Steve Marshall Ford - Nanaimo Review

Very happy with our new 2018 Ford F150 best truck I've ever owned. Kai in sales was very knowledgeable and patient. He did a great job in meeting our vehicle needs and made us very comfortable with our purchase!

The service I received from the service department was above and beyond! Big thanks to Leslie Martens for helping me out. Staff was friendly and fun. Highly recommended!

2010 Ford Focus...had it for 5 years, running awesome, good service, so far have been treated really well and got an excellent product.

My wife and I were driving through your lovely city when we broke down. The service department was kind and prompt. The area we were really taken back at, was when a salesperson, who knew that we were not there to buy a car, went out of his way to offer us a vehicle for a few hours to get away from the dealership. There needs to be more random acts of kindness like this in the messed up world!!

Purchased a used F150 from Jason and had a great experience. He answered all my questions and made the process a breeze. He worked to get me a deal that I was happy with and I drove away feeling ecstatic to be in a truck of my dreams.

I would definitely recommend Steve Marshall Ford, talk to Jason and you won't regret it!

Excellent and quick service today. Awesome. Thank-you!

Service do good work but every time I've been they've told me they are short on tech people ...long waits for even the simplest procedures, plan on taking the day

Excellent service! With mechanics and parts and service staff! Keep it up!!

Had appointment for 8 car sat out side for 45 minutes asked what was up they said did not know .this a redo as they messed up the first time .they left the convertible roof unlatched and forgot to put the oil cap back on .so I would not go there

Very happy with all the services Steve Marshall ford provides, great doing business with everyone there.

Steve Ward helped us have a very positive experience at this dealership. We left so happy about our new purchase!! Thank you to Steve & Peter we will definitely be referring our friends and family.

Had a great experience dealing with Troy through email, over the phone and in person. Once I had decided on a vehicle I was picked up at the ferry and taken to the dealership and met with Troy and was out of there relatively quickly. They were very respectful of my schedule and helped me make an informed decision about my purchase. I would definitely buy from there again.

Pleasant experience. Kurt Mason is a fantastic sales consultant.

Expect poor customer service and a highly inflated price. Tried to sell me a traded in 90s vehicle with a mile long list of issues for $11,000 ( market price comparison the vehicle is worth $5,000 on a good day) the worst part is they didn't disclose the issues! Save yourself the trouble.

Very helpful to get parts for my focus, I haven't tried getting service for my car only parts thus far. Staff are very nice.

Head of Sales slammed another dealership when I didn't take their offer, even though he said himself that he wouldn't talk about other dealerships negatively because it was a poor way to do business. Thoroughly disappointing.

Steve Marshall Ford Lincoln great job! Exactly what I expected from a professional dealership. Thank you again and thank you to John for getting me on the road in my F150.

I find it extremely frustrating that you have to wait 3 weeks for an appointment with the service department. Every time I ha e had to book some time in the last 3 years, it is a minimum of 3 weeks until they can get you in.

Adam Iverson is the man. Helped me find the perfect car after shopping around town at other dealerships. All the other dealerships kept trying to sell me something i didnt want. Adam asked what i wanted and found it. It didnt take long either and scored a free lunch. Would definitely recommend people shop at Steve Marshall Ford.

Just bought a pre-owned vehicle and had the best experience with the team at Steve Marshall! I bought my new vehicle from Kai on the Sales team and he was so wonderful to deal with. He was super knowledgeable, patient, and very trustworthy. He made me feel comfortable the moment we started talking. Can't recommend him enough! I traded in a Ford I was already getting serviced at the dealership - the Service department is fantastic, Shelly especially. Thanks to the entire team - couldn't be happier with my vehicle and can't wait to bring it in for service :) Thank you!

Highly recommend the service department here. They are attentive and helpful.

Employees are not polite and don't have any information about cars.

Had an amazing experience at SM dealership. Kai is marvellous. Very knowledgeable. He called me about the EV Mitsubishi I-MiEV I was interested in, and talked to me like a person. Even long after work hours he made it less stressful on how to get to Nanaimo and even picking me up from the ferry terminal. Had the EV fully charged for me so I won t be range - stranded going back to Burnaby. Very good impression of the dealership as everyone is SO NICE AND HELPFUL. I am very glad I chose to buy my next car with Steve Marshall, Kai made a difference in my car buying experience. Notable Mentions to Randy, and Chelsea (ICBC) who helped me with BC auto insurance.

We just bought a used 2016 F150 with Kurt and I had a great experience. He answered all of our questions and made the process simple. We traded in our car and the process was easy. We had specific requests because this truck will pull our Airtream and all our questions have been answered. Kurt and Ryan worked to find a good arrangement for me and we left feeling ecstatic to be in my dream truck for just a few hours.

I would definitely recommend Steve Marshall Ford, talk to Kust and Ryan and you won't regret it!

Worth the distance ! Just purchased a 2013 GMC Sierra today, blown away with the professionalism with Carson Clark! This is the 3rd dealership I have dealt with and by far the best. Coming from Powell river to Nanaimo can be a challenge, More

I read on facebook that these snakes recently sold a 3026 F150 worth $90,000 with doors that didnt even work. The response they gave the owner was "just silicone the doors"" Theres nothing else we can do for you." Disgusting

I recently bought a truck off Steve Marshall Ford in Nanaimo. The sales person who sold me the vehicle went beyond and above to make sure I had the vehicle I was looking for. Carson was honest, fair and realistic when searching for the right truck for me. His personality was calm and not pushy whatsoever. You could tell how genuine he was to deal with and how up front he was regarding negotiations re price and bi weekly payment. I understood how he doesn t make the final decision on offers, trade in s etc and has to defer to his boss who was Peter at the time.

That s really where the great experience ends. We agreed on a bi weekly payment price and Carson came back into the office and said we have a deal meaning they matched my trade in request for the $10,000 trade in value for my bmw. I wanted the funds to be split 7000 going to pay off my loan on the bmw and 3000 check as I needed to allocate funds to a different account of mine.
When he got back with the working copy piece of paper we were using, I discovered that in order to give me the $3000 check, they increased the price of the vehicle by 3000 which I being a math guy immediately called them on. Carson really couldn t answer as it wasn t his doing so when I looked at the financing options, they said they couldn t do the term of 72 months and get me financing however they could do it on a New Truck. I walked out and thanked Carson for his professionalism and assured him I wasn t upset with him but his two finance guys, Peter and his other finance manager.

They called me back the next day and said they could approve me for a 60 month on the truck so I revisited them.

When i dealt with the finance person, I brought it up the fact that they tried to pull a fast one and his response was oh that was the newer salesman who was new to position however it was NOT Carson, it was Peter , who has been there for years. Between the finance person and Peter, i was offended that in my opinion they tried to pull a fast one .

Once again, Carson was wonderful and professional the entire time. I really appreciate his honesty and integrity.

Purchased a truck from Kurt and the experience was great. Super easy and great service, truck was spotless when we picked it up and seamless. We did have some issues that came up with the truck that was not aware to the dealership but the warranty that came with the used truck covered the repairs which is just one more reason why buying from a dealership is better then private. Thanks for the great service.

Excellent purchase experience, great post purchase support.

Everyone was friendly and helpful. Met with Leanne and she was great. Very helpful - Thank you Leanne!!

I would like the thank Carson Clark for the superb service and the focus he gives his customers. And I would also like to thank the Service Manager for the fast reliable service.

Great prices, selection, service, and always friendly staff. I have shopped and had service work done there for many years and I have always had really good experiences. Dennis Paquette is the man to see if you want a good deal. I was honoured to have worked with Dennis at Mckays Electronics Experts for over 10 years and he is a person of great character, integrity, and I could always trust and count on him. He has always genuinely cared about his clients needs and wants. He will find you an affordable vehicle, in your price range, that suits your current and future needs. Dennis is also hilarious, he is one of the funniest people I have ever known, which makes for an even more pleasurable shopping experience.

My experience with David Gray and everyone at the dealership it was great! I knew what I was looking for (as well as what I wasn t looking for) and David gave me all the information that I needed, and we had a few giggles, with Peter as well! From applying for financing to picking up my car the whole experience was really really good! I am not usually a happy car buyer because I don t like to play the buying game and the time involved but everyone there was great David listened to me and what I needed and wanted and made the whole process actually rather pleasant!! I really can t say enough about how pleased I am with my experience with Steve Marshall Ford Lincoln and the excellent service from David Gray, I have and will continue to recommend your dealership. A++ grade from me :D

Don't buy a used car from this dealership. Have had nothing but major problems since they sold me a lemon. I was told not to go Ford, but did anyway. Can't blame it all on the dealership, certainly not on the employees, but just don't take the chance, paid good money for a lemon.

I recently purchased a Lincoln MKZ here and it was a smooth and easy process! We loved our sales person and all other staff we encountered during our purchase process.

Kai was our sales man and he was amazing to work with! Probably one of the most professional people I have worked with in the industry, and I have purchased a few cars in my years.

He worked hard for us, and was always there when we had questions.

I appreciate him being so good to us, I look forward to working with him again in the future.

Steve Mashall is lucky to have him as part of their team!

Thanks again Kai!

I brought my 2013 F150 in for a complete service and when I went to pick up my truck I noticed they never rotated the tires as I had Marked a tire and that's how I knew they were never rotated which makes me think that they never even inspected my brakes. I approached Shelly and told her what had happened and she went and talked to the mechanic and he said he could not remember if he rotated them or not so I ended up waiting another half hour to get this work done I don't know if I will be back here as this was my first time here and I was not very impressed !

after a very frustrating and high pressure to buy expereince in Victoria we decided to look in Nanaimo. we did not expect to purchase just look. after dealing with
David Gray and a test drive and no pressure put on us we did infact purchase. all the staff were frendly and helpful. would look at dealing at Steve Marshall again

We ordered a part of our F150 and was told to could arrive in about 2-3 weeks. It arrived 5 days later. When I picked up the part I asked if they could install it for me. It's an easy job but I don't have the tools with us, as we're visiting in Nanaimo. No problem.....it was installed without a charge.
It took the young fellow about 5 minutes but it would have taken my wife almost an hour!!!!! While at the dealership I was approached by at least 3 Ford personal and each time was asked if they could help or if everything was OK. Great service with a smile. Thank you very much. It was appreciated and because of that I highly recommend this dealership.

I left Vancouver an engine light came on I was heading towards Campbell River when in first thing and the service attendant was awesome quickly hooked up my car to the computer found that the code was basically a non-issue and cleared it for me printed out a sheet just in case it comes back on this is a kind of dealership service that should be praised very very impressed I wasn't even charged for his time

Rob was outmost professional and knows his product. Am sure working at this dealership for so long is the proof that he knows Ford. Rob has layback approach as a salesman and made me feel at ease. Rob gain my trust right of way. The truck is incredibly well build. Thank you

I've been buying Ford products since 1956 (the 1st was a used '53 Mercury Hardtop). The only exceptions ever were European cars bought while stationed nine years abroad. This recent Escape purchase is our first with Steve Marshall Ford, although you serviced a Joe Cunningham sedan for us for years. Other than the shear agony of parting with rainy day savings, our purchase experience last week was fairly painless. Craig, our salesman, was very patient with Denyse and I, who had arrived somewhat "divided" on just what car we wanted and with me frankly anxious about the entire process. Longtime happily married, we settled on the car Denyse preferred! I may be old, but I ain't dumb!
Auto technology has changed radically this Century. I haven't quite kept up. Craig spend a lot of time walking us through our new Ford and quite a few km in the back or co-driver seats guiding us through road checks. Equally important, was the advice & assistance I got from Rob in Finance as we found inventive ways for me to protect my retirement savings (where I still enjoy reasonably good interest rates), financing two-thirds of our purchase price at a preferred interest rate provided by Ford Canada. On balance then, this car purchase has been a "fairly easy" experience for me. There were no downsides for me, while Denyse got exactly the car she wanted. So, thank you Craig, Rob, Peter and all the other folk up front in Sales, and, out back in Servicing. Thanks for making this a "comfortable" experience for us.......Bill

I have bought 2 new Trucks from Steve Marshall Ford, both times they have exceeded my expectations. on Friday mar 27 th my new truck arrived. I had a 2019 F150 to trade in and wanted to know the difference that I would have to pay. Truth be told I was expecting that they were going to offer me less for my trade. In fact the deal they offered was so fair that I felt no need to try and further haggle for a better price. Picked up my truck on Saturday Morning, I have to tell you what an amazing truck and an amazing experience. Thank you to the team at Steve Marshall Ford. highly recommend these guy's.

I met with Kai Huculak at Steve Marshall and all I can say is that you couldn't find a nicer salesman. I found Kai to be extremely helpful in getting us into a vehicle, a true professional, who never once did I feel was trying to take advantage of me. Kai cared deeply about being able to get us into our new truck with a affordable payment that I felt I could handle. I explained to him what we wanted in our truck and he met us there and made it happen for us, and now I'm the proud owner of a brand new F-150 pickup truck. If you are looking to purchase a new or used vehicle I highly recommend going to Steve Marshall Ford and making an appointment with Kai Huculak.

I had countless issues with my Fiesta and had been in many times and was told there was nothing wrong with the car. They eventually found the issue and did fix it. Something else came up and again back to the dealership I went dreading the response I would get. I had a new service advisor, Nicole. This girl was awesome. She listened and addressed my concerns and was friendly from the get go. She renewed my faith in the service department! She was also the one that ultimately led me to enquire about into a 2018 Ecosport. I dealt with Kai from sales and he was also phenomenal. He got me into the car I wanted and with the payments I was comfortable with. Thank you both for all your great service!

I have been dealing with the service manager Leslie for a couple years now. And she has gone above and beyond on many occasions to make sure my work truck (2015 Ford Transit) was back on the road for Monday AM. I heard she is going to be stepping down from her position in the near future. I hope they can find a replacement with as much knowledge, integrity and customer service skills as Leslie. She will be missed.

Before going to Steve Marshall we were having a negative experience shopping for a used vehicle. We weren't sure what type of vehicle we wanted and after a test drive, other dealerships would put a lot of pressure on to close a sale, even when we were still unsure of what type of vehicle we wanted. Fortunately we found Kai Huculak who took the time to show us a used Cherokee that turned out to be exactly what we wanted, and let us take the time we needed to ensure it was the right decision. He was knowledgeable of a product they don't carry new on their lot and we left confident that we got good value for our money. We will be back to Steve Marshall.

Bought 2 trucks from these guys, was always very happy with the service. Big thank you to Ryan and Peter!

Super service. In service dept for schedule maintenance... On time and done right.

I dealt with Jessica at Steve Marshall Ford. I was unfortunately not able to buy my car through her but she was extremely helpful in the entire process of finding a car to purchase. Everyone there is super friendly and helpful. I will be buying my next car through them.

Bought a Ford Fusion from Steve Marshall Ford and had a great experience. David Gray was very thorough helping us find what we were looking for and made us comfortable throughout the whole process. I would certainly recommend speaking to him if you're looking for a vehicle here!

My experience sucked at Steve Marshall Ford. I brought my 2004 Ford F150 in because it was hard starting and would die after 30-45 minutes of driving.They had it for an afternoon, charged me $130 then tell me they dont know whats wrong.So im out the money and right back where I started. No help at all.

Great diesel tec. Mike balaban knows his stuff and always get our trucks done on time at a great price

My gorgeous bf bought his first ever car and then surprised me by giving it to me!!
Thanks for the beat service for a newbie car purchaser and making him feel confident and proud It was a great day

Kai is an all around amazing guy and great salesmen. He really helps your find everything you want in a vehicle in your price range. He helped me find an amazing vehicle and I m grateful for all his help and kindness, I recommend seeing this guy if your looking for a vehicle.

Very expensive repairs, pays to go elsewhere. Customer service is AWFUL! Would not buy another car from them.

I hate buying vehicles and like parting with good hard cash even less. Nevertheless Rob Willoughby made our last sale and purchase enjoyable and almost painless. This is our 3rd vehicle (2nd with Rob) from Steve Marshall Ford Lincoln. We have had ongoing good service on them all.

This dealership was a nightmare from start to finish. The salesman did not show me all the damage on the vehicle knowing I had to drive 1.5 hours to view it. They attempted to sell me damage that occurred through vandalism in their own lot. The word dick was carved into the paint on the tailgate and the salesman actually tried to sell it to me (the finance manager let slip the damage happened on their lot) The vehicle was delivered filthy and not sanitized during the covid quarantine. It was so bad I specifically asked 3 times prior to my purchase and was told it would be done. there was grease and grime on every surface including the seatbelts. Dog and human hair in the seats. Food and debris on the floor etc. When I picked it up they told me they could not clean the truck, because they had no cleaning staff due to covid 19. I was under the impression that cleaning was the most important and deemed an essential service?? I had to pay to have the truck detailed myself. through one of 50 open detail shops in the area. I ve bought 4 new fords and this dealership by far was the most dishonest, and by far the most unpleasant to work with. I highly recommend going elsewhere. I only wish I could post pictures here.........

We recently bought a 2018 F150 from Carson. He was great to deal with. Easy going, no pressure tactics. Fun guy! We are very happy with the truck. Awesome fuel economy. Lots of fun features. Back seat is our dogs new favorite space!

I went in for a wheel alignment with has a set price of 120. They told me that's my upper ball joint needs to be replaced they gave me a quote I said no and when I go to get my truck the invoice was for 94$ haha not a chance
Not to mention when I go buy the part on my own I notice the coil in the strut is also snapped no mention of that in my report
I ended up having paying 67 $ at Ford

My boyfriend had an oil change done on his truck today. Everyone was very welcoming and they did a great job! We'd like to especially thank our driver who brought us to and from the mall while waiting, he was beyond wonderful to us. We can't wait to visit again!

Just purchased a 2018 F150 Truck. Thank you so much Kai, Peter, Randy and everyone else involved with helping us out!! Great service. I am loving my new truck.

Horrible product, horrible service from dealership and Ford Canada. If you hate yourself Ford's for you. I had numerous issues with my brand new truck right from 1700 kilometers. Ford Canada recommended trading in my truck and take a loss because it wasnt the dealerships or Fords fault for selling me a lemon.

The Ford Canada rep literally said there is no way you could buy 2 lemons back to back, and offered to toss in fender flares if I buy another new truck. They do not stand behind their product what so ever and its always the customers fault. I hope you read this and saved yourself the headache that comes with buying a new ford. Best of luck to you and keep looking else where.

Excellent experience, great staff.. I left there extremely happy with my brand new Ford escape! Highly recommend this place. Lots of laughs and no pressure, listened to what I needed and went above expectations!!

When shopping for a car for my wife we fortunately ran into Kai when we arrived at Steve Marshall. He was a true professional through the entire process, and was never pushy in any way even though it was 2 month between visits thanks to our busy schedule.

He took the time to show us numerous vehicles, each time bringing them close to the showroom to spare us wandering around the lot with our 2 young kids. Went through detail after detail and took the time to listen to my wife with her expectations for a vehicle and worked to find the vehicle for HER, not me, and not the dealership. Very appreciated to see this level of service in an industry that often doesn't understand the term.

Well done, Kai!

We went there with the kids for their 4 the annual family fun day and my husband won 500.00

My wife brought me in to Ford to try out the new Ford Escape not thinking we would purchase the same day. We were introduced to David Gray. We both liked David right away with his professional manner and knowledge of the Ford Escape. All of the staff were very friendly.
We also purchased a 2001 Ford F-150 with David at Steve Marshall Ford Lincoln the following week. We are very happy with the newer truck. Your service center people are very efficient and friendly. Happy to pass along your business cards to our family & Friends. A dealership with a lunch counter, of which is very much appreciated, and coffee bar too must keep Nora busy. Thank you!
Enjoying our new rides.
Brenda & Gary

Best customer service here. They were very accommodating and went beyond what I expected to give me a great experience. Couldn't have asked for better service.

Love the service that I always receive from the service department at Steve Marshall Ford in Nanaimo. They always take such great care of our vehicle and everyone is always such a pleasure to deal with. Big shout out to Robyn (my usual advisor), Shirley who filled in during Robyn's absence and did an exceptional job by keeping me updated and making sure we had a vehicle to use and by making this a worry free experience (and ensuring everyone on her team was in the know during her absence) and finally to Rob the service manager for running such a great team. It's not that often you get such great service and I am super thankful for all you guys do.

John Erickson was excellent, he worked tirelessly to get me into the truck I wanted, as well as the rest of
The staff I dealt with there. From finance to insurance to sales, great job.

Really nice staff. They are very accommodating, fitting me in asap after i had a shift change from work. My truck is nice n shiny and working great. I really like the staff here!!

I was travelling from Victoria to Port Hardy to catch the ferry on Saturday, April 22, 2017 when I had a problem with a leak in one of my tires (turned out I picked up a roofing nail in Victoria). Pulled into Steve Marshal Ford in Nanaimo without an appointment and explained the situation to them. My wife and I were somewhat stressed out because we had to make it to Port Hardy for the ferry so the issue was time sensitive. Not only did the staff in the service department take us in immediately and fix the problem promptly to get us back on the road, they refused to charge us anything (not a warranty claim either). I found the names on the website of two of the three people who were so helpful: Wyatt Johnston, Tony Toulouse-Aguiar, and the other is Robin who was the receptionist that day. Thanks to all of you and I appreciate your kind and generous spirits and warm hearts.. On my return home to Terrace I did take steps to "pay it forward" by making a donation to the "Cops for Cancer" charity. I would recommend anyone to go to this great dealership.

Extremely pleased with all the help when I purchased my f-150. Rob Willoughby and all the staff was more than helpful. I will definitely return for future business.

I emailed the dealership through a car advertising website, with a list of specific and technical questions. John Erickson wrote me back quickly with answers to everything.

After a lot of lame responses from other dealers, John was refreshing to deal with. Car was parked out front ready to look at and test drive at the appointment time. It was about 90 minutes all told, from driving in to driving away with the new car. 100% recommend John if you are shopping for a new Ford, Lincoln or any used car from Steve Marshall Ford Lincoln. I'm sure he gets a lot of sales because works hard when most other sales people and dealerships are afraid to.

Top notch service. Very friendly and professional staff. I highly recommend!

Although the sales person was a very nice guy, he had a bunch of air fresheners in the vehicle when we took it for a test drive, and kept stating how nice it was that the previous owner was not a smoker. I never thought anything of it until I got back home, which he knew was three and a half hours away, and now the car smells strongly like smoke :-(

I was also disappointed by the financing guy that helped me as he discreetly tried to add 11 Grand onto the price, thinking I was a woman and I wouldn't notice. When I confronted him he ignored me. Altogether it took 6 hours to deal with buying a vehicle! I would have left but I had to take a ferry and didn't want to come for nothing. Long story short, not super happy with this dealership!

Absolutely wonderful place to buy a vehicle. From the moment I walked in, I was looked after by every dept in the dealership. They really made the buying experience rewarding. Big thank you to Jason for the whole experience

Just bought a 2018 f150 to replace an older one
Had a great experience dealing with Lexy, she really took the time to find the vehicle that worked for me.

We drove from.Victoria and dealt with Adam for the purchase of our dream truck. We recieved top notch service across the board. Adam is excellent. I will make the trip again for any possible future car purchases. Thanks again .

After some concerns about our previous Ford (2014 Fiesta Titanium), our sales person, Troy Harder, contacted us to see what he could do to put us in another Ford. As a result, we are now in a 2015 Ford Focus SE and we're very happy with it. Troy has always been positive and helpful and supportive. He always responds to us when we're visiting the dealership. Thank you, Troy and thank you Steve Marshall Ford Lincoln.

Jackie and Ken LIttle

Amazing staff. Felt very safe and comfortable during Covid-19. They always go above and beyond on making sure you are happy with the service received.

Garbage parts dept and not to mention the associate couldn't even figure out the part i was asking about . And to top it off he tried to sell me a whole unit instead of a replacement part ...what a joke