I was able to get a promotion because I got a car and had to inform my employer of the Situation who was also as concerned and stressed as me so I had to resign from said position. This legit has been more stressful than the pandemic itself and has to be illegal! From the first situation with false pretenses with Morgan insurance included to this situation with them purposely not even attempting to obtain a paper I had in my possession. Just take the car and give me my money back at this point. I will be going to BBB. No one should have to go through the stress and hassle to make sure someone s doing the job they got paid to do. Do your homework people. Go in with someone who knows something. This is absolutely absurd behavior from such a reputable dealership

Update!!*******

I initially went to sun Toyota for their high reputation what I got was a business who preys on people. Every movement they did was calculated, callous, and malicious. First I get there everything is fine and I m browsing through cars that I can afford and only in blue(because they have them in stock at this location) then under a certain amount of miles because of the lifetime warranty I was promised! It got down to 2 or 3 vehicles and I chose a 2015 Nissan Versa. It shows on the car fax it had small damage in the rear he shows me a picture and says do you see any damage. No. I don t. I asked to test drive and look at the vehicle Michael my salesman says okay and walks away for a hour or so apologizes for the wait that, finance is taking longer to see if I m approved... again I said I want to look at the car he again walks away comes back SWEATING I was curious little did I know he was about to sell me something under false pretenses. He has me sign a few papers, has insurance come over then I go into financing. I get told BEFORE I sign it s something with the keys and I can t look or get the vehicle. That they re sending me home in a rental. Just keys.... then the next day Michael tells me it was deemed unsafe and they had to fix a few things WHAT??? To my understanding you do the 160 point inspection before the sale. I tell him my concerns and he assures me everything is fine. Then I get ghosted for a day and a half. So I bought my car on the 03/02/2021 to not even I get it til 3 days later. I get in drive it the breaks make a grounding noise and there is a rattling under the hood! I took it to the mechanic who tells me the car was hit in the front as well as the back shows me the damage, how they ducked taped something under the hood and the Ac compressor was on its way out. A 160 point inspection yea a joke. So now I m asking for my warranties for 3 days to be told I don t have bumper to bumper and he sends an email of the websites warranties. Nothing of what Michael told me was included with the car not the 3 year warranty through sun Toyota or the lifetime warranty. The whole encounter was under complete false pretenses. Also beware when your in finance and the guy gets on the phone check you interest percentage. I m paying the amount plus half of what the cars worth. I m not even mad at that part I was just excited to finally get a car again being a single mom. They robbed me of my joy and my trust in sales men reputable dealerships. Where s the compassion in what you do? As a black single mom during a pandemic I am completely baffled at the level of integrity of this business.

I had an incredible experience purchasing a used car from Sun Toyota. Andrew and Clay Mieir made my car buying experience very easy and quick.

Thank you so much for our new 2019 Corolla XLE. My boyfriend has never had a new car before and you ve made him so happy. We didn t think we d be able to really get anything and you guys shot for the moon to get us into something we love. Thank you so much.

Zachary Clark helped us buy a new car. Even though it was not a Toyota that we bought, he still treated us the same way if not better.

He made sure to answer every question we and if he did not know the answer he went to go look it up for us. He showed all the futures and made sure to understand what our needs was for a new car. He made sure we were comfortable throughout the whole process and followed up with us.

I bought my first car back in 2000 from Sun Toyota and their goal to provide excellent service made me come back. Plus the great deals. When I am ready to buy my Supra I will go out of my way to drive down to Sun Toyota to buy it from Zack.

I hope going forward the high level of service will continue. If do decide to go, make sure to ask for Zachary Clark

Professional and very easy to deal with. I love the new car and the dealership as a whole excellent.

Dealing with Sandy Francisco was a pleasure. She was very knowledgeable about the Tundra and very patient as we looked over the truck. She made me feel like all her attention was towards me and that she was working in my corner trying to get me the best deal she could. Sandy was there thru every stage of the sale from showing the vehicle, the test drive, the financing, the servicing of the vehicle, and the final delivery of the vehicle. She even helped me transfer my personal belongings from the traded vehicle to the new vehicle. I would highly recommend dealing with Sandy on new or used vehicles. I'm positive you won't walk away disappointed.

They do not follow through on their promises and they do not honor ads

Saul was a super kind salesman, we'll be contacting him for our next vehicle!

Excellent team of individuals from management, sales, and finance
, all working for a common goal to service the customers needs.
The individuals my wife and I dealt with listened to our needs and where very responsive.
The process was easy and enjoyable facilitating our purchase of a new vehicle. Thanks John, Ferris, Pat, Willy, and Luis.

This place has always treated me and my family with the upmost respect and dignity i could ask for.

Great welcoming stuff the process was fast an easy, and they work fast and hard to give us the best price. Very please with our experience

Great service. Tony is the greatest service advisor!

Incompetent and obtrusive. I had an appointment set up for a car 5 days in advance, and I had to call the day before the appointment to make sure the car was still available, at which time I was told it was sold. I told them my business was done with them and still get blown up with several emails a day from one of their employees even after unsubscribing from emails from the dealership as a whole.

Service rep. Excellent. Not very happy with hubcap self sticking installed around the rim and hubcap. Rather have the squeak!!

Terrible human beings. They only care about their own pockets. The salesmen literally only care about themselves. They don't care if you have to eat ramen for 3 years as long as they get that sale and keep their family fed. Rather than just telling people ALLLL the good things, try being a real human being and telling people the downsides to certain things like leasing. Think like a human, not a salesperson.

Just had the worse experience ever.
We took our highlander for a regular maintenance chexk up. My mom decide she wanted to take advantage of the emails offer that we received since we were already at the car dealer. I presented the email to a nice gentleman in which it happened to be the advertizing manager that actually send us the email. I told him that we wanted to take advantage of the amazing deal. Getting a new car as they stated on the email and gettimg the same low mo thly payment. He left us in the hands of this new sales person name John in which he was outstanding and very understanding , he listen to what we wanted and went to work right away. There should be more sales person like at this dealer.
However when the sales manager i guess thats who he was. He never once paid attention on what we were sayimg. I told him the experience that we had there before, in which the dealer sold my mom a car that was not yey been inspected by rhe dealer and they sold it to my mom. That vehicle had no breaks and my mom almkst had a terrible car accident, that manager did not listen to one word we said. There after he try to sale us a 2010 or 2011 vehicle with 149.000 miles , our vehicle is 2002 with 179.000 or miles that was an insult. Then he proceeded on sending another sales person that spoke spanish, the new sales person said that his manager said that maybe if spoke spanish it would be better for us to undrstand. I told the new sales person that my first Language was English, thats was the second insult. After that my mom decided to just leave. THA WAS THEAST TIME THAT OUR VEHICLE GETS SERVICE THERE. even if we have to travel further. WE ARE GOING ELSE WHERE.

I would definitely recommend buying a car here. Lee S. was incredible in getting me and my family into a 2018 vehicle. There was no pressure on his part and he did everything possible to get us a great deal. Thanks Lee and especially waiting for hours while I was extremely indecisive!

I first came to Sun Toyota for emergency service on my Prius. The location was convenient to my work place, but not to my home. The experience I had with their service department convinced me that Sun Toyota would become my default service center, and should I ever need a new vehicle, I would take my business there.

After nearly 280,000 miles on my 2010 Prius, the time came for a new car, and we chose Sun Toyota. So far, the dealership as a whole has proven to be as good an experience as was their service center.

Very satisfied.

Patrick Chaban is a true professional. He called me on my cellphone after I made an online inquiry and from there he earned my business. He was thorough, honest and didn't make promises he couldn't keep. In person, he was exactly the same plus more. Fantastic character to work with.

Great Dealer no Tricks, good customer care, specially the professionalism of Mr Carlos Allicock very professional and friendly. Thanks I'm Very Happy with my new Toyota Tacoma 2017. Highly recommended Carlos Allicock .

Charged $200.00 for an inside door handle and bezel. Dealer list prices on parts are ridiculous. I'll never replace my Toyota parts here ever again
Crooks.